Good support from Francesco - quick and straight to it, also Bruno was excellent also! Servers are amazing and ease of use for spinning stuff up / deleting and using them is top tier, the credits trip... Se mere
Lokation
Skift lokationNew London House, New London House, EC3R 7LP London, England, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
OVH we're very understanding of my needs and even after passing the 14 day refund policy, they still approved my refund on the promise that I would purchase another server. Delivery of the server was... Se mere
J'étais bloquée depuis deux mois avec une facture en attente. J'ai pu être dépannée suuite à un message au services d'assistance. Merci.
Live chat fixed my issue very swiftly. I should have tried to contact them earlier instead of trying to fix something myself that was not possible on my end.
Virksomhedsoplysninger
Om OVHcloud - United Kingdom
Skrevet af virksomheden
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Kontaktoplysninger
New London House, New London House, EC3R 7LP, London, England, Storbritannien
3,3
Middel
155 anmeldelser
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Avoid OVHCloud - Worst Hosting Company
I represent a web development company in London, and I purchased a VPS from OVHCloud on 3rd February 2024 because they provided Cpanel Hosting. However, my current hosting company only uses Plesk, and I wanted to migrate to Cpanel. My server was activated on 4th of February 2024, and I successfully migrated to the new server on 10th of February, subsequently closing my Plesk server.
Unfortunately, on 11th of February, my server went down unexpectedly, and despite my repeated attempts to contact OVHCloud, I have been unable to reach their technical support team as they only operate during regular business hours, from 9 AM to 5 PM. After two days of persistent follow-up, I finally received an email informing me that my account has been closed for security reasons, resulting in the deletion of all 87 client websites hosted on their platform. Shockingly, they did not provide any prior explanation or warning regarding this drastic action.
Although I am fortunate to have backups of the websites, the process of restoring 87 websites is incredibly labor-intensive and time-consuming. Meanwhile, my clients have been understandably frustrated and impatient for the past two days.
To compound matters, I have yet to receive any refund from OVHCloud, despite being charged the full hosting fees for the two days of service that I was able to use.
This situation has been extremely disruptive to my business operations and has caused significant inconvenience to both myself and my clients. I urge OVHCloud to provide a swift resolution, including a refund for the unused portion of my hosting fees, and to implement better communication practices to avoid similar issues in the future.
**In response to your reply:** I run a software house. In the event of any issue with the software, you should have suspended the service and promptly informed me about the problem. I paid £90 for one week of service, and if this issue was not addressed, I request a refund. If necessary, I will escalate this matter to multiple platforms.
12. februar 2024
Uopfordret anmeldelse
Besvarelse fra OVHcloud - United Kingdom
Hello Abdulrehman,
We really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, because this is not the type of service/support we expect to provide. We do hope that in future, you won't have to go through this issue again as we will take the chance to improve.
**UPDATE**
Thank you for the information provided.
I see that the account has been closed by our security teams. This is generally the case when we detect a use on a service hosted on our infrastructures which is contrary to our general conditions.
In this type of case, the services are deleted for good.
This is specified in the general conditions of the service and this action does not allow you to benefit from a refund on the services ordered.
Have a nice day,
ViniL
Zero support
Have been a customer for many years, but now completely unable to get any kind of assistance and will be leaving at the end of contract. Despite paying for a full cPanel bare metal licsense, cPanel won't provide support - saying that OVH provide that support. OVH won't provide support. You get trapped in a loop of everyone refusing to help. Stay clear.
17. januar 2024
Uopfordret anmeldelse
Besvarelse fra OVHcloud - United Kingdom
Hello Colin,
Thank you for giving us your opinion via TrustPilot and we are sorry for the inconvenience you encountered.
OVHcloud is constantly improving its services and support, in particular to support customers with technical requests but also with billing.
So that I can carry out checks, I invite you to respond to the request for information that I have just sent you.
You can respond by providing me with your OVHcloud account ID (xx12345-ovh).
If necessary this page could help you find the OVHcloud ID:
https://help.ovhcloud.com/csm/en-gb-faq-account-management?id=kb_article_view&sysparm_article=KB0054507#where-can-i-find-my-ovhcloud-username
EDIT : Thank you for the OVHcloud account information.
I confirm the information transmitted by my colleague via the ticket 9128174 accessible at this address:
https://www.ovh.com/manager/#/dedicated/support/tickets/9128174
Your request is outside the scope of our support because it concerns the system/application configuration of the service.
The scope of intervention of OVHcloud support will be limited to the connectivity of the service on the network as well as the Hardware part.
We also maintain and improve infrastructure.
The OVHcloud community could help you if you open a topic on our Community website:
https://community.ovh.com/en/c/cloud/dedicated-servers
You can also find cPanel support and documentation here:
https://docs.cpanel.net/
Regards,
Maxime.R
Je regrette mon achat
Je regrette mon achat
J'ai acheté mon nom de domaine sur OVH , impossible de le ocnnecter a ma boutique, j'ai demandé le service client a plusieures reprises ils me renvoient vers un lien, j'ai essayé leur procédure 10 fois ca ne fonctionne pas a ce jour je ne peux toujours pas connecter mon nom de domaine. Le service client te répond sous 4 jours. Je conseille d'aller acheter vos noms de domaine sur Godaddy parce que eux au moins ils ont un service client telephonique.
