Wow even their sales team suck! Trying to get some information about options advertised on their website as On Request. Firstly over a few weeks I've made many requests for a call back. No one calls.... Se mere
Virksomheden har svaret
Lokation
Skift lokationNew London House, New London House, EC3R 7LP London, England, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Live chat fixed my issue very swiftly. I should have tried to contact them earlier instead of trying to fix something myself that was not possible on my end.
I had a very positive experience with OVHcloud support. Joanna was kind, professional, and easy to communicate with throughout the whole process. She explained everything clearly and handled my re... Se mere
I've used AWS, GCP, OCI and other VPS solutions. The price OVH offered for Bare-Metal Server is unbeatable. Server was up and running within 15 minutes. I loved that they also provide rDNS for the IP... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om OVHcloud - United Kingdom
Skrevet af virksomheden
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Kontaktoplysninger
New London House, New London House, EC3R 7LP, London, England, Storbritannien
3,3
Middel
151 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
One of the Best hosting companies that are also the cheapest.
I had a great experience with OVHcloud so far. At first i was abit sceptical about the low prices, but i purchased a VPS model 1 to start a Minecraft server, and it's more than I need/asked for. As well, after looking at other services i might require in the future, they also were super cheap (compared to other providers).
I liked this company so much that i have recommended this company to my family, simply because they have everything i could ever ask for, and for being a fraction of the price rather then with others. If i have any new service that I'll require in the future, I'll be sure to use this one company
28. december 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - United Kingdom
Hello Tymon,
We're happy to hear that you had a great experience! It's wonderful to know our VPS met your Minecraft server needs and that you find our prices competitive. We appreciate you recommending us to your family and will continue to offer a wide range of services at affordable prices. Thanks for your feedback!
The entire OVHcloud support team is ready to assist you through any of our channels, including phone, tickets, live chat, or social networks.
Best Regards,
Homéfa S.
Outstanding customer service – went above and beyond to resolve my issue
I have been an OVHcloud customer for many years, running multiple servers for my business, and while the infrastructure has always been reliable, it was the exceptional support I received on ticket CS15082644 that truly stood out and earned my highest praise.
I made an honest oversight when upgrading to a new, higher-spec server: I hadn’t realised my existing server (ns3205098) was still under a commitment until July 2026. Suddenly facing the prospect of paying for two servers simultaneously created a serious financial strain, and I genuinely worried I might have to cancel the new setup and lose all the migration work I had already completed.
I submitted a detailed cancellation request explaining the situation, my long history with OVHcloud, and the financial difficulty. Tomás F. responded promptly, clearly explained the process, and quickly escalated the request to the Claims department after confirming my instructions. Within hours, Leticia D. from Claims reviewed and approved the early removal of the commitment – six months ahead of schedule – allowing me to continue the remaining server on a flexible monthly basis.
This resolution made a huge difference to me financially and saved me from a very difficult situation. Both Tomás and Leticia were professional, understanding, and efficient throughout. They turned what could have been a frustrating experience into one that reinforced my trust in OVHcloud.
Thank you to the entire support team for showing genuine flexibility and customer focus. I highly recommend OVHcloud not just for the hosting, but for the outstanding people behind the service.
Ticket reference: CS15082644
Date of experience: January 2026
27. januar 2026
Uopfordret anmeldelse
Besvarelse fra OVHcloud - United Kingdom
Hello Mike,
Thank you for taking the time to submit your feedback on Trustpilot.
We are delighted to see that our support team has been able to support you in an effective and understanding manner in this situation.
At OVHcloud, we take great pride in providing quality support, and it’s gratifying to see that Tomás and Leticia have been able to bring you a solution tailored to your needs.
Your loyalty and trust in our services encourage us to continue to improve our offering and support.
We are also pleased to know that our infrastructure has always met your expectations.
Your satisfaction is our priority, and we are committed to maintaining this level of service.
Please let us know if you have any suggestions or feedback you would like to provide.
For any additional request, our technicians are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team thanks you for your trust, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Reliable cheap hosting
Really happy with the price, availability and Customer Service. Would recommend. I just wish they had Irish VPS too!
22. januar 2026
Uopfordret anmeldelse
Besvarelse fra OVHcloud - United Kingdom
Hello Pierre,
Thank you for taking the time to submit your feedback on Trustpilot.
We are delighted to read your positive feedback about our services and support.
Your satisfaction is our priority, and we are pleased to see that you appreciate the reliability, price and availability of our hosting solutions.
Thank you very much for your recommendation.
If you have suggested a VPS based in Ireland, we will take note of your request and send it to our teams for study. Your feedback is valuable in helping us improve our offering.
