I have had to take my truck back twice, for a total of 3 months it was there, I've owned it 8 months and during this time it was off the road for a further month. Two different wheels have falle... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
I have had to take my truck back twice, for a total of 3 months it was there, I've owned it 8 months and during this time it was off the road for a further month. Two different wheels have falle... Se mere
Virksomheden har svaret
Coby was friendly, helpful and not pushy. We weren't sure what we wanted so we were given several keys and time to look around. We eventually chose a Navara and the purchase was simple, warranty expla... Se mere
Just picked up our Ford Ranger today and we are super happy! The whole process was seemless and the vehicle is fantastic. We only dealt with Coby who was extremely helpful, polite, respectful and pro... Se mere
Went to look at buying a pickup, there was an excellent selection of vehicles in stock, we were greeted by Coby, who then showed us about and helped with selecting the right pickup. He was very helpf... Se mere
We provide high quality new and used commercial vehicles. We offer pickups, trucks and commercial vans.
Storbritannien
Har besvaret 66 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Crooks who offer we buy any car prices for desperate people. Absolute dishonest sharks

Besvarelse fra Otter Vale Motor Services
Coby was friendly and welcoming, he was happy to take time to explore options and notwithstanding the terrible weather went through everything when we collected our Ford Ranger. We were very pleased with the service we received and love our truck
Really friendly helpful Service Department who go the extra mile to ensure customer satisfaction.
Coby was friendly, helpful and not pushy. We weren't sure what we wanted so we were given several keys and time to look around. We eventually chose a Navara and the purchase was simple, warranty explained fully and the loose tailgate fixed easily and efficiently. We are very happy with our purchase and would recommend Otter Vale Motor Services.
Paul Hood was very helpful, explained everything, pros and cons of extra warranty etc. I would buy from Otter Vale Motor Services again
Had a great experience from point of enquiry to picking up the truck. Paul went out of his way to accommodate me even picking me up from the airport when I came to collect it.
Very good customer service from Paul Hood and he even helped me do the tax transfer once the truck had been delivered. Also first time that i have had a truck delivered with fuel in it usually it is on total empty. Thanks for great service Paul and we will use you again.
I was after a reliable replacement truck after my old 2017 Navara developed a serious engine problem, so I went to Otter Vale as the choice on offer was extensive and they were reasonably local. I was looking for a decent second hand truck that could tow with ease and provide reasonable comfort for normal day to day driving. Otter Vale let me review a few different models and I ended up with what I hope will be a solid choice but also took out a 4 year warranty just to be on the safe side. The sales process was simple enough and I was not rushed or put under any pressure.

Besvarelse fra Otter Vale Motor Services
Paul was incredibly helpful when we purchased our truck. We had a fair price on our trade in and drove out the same day. A very pleasant experience with thoroughly helpful staff. I would definitely recommend this dealership. Thank you.
Let down by one flakey individual. I was looking to sell a low mileage vehicle on behalf of an aging relative. I told them the relative was too ill to be managing the process so left my number and asked them to call me direct with a valuation or any queries. I indicated the minimum price I was looking for (£200 more than Motorway.co.uk and webuyanycar.com). I left them photos of the car and service history. Craig then called my aging relative and offered £2,000 less than my minimum price. He never called me. I believe he was hoping to catch out a vulnerable individual. Just flakey behaviour from one individual in a local company where I would have expected better.
Matthew was very efficient, knowledgeable and friendly. He talked us through every step of our journey buying my car. He talked us through the warranty and finance which we took. Thank you Matthew and Otter Vale..
Everyone is very friendly and eager to help
Quick, efficient, effective and very customer friendly. Highly recommend to anyone!

Besvarelse fra Otter Vale Motor Services
Outstanding service and very friendly - would highly recommend. Fixed my issue with my car that other garages couldn’t.

Besvarelse fra Otter Vale Motor Services
Friendly and helpful staff a good choice of trucks so simple to compare prior to purchase
Absolute shocking customer service from both cameron and coby .
Was looking to sell my truck to them .
Over a space of a month or longer I rang multiple times and was told they would get back to me but never did .
If they were not interested that would be fine, but at least have the courtesy to tell me .
Worst after sales! Multiple issues with the car including mould, brakes, they smashed my windscreen, they dented the car while it was being worked on and didn’t tell me. Warning lights on the car. Went in for repair on the brakes just before warranty and now the same issue has happened again! Never buying a car here again. Problem after problem and they don’t like to take responsibility!
Absolutely the worst service I have ever received from a garage. I bought a Navara that overheated after a few weeks, I returned it twice for repair which they insisted had been completed but ultimately a couple of weeks later it failed and destroyed the engine.
I was told it was head gasket failure but walked into their workshop to see my engine spread around a bench in bits, totalled.
They promised to find me a like for like replacement, after waiting approximately 2 months and them not being able to find a replacement I insisted on a refund. Miraculously the next day they found a replacement vehicle but wanted a further £2800.
After waiting for a week for my refund and not receiving it and being given all manor of excuses I had to make a complaint to Black Horse. That then led their sales manager “Shaun the snake” to try and coerce me into removing my complaint by saying they’d refund me sooner if we did. I stuck with my complaint and received a compensation from Black Horse due to the appalling service and failure of the vehicle.
Nothing but false promises and outright lies, truly disgusting service. STAY AWAY FROM THIS GARAGE!
The customer service after purchasing a vehicle with them has been horrendous. Emails have not been responded to whatsoever and the company seem to have no interest in overall customer satisfaction. If there is a problem you must expect to be ignored. Communication is everything and unfortunately my experience demonstrates a lack of customer centric culture.
Andrew was brilliant! I would 100% recommend Otter Vale, thank you for finding me my dream truck!

Besvarelse fra Otter Vale Motor Services
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.