2. januar 2024
Uopfordret anmeldelse
Besvarelse fra OVHcloud - United Kingdom
Bonjour Wihem,
Merci d'avoir pris le temps de déposer un avis sur Trustpilot.
Chez OVHcloud, nous nous efforçons de proposer un support et des services de qualité.
Nos équipes sont disponibles via de nombreux canaux (appel, ticket, livechat et réseaux sociaux).
Afin de vérifier la situation rencontrée sur vos services et effectuer si besoin les remontées nécessaires, je viens de vous envoyer une demande d'information.
Pourriez-vous répondre à cette demande et me transmettre votre identifiant client OVHcloud (sous la forme xxyyyyyy-ovh, x = des lettres, y = des chiffres) ?
Mise à jour 08/01 :
Merci pour les informations, je viens de vérifier et je constate que des réponses détaillées ont été envoyées entretemps sur le ticket CS9001755.
Je vous invite donc à suivre ces indications.
J'ai transmis votre feedback à nos équipes via ce ticket.
Cordialement,
Luigi.B
The Most Big Scam Of Tech World
They are just gona charge you. Not give you services . I buy vps and then I cancel the services not replying in the ticket . Support is very poor and not worth to buy service from them. I ma going to court to put legal case on them . They are Big Scam
4. december 2023
Uopfordret anmeldelse
Besvarelse fra OVHcloud - United Kingdom
Hello Shafqatullah,
Thank you for taking the time to write this review. I'm very sorry about this feedback.
Please be assured that the billing department responds as quickly as possible to all orders sent to them.
If they are unable to finalise an order, it is automatically refunded.
So that we can see what actually happened, I invite you to send us your customer ID by return of the email I just sent you via TrustPilot.
Our teams will then be able to check that the automatic refund has been initiated.
Best regards,
Alexandre L
Update 11/12 :
Thank you for the informations provided by email.
Your ticket CS8889928 is still open, so don't hesitate to follow up your last e-mail if you have any new information to pass on to my colleagues of the billing department.
Regards,
Alexandre.L
Worst quality VPS I have ever bought!
Worst quality VPS I have ever bought!
Every 24 hours the vps goes offline for no reason!
I asked for help to fix the problem or replace the vps or refund my money but none of them accepted!
Advice to anyone who sees this review of mine never buy anything from ovh and don't lost your money
👎👎👎👎👎👎👎👎👎👎👎
27. oktober 2023
Besvarelse fra OVHcloud - United Kingdom
Hello Hawraz,
Thank you for giving us your opinion via TrustPilot and we are sorry for the inconvenience you encountered.
OVHcloud is constantly improving its services and support, in particular to support customers with technical requests.
Have you thought about restarting the VPS in rescue mode?
I'm asking this because this can allow you to check if it reconnects and to consult your system logs.
If necessary here is the documentation that will help you activate rescue mode:
https://help.ovhcloud.com/csm/en-gb-vps-rescue?id=kb_article_view&sysparm_article=KB0047651
So that I can check what happened I invite you to respond to the request for information that I have just sent you.
You can respond by providing me with your OVHcloud account identifier (xx12345-ovh).
Regards,
Maxime.R
Very good dedicated servers for low…
Very good dedicated servers for low prices. It's amazing that IP-KVM is free for every server, useful control dashboard, but very slow client support
28. september 2023
Uopfordret anmeldelse
Besvarelse fra OVHcloud - United Kingdom
Hello there Mohammed!
We are really happy to receive your feedback, and this only motivate us even more to improve our products and services, and continue to be leaders and Cloud reference in Europe, being open, being sustainable and reliable and trusted cloud.
We will keep working to reach the 5* next time improving our customer support channels.
Our best regards,
ViniL
Sent me an email saying my services…
Sent me an email saying my services wouldn't renew, then received threatening emails two weeks later saying if I didn't pay they refer me to a recovery service! Support is useless, emails are misleading and clearly an issue with translation to English. I'm going to have to personally contact Michel Paulin and the other senior leadership team unless you cancel my services as stated.
14. september 2023
Uopfordret anmeldelse
Besvarelse fra OVHcloud - United Kingdom
Hello Andy,
We really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, because this is not the type of service we expect to provide.We do hope that in future, you won't have to go through this issue again as we will take the chance to improve.
**UPDATE**
Thank you for the information Andy, and once again we are really sorry for this situation. Since there is delicate information which I am not able to share here, I have asked to my team review in detail and in deep your case, also increasing the priority of your ticket.
As soon as possible our team will contact you by ticket with more information about the case.
For instance, we take very seriously your feedback and we are moving forward your comment to improve our support.
Have a nice day,
ViniL
Very satsified after a number of years
Been with OVH for a few years now. Only a couple times I needed support from the company and they are always extremely quick and helpful. Servers are always reliable and secure.
