Outbacker Insurance Anmeldelser 

I submitted an insurance claim to them and never heard back despite emailing them several times. Not sure if this is legal? Really disappointing as I paid over £300 for the insurance.

ClaimNo 21629928

Went with Outbacker for travel insurance to cover my working holiday and encountered a situation where I needed to amend my policy to include winter sports after already arriving abroad. Tomas and Zyreena were quick to respond and answer my queries to make sure I was covered for my travel activities. Thank you!

I had to call and make a change to my policy and Susie was extremely helpful on the phone. She sorted everything out and took extra time to make sure I was happy.

I have used Outbacker several times and have always been really impressed! I spoke to Tomas this week and he was really helpful and efficient in resolving my query. Great customer service! Thank you. I would definitely recommend Outbacker!

Sooo helpful and made me feel at ease, answered all my questions and was really patient. Got the cover I needed with no stress. Could not thank luke enough.

Muskaan is very professional. She sorted out my insurance quickly and gave me great options. She made me aware of the product’s general details etc.

The call was answered quickly and all questions were answered. The lady was very friendly and polite .

I'm currently having a claim open for hospital cost. The staff on the phone was super nice and helpful. But their SLA's are insane. 55 business days before someone looks at your claim?

I work in customer service and if we had these kind of response times we would be out of business.

The problem started when I've submitted my claim and than I was told that it wouldn't be covered by the department that gave me a claim number. So I had to call in and what then meant that the time was even more extended as they started the clock again. So I was punished by my provider, because the hospital didn't wanted to do direct payments with my insurance and requested upfront payments from me.

I'm currently out £1500 in hospital cost and should wait more than 3 months for someone to start looking at my claim, not to transfer the payment.

Also when I was on the phone to the agent they were asking me when I'll be back in London. I've booked a backpacker insurance for 9 months. Is that not an indication that I won't be back until the end of my insurance date?

Also the calling hours are not suitable to people travelling the world. I was on the west coast at the time and the opening hours for me were 12am to 9am.

Sorry but this is not good enough.

Great Service...... Nicky answered all my questions comprehensively and was able to set up the policy for my daughter' travels in no time.

Booked couples backpacker insurance for a long trip and really can't recommend - you're better off paying more and actually getting coverage.

We paid £350 for 6 months. Phone and gadget insurance isn't included, lost luggage isn't included, delayed/missed flights aren't included....This insurance seemingly only covers medical expenses and as we didn't need it I can't say how it was.

We wanted to extend our trip and were quoted £250 for an additional 4 months. For some reason fewer months were more expensive but nobody could give me a reason why. I couldn't log into the website and by the time I could two weeks later it had increased by 20% to £309 and they would not honour their original quote. I also wasn't able to downgrade the coverage to non-USA although we wouldn't be there and wouldn't need the higher level. Their website says you can change the level, but apparently not.

Unfortunately once you're travelling you aren't able to take out insurance with another company as they all require you leave from the UK, so you're up against a wall and have no option but to pay whatever they decide.

I raised a claims in early June. While they replied instantly to request more information, it took 2 months to confirm my emergency was fully covered- however, they used a completely random exchange rate and didn’t even transfer half of the money I spent. There’s been no communication from them since I pointed out their mistake. It has now been over 4 months and I still haven’t received all my money.

Good customer service. My call was answered quickly as was my query about the cover my policy included. I was given good advice by Charlie.

Mikhala was very helpful when I was sorting out my daughters travel insurance, she took the time to check our situation & advised accordingly. The price was competitive. Thank you

In trying to navigate the online websites for backpacking travel insurance I had to contact the Outbacker office to clarity their gadget insurance. Nicky was very helpful and helped create the correct quote for my trip! Saved a lot of time and hassle.

So helpful and patient. Very informative and no question unanswered or carefully put across to me. A real delight on the phone.

Slick, easy to use front end service. Document delivery quick and efficient.

Nicky was brilliant helping me with my insurance