Wow even their sales team suck! Trying to get some information about options advertised on their website as On Request. Firstly over a few weeks I've made many requests for a call back. No one calls.... Se mere
Virksomheden har svaret
Lokation
Skift lokationNew London House, New London House, EC3R 7LP London, England, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I had a very positive experience with OVHcloud support. Joanna was kind, professional, and easy to communicate with throughout the whole process. She explained everything clearly and handled my re... Se mere
I had some mold inspector came out,joiner came to seal outside door,bricky put aor brick in,electrician put condensation fan with sensor in bathroom,13/04/2036 all befor 11.am.Fantadtic lads very hrlp... Se mere
I've used AWS, GCP, OCI and other VPS solutions. The price OVH offered for Bare-Metal Server is unbeatable. Server was up and running within 15 minutes. I loved that they also provide rDNS for the IP... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om OVHcloud - United Kingdom
Skrevet af virksomheden
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Kontaktoplysninger
New London House, New London House, EC3R 7LP, London, England, Storbritannien
3,2
Middel
149 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
ce fut long mais grâce aux conseillers…
ce fut long mais grâce aux conseillers j ai pu sortir des meandres
15. april 2026
Uopfordret anmeldelse
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
terrible service
Rest assured that I will be arranging transfer of my domains away from OVH as soon as the 60-day icann-lock has passed and will not be using OVH for any further services in the future. Misleading forms, misleading information from support agents.
14. april 2026
Uopfordret anmeldelse
Besvarelse fra OVHcloud - United Kingdom
Hello Laurence,
Thank you for taking the time to submit your opinion on Trustpilot and I sincerely regret this feedback.
OVHcloud is constantly improving its services and support, especially to provide you with complete answers and reduce request processing time.
We also strive to cover some of the most common requests via our website and guides.
In order to analyze the exchange with our support and the difficulties encountered, I have just sent you a request for information. In response, please provide me with your OVHcloud NIC handle in the form of abXXX-ovh.
I thank you for your understanding, and I will remain at your disposal.
I look forward to your return and wish you a good day.
Best wishes,
Your OVHcloud advisor.
^LaiM
I had some mold inspector came…
I had some mold inspector came out,joiner came to seal outside door,bricky put aor brick in,electrician put condensation fan with sensor in bathroom,13/04/2036 all befor 11.am.Fantadtic lads very hrlpful.20 out of 10.Thank You,Harry Moreland.
13. april 2026
Uopfordret anmeldelse
VPS shut down without notice, no notification, and more expensive than competitors
VPS shut down without notice, no notification, and more expensive than competitors
I run a legitimate URL shortener. Like any service of this kind, the occasional dubious link may slip through despite our automated filters and manual moderation. A common issue that takes minutes to fix when you're actually notified.
OVH used to at least send an email when they flagged something. The server would go into rescue mode at 3 AM, stay down for 6 hours even though the link had been removed within the hour. But at least you knew why.
Now? Nothing. Zero communication. The VPS is simply shut down from the hypervisor with no explanation. I had to dig through the system logs myself to find out OVH was the one killing my server. Support told me there was nothing they could do.
The worst part: even without receiving any notification, we still identified and removed every problematic link on our end. There are zero fraudulent links on the service. And yet, OVH keeps shutting down the VPS. Nothing justifies these shutdowns anymore, but they keep happening.
All my services go down at once for no valid reason. For this level of service, it's more expensive than competitors who actually notify you before taking action and offer real dialogue. I'm migrating. You should too.
8. april 2026
Uopfordret anmeldelse
Besvarelse fra OVHcloud - United Kingdom
Hello Corentin,
Thank you for giving us your feedback via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the ID of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
EDIT : Thank you for the information.
I was able to perform checks, and the VPS in question has been blocked several times due to multiple abuse tickets related to phishing/spam.
For each open abuse ticket, an email was sent to you, and we only block the service when there is no response.
If you reply to the email from our abuse team confirming that you have removed the link and that it is no longer active, the service will not be blocked.
Regards,
Maxime.R
A waste of time
They cancelled my domain registration order immediately after pre-authorising payment on my credit card. No good reason given but seemed to blame me in their automated email. Raising a support ticket was complex, they took two days to respond. The response was unhelpful and unapologetic.
1. april 2026
Uopfordret anmeldelse
Besvarelse fra OVHcloud - United Kingdom
Hello Robert,
Thank you for taking the time to submit your opinion on Trustpilot and I sincerely regret this feedback.
We are continually improving our billing system to deliver a great user experience.
In general, we cancel orders when the data related to your order or your account does not offer all the necessary guarantees in terms of security of the transaction.
To process your order and pay for it, OVHcloud asks you to update your account information with accurate and complete information, then renew your purchase.
If the information is correct, the orders are issued.
Otherwise, a "cancelation" or an "identity verification" may be set up by our security service and you will be asked to provide documents (ID, proof of address less than three months old, etc.).
In order to analyze the difficulties encountered as well as the exchange of information with our support, I have just sent you a request for information. In response, please provide me with your OVHcloud NIC handle in the form of abXXX-ovh.
