Oz Hair and Beauty Anmeldelser 

Quite possibly one of the worst experiences I’ve had shopping online.

Ordered a copper shampoo and conditioner to deposit colour - I initially just wanted the conditioner because it deposits colour better than shampoo but I thought I might as well get both as they work hand in hand. $60 each product - pricey but they’re good brands.

I receive my order a few days later in a tiny box and in it, with NO packing slip/invoice, was just the shampoo. Nothing else. Confused - I went and opened up my emails to see if they’d contacted me or given me a partial refund or if they’d conditioner was being sent separately on back order or something. I had absolutely no correspondence.

So I emailed, because on the order form online it had said the items had been sent.
I get a response from customer service saying the warehouse team had run into an issue and the conditioner was out of stock and if I’d like a refund.

There’s no issue with products being out of stock, my issue is with the terrible customer service and procedures.
Why did I have to contact them for a refund or information on what happened to my order?
Why did they not contact me first before sending out the partial order? Why not email me to let me know, or at least refund me so I know what’s going on? If I hadn’t emailed, I’d be still waiting for the second half of my order or waiting for a refund… I’m appalled.

When I emailed back with my concerns they didn’t seem to care.
In my opinion this company is careless and doesn’t give two hoots about their customers. And I work in retail!
I won’t be buying from them again.

3 orders were not processed, in every instance had to chase them to actually find out what is happening with my order. In one instance paid for express post - happy to charge me then 2 weeks later, no order and no comms. In every instance its oh appologies we have not contacted you. So basically if you order you also need to make sure they received your order, then make sure they actually sent your order. If you paid for express post you need to make sure you advise them cause apparently that makes no differemce to them and they will keep your money. So good prices but do not order if you need something to arrive within a reasonable time frame and be prepared to chase if no order sent only to be notofied items are out of stock. Would only recommend if you can’t get items elsewhere, very frustrating to deal with.

In September, I purchased several haircare products from Oz Hair & Beauty, including almost the entire Kérastase range.

After deciding to exchange some unopened products, I contacted Oz Hair & Beauty’s Head Office and, on 27 September 2026, received written authorisation confirming that I could return or exchange the products at a local store.

Despite having this authorisation, I visited the QVB store in Sydney on three separate occasions, without success.

During my first visit, the store manager refused to even read the authorisation email. She was unable to locate my purchase and asked me to return after she contacted Head Office.

When I returned, she admitted that she had not contacted Head Office as promised. To simplify matters, I reduced my original request to a single shampoo exchange. Nevertheless, I was asked to return yet again.

On my third visit, I was left waiting for approximately 15–20 minutes while the manager attended to customers who had arrived after me. Once again, the exchange was not completed.

After three unsuccessful visits, $36 spent on transport, considerable wasted time and numerous emails, I contacted customer service again.

I had already provided photographs of the products, clearly showing that they were unopened, sealed and in their original packaging.

However, in their latest email, instead of offering a practical resolution, customer service requested further product information, including the shampoo size, despite the photographs and details I had already supplied.

It is unacceptable that a customer who purchased numerous products and followed the company's own instructions should encounter so many obstacles over a simple exchange that had already been authorised by Head Office.

I have now decided to give up on the exchange entirely. The repeated inconvenience, lack of communication and unnecessary requests have made this experience exhausting.

I will never purchase from Oz Hair & Beauty again, nor will I recommend this company to friends, family or others.

What should have been a straightforward exchange has completely destroyed my confidence in this business.

Oz Hair and Beauty recently identified that their online purchase and order platform was briefly accessed by an unauthorised third party. I requested to get my data deleted several times and have not received a response

My parcel from Oz Hair and Beauty was marked as delivered, however it was left in an area that I do not consider safe or secure. My property does not have a front fence or enclosed area, meaning the parcel was left exposed and accessible from the street. I did not receive the parcel and, unfortunately, it is now missing.

