I made an order and clumsily put the wrong delivery address and selected the wrong colour. Called them and they swiftly corrected the order for me and delivery was rescheduled, with no charge and grea... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I have ordered a wardrobe from this website. Unfortunately I found out later on that the depth of the wardrobe is too small. The wardrobe itself was £330 and I bought the 5 year protection to go with... Se mere
Excellent service from this company, from placing the order to delivery. I was kept up to date by email and knew exactly when to expect my furniture. I was so impressed with my first order that I plac... Se mere
Virksomheden har svaret
We received excellent customer service from start to finish. Quality of the furniture is outstanding and such good value. Very quick delivery and delivery time was true to what was estimated, no long... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Furniture specialists in making your house a home! A huge range of furniture available for next day delivery, stock dependent. With a free two man room of choice delivery service on heavy products, every step of your journey with us is catered for.
Kontaktoplysninger
Unit 1C, Guardian Road, NR5 8PF, Norwich, Storbritannien
- 03330147733
- customerservices@ownfurniture.co.uk
- ownfurniture.co.uk
4,0
God
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 82 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Highly recommend buying and dealing with this company.
Bought the Highbury 3 Door Triple Wardrobe, excellent purchase, great delivery easy to follow instructions to assemble loads of space would highly recommend buying and dealing with this company.
6. marts 2026
Uopfordret anmeldelse
Besvarelse fra Own Furniture
Hi Dean,
Thank you for taking the time to leave us a review!
We're really pleased to hear that you're happy with your Highbury 3 Door Triple Wardrobe and that the delivery and assembly process was straightforward for you. It's great to know you're enjoying the storage and space it provides as well.
We truly appreciate your recommendation and your kind words about your experience with us. If you need anything in the future please do not hesitate to contact us.
Best regards,
Own Furniture
100% customer service
I ordered a wardrobe that was scratched upon arrival. I contacted customer service and Katie went above and beyond to get me a partial refund for the damage or a replacement of the parts that were damaged. Katie kept in contact with me through out the refund process to ensure there was a favourable outcome to my order. Thank you Katie for a great customer service experience.
31. marts 2026
Uopfordret anmeldelse
Besvarelse fra Own Furniture
Hi Roni,
Thank you for taking the time to leave us a review!
We really appreciate your kind feedback and we're so pleased to hear that Katie was able to help resolve the issue for you and get things sorted with a favourable outcome. We completely understand how frustrating it can be to receive an item with damage, so we're glad we were able to put it right for you.
Your kind words mean a lot, and we really appreciate you taking the time to share your experience. If you need anything in the future please do get in touch!
Best regards,
Own Furniture
Amazing customer service from Katie in…
Amazing customer service from Katie in particular who went above and beyond to ensure our item was delivered on time. Would highly recommend the company
26. marts 2026
Uopfordret anmeldelse
Besvarelse fra Own Furniture
Hello!
Thank you for taking the time to leave us a review!
We're absolutely delighted to hear that you were unhappy with the service you received, and we're especially pleased to know that Katie was able to help ensure your item arrived on time for you.
We really appreciate your recommendation and support. If you need anything in the future please do get in touch!
Best regards,
Own Furniture
Appalling quality product
Appalling quality product, late delivery, total disregard for customer do not touch with a bargepole
26. marts 2026
Uopfordret anmeldelse
Fast and efficient
From ordering to delivery of my goods my experience with Own furniture was extremely fast and efficient. Even although I had a problem with one of my chairs it was sorted out in no time. The emails I received were very courteous and pleasant and at no time did I feel as if I was a bother. I will definitely use Own furniture in the future and advise my family and friends of this company.
10. marts 2026
Uopfordret anmeldelse
Besvarelse fra Own Furniture
Hi Phyllis,
Thank you for taking the time to leave us a review!
We're really pleased that you found the ordering process fast and efficient, and that your experience with us was smooth from start to finish. It's also great to know that the issue with your chair was resolved quickly and that our team were able to support you in a courteous and helpful manner throughout.
Your kind words about our service mean a lot, and we truly appreciate you taking the time to share your experience. We're delighted to hear you would recommend us to your family and friends!
If you need anything in the future please do get in touch.
Best regards,
Own Furniture
Very pleased and kept me informed all…
Very pleased and kept me informed all the way to delivery. I would recommend to anyone. Will use them again.
13. marts 2026
Uopfordret anmeldelse
Besvarelse fra Own Furniture
Hi Paul,
Thank you for taking the time to leave us a review!
