Trustmotorcars (VAN SALES West London/Heathrow) Anmeldelser 31

This is my second time buying a van from this company, reasonable prices and well maintained. When we had once a small issue with the previous van purchase, they promptly helped to address and have the issue sorted out. Happy customer.

MY EXPERIENCE WITH THIS DEALER HAS BEEN EXTREMELY DISTRESSING. THE VEHICLE I PURCHASED WAS NOT IN THE CONDITION REPRESENTED TO ME, AND SERIOUS ISSUES ONLY BECAME APPARENT AFTER THE SALE. I AM NOW INVOLVED IN ONGOING LITIGATION AS I AM SEEKING A REFUND. BASED ON WHAT I HAVE BEEN THROUGH, I URGE ANYONE CONSIDERING BUYING FROM THIS COMPANY TO EXERCISE EXTREME CAUTION. THIS HAS BEEN A VERY DIFFICULT AND TIME‑CONSUMING SITUATION, AND I WOULD NOT WANT ANYONE ELSE TO FACE THE SAME EXPERIENCE. THEY ARE LIARS AND BEHAVED FRAUDULENTLY . I HAVE FILED A CASE ON COURT

Straightforward sale, seemed transparent from start to finish and a great pickup at a perfect sweet spot of a price.
Refreshing to find honesty and transparency in car sales.
Definitely recommend

It was a pleasure doing business with yourself Moss. Van was presented just as expected. Smooth transaction with a complimentary valet. Thankyou.
5 star service. I highly recommend this dealership

Stitched up
Car had knackered battery
Flat tyre
Engine rattle
Dodgepots
So you don’t remember the red Vauxhall corsa you sold on spec?
Shame on you,shame on me for trusting chancers…

Having bought a very well presented vehicle from Trust Motor Cars a couple of weeks ago it has just developed a problem of the ABS light coming on.

I called the company and was greeted exceptionally well by a very knowledgeable person on the phone who recognised what is a common fault with the vehicle and simply agreed to replace the part free of charge.

I have booked the vehicle in for Monday 17th as agreed. If everything goes as promised I will be very happy to upgrade my experience to 5 star service.

bought a focus ,granted 14 years old. firstly they said they would change the timing belt as due at extra cost, they did this but a pulley was noisy. after 5 months the radiator control unit went , cost 500 to replace. at first mot the list was endless but main problem was the car was dangerously rusty not something 11 months driving would create. i complained and they offered repair at extra cost but the car i was told was only worth scrap. not a good experience. my advice is if you buy from these guys get a mechanic to once over it. dissatisfied.

Bought a vehicle a year ago never really noticed any defects with it until selling it and found out it is full of filler & has been repainted the full drivers side. Emailed with 0 response! Upon closer inspection a local body fixer believes it has been crashed damaged but not gone through the insurance.

Great service and great price. Very friendly to deal with.

Great experience and a smooth transaction from a hospitable and friendly seller. The Alto is great and drove smoothly back to Wales! Thanks very much.

Trustmotors has not honoured their warranty. After buying a van from them Engine management light came on. Took it back to them this went on for over 2 weeks and was given excuse after excuse just fobbing us off. In the end i had to take the vehicle to another Garage and pay out to get the job done

Great service. Very professional and friendly. Thank you Moss!

Will start off by saying that my conversations and interactions were civil, no shouting or insulting, etc. Therefore 2 stars instead of 1.

They already know that I am not happy with the resolution hence the review shouldn't be a surprise. I'm not a car person, I'm a new driver and this was my first experience buying a used car and dealing with a car dealer.

Below is my timeline of events for my experience in buying a 2012 Honda Civic. Traded a 2012 Hyundai i10 and paid £1,550 on top. The car was £4,300 and given £150 discount so £4,150.

- 3rd May - payment made
- 6th May - pick up car and documents
- 11th May - called Trust Motorcars to let them know about blue smoke from exhaust
- 18th May - brought car to Trust Motorcars for fixing blue smoke from exhaust
- 30th May - called Trust Motorcars to say smoke not fixed, asked for options and solutions. They said they will get back to me
- 1st June - emailed them if this can be fixed or get a refund
- 4th June - chased for solution from Trust Motorcars, told they will get back to me next day
- 5th June - Added another 1.5L of oil
- 8th June - email for right to reject sent
- 11th June - first part of the refund received
- 13th June - final part of the refund received

The car was essentially blowing blue smoke out of the exhaust and drinking engine oil. The dealership offered to fix the engine or provide an alternative vehicle from their stock after they acknowledged there is an issue. Insisted for a refund instead.

Money invested in the car:
£200.72 - service
£300 - new tyres (x4)
£19.74 - wipers
£72 - local garage for 2nd opinion on issue
Total £592.46

I was refunded £3,850. Trust Motorcars deducted £300 for 'fair use'. I drove the car 865 miles during that time and had a slight scratch on the passenger door, which I've been upfront about.

Good luck with your purchase.

Friendly, fast and flexible administration. Nice detailed advert, no hidden fault. Highly recommended.

I got a my car ready to pick up - drive 60 miles and I got red engine light coming up in the middle of the motorway - I had to call recovery etc...so very stressful. The reason why I gave 5 stars is because the next day I was able to contact the owner who offered me different options: exchange for another car - full refund - extra discount. They paid for a diagnostic and I was able to get an extra discount for this issue. I know now it is not a massive issue as the light only comes on when 80mph - overall I would have preferred a fully functioning car without discount but I can't turn a blind eye to the customer service I received. I also know one of the mechanics and I can comfortably say that my impression of them is that they are genuine people and sometimes with used cars things can go wrong; that doesn't mean they are malicious or bad people. I would chose them over other dealers that is for sure - you can't buy the human element so easily.

Kind friendly service pleasure to do business with trust motor cars. Will visit them again in the future.
Thanks 🙏 Mr R Fewins

What a shambles, got a car from these guys April 23 all great then smoke bellowing out by bk tyres sun visors glued down few other things wrong so took it bk (i refused to drive it) took it bk after 26 days. Got another one, the focus needed mot so they arranged for me to take it to their given motist she passed but as I’d had trouble with these before I had my mechanic do a checkup on it and there was a clip that needed replacing that should have been a fail. I now don’t trust any dealership first and last time. Oh yeah never got log book either called Dvla my car wasn’t registered. So I’m guessing as I kicked up a stink they didn’t send it🤬

absolutely rubbish company still waiting for v5 log book stupid sales assistant no idea how to deal with customers could of informed the dvla online of the car sold to new keeper but they sent by post v5 log book online is quicker if they do they job properly customers don't have to wait long time for documents to arrive once again rubbish company I recommend not to buy cars from this Trust motorcars Ltd they are dishonest.

Smooth transaction with the part exchange of my car with the van I purchased but I feel there could of been improvements van I purchased. Self cancel indicators didn't work, stereo was locked out on code, had to pay to get code but did get reimburse for this. Van could of been cleaned. Otherwise all went smoothly.

Very fast service, accurate information and very helpful staff