I contacted Oz Hair and Beauty on numerous occasions via email and phone to explain the situation and expected some assistance in resolving the matter. Instead, I was told that I needed to make a police report, despite the fact that the parcel was left in an openly accessible location in the first place.

What has been most disappointing is the lack of willingness to take responsibility for the delivery issue or provide a reasonable resolution. I have now paid for an order that I never received and am left without the products I purchased.

I understand that once a parcel is marked as delivered there can be limitations, but customers should be able to expect their orders to be left somewhere reasonably safe and secure. If a property has no enclosed or protected delivery area, simply leaving a parcel exposed to the street does not feel like an appropriate solution.

Unfortunately, based on how this situation has been handled, I would be hesitant to order from Oz Hair and Beauty again and advise people to steer clear of purchasing from here.

Absolutely hopeless!!! Placed an order on Saturday 19th September for products confirmed to be in stock and specifically paid for Express Postage as I knew I was leaving for overseas in 12 days. 6 days later and the order still HAS NOT been even touched and best part is I actually contacted the support team and requested cancellation of my order given it was unlikely to arrive before I left and NO RESPONSE!!! I don’t know who claims this place has great customer service because it is non existent with online orders! They ghost you once they have your money! My previous 4 orders have also had issues (delays, supplying only 1 instead of 2) but I have kept giving these guys a chance because they have always said it was a once off or had some plausible excuse. I’m sorry but 4/4 stuff ups - no more! I will be shopping elsewhere from now on and I would strongly advise any person considering ordering online - DON’T! - You will spend more time chasing these guys than it would take for you to go into store and buy it yourself! Sadly I couldn’t do this because my product was online only! Best part is I placed x 2 other orders on the same day with Hairhouse and S & S Haircare and both arrived within 3 days. Just don’t bother with this company!

Fail to honor discount offers and rewards. Complaints are poorly managed, delayed and inadequate.

Don’t order online if you’re in a hurry, even if you pay for Express Post. When I made my order it said I would have it today, tomorrow at the latest. It still hasn’t been packed yet. They take forever. The company is legit, and great in store. Online - they are slow, snail pace slow. Very disappointing.

Wow i can't believe the service ordered one day at my house 2 days later and much cheaper than anywhere else online

It has been more than a month since they allowed hackers to access our data, and when i logged in to my account they had stored multiple addresses, phone numbers and names of mine that i have ever used. How dare they store this data on their website, (is this even allowed??) and after a data leak they should have deleted everyones details from their accounts!!! I also placed an online order yesterday and then received spam mail from overseas. They clearly do not care about the data breach they had. When shopping with them in store make sure you provide them with fake name and email and do not purchase online!!

Decent selection of products, a bit pricey but lots of sales and shipping was on time. So why the 1 star review ? Because this site got hacked and leaked my personal data, including my name, address, phone number, email and “payment method” (they swear they don’t have my card details but who knows).

Since the date of the hack, I literally now get 4 emails every single day trying to hack into my phone with malicious software that I can’t automatically delete (they go to spam but still sit there and I have to manually delete every day) because of your lack of security. Unless you want your data hacked and leaked and be sent viruses daily shop elsewhere ✌🏼 Great they let people know but the lack of real apology and no compensation is a little less great. Thanks for that OzHair&Beauty.

I have been purchasing from Oz Hair and Beauty for more than three years and have never had this problem before.

I ordered three bottles of Joico shampoo. Normally, the lids are properly secured with tape, but this time none of the three bottles were taped. One lid was not properly closed, causing the shampoo to leak all over the inside of the box and packing material!

As a customer who has been buying from Oz Hair and Beauty for more than three years, this is the first time I have experienced such poor packaging! And I am very disappointed. Liquid products should be properly sealed and secured before shipping. A simple piece of tape around the lids, as they have always done with my previous orders, could have prevented this completely!