We're really pleased to hear you were kept well informed throughout and that you're happy with your delivery. Your recommendation means a lot to us, and we look forward to helping you again in the future.
Best regards,
Own Furniture
Avoid Own Furniture – terrible quality, robot-like customer service, and dangerous delivery
I bought a cupboard from Own Furniture, and it broke during normal assembly. I contacted them expecting a straightforward solution, but instead I got endless generic replies blaming me and refusing a refund or replacement. They claimed the damage wasn’t their fault, despite the product clearly being faulty. Their emails repeat themselves constantly, just like the scripted responses I’ve seen them post on negative reviews — they sound like robots reading from a script.
The delivery was another nightmare. They said they would call 30 minutes before delivery, but never did. They left 96 kg boxes blocking the entrance door, so no one could get in or out of the building — completely unsafe and unacceptable.
No matter how many times I explained the situation, they kept repeating the same defensive lines and offered no real resolution. They even told me I could escalate to outside authorities, as if I hadn’t already tried being reasonable. I just want my money back to buy a proper cupboard, but their rigid, frustrating approach makes it nearly impossible.
Do not buy from Own Furniture. Poor quality products, robotic customer service, dangerous delivery practices — this company will drive you crazy. Save yourself the time, stress, and money.
11. marts 2026
Uopfordret anmeldelse
Besvarelse fra Own Furniture
Hi Siobhan,
Thank you for taking the time to leave us a review!
We’re very sorry to hear about your experience and the frustration caused. A full investigation was raised with our technical review team and the manufacturer, and it was determined that the damage occurred during assembly rather than being a manufacturing fault.
Regarding your comments about our communication, we do follow set policies and procedures to ensure consistency and fairness in how all cases are handled. Our Director also offered to personally attend and inspect the item to help resolve the matter.
As you have raised a chargeback, we will now liaise directly with the relevant parties to ensure this is handled appropriately through the correct channels.
We’re sorry again that you remain dissatisfied, and we appreciate you sharing your feedback.
Best regards,
Own Furniture
Overall an absolutely fantastic…
Overall an absolutely fantastic experience. Products exceeded expectations, flat packed furniture is rarely good quality or easy to assemble, but to my surprise these items were both excellent quality and easy to assemble. Items arrived quickly and were delivered with due care and attention (Fedex), although one item was incorrect, Own Furniture resolved this and arranged a collection and exchange within 48 hours. Customer Service absolutely brilliant (Katie is a superstar). I have no hesitation in recommending this business and its products.
13. marts 2026
Uopfordret anmeldelse
Besvarelse fra Own Furniture
Hi Sam,
Thank you for taking the time to leave us a review!
We truly appreciate your fantastic feedback and we're delighted to hear that the quality and ease of assembly exceeded your expectations. We're also really pleased that your delivery arrived safely and quickly. It's great to know that Katie was able to resolve the incorrect item promptly and arrange a swift exchange for you.
We really appreciate your kind words and recommendation! It means a lot to the while team, and we look forward to helping you again in the future!
Best regards,
Own Furniture
Would give 0 stars if i could
Would give 0 stars if i could, absolutely crap quality and 0 customer service, emailed own furniture with 25 emails back and forth and same robotic response asking me to pay for parts rather than replace the crap quality - Euston shoe cabinet
8. marts 2026
Uopfordret anmeldelse
Besvarelse fra Own Furniture
Hi Samiyah,
Thank you for taking the time to leave us a review!
We're very sorry to hear about your experience and the frustration caused. A full investigation was raised with our team, and following review it was determined that the issue was due to misassembly, rather than a manufacturing fault, which is why replacement parts were advised as chargeable.
We appreciate your comments regarding our communication. Our responses are based on set policies and procedures, which are in place to ensure all cases are handled consistently and fairly.
We are sorry that this outcome did not meet your expectations, and we do appreciate you taking the time to share your feedback.
Best regards,
Own Furniture
5 star service
Ordered a bed from Own Furniture on March 2nd ; small family crisis meant I needed it asap, so I was delighted to find it would be delivered in 72 hours which was perfect.
Then there was a problem with a faulty delivery which I believe was no fault of Own Furniture.
I was not happy and due to the pressure of the family problem I was a tad crabby about it.
However, a gentleman named Will sorted the problem for me in minutes and did it efficiently and with very good grace in spite of my less than courteous attitude.