If you have a pending request, I can restart the service concerned.
I thank you for your understanding, and I will remain at your disposal.
I look forward to your return and wish you a good day.
Best wishes,
Your OVHcloud advisor.
^LaiM
david et Guillaume m'ont aidé à mettre…
david et Guillaume m'ont aidé à mettre en place la svi, je les remercie grandement pour avoir pris le temps de m'expliquer en détail et de mettre tout en oeuvre dans cette quête de la satisfaction d'un client
27. marts 2026
Uopfordret anmeldelse
With great customer services support
Due to the project requirement, I had to upgrade my current VPS services . And ovhcloud helped me out with great support. Thanks to Alicja, Francesco and Joanna. It is good to know that there are good helpers on a big company like OVH. I'm so glad you're at working OVH. Thank you.
30. marts 2026
Uopfordret anmeldelse
A month for a refund !!!
Paid 110 pound for a vps they wanted me to wait 2 days for and for me to supply my id before setting up. This is a joke of a company . There are hosting company's put there that are instant setup. I have now requested a refund and i bet i wont get my refund. Ive not even had the server when they asked for my id and 2 days wait. Update they have now told me i need to wait a month for a refund.
28. marts 2026
Uopfordret anmeldelse
Besvarelse fra OVHcloud - United Kingdom
Hello Nick,
Thank you for giving us your feedback via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the ID of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
EDIT : Thank you for the OVHcloud account information.
I have checked your request and ticket CS15407552. I confirm the information provided by my colleague Daniel.
At OVHcloud, a first order may require identity verification for security reasons. This is a legally valid measure.
Regarding the refund, the processing time is 9 to 15 days for payments made by credit card.
Regards,
Maxime.R
I like the services offered and very…
I like the services offered and very stable VPS. After, requesting to Cancel my commitment as I no longer needed that they supported me and cancelled the commitment with no issues without letting me pay the full commitment.
[CS15267265]
12. marts 2026
Uopfordret anmeldelse
Complicated UI
Complicated UI, NO support to startup with billing issues. Livechat takes forever. Most complciated route ever to delete my account. Do NOT USE
11. marts 2026
Uopfordret anmeldelse
Besvarelse fra OVHcloud - United Kingdom
Hello Lewis,
Thank you for taking the time to submit your opinion on Trustpilot and I sincerely regret this feedback.
At OVHcloud, we are working to refine our billing system and customer interface to deliver an optimal user experience.
Depending on your subsidiary, we will also submit a form to complete in order to submit a request to close the account.
Of course, the account can only be closed when it no longer has any services or bills pending payment.
In order to analyze the exchange with our support and the difficulties encountered, I have just sent you a request for information. In response, please provide me with your OVHcloud NIC handle in the form of abXXX-ovh.
I thank you for your understanding, and I will remain at your disposal.
I look forward to your return and wish you a good day.
Best wishes,
Your OVHcloud advisor.
^LaiM
The given information was helpful
The given information was helpful. It was a bit difficult to get a Chat due to many people that tried that at the same time
2. marts 2026
Uopfordret anmeldelse
I would like to thank the OVHcloud…
I would like to thank the OVHcloud support and claims team for their assistance with my request. The team handled the case professionally and kept me informed throughout the process. They clearly explained the situation regarding the contract renewal and guided me on the available options.
I appreciate their effort in reviewing my case and offering a solution. The communication was polite and helpful, and I am grateful for their support.
Overall, I am satisfied with the service provided and the way my request was handled. CS15062390
19. februar 2026
Uopfordret anmeldelse
Besvarelse fra OVHcloud - United Kingdom
Hello,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
STAY AWAY!!!
Absolutely awful!! Customer service is surreal to say the least, they just don't care, not offer any solutions to very simple issues, close the chat on you, close tickets on you like they resolved everything when they just don't. Glad this happened at the very start, account creation step, so I can forget about them and just turn to an actual serious company. STAY AWAY FOR YOUR OWN SANITY!
22. februar 2026
Uopfordret anmeldelse
Besvarelse fra OVHcloud - United Kingdom
Hello Klaus,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you described.
At OVHcloud, we strive to provide a high level of service and support to all our customers.
Your feedback has been noted and will be analysed by our support team for a thorough review.
Thank you for your honesty and for helping us grow. We hope to one day earn your trust and provide the service you expect.
Best regards,
Homéfa S.
They Helped me A lot
20. februar 2026
Uopfordret anmeldelse
Besvarelse fra OVHcloud - United Kingdom
Hello Mustafa,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Frustrating
Frustrating trying to get pre-sales support, had to set up an account to ask a question - website is not informative, links go round in circles, no email to speak of, the chat took ages to connect only to be met with vague information (CS15218818) - even the email link to trustpilot didn't work. I tried to delete my account only to be sent an email stating 'Unfortunately, despite our efforts, we are unable to delete your account at this time' - OVHcloud are not a serious company.
18. februar 2026
Uopfordret anmeldelse
Besvarelse fra OVHcloud - United Kingdom
Hello,
Thank you for taking the time to submit your opinion on Trustpilot and I sincerely regret this feedback.
