parkdean-resorts.com Anmeldelser 

Vauxhall holiday park
When we arrived there was 2 random people walking out our caravan, we reported it to reception due to Covid we wanted it cleaned. All they did was wipe the main door handle.
We had to clean the caravan our selfs before it was actually fit to stay in for the week.
A list of faults
Popcorn under and down back of the seats
Sofa was broken
Bathroom window was broken
Main bedroom wardrobe was letting water in from somewhere so all the clothes got wet
Cigarette burns in the carpet
Sticky marks on the carpet
Lounge carpet was wet through
Blood stains on the sofa
Ants nest outside the door which was going in the caravan
Crumbs all over work tops and on the floor.
Half way through the week we was all poorly due to living in a caravan with a wet carpet. My 3 year old was really poorly.
I reported this to reception who refused to move us to another caravan.
I have recently tried to contact them and I’ve been called a liar by 3 different people I’ve spoke to. The manager of customer relations says he will ring you back but never does and refuses to speak in the phone when you ring him.
I am taking this further and would advise anyone to stay away unless you like staying somewhere that is dirty and being called a liar oh and has no idea about Covid!!!
I am taking it further to the local paper and trading standards because people need to know how you really get treat and spoken to.

We have been owners for a number of years and have added pitch enhancements agreed by parkdean. Since having a review that our pitch is fine by the site manger at Valley farm head office henchmen are bullying my 70 year old mum and dad about there flower pots and flower beds and storage sold to us by Valley Farm. They have now made the short time we could use our holiday home.e during this pandemic a living hell. Over £100,000 investment in a family holiday home we now hate. DO NOT BUY OR TRUST PARKDEAN.

This company is absolutely terrible, the customer service is none existant and they have a "computer says no mentality". We booked our first caravan weekend getaway with them and paid our deposit of £85 and were advised to make the final balance payment closer to the time. We received an email 5 weeks ahead of the travel date which said payment was due in 2,5 weeks time. We waited for a further update closer to the time and yet nothing appeared. Finally, we recieved an email saying our final payment deadline had past the day before and as the final payment had not been made our holiday had been cancelled automically. No problem I thought, a minor mishap on our behalf for which a call to customer service ( 40 minute hold time) with my payment card in hand should sort it. How wrong I was!! Holiday cancelled, Parkdean are unable to reinstate the booking or provide any refund of the amount paid to date. Despite missing the payment deadline by 13 hours, we were told that there was nothing that could be done, however they could honour the same dates and package if we paid them the full amount of the holiday over the deposit amount already paid previously. Errrm... so you think that anyone wants to stay at your resort after you display such disregard and lack of empathy for your customers who missed final balance payments by a matter of hours / days, and then have the cheek to offer the same stay for only the original amount paid in full in addition to the money (deposit) already taken... For clarity, yes it is upon me to ensure payment was made on time. But let's be realistic, these things happen, it's 2020 not 1989!!! Also, look around, we aren't exactly living in 'normal' times currently are we. Park Dean should be doing everything it can to bring in customers to its parks!!!! We previously booked with Haven in the past and had repeated emails from them right up to payment day and they even confirmed during a call that had we missed final balance payment they would have given 48 hours grace. Look and learn Park Dean you robbing bunch of no gooders! Needless to say. We will never book a holiday through this company and they will never see business from our friends or family. Stay at Haven and feel appreciated for your business...

This is the first time we have come to a parkdean park we are staying at the lizard point park we arrived at the park about 5pm after a 4 hour drive. It took some time to find our caravan as the place is very dark due to no street lights. Once we found our van the first thing we noticed was how muddy the outside verander and steps were.the next thing was the overwhelming smell of wet dog as we entered the van .then things just went downhill from there... the tap in the kitchen was falling off .carpets were threadbare trims missing on corners .then there was the filthy floor seating area bedroom floors all covered in dog hair like it hasent be vacuumed for years holes in walls paper ripped off some kind of food stuff on walls .as we was told we would be in a 2019 model van I can't see that all this damage has been done in this time oh and was also told that it had a washer/ dryer to find out it's just a washing machine PARKDEAN SORT YOUR VANS OUT I WOULD HAVE THOUGHT THAT IN THIS DAY AND AGE WITH WHATS GOING ON IN THE WOULD YOU AND YOUR STAFF WOULD HAVE MORE RESPECT FOR YOUR CUSTOMERS AND YOUR BUSINESS I DOUBT I WILL BE USING A PARKDEAN RESORT AGAIN AS WITH COVID 19 AND ALL THE GOVERNMENT GIDE LINES IN PLACE YOU WOULDN'T MAKE YOUR CUSTOMERS HAVE TO USE A VAN THATS MORE LIKE A OLD DOG KENNEL THEN A HOLIDAY HOME

I recently stayed at the Whitley Bay site. I have stayed here several times in the past but sadly I won't be back. The caravan was not safe. Carbon monoxide detectors were out of date, the electrical installation did not meet current standards, and I felt too anxious to use the gas fire - it seemed temperamental about whether it would light or not.
As a landlord I take my legal responsibility very seriously. I cannot understand why this site does not do the same.
Having paid extra to bring our dogs, I was somewhat surprised on checking out day to observe other people who clearly hadn't, and were waiting with their dogs at the road side of the gate to be picked up by their friends/ family after they had checked out.