I would like to thank him and Own Furniture, I would not hesitate to buy from them again and most definitely recommend using this company.
5 star service ⭐️⭐️⭐️⭐️⭐️
5. marts 2026
Uopfordret anmeldelse
Besvarelse fra Own Furniture
Hi Grace,
Thank you for taking the time to leave us a review!
We really appreciate your wonderful feedback and for taking the time to share your experience. We’re really pleased to hear that we were able to support you quickly during a difficult time and get everything resolved for you.
Will will be especially pleased to hear your kind words! We truly appreciate your recommendation and are grateful for your support.
Best regards,
Own Furniture
I received excellent and personable…
I received excellent and personable service from Katie
I had ordered the wrong colour and Katie answered the phone Immediately and sorted the problem out for me. She is a credit to the Company!
5. marts 2026
Uopfordret anmeldelse
Besvarelse fra Own Furniture
Hi Jayne,
Thank you for taking the time to leave us a review!
We’re delighted to hear that Katie was able to quickly resolve the issue for you. She’ll be so pleased to hear your kind words.
We truly appreciate you taking the time to share your experience. If you need anything in the future please do get in touch.
Best regards,
Own Furniture
Excellent service and product!
Excellent experience purchasing the Alva wardrobes from Own Furniture. Super helpful customer service from the outset, responding to questions regarding additional measurements and delivery. Wardrobes are well built and look lovely! Couldn’t be more happy.
1. marts 2026
Uopfordret anmeldelse
Besvarelse fra Own Furniture
Hi Donna,
Thank you for taking the time to leave us a review!
We're delighted to hear that you had an excellent experience purchasing the Alva Wardrobes and that our team were able to help with your measurements and delivery queries.
It's fantastic to know you're so happy with how they look and the quality. It really means a lot to us!
Thank you for the support and if you need anything in the future please do get in touch.
Best regards,
Own Furniture
Poor quality furniture and even worse customer service
We ordered two Alva open wardrobes and after constructing the first one realised the quality was very poor with problematic dowels, peeling vinyl strips and the drawer unit was damaged in one corner.
Customer service advised they would not refund us for this purchase even though we felt it was unfit for purpose. They offered replacement parts which we did not want as the overall quality was so poor.
They also requested £35 to return the second unit that had not been opened and would not waive this even as a good will gesture due to their "standard return terms".
I would avoid this company at all costs and spend a little more money with a more reputable one. We gave the units to charity in the end after a long email exchange that was going nowhere.
23. februar 2026
Uopfordret anmeldelse
Besvarelse fra Own Furniture
Hi Diana,
Thank you for taking the time to leave us a review!
We're very sorry to read that you were disappointed with your experience.
We do kindly ask customers to thoroughly inspect all components before beginning to assemble to help prevent any potential further inconvenience. As the first unit had been built using damaged parts, our resolution in line with our policy was to offer replacement parts to bring the item back to perfect condition. We completely understand that this was not the outcome you were hoping for, but this is the process we follow when parts are reported as damaged after assembly.
With regards to the second unit, as it was delivered as described with no manufacturing faults or damage reported, this falls under our change of mind returns policy. As outlined in our terms, there is a minimum return charge of £35 to cover the collection and handling costs. While we appreciate this may feel frustrating, we do have policies and procedures that must be applied consistently.
We are genuinely sorry that you felt dissatisfied with the service provided and that we were unable to reach a resolution that suited you. We do appreciate you taking the time to share your feedback.
Best regards,
Own Furniture
Most of the time I struggle to assemble…
Most of the time I struggle to assemble the furniture but instructions to assemble was simple and straightforward and I managed easily and the quality of items is good.
21. februar 2026
Uopfordret anmeldelse
Besvarelse fra Own Furniture
Hi Mohammed,
Thank you for taking the time to leave us a review!
We're delighted to hear that the assembly instructions were clear and straightforward, making it easier for you to put your furniture together.
It's also great to know that you're happy with the quality of the items. We really appreciate you sharing your experience!
Best regards,
Own Furniture
Great service and product
Great service, from the initial order, the communication was great, the price was cheaper then some larger companys, the sideboard came fully assembled and is very well built, customer service is spot on, the product is spot on, highly recommend them
4. februar 2026
Uopfordret anmeldelse
Besvarelse fra Own Furniture
Hi Phil,
Thank you for taking the time to leave us a review!
We're thrilled that you were happy with the service, communication, and quality of your sideboard. It's great to know that everything met your expectations and that you would recommend us. We really appreciate yoursupport!
