I saw this cardigan on another website but not in my size, I searched the internet for it and came across Out of the City and an even better price which I'm really pleased about. My parcel was very we... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ordered a Joules jacket which arrived promptly but unfortunately didn't fit. The returns process was simple, I was able to arrange for Royal Mail to collect the next day, they supplied the label and a... Se mere
Virksomheden har svaret
HAVING CHOSEN A DELIGHTFUL BLAZER FOR MY AUNT WHO LIVES IN GERMANY. ORDERING AND RECEIVING WAS EXCELLENT SERVICE. SADLY MY AUNT PASSED AWAY ON 8TH APRIL, NOT HAVING SEEN HER BLAZER. AS IT WAS A S... Se mere
Virksomheden har svaret
I purchased the Joules blouse at a very reasonable and competitive rate. Received the item very quickly and all email communication was prompt. I highly recommended Out of the City and will definite... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
A thoughtfully curated collection of British lifestyle clothing and footwear, designed for those who appreciate timeless style, quality craftsmanship, and effortless versatility. This selection brings together the best of British heritage brands known for their enduring materials, refined tailoring, and classic design.
British Heritage, Refined for Everyday Life
Skrevet af virksomheden
- Out of the city. Timeless style. Everyday comfort.
- We are a UK specialist retailer of thoughtfully curated British lifestyle clothing and footwear for men and women. We offer trusted heritage brands at competitive prices, with fast UK delivery and easy returns. Whether for work, weekends, travel, or everyday wear, our collections are designed for effortless versatility, quality craftsmanship, and classic British style.
Customer Guarentee You Can Rely On
Shop With Confidence Every Time
At Out of the city we offer fast UK delivery, easy returns & secure checkout. Every piece is carefully selected for timeless style, quality craftsmanship, and everyday versatility, with friendly support for sizing, orders, and aftercare whenever you need it.
Kontaktoplysninger
Buckshaw Village, PR7 7JN, Chorley, Storbritannien
- 01772 977321
- customerservice@outofthecity.co.uk
- outofthecity.co.uk
Wardrobe Heroes
4,9
Fremragende
552 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Superfast delivery and a great product…
Superfast delivery and a great product thank you
21. marts 2026
Besvarelse fra Out of the City
Thank you for the great review! We're so glad you were happy with your experience with us. We look forward to seeing you again.
Excellent service,price and delvery.
28. marts 2026
Besvarelse fra Out of the City
Thank you for the great review! We're so glad you were happy with your experience with us. We look forward to seeing you again.
Goods as advertised and their online…
Goods as advertised and their online portal is simple and straightforward to use, will be using them again in the future.
26. marts 2026
Besvarelse fra Out of the City
Thank you for the great review! We're so glad you were happy with your experience with us. We look forward to seeing you again.
Great service
Great service, from order to delivery, nicely packed and in perfect condition, i would have no hesitation in re-ordering and recommending
26. marts 2026
Besvarelse fra Out of the City
Thank you for the great review! We're so glad you were happy with your experience with us. We look forward to seeing you again.
Besvarelse fra Out of the City
Thank you for the great review! We're so glad you were happy with your experience with us. We look forward to seeing you again.
Very happy customer 💐
Great service, fast delivery and very happy with my purchase. I bought my Barbour jacket cheaper than I could find it anywhere else - fabulous!! I would definitely recommend purchasing from Out of the City❤️
21. marts 2026
Besvarelse fra Out of the City
Thank you for the great review! We're so glad you were happy with your experience with us. We look forward to seeing you again.
Besvarelse fra Out of the City
Thank you for the great review! We're so glad you were happy with your experience with us. We look forward to seeing you again.
Besvarelse fra Out of the City
Thank you for the great review! We're so glad you were happy with your experience with us. We look forward to seeing you again.
Great dress and quick delivery
9. marts 2026
Besvarelse fra Out of the City
Thank you for the great review! We're so glad you were happy with your experience with us. We look forward to seeing you again.
Available plus speedy delivery
I got exactly what I was looking for and wanted to give as a present, delivered very quickly.
8. marts 2026
Besvarelse fra Out of the City
Thank you for the great review! We're so glad you were happy with your experience with us. We look forward to seeing you again.
Besvarelse fra Out of the City
Thank you for the great review! We're so glad you were happy with your experience with us. We look forward to seeing you again.
Competitive pricing prompt delivery…
Competitive pricing prompt delivery without charges for carriage
13. marts 2026
Besvarelse fra Out of the City
Thank you for the great review! We're so glad you were happy with your experience with us. We look forward to seeing you again.
I bought a very smart Joules fleece…
I bought a very smart Joules fleece jacket from Out of the City. It was good value and delivery time was excellent. A friend loved the jacket and she has bought one from the same site - I sent her the link, and she is equally delighted.
4. januar 2026
Besvarelse fra Out of the City
Thank you for the great review! We're so glad you were happy with your experience with us. We look forward to seeing you again.
Besvarelse fra Out of the City
Thank you for the great review! We're so glad you were happy with your experience with us. We look forward to seeing you again.
Besvarelse fra Out of the City
Thank you for the great review! We're so glad you were happy with your experience with us. We look forward to seeing you again.
Besvarelse fra Out of the City
Thank you for the great review! We're so glad you were happy with your experience with us. We look forward to seeing you again.
Happy with my experience
Very quick delivery and good prices in the sale, I was happy with my purchases so did not need to contact the company or use the returns process. Throughout the purchase the company kept me informed with the progress.
16. januar 2026
Besvarelse fra Out of the City
Thank you for the great review! We're so glad you were happy with your experience with us. We look forward to seeing you again.
Great all round shopping experience
The items were easy to order and arrived efficiently and were well packaged. Thank you!
1. marts 2026
Besvarelse fra Out of the City
Thank you for the great review! We're so glad you were happy with your experience with us. We look forward to seeing you again.
First Purchase, Now Stuck Waiting for a Refund
I’m extremely disappointed with my experience shopping with Out of the City.
This was my first time ordering from them and I purchased a Barbour jacket. When the item arrived, it unfortunately didn’t fit — it was actually too tight.
I tried it on briefly and immediately repackaged it to return.
The jacket I received did not have a tag attached when it arrived. However, after returning it, the company has now refused to issue a refund claiming that the tags were missing and that the item therefore doesn’t meet their return criteria. This is frustrating because I returned the jacket exactly as I received it and it was never worn outside.
I have contacted their support team to explain the situation and have asked them to reconsider their decision. At the moment, I am still waiting for a response regarding my refund.
As this was my first time shopping with this company, I sincerely hope this situation gets resolved soon. Otherwise, it leaves a very poor first impression and raises concerns about their returns process. I will update this review depending on how the company handles the situation.
28. februar 2026
Besvarelse fra Out of the City
Thank you for your review.
We’re sorry to hear that you were disappointed with your experience. We have now reviewed the situation and can confirm that your refund has been processed. We also replied to your email earlier today at 10:28 to confirm this and to apologise for the inconvenience caused.
It appears the jacket was possibly sent out without the label attached, which may have caused the confusion. Our policy regarding labels remaining attached is in place to help ensure that any returned products are unworn and suitable for resale for all customers.
Your refund has now been issued to your original payment method and should appear in your account shortly, depending on your payment provider.
Thank you for bringing this to our attention.
Besvarelse fra Out of the City
Thank you for the great review! We're so glad you were happy with your experience with us. We look forward to seeing you again.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.