1. september 2023
Uopfordret anmeldelse
Besvarelse fra OVHcloud - United Kingdom
Hello Alexandrou,
Thank you for taking the time to share this very positive feedback with our support.
We work every day to ensure that our customers receive quality services and support.
The OVHcloud support team is available across all of our channels (by phone or ticket, livechat or social media).
Have a nice day.
Homefa S.
Besvarelse fra OVHcloud - United Kingdom
Hello there Phillippe! Thank you so much for your time in reviewing us.
We are truly triggered with your feedback. OVHcloud Support Team thank you for your feedback and we are constantly improving our support tools.
Our best regards.
ViniL
Payment error on signup. 2 days to respond. Then permanent blacklist.
Testing cloud compute providers. OVH took 2 days to respond to support request regarding payment error. They said they couldn't validate my organization and I would be permanately blacklisted... For their payment error. Definitely crossed them off the list as I switch to a new cloud provider.
UPDATE: I contacted OVH per review reply, but the support team couldn't even forward to the correct person, and again, admonished me for their payment error, instead of working with me to get the information they needed.
3. juli 2023
Uopfordret anmeldelse
Besvarelse fra OVHcloud - United Kingdom
Hello John,
I really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, a valuable user and customer, because this is not the type of service we expect to provide. I do hope that in future, you won't have to go through this issue again as we will take the chance to improve.
**UPDATE**
We have reported the case to our team.
As we said before, I do hope that in future, you won't have to go through this issue again as we will take the chance to improve.
Have a nice day,
ViniL
Major issues, refusing refund and blaming their problems on me
Purchased hosting that came with a free URL. Have had nothing but issues since. Dashboard keeps switching to french, one click installers mostly don't work, can't enable Let's Encrypt. Reaching out to CS they have told me the issues are my browser is set to french (it's not), and that I should pay to upgrade if I want the 1 click installers to work (They're included).
I've asked to close my account and have a pro rata refund and they are just dragging their heels with over a week between responses and refusing every step of the way.
26. april 2023
Uopfordret anmeldelse
Besvarelse fra OVHcloud - United Kingdom
Hello,
Thank you for taking the time to write this review and I'm sorry for the feedback.
Rest assured that our support teams will follow up all requests as quickly as possible.
So that we can see what actually happened and, if necessary, follow up with the department concerned, please specify your customer ID by returning the email I've just sent you via TrustPilot.
Regards,
Alexandre.L
IP ADDRESS
IP ADDRESS
Hello, Since 2013 being an OVH customer the company was in-fact highly recommended company. They have grown into a large company. When we brought the IP addresses a long time ago they were one-time fees that only got charged when you went over 256 IP addresses. They brought in the chargeable IP addresses for each IP address that is now all chargeable. Feb 2020, they brought these chargeable services in then they stop them again as they had too many complaints about this chargeable service. So in 2023, they brought this in again so if you think about it as a loyal customer I've paid over 3 times the amount I should pay. I couldn't believe this when I had my invoice for £70 est, for IP addresses where is the loyalty for long terms customers who have made OVHCLOUD what is today?
NIC : CD121931-OVH
29. marts 2023
Uopfordret anmeldelse
Besvarelse fra OVHcloud - United Kingdom
Hello ScoobyMedia,
I really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, a valuable user and customer, because this is not the type of service we expect to provide.
I do hope that in future, you won't have to go through this issue again as we will take the chance to improve.
Taking this opportunity, I would like to thank you for taking time in share your experience with OVHcloud. Additionally, we have sent communications regarding the repricing and the new IP service to all concerned customers. Feel free to visit the article of our blog below for more information:https://ovh.to/fRZNvFy
Have a nice day,
ViniL
AVOID OVH ARE A PLAGUE TO THE HOSTING…
AVOID OVH ARE A PLAGUE TO THE HOSTING INDUSTRY
do not trust them with any of your data, they simply do not care, they also continue to charge after you cancel service, when ive called them they state nothing they can do , called over a month ago to cancel as there panel had issues and couldnt cancel so i spoke to billing who arrange this there side, ive got a Call Recording or proof, but still they took money after ive got a phone call and was informed service was cancelled, have now raised a Un-authroised chargeback with my bank as this was not consented
31. marts 2023
Uopfordret anmeldelse
Besvarelse fra OVHcloud - United Kingdom
Hello Jason,
Following your request to our complaints department, we note on your customer account that the invoice you mention is the monthly renewal invoice which took place on April 1st, as no request to cancel these services was made before this date.
Unfortunately, in this case, we will not be able to legitimize and grant your request for cancellation and refund of these renewals.
You mention that you had a contact with our services two or three weeks ago regarding these services, but all exchanges with our customers are recorded, and we cannot find any contact with our customer service regarding this customer account.
I really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, a valuable user and customer, because this is not the type of service we expect to provide.
I do hope that in future, you won't have to go through this issue again as we will take the chance to improve.
Have a nice day,
ViniL
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.