If you need anything in the future please do not hesitate to contact us.
Best regards,
Own Furniture
Very Good Customer Service
Ordered a couple of clothes rail hangers. They arrived promptly and though a bit of a faff erecting one of them (drawer unit) they are exactly as I wanted. There was a problem with one of the panels which had some corner damage. However this was very speedily and professionally dealt with by Katie and a new panel received within a couple of days so no complaints from me.
11. februar 2026
Uopfordret anmeldelse
Besvarelse fra Own Furniture
Hi Peter,
Thank you for taking the time to leave us a review!
We're so pleased to hear that you were happy with the items and that the replacement panel was resolved quickly for you. We'll be sure to pass your kind words on to Katie.
We really appreciate your support! If you need anything in the future please do get in touch.
Best regards,
Own Furniture
Brought a gorgeous sofa
Brought a gorgeous sofa front this company and they have been absolutely amazing throughout the experience it wasn’t all plane sailing due to suppliers being very very slow at getting the sofa shipped out it took just shy of 2 weeks to get it dispatched and then a planned delivery date from SGK distribution which didn’t exactly go smoothly either but the gentleman I’ve been speaking with called will has been an absolute legend in helping me get it all sorted and delivered he has done amazing also with dealing with me constantly calling and emailing aswell I also want to thank Katie for also helping aswell I do think the suppliers need to sort out there response times as they were not quick at responding to get it all sorted delivery night came and sofa was delivered and I’m in love the delivery lads were very polite and respected inside my property but not so much outside, they broke 3 or 4 solar lights and left my front door wide open and drove off didn’t tell me so my front door was wide open while I was in front room sorting sofa out ( I have complex PTSD and severe anxiety disorder) so as u can imagine caused some distress all in all owns company have been absolutely fantastic hence why I’m giving 5 stars but as for the suppliers and the delivery company they get 3 stars thank u so much OWNS company I will definitely buy from u again and recommend u to friends and family I also want to point out that after all that stress will deserves a raise especially dealing with my daily calls
9. februar 2026
Uopfordret anmeldelse
Besvarelse fra Own Furniture
Hello Susan,
Thank you for taking the time to leave us a review!
We really appreciate you leaving us such detailed feedback. We're thrilled to hear that you love your new sofa, and that Will and Katie were able to support you throughout the process. We really appreciate your kind words and recognition of the effort put in to help make everything run as smoothly as possible.
We are truly sorry for the issues caused by the delivery company and the damage to your solar lights, and we completely understand how distressing that must have been. Your feedback is invaluable, and we'll be sure to pass it on to highlight where improvements are needed with our suppliers and delivery partners.
It means a lot to hear that, despite these challenges, you are happy with Own Furniture's service and would recommend us.
Thank you again for your patience and support! If you need anything in the future please do not hesitate to get in touch!
Best regards,
Own Furniture
Very good customer service
Very good customer service. Had issues with a side panel for the wardrobe damaged in one of the 3 boxes and then a replacement side panel damaged by the delivery company. Customer service always responded quickly with solutions throughout the issue we had.
20. februar 2026
Uopfordret anmeldelse
Besvarelse fra Own Furniture
Hi Andy,
Thank you for taking the time to leave us a review!
We're glad to hear that our customer service team was able to respond quickly and provide solutions throughout the issue with your wardrobe panels. We really appreciate your patience and understanding, and we're pleased we could assist in resolving the situation.
If you need anything in the future please do get in touch.
Best regards,
Own Furniture
Besvarelse fra Own Furniture
Hi Jane,
Thank you for taking the time to leave us a review!
We're really pleased to hear you found our customer service outstanding - it truly means a lot to the team.
If you need anything in the future please do not hesitate to contact us.
Best regards,
Own Furniture
Customer Services are outstanding
Customer Services are outstanding, we needed a new part and they sorted this out efficiently and kept us in the loop in the stages . Its nice to feel valued as a customer and feel like you are being cared for. We will be buying from this company again I am very impressed, Thankyou Sharon
6. februar 2026
Uopfordret anmeldelse
Besvarelse fra Own Furniture
Hi Sharon,
Thank you for taking the time to leave us a review!
We're absolutely delighted we could get the replacement part sorted quickly and keep you updated along the way. It's great to hear you felt valued and well looked after - that's exactly what we aim for!
We really appreciate your support and look forward to helping you again in the future.
Best regards,
Own Furniture
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.