We paid for extra comfort caravan at there park in Southview Skegness. All I can say what’s right with our accommodation, it’s got a roof. Never have I stayed in such a dirty horrible place. If you get 19 Poplars good luck

We had a major headache concerning our booking at a Parkdean resort. My wife and I were booked into one lodge with our daughter and son in law. As our area is in the tier 2, high grouping, we aren't allowed to be inside with family members. I spoke to Karen at Parkdean who was extremely professional, helpful and friendly. She informed me of our options, I then discussed them with my family. I then rang back, luckily it was Karen who answered and as I was saying goodbye, my wife had received an email from her presenting us with a voucher (as agreed), to the full amount paid, to be used on another holiday. Super efficient and excellent service. Many thanks to Parkdean.

sadly i normal enjoy parkdean untill we went to ruda the places is a joke the staff are rude they discrimated for disable children is disgiusting we went there monday just gone after an 4 hour drive no parking for our caravan the staff was rude so we lefted staright away which was a four hour drive home they didnt care abt anyone in our party even though we phone and told them after we made the booking i will never use park dean again and hopefully other pepole with disable family and freinds will stay well clear and chose other hollday parks

We have stayed at Parkdean Resorts (Whitley Bay) a few times over recent years. Sadly, standards seem to be slipping. Our recent experience has made us hesitant to go back, and prompted us to write this review.

The curtain rail in the lounge was broken in half, and someone had attempted a bodged repair using insulating tape. This gave way one evening whilst drawing the curtains, with the whole lot landing on our heads.

Our gas fire (the only source of heating in the entire caravan) was missing its electronic igniter. I have no idea why. There was simply a gaping hole where the ignition ‘used to be’. This meant that we had to use the battery operated lighter (found in the kitchen cupboard) any time we required heat, which always resulted in a frightening blowback when the gas ignited. In fact, my partner refused to light the fire herself for this reason.

The grill (gas powered) would not stay lit for more than a few seconds, without keeping the knob on the cooker depressed. In addition, the metal tray which was supposed to support the grill pan was missing parts and therefore unusable. I managed to get our bacon grilled by holding the pan handle and keeping the pan under the flame with one hand whilst holding the gas knob in with the other, but as this took a good ten minutes I burnt my hand in the process.

The filter on the cooker hood was caked with grease and the hood would not extract properly.

The mains cable which supplied our caravan with electricity was inside the wardrobe in the main bedroom. The cable was loose, not clipped or supported in any way whatsoever, neither to the wall or to the consumer unit. This was especially worrying given that the wardrobe was used regularly for storage. I dread to think what might happen if this live cable were caught inadvertently, or perhaps even pulled out of the consumer unit completely by an inquisitive or unruly child?

The mains powered carbon monoxide detectors were due for replacement over five years previously, according to manufacturer’s labels on the casings.

Labels stuck on every portable appliance in the caravan showed that all these items were long overdue a PAT (electrical safety) test.

It was impossible to adjust the water temperature on the boiler as someone had removed the knob.

There was no extractor fan in the bathroom (odd in this day and age) - the bathroom got extremely damp and humid as a result.

The shower waste appeared to be significantly blocked, which meant standing in a pool of dirty water each time we took a shower.

The mixer tap on the bathroom basin was broken, and wobbled around uselessly. The only way to switch the tap on or off was to hold the body of the tap still with one hand whilst operating the lever with the other.

The lighting in some of the rooms (especially the lounge) was really dingy. It strained my eyes.

Although we arrived in late September the caravan was chilly, and downright freezing during the night. There was no way to heat the bedrooms, but thicker duvets would have helped.

Within only a few minutes of arriving at the caravan we were asked if everything was alright and to our satisfaction. I would suggest that this question be asked after a decent length of time has elapsed, so that the occupants can offer a proper assessment. It’s only natural that no-one would have any idea of the sort of problems they might encounter, until well into their holiday.

There is no way that holiday-makers want handymen or tradesmen traipsing in and out of their accommodation during their vacation. Nor should anyone have to decant to an alternative caravan (if given the opportunity) after unpacking all their belongings. Issues like the ones we experienced are major defects which should have been addressed long before we arrived on site. The whole idea is to relax.

For these reasons we can no longer recommend Park Resorts (Whitley Bay) until standards improve. It would seem that the changeovers are rushed or incompetently undertaken, with a severe lack of proper inspection, not only by Park Resorts but also the companies which they employ to undertake safety inspections on their behalf.

