I had a problem with connections and couldn’t get any help so I ended up going to Home Depot and getting a diff connection. I don’t like leaving bad reviews but their lack of response left no other ch... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great flexible solution to awkward closet spaces. It’s nice they have ready made configurations but I needed the DIY option. Very easy to design and put together yourself since they give you all the... Se mere
The product is great quality, very well built, and very sturdy. I would just recommend that the instructions more thoroughly explained on how to assemble it.
I had to cancel my order because I was not made aware that the majority of the items were not in stock. I only found out after I contacted you for tracking information.
Virksomhedsoplysninger
Skrevet af virksomheden
Industrial Design I urban Interior I unique& individual Our Industrial clothes rail for your home ✔️ clothes rails & industrial furniture in various sizes ✔️ Check it out -> www.pamo-design.com
Kontaktoplysninger
Tyskland
- pamo-design.com
3,5
Middel
460 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 83 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
All went so smoothly -- I ordered…
All went so smoothly -- I ordered shelves to add on to the Kim 1 and II I already had. Excellent closet system at a reasonable cost.
29. maj 2026
Great product received everything as…
Great product received everything as expected in a timely manner, but unfortunately there was missing pieces and there’s no proper communication. I have not received any return phone calls nor emails pertaining to this matter.
3. maj 2026
Besvarelse fra pamo. design
Hi,
Thank you for your feedback. We’re glad to hear that your order arrived on time, but we’re very sorry that some parts were missing.
We’ve checked our records but unfortunately couldn’t find any previous messages under your order number or email address. We sincerely apologize if your inquiry did not reach us.
Please contact us again at support@pamo-design.de with your order details. We’ll be happy to look into your case and make sure the missing parts are sent to you as quickly as possible.
Thank you for your patience, and we look forward to resolving this for you.
Best regards,
The Pamo-Design Team
When ups lost my item it was quickly…
When ups lost my item it was quickly replaced the next day on its way so I could finish my project
11. maj 2026
The closet system is great quality
The closet system is great quality. Our installer even bragged on it. The lighter wood option for the shelving was a little darker in person than online. So keep that in mind when choosing the shelving color.
8. maj 2026
Pamo professionalism…
Pamo continues to show professionalism in their effort to make this order complete and correct. They are getting closer. This shipment was sent certified mail, which shows significant effort to address recent shipping issues. I remain somewhat dismayed in that the part I received was incorrect. This shipment was intended to replace an out of stock piece, and was specifically shipped from their main factory; a special effort to complete this order in a timely manner. The piece I received was the wrong size.
I appreciate Pamo’s effort, and I believe they will continue in earnest to complete this order.
6. maj 2026
Besvarelse fra pamo. design
Hi,
Thank you for your understanding and for taking the time to share your experience. We truly appreciate your kind words about our team's efforts.
We’re very sorry that the replacement part we sent was the wrong size. Despite our best efforts to resolve your case quickly, we understand how disappointing this must have been.
We are already in contact with you and are working to get the correct replacement to you as soon as possible. Thank you for your continued patience and trust—we’re committed to making sure your order is completed correctly.
Best regards,
The Pamo-Design Team
The worst customer service ever
The worst customer service ever. Is this website /company even real? I felt like I got scammed by them. They suck at communicating with their customers.
I would give them negative stars if I could
14. maj 2026
Besvarelse fra pamo. design
Hi,
We’re very sorry to hear about your experience and sincerely apologize for the frustration this situation has caused. This is not the level of service we strive to provide.
We have already responded to your inquiry and were able to find a solution together. We hope that everything has now been resolved to your satisfaction.
If you have any further questions or if there is anything else we can assist you with, please don’t hesitate to contact us again. We’re always happy to help.
Best regards,
The Pamo-Design Team
Great product
Great product. Looks great. Arrived early. A couple areas of instructions were unclear, but all in all it was easy to assemble!
4. maj 2026
Terrible experience with customer…
Terrible experience with customer service. Their streamline seems to be ineffective and disorganized. Wouldn’t recommend buying from them directly, but Amazon offered a great alternative.
4. maj 2026
Besvarelse fra pamo. design
Hello,
thank you for taking the time to share your feedback. We are truly sorry to hear about your experience with our customer service and that the process felt disorganized.
We understand how frustrating this must have been and sincerely regret the inconvenience caused.
We hope your concern has been resolved in the meantime.
Kind regards,
pamo.
Racking is great, but shelves could be better
Racking is great. The shelves could be better. They give you the option of mounting the shelf in the middle of the rack, but then they do not fully extend to the back wall. They need to offer an option of a deeper shelf.
4. maj 2026
Zero stars.
Zero stars.
No customer service what so ever. I have ordered THREE fixtures and received the wrong colors each time. There is no phone number to call, and no one is answer emails or making things right.
Instead of replacing the wrong color, I was told I had to order a new fixture.
This company is a joke and I highly advise not ordering from them.
1. maj 2026
Besvarelse fra pamo. design
Hello,
we are very sorry to hear about your experience and the repeated issues with receiving incorrect colors. We understand how frustrating this situation must be, especially after multiple orders and attempts to resolve it.