For any additional request, our technicians are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team thanks you for your trust, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Très grande disponibilité de la personne
15. januar 2026
Uopfordret anmeldelse
Besvarelse fra OVHcloud - United Kingdom
Bonjour Hélène,
Merci d'avoir pris le temps de partager ce retour positif à propos de votre expérience avec notre support.
Nous faisons le maximum afin de proposer des services performants ainsi qu'un support de qualité à votre entière disposition.
Toute l'équipe support OVHcloud reste disponible si besoin sur l'ensemble de nos canaux, que ce soit par téléphone ou par ticket, via le livechat ou les réseaux sociaux.
Cordialement,
Maxime.R
Service client inexistant quelle honte!
Service client inexistant quelle honte!
Ne répond pas, comment faire?
7. januar 2026
Uopfordret anmeldelse
Besvarelse fra OVHcloud - United Kingdom
Bonjour Audrey,
Merci d’avoir pris le temps de partager votre retour.
Nous sommes sincèrement désolés d’apprendre que vous avez rencontré des difficultés pour contacter notre service client.
Votre avis est très important pour nous, et nous souhaitons comprendre précisément la situation afin d’y répondre au mieux.
Je vous ai envoyé une demande d’informations, n’hésitez pas à y répondre en indiquant l’identifiant de votre compte OVHcloud (par exemple, xx12345-ovh). Cela nous permettra d’analyser votre dossier et de vous apporter une solution adaptée.
Soyez assurée que l’amélioration de la qualité et de la réactivité de notre support reste au cœur de nos priorités.
Cordialement,
Dieynaba K.
Buying a domain and having no news…
Buying a domain and having no news after 3 days; what a pleasure
18. december 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - United Kingdom
Hello Louis,
Thank you for taking the time to submit your review on Trustpilot.
We will do our best to deliver your services within a minimum period of time following payment.
In order to analyze the situation, I have just sent you a request for information.
I invite you to provide me with your OVHcloud customer ID in the form abXXX-ovh.
Best regards,
Virginie D.
[EDIT] 01/15/2026,
Hello Louis,
Evidence of your experience seems to have been sent to Trustpilot's Content Intergity team but these remain anonymous.
As part of your post-experience follow-up and in the interest of continuous improvement, we are in the process of inability to intervene.
The team is at your disposal if you wish to send us these elements or a ticket number.
Best regards,
Virginie D.
Legit the best hosting service ever.
Legit the best hosting service ever.
I develop in a semi-large minecraft server (500 players) and I suggested the owners getting the Rise-S dedicated server for the host. After purchasing it and testing some things out, I am very amazed with it. You can't see chunks loading (even with a ton of players) The ping latency is low, and it even beats a 180$ (versus 60$) Minecraft hosting.
11. december 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - United Kingdom
Hello Oliver,
Thank you so much for your amazing review! We're thrilled to hear that our Rise-S dedicated server is performing exceptionally well for your Minecraft server.
We're proud to offer high-performance hosting solutions that can handle large numbers of players without any issues. Our team works hard to ensure that our servers are optimized for the best possible performance, and it's great to see that we're achieving that goal.
We strive to provide the best possible value for our customers, and it's great to see that we're achieving that goal.
If you have any other questions or need any further assistance, please don't hesitate to reach out to us. We're always here to help.
Thanks again for your review, and we're glad to have you as a customer!
Best regards,
Homéfa S.
Délais et compétences de ma…parfait
Délais et compétences de ma correspondante vraiment au top. Tout est remis en place et tout fonctionne parfaitement.
Cordialement marcel Clermont
4. december 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - United Kingdom
Bonjour Marcel,
Merci d'avoir pris le temps de partager ce retour positif à propos de votre expérience avec ma collègue.
Nous faisons le maximum afin de proposer des services performants ainsi qu'un support de qualité à votre entière disposition.
Toute l'équipe support OVHcloud reste disponible si besoin sur l'ensemble de nos canaux, que ce soit par téléphone ou par ticket, via le livechat ou les réseaux sociaux.
Cordialement,
Maxime.R
Le cauchemar de OVH
OVH, c’est devenu pour moi un véritable cauchemar.
L’inscription est d’une facilité déconcertante : on te promet des offres, des réductions, une expérience simplifiée… Mais dès que tu paies, le piège se referme. Tout devient payant, chaque assistance est facturée, parfois même à ton insu.
Surtout, ne jamais enregistrer ses coordonnées bancaires, et ne jamais considérer son adresse mail comme acquise, l’année suivante, tu risques de payer le triple, voire de perdre ton service.
C’est une honte pour un groupe aussi important, aussi riche et aussi structuré de traiter ses utilisateurs de cette manière. Personnellement, j’y ai laissé beaucoup de plumes. Aujourd’hui, je préfère largement passer chez Gmail plutôt que de continuer à me faire racketter.