PROS: cheap, affordable holiday; beautiful seaside location; dog friendly
CONS: lax attitudes to maintenance, quality control, and occupant safety

we have just come back from a weekend in newquay holiday park. absolutely brilliant, caravan was spotless, all covid measures were in place and by and large adhered too. we had food and drinks in the restaurant which was great value. the staff are very young but what a lovely friendly bunch, hard working and always cheerful. this is our second visit to the park and have also stayed at looe bay. we are looking to go back to newquay or looe again next march and can't wait. above all considering things are obviously very different times at the moment we had a fantastic time. thank you, we will be back x

The customer service is absolutely shocking! I had several issues with my stay and no acknowledgement yet. Still waiting on a refund nearly 2 months after requesting it! I didn’t feel they did enough for COVID-19. Absolute sham.

If I could rate zero stars I would!!!Thorness Bay Isle of Wight the accommodation was filthy shabby unkept with out of date fire extinguisher in the van!!Not covid clean and no social distancing on any of the park!Broken dangerous furniture, pubic hair in the freezer,the last customers belongings still in there and two of us came back with skin infections due to the lack of cleanliness .They are appauling to deal with ,no one gets back to you or answers the phone -I have contacted the media and will be taking to court for our unacceptable stay that ruined 6 people’s family holiday.Never ever will I or any one of my friends or family Book with this company again -they should be ashamed!!!!!

I wouldnt even give them 1 star!! Booked a holiday they that could not fulfil and they are refusing to refund us our money!
Still waiting to here from a complaint i sent on 3rd august!!
ABSOLUTE DIABOLICAL COMPANY, CUSTOMER SERVICE IS NON EXISTENT! - AVOID UNLESS YOU LIKE TO BE SCAMMED AND STOLEN FROM!

Due to local lockdown we have had to cancel our holiday for 28th September,rang Pendine sands and explained this too them,was told that we couldn't get a refund only a voucher for next year,all the dates I gave them for next year are not available,and asked for my money back but was refused, surely due to covid I should have my money back.

Omg what can I say shocking caraven was dirty considering they are supposed to do exrat clean (yer right)
Complained to them nothing sorted window broken report 5 times never fixed whilst we was there.
Will not be using them ever again and we used parkdean for many years don't use.

Caravan was nice but the cleaning considering we have a Pandemic was poor. I had to clean everything! The dishwasher was filthy and had to be cleaned before it could be used, there was NO handle for the grill and as a result i burned my hand, the toaster didn't toast very well its worn out ,there was no cheese grater the only spatula was broken and when i lifted HOT food it fell apart, the heating wouldn't come on when it got cold at night. There was no one to talk to as the only means of communication was text and we got no reply. we had to text when we left and we left a day early but they didnt confirm they had received it until the next day. I would say all in all it was ok but for the monies paid it should have been better!

Impossible to get hold of by phone or any corporate social media channel and disgracefully robbing clients of the reduction in VAT when they would be all too quick to pass on any increase. Corporate thieves and charlatans.

You are a disgrace of a company. Refusing to refund me as I am in local lockdown (Caerphilly)!!!! We were due to travel on the 25th of September I am I full time university student who is also trying to work full time due to this pandemic. My partner works on a COVID testing site and this was the only time off together we got!!! NEVER BOOK WITH THEM YOU WILL NOT SEE YOUR MONEY AGAIN!!!!!!!😡😡😡

I am not satisfied with a voucher as it is no good to me. We HAVE booked a package holiday as the definition of a package is one or more. We booked the caravan and entertainment passes which come as an optional extra so therefore we chose to book them. That is a package as it is one or more.

I am disgusted with the way I have been treated and very upset over how you broke your own confidentiality by not asking to speak to the lead passenger (my partner) but speaking to me without asking permission from him first.

If I do not receive a full refund and response from this email within 5 working days from the date of this email (16th September 2020)I will be going to trading standards and the ombudsman over your unprofessional ways and disgusting customer service. I will be expecting a response on or before the 23rd of September 2020

I will never book with yourselves again and I will go out of my way to make sure everyone knows what a shambles and disgrace you are!!!

Booked a holiday and all seemed well until our Son became unwell and had to cancel. Upon requesting a redund we were told to wait sevwn to ten working days for it to show up in the account, alas, such time past, and no refund. Upon a second request we have been told to wait yet another ten working days.
Absolutely disgraceful, will be reporting to ofcom!
I bet they didn't wait a month to line their pockets with our money!

Disgusting

We have been holidaying with Parkdean for years now and have visited a number of sites, Always been looked after and nothing has ever been too much trouble, Excellent facilities across all sites, I see too often people leaving negative reviews about petty things so I thought In would leave my review, we are due to travel to West Bay next week and have already booked Nairn Lochloy for next year already.
Park Dean 5 startd from me