We have been in contact with you regarding your case and hope the issue has been resolved in the meantime. If not, please feel free to reach out to us again via email at support@pamo-design.de so we can review your request and find a suitable solution for you.
Kind regards,
pamo
I placed my order a month ago and I…
I placed my order a month ago and I received the incorrect product. I have been going back and forth with customer service trying to get the correct order sent to me and it takes days to get a response. This had been a very frustrating process and i haven’t even gotten to try the product yet.
UPDATE: after weeks of getting AI responses. I finally got someone to address the incorrect order. Then THEY SENT THE WRONG ORDER AGAIN. They asked me to send back the first order BUT the packing slip for the return is incorrect as well. TOTAL HEADACHE STEER CLEAR OF THIS COMPANY
19. april 2026
Besvarelse fra pamo. design
Hello,
we are very sorry for the inconvenience and for the incorrect product you received. We understand how frustrating this situation must be, especially as it has delayed you from trying the product.
We are currently in contact with you regarding your case and hope to find a suitable solution together as quickly as possible.
Kind regards,
pamo
I still haven't received my product and…
I still haven't received my product and you are asking for a review.
23. april 2026
Besvarelse fra pamo. design
Hello,
we are very sorry for the inconvenience and that you have not yet received your product.
We have already been in contact with you regarding your case and hope that your concern has been resolved in the meantime.
Kind regards,
pamo
The system was easy to assemble
The system was easy to assemble and install. The system looks great and holds a lot in an organized way. I would highly recommend their products.
6. april 2026
Great quality and gorgeous materials
Great quality and gorgeous materials - looks wonderful. Really added value to the house. The best part is - the shelving units are SO large that they actually held all of our clothes so we were able to share in one MASTER closet!
17. april 2026
The rack I bought is not sturdy at all
The rack I bought is not sturdy at all. It has to sit next to a shelf so that is doesn’t slant or fall over. For the money I spent on the rack I assumed the quality would be much better than it was.
9. april 2026
Besvarelse fra pamo. design
Hello,
thank you for your feedback. We are very sorry to hear that the rack does not meet your expectations in terms of stability.
This is of course not the quality standard we aim for, and we understand your disappointment considering your expectations for the product.
Please feel free to contact us via email so we can review your case in detail and find a suitable solution for you. We are happy to help.
Kind regards,
pamo
Besvarelse fra pamo. design
Thank you for your feedback — we’re sorry to hear that your rack feels flimsy. That’s definitely not the experience we want you to have.
Our racks are usually very sturdy when set up correctly, and there are a few small adjustments that can make a big difference to the stability. We haven’t heard from you directly yet, so we haven’t had the chance to look at your specific setup.
Please feel free to reach out to us anytime — we’d be happy to share a few tips and help you get everything stable so you can fully enjoy your rack.
Warm regards,
your pamo. team
Still waiting for the remainder of my…
Still waiting for the remainder of my shipment. It’s been over a month now.
I’ve see the item come ‘back in stock’ multiple times, but every time I ask about my order they tell me they are waiting for stock to come in.
I cannot even start to build my system because I don’t have all the parts needed.
*replying to your reply*
I was never advised in any correspondence from you of a ‘May restock’, even though I’ve asked for an ETA. The response I received when I asked for an ETA was “Unfortunately, we’re not able to provide an exact ETA for order #xxxxx at the moment. The most reliable option is to click “Notify me” on the product page(s) — you’ll then receive an automatic email update as soon as the item(s) are available to ship”
I would have been satisfied if ‘May’ was sated in the email- I only wanted an estimate. But you have responded here, so at least I know now when to expect my items. Thank you.
24. marts 2026
Besvarelse fra pamo. design
Thank you for your patience and for sharing your feedback. I completely understand how frustrating it must be to wait for the remaining parts, especially when you’re eager to get everything set up.
We’ve already reached out to you directly to explain the situation: the item is currently expected to be back in stock in May. The “back in stock” notifications you’ve seen can occasionally be triggered by individual customer returns, but unfortunately those quantities aren’t enough to fulfill all open orders, including yours.
As soon as the new stock arrives, your remaining items will be shipped out right away as planned. If you have any further questions in the meantime, please don’t hesitate to reach out — we’re here for you and happy to help.
Warm regards,
your pamo. team
Our order was missing pieces
Our order was missing pieces, we cannot get a hold of a person it’s only Ai. We asked for the missing pieces in gold and they came in black. We are still waiting for the gold pieces and have no tracking on them.
27. marts 2026
Besvarelse fra pamo. design
Hi there,
thank you for taking the time to share your feedback — I’m really sorry to hear about the missing parts and the mix-up with the color. I completely understand how frustrating that must be.
Just to clarify: while your first reply was handled by our AI assistant, your case was then picked up by our team, and we’ve been in touch with you directly since then. We’re also keeping you updated via email on the current status and will continue to do so until everything is fully resolved and you’ve received the correct parts.
Your satisfaction is very important to us, and we’re doing our best to get the gold pieces to you as quickly as possible. If you have any additional questions in the meantime, feel free to reach out anytime — we’re here for you.
Warm regards,
your pamo. team
Dette er Trustpilot
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.