Le pire, c’est ce sentiment d’impuissance, aucun interlocuteur, des réponses par mail qui mettent un mois à arriver quand elles arrivent et qui, en plus, sont facturées.
Alors si tu lis ce message avant de t’abonner, considère que tu viens de prendre la meilleure décision : celle de te renseigner avant de te faire piéger.
3. december 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - United Kingdom
Bonjour Chouquet,
Nous sommes navrés de lire un tel retour d'expérience concernant nos services.
Chez OVHcloud, la transparence fait partie de notre ADN. Chaque jour nous mettons tout en œuvre pour vous offrir des services et un support de qualité.
Soucieux de comprendre ce qu'il s'est passé, nous venons de vous adresser une demande d'informations. Vous pouvez y répondre avec les informations de votre compte.
EDIT 18/12/2025 13:42
Je vous remercie pour les informations d'identification qui m'ont permis d'analyser la situation.
Tout d'abord, je tiens à réitérer nos excuses pour le délai de traitement de votre ticket. Ce dernier, ayant été créé auprès de l'équipe Facturation au lieu du service technique, a nécessité un peu plus de temps de traitement.
Une fois le ticket pris en charge, nos techniciens ont expliqué qu'il fallait renouveler votre hébergement expiré pour continuer à profiter des services associés.
Nous regrettons que vous n'ayez pas eu le temps d'explorer les pistes proposées par notre service technique.
L'ensemble de l'équipe reste disponible en cas de besoin.
Cordialement,
Homéfa S.
Domain not delivered, no refund given
I purchased a domain through OVH, but it was almost instantly suspended without explanation. I have not been refunded.
3. november 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - United Kingdom
Hello Boyan,
We regret that your domain was suspended without explanation.
I'd like to request some more information from you to help me investigate this issue. Can you please provide me with your order number, and any relevant details about the suspension? This will help me to identify the root cause of the problem and provide a solution.
The entire OVHcloud support team is ready to assist you through any of our channels, including phone, tickets, live chat, or social networks.
Best Regards,
Homéfa S.
حالة الدعم لديهم على فيسبوك
الدعم الفني عبر صفحتهم الرسمية على فيسبوك ممتاز
في انتظار تجربة الخدمة المطلوبة !!
21. november 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - United Kingdom
Hello,
Thank you for taking the time to submit your feedback on Trustpilot.
We are delighted that our Facebook support team was able to meet your expectations and provide you with a positive experience.
We strive to maintain a high-quality level of service across all our support channels, including social media.
We will share your feedback with our team to continue to improve our online presence and offer you an even smoother user experience.
For any additional request, our technicians are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team thanks you for your trust, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Je déconseille
Honnêtement, si tout va bien RAS.
Mais si vous rencontrez un problème dû à leur IP blacklisté là c'est autre chose..
Depuis juillet mon mail est signalé comme Spam à cause d'eux.
De nombreux tickets on été ouvert sans réelle réponse apporté, mon activité est impacté et cela leur est égal. Je relance une fois par semaine, je reçois une réponse automatique me disant que le délai de traitement est de quelques jours, et cela depuis le mois de juillet..
Je déconseille.
31. oktober 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - United Kingdom
Bonjour Rey,
Merci de nous avoir donné votre avis via TrustPilot. Nous sommes navrés pour les désagréments rencontrés.
OVHcloud améliore constamment ses services et son support, notamment pour réduire le temps de traitement des demandes.
Afin d'analyser les différentes difficultés rencontrées, je vous invite à répondre à la demande d'informations que je viens de vous envoyer. Vous pouvez y répondre en me communiquant l'identifiant de votre compte OVHcloud (xx12345-ovh).
Si vous avez une demande en attente de prise en charge, je pourrai alors relancer le service concerné.
Je vous remercie pour votre compréhension et dans l'attente de votre retour, je vous souhaite une bonne journée.
Cordialement,
Votre conseiller OVHcloud.
^LaïM
Problème résolu en moins de 6 heures
Problème résolu en moins de 6 heures. Très content d'avoir pu récuperer accès a mon compte aussi rapidement après une erreur de ma part.
20. oktober 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - United Kingdom
Bonjour Tim,
Je suis ravie de voir que vous avez eu une expérience positive avec notre équipe ! Nous sommes fiers de vous avoir aidé à résoudre votre problème en un délai record de moins de 6 heures.
Nous savons à quel point il est important pour vous de pouvoir accéder à votre compte rapidement, et nous sommes heureux de vous avoir permis de le faire.
Notre équipe travaille dur pour résoudre les problèmes de manière efficace et rapide, et il semble que nous ayons atteint cet objectif dans votre cas.