OVHcloud is constantly improving its services and support, particularly to reduce the time it takes to process requests.
We also strive to cover the majority of common requests via our website and guides: https://help.ovhcloud.com/csm/worldeuro-documentation?id=kb_home
If you have any difficulties with these, our support teams are of course available by phone or ticket, via Livechat or social networks.
In order to analyze the exchange with our support, I have just sent you a request for information. In response, please provide me with your OVHcloud NIC handle in the form of abXXX-ovh.
If you have a pending request, I can restart the service concerned.
I thank you for your understanding, and I will remain at your disposal.
Best wishes,
Your OVHcloud advisor.
^LaiM
Positive Experience (CS15192275)
I have been with OVH for years now, they are always helpful when you create a ticket and explain your situation, granted the process is slow.
18. februar 2026
Uopfordret anmeldelse
Besvarelse fra OVHcloud - United Kingdom
Hello,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Case No CS15205969
Our experience with OVH has been confusing and frustrating. It appeared that on the OVH portal we could have a free RAM upgrade on our servers. It turns out that the upgrade was actually a downgrade despite the site saying that this would not happen. After the first downgrade we then tried to cancel all future interventions which proved very difficult. There is no way of cancelling the intervention on the portal. So we raised tickets for these, but got no confirmation that these would be actioned before the intervention date. Eventually we used the Chat on the portal to contact an actual person. At this point the experience changed as Victor B was very helpful and managed to cancel the interventions within a few hours and kept us informed along the way.
17. februar 2026
Uopfordret anmeldelse
Besvarelse fra OVHcloud - United Kingdom
Hello Mr Steve,
We appreciate you sharing your experience. We're sorry to hear about the confusion regarding the RAM upgrade and the difficulty you encountered canceling interventions.
We're glad Victor could assist you in resolving the issue. Your feedback is valuable as we work to improve our portal and processes.
The entire OVHcloud support team is ready to assist you through any of our channels, including phone, tickets, live chat, or social networks.
Best Regards,
Homéfa S.
One of the Best hosting companies that are also the cheapest.
I had a great experience with OVHcloud so far. At first i was abit sceptical about the low prices, but i purchased a VPS model 1 to start a Minecraft server, and it's more than I need/asked for. As well, after looking at other services i might require in the future, they also were super cheap (compared to other providers).
I liked this company so much that i have recommended this company to my family, simply because they have everything i could ever ask for, and for being a fraction of the price rather then with others. If i have any new service that I'll require in the future, I'll be sure to use this one company
28. december 2025
Uopfordret anmeldelse
Besvarelse fra OVHcloud - United Kingdom
Hello Tymon,
We're happy to hear that you had a great experience! It's wonderful to know our VPS met your Minecraft server needs and that you find our prices competitive. We appreciate you recommending us to your family and will continue to offer a wide range of services at affordable prices. Thanks for your feedback!
The entire OVHcloud support team is ready to assist you through any of our channels, including phone, tickets, live chat, or social networks.
Best Regards,
Homéfa S.
Outstanding customer service – went above and beyond to resolve my issue
I have been an OVHcloud customer for many years, running multiple servers for my business, and while the infrastructure has always been reliable, it was the exceptional support I received on ticket CS15082644 that truly stood out and earned my highest praise.
I made an honest oversight when upgrading to a new, higher-spec server: I hadn’t realised my existing server (ns3205098) was still under a commitment until July 2026. Suddenly facing the prospect of paying for two servers simultaneously created a serious financial strain, and I genuinely worried I might have to cancel the new setup and lose all the migration work I had already completed.
I submitted a detailed cancellation request explaining the situation, my long history with OVHcloud, and the financial difficulty. Tomás F. responded promptly, clearly explained the process, and quickly escalated the request to the Claims department after confirming my instructions. Within hours, Leticia D. from Claims reviewed and approved the early removal of the commitment – six months ahead of schedule – allowing me to continue the remaining server on a flexible monthly basis.
This resolution made a huge difference to me financially and saved me from a very difficult situation. Both Tomás and Leticia were professional, understanding, and efficient throughout. They turned what could have been a frustrating experience into one that reinforced my trust in OVHcloud.
Thank you to the entire support team for showing genuine flexibility and customer focus. I highly recommend OVHcloud not just for the hosting, but for the outstanding people behind the service.
Ticket reference: CS15082644
Date of experience: January 2026
27. januar 2026
Uopfordret anmeldelse
Besvarelse fra OVHcloud - United Kingdom
Hello Mike,
Thank you for taking the time to submit your feedback on Trustpilot.
We are delighted to see that our support team has been able to support you in an effective and understanding manner in this situation.
At OVHcloud, we take great pride in providing quality support, and it’s gratifying to see that Tomás and Leticia have been able to bring you a solution tailored to your needs.
Your loyalty and trust in our services encourage us to continue to improve our offering and support.
We are also pleased to know that our infrastructure has always met your expectations.
Your satisfaction is our priority, and we are committed to maintaining this level of service.
Please let us know if you have any suggestions or feedback you would like to provide.
For any additional request, our technicians are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team thanks you for your trust, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.