I hope Oz Hair and Beauty takes this seriously and improves its packing procedures. Customers should not receive leaking products simply because the bottles were not properly secured before shipping!

I would like to compliment Jo and Pascal for their outstanding customer service. I was overwhelmed when I realised that the products I had purchased weren't right for my hair. I was so grateful that they honoured a colleagues' word and allowed me to exchange the products. Both Jo and Pascal were incredibly patient, helpful and knowledgeable guiding me towards the right products. This is EXACTLY why I would never shop elsewhere. As a mature shopper, I would never take advantage of a store's generosity, so I truly appreciate the understanding and kindness they showed me personally. Your service is honestly 5 star. I am most grateful to Jo and Pascal for making my experience so positive. Well done ladies. Anna

Overall once the product was shipped it got here quick that was the only bonus. Other than that, communication sucked. I asked for updates on my order and the same two emails were sent which I gather was automated as it didn’t take anything on board what I said apart from “we will treat is as urgent” ironically when I asked for a refund and to cancel my order… the order was dispatched. Also for the delay they offered me a discount on my next purchase… haha funny as I will not order from these guys again.

What the hell is going on with your business? I spent over a $1000 in the last year and with this order, going on 3 weeks later and haven't sent it?! Through investigation on my part as you're too useless, i find my order is unfulfilled?! And the order is $450 on my account which is rubbish as my aftepay order is $157?! Customer service is absolutely rubbish! No one answers phone numbers. Emails go several days without response! Now i have a dispute open with afterpay so they can contact them. Disgusting experience. Wtf is going with my order?! Never again after this.

I ordered a bundle package containing a shampoo and conditioner. The website advertised and pictured the products in the new bottle design, which is exactly what I wanted. Instead, I received the old bottle design.
When I contacted customer care, they initially told me there was nothing they could do. They defended the mistake by claiming the formula inside the bottles was exactly the same, completely missing the point that I wanted the product and packaging as it was advertised. They first offered a 25% discount on my next purchase as compensation, but I just wanted what I paid for.
In the end, they offered a full refund, but the entire process has been a waste of time and having to return the products now is inconvenient. Very unhappy with this experience.
Products and packaging should be as advertised, and any changes to this needs to be made clear on the purchase page.
In their favour, delivery time was good.

I bought something online, after two weeks of it not being sent I sent them an email curious of my order was being sent. This was then replied with:

I’m sorry to let you know that when our warehouse team went to carefully pick your order, they were unable to locate the following item on the shelf:
Meridian The Trimmer Original - Onyx

I completely understand how disappointing this is, especially when you were looking forward to receiving everything together. This is never the experience we want for you, and I’m truly sorry for the inconvenience caused.

To make this right, I can either:
• Arrange a full refund for this item back to your original payment method
• Swap it for a similar priced product of your choice

Just let me know what you would prefer and I’ll organise it straight away.

As a small gesture of apology, we’ll also upgrade your order to free express shipping, shipped within 1 business day from your confirmation, so the rest of your goodies arrive as quickly as possible.

Thank you so much for your patience and understanding. We truly appreciate you being part of the Oz family!

Trina | Customer Service & Haircare Expert

If you advertise something and list an item for sale you should be able to "find it on the shelf" what a joke

I ordered items & paid for express delivery as I needed them ASAP and Oz Hair was "going" to be the quickest. After multiple attempts in communication, one person said it's because one item is on "Back order" which was not clearly communicated when I ordered it as it said "In stock". It has now been 5 days of constant communication attempts to which no one has replied or gotten in contact with me which they said would occur. Don't say an item is stock, hold up an order then not communicate again. Send the package without it or notify the customer of the changes, it's not hard.. I will never buy from them again!

They offered fast delivery for an additional $19.95 after my order qualified for free shipping and then sent with Australian Post standard commerce service to NZ. Misleading at best but ripped off.

Fantastic experience. Just got regular post and it came super quick. Really well packaged and great price!

Would shop online there again hands down.