Si vous avez d'autres questions ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à revenir vers nous. Nous sommes toujours là pour vous aider et vous soutenir dans vos démarches.
Merci encore pour votre avis !
Cordialement,
Dieynaba K.
Besvarelse fra OVHcloud - United Kingdom
Hello David,
Thank you for taking the time to submit your feedback on Trustpilot and we are pleased to read this feedback.
OVHcloud is constantly improving its services and support, especially to reduce the processing time of requests, and we strive to cover the majority of common requests via our website and guides.
We are also continuously improving our billing system to deliver a great user experience.
For any additional request, our support teams are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Very Good Support
9. oktober 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - United Kingdom
Hello Adelere,
Thank you very much for your feedback!
We are delighted to hear that our support has brought you satisfaction.
We strive to provide an optimal user experience and are pleased to know that we have succeeded in achieving this goal for you.
We continue to work hard to improve our services as well as our support and your feedback helps us move forward.
The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
I have been using OVHcloud for many…
I have been using OVHcloud for many years now, never had any issues. Recently, I was in a difficult situation, having committed to a virtual server which was impossible to update to the latest version, as it was very old. The team was amazing, I was able to cancel the service, and subscribed to one of their latest VPS, which is very good. The process was very smooth, and the team was very responsive. We all have different experiences, and we should mainly ask ourselves how we approach the team of a company, as they are humans like us and doing their best as per company policies.
7. oktober 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - United Kingdom
Hello Peter,
We thank you for your feedback and for your loyalty to OVHcloud over these many years. We are delighted to learn that you were able to solve your problem with the help of our team and that you were able to migrate to a new VPS that meets your needs.
We make every effort to offer tailored solutions and quality assistance.
We particularly appreciate your understanding and empathy towards our team. We are aware that each situation is unique and that communication is essential to solve problems effectively.
We are here to support you and offer you a quality customer experience.
Thank you again for your trust and positive feedback.
Best regards,
Homéfa S.
Always easy to deal with even for a…
Always easy to deal with even for a novice such as myself (CS12038261)
3. oktober 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - United Kingdom
Bonjour Darren,
We greatly appreciate your 5-star review ⭐⭐⭐⭐⭐
Your feedback inspires us to continue delivering excellent service every day.
Don't hesitate to reach us back if needed
Warm regards,
Homéfa S.
Siempre son de gran ayuda y llevo años…
Siempre son de gran ayuda y llevo años con ellos.. un placer siempre tener sus servidores y soporte
29. september 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - United Kingdom
Hello,
I'd like to continue our exchange in English. Thank you for your understanding.
Thank you for taking the time to share such a positive review.
We always strive to provide reliable services and quality support that you can count on.
The entire OVHcloud support team is always available if you need assistance, whether by phone, ticket, live chat, or social media.
Best regards,
Dieynaba K.
Thank you Raul and Andrea!
Ticket No: CS11752736
Raul and Andrea were extremely helpful and clear when helping, they went above and beyond to help me solve my issue and offer me something that I didn't even know was available! Very grateful for their help.
23. september 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - United Kingdom
Bonjour Josh,
Nous vous remercions pour votre avis et d’avoir partagé votre expérience sur Trustpilot.
Nous sommes ravis de constater que Raul et Andrea ont pu vous accompagner efficacement et de manière claire, allant au-delà de vos attentes pour résoudre votre problème et vous proposer une solution dont vous n’aviez même pas connaissance.
Votre satisfaction est notre priorité, et vos retours nous encouragent à maintenir un service réactif et de qualité.
Notre équipe reste à votre disposition pour toute question ou besoin supplémentaire, que ce soit par ticket, téléphone, livechat ou via nos réseaux sociaux.
Merci encore d’avoir choisi OVHcloud et pour votre confiance.
Cordialement,
Dieynaba K.
Got leniency on late cancelation of renewal!
They offer a good service and the support is quite responsive. The website is easy to navigate and I was able to understand what I was buying, which is not always the case with VPS providers!
I also had a wonderful interaction with their support staff, I forgot to cancel my commitment and was one day late, and after a quick chat with their support agent, a ticket was created and they looked the other way and canceled my commitment.
This builds trust and I will definitivly be using OVH again for my hosting needs in the future!
The ticket number was CS11500350
2. september 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - United Kingdom
Hello Teodor,
Thank you for your positive feedback on Trustpilot.
We are delighted to hear that you have appreciated the responsiveness of our support team and the ease of navigation on our site.
We are also pleased to know that our support staff have been able to help you resolve your late cancelation renewal issue in an effective and professional manner.
We understand that mistakes can happen and we always strive to find solutions for our customers.
We look forward to helping you with your future projects and will share your feedback with our technicians to continue to improve.
The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.