Outback Equipment Anmeldelser 

4 stars, only because there was an issue with my package, but dealing with Courtney to fix the issue was a pleasurez made sure to touch base and give me updates. If not for Courtney rating may have been lower

Ordered a set of Rock Tamers on the 18th of May and as of today the 20th of June still a no show. Outback Equipment are saying they will not have stock until late this month. I am heading away on the 1st of July and felt 6 weeks prior to leaving was sufficient time to receive them. I was wrong. This is not the first time this has happened to me. I won't be back for another time. Really poor service.

Ordered a pump on 6/6/26. As of 19/6/26 item still has not been dispatched. An email inquiry on 16/6/26 has gone unanswered. If you want a part or piece of equipment in a hurry, DO NOT use Outback Equipment. UPDATE 6/7/26 - sourced the pump over the counter from another supplier after OE cancelled my order. Now I'm still waiting for my refund. DO NOT USE OUTBACK EQUIPMENT they are pathetic

My god where do U start with such a bad company. All these years of buying on line this has to be worst company I've ever delt with. I'm actually baffled how their still in business. Seriously stay well clear of this business ule regret buying from them their a big scam U won't see Ure product or refund they just feed U lies . They sound like a professional business in their email but believe me it's all fake.

I placed an order with Outback Equipment for a camping mat. Later that week, I received a notice that it was being delivered by Aramex. I advised Aramex to safe drop it by the front doors of the glass foyer of our building if I was not home. I received a note from Aramex saying they attempted delivery, but no one was home, and the parcel would be left at a pick-up location 5 km away. I do not have a car. I have experienced this with Aramex on several occasions. I phoned Aramex, who advised they could see my message to 'safe-drop' and they didn't know why the driver didn't leave the parcel. They said they would get back to me. It is now two days later, and I have received no contact from Aramex, and there has been no attempt to deliver it. I sent an email to Outback Equipment and they did not respond either. Two working days had passed, so I phoned them. I was told they could not find my email, but they would "lodge an inquiry" about the delivery. When I told the woman I had found the email I had sent, she casually said: "Yeah, I can see an email from you now". It would have been appropriate for her to tell me she had found my email and to apologise. She then told me that I could have a store credit but no refund on the item. We are picking up a new RV in the next few weeks, and I want to be sure that we can get a camping mat before then. I began to tell her that a credit was not OK, but she talked over me and told me that if I was going to speak to her in that tone, she would disconnect the call. I was annoyed, but I was not yelling at all. She disconnected the call. I now have no idea of what will happen with my order and have sent an email asking Customer Service to contact me.

Do yourself a favour, shop somewhere else! You can thank me later. 👍

Is there an Option of "0" Stars.

Don't bother with this company. Their service is shoddy at best.

They refuse to explain why the Order we placed was OUT For Delivery on 20th May 2025 and here we are NINE DAYS (9 Days) and still no delivery

Have contacted them by email many times with little progress.

They refuse to take Phone Calls & IF you manage to get to speak to somebody they don't listen and want to always Blame somebody else.

You Purchase from them it is THEIR RESPONSIBILITY to ensure delivery is complete.

Have Requested a Refund and they tried to deny & force a Store Credit. This is against Consumer Law & a customers Right to a Refund for NON-Delivery of Product Ordered.

They Refuse to Phone Courier directly nor provide an adequate responses as to why delivery has NOT taken Place.

Sadly only way to get a refund was to Open a Case through Paypal.

Refund on Evidence almost immediate.

Customer Service less than acceptable...

"0" Stars..

I wouldn’t even give this company a 1 star if I could put less

I ordered a product one month ago and it has just arrived.

The customer service have very little to no reply unless you threaten fair trading then suddenly you get replies straight away.
I had no update on my order and they continued deflecting why my product hadn’t been sent yet! This was an awning wall set that cost nearly $700!

I will never deal with this company again. It shouldn’t be up to the customers to chase up their order from a month ago when their website stated 1-6 days.

Definitely do not purchase from here!!!!!
You will have a terrible time tracking down getting your item/s.

Ordered parts with no indication of stock levels on their shop portal. After waiting 2 weeks, I emailed asking where my delivery was and then got a reply noting that one item on my order is to be in stock within 2 days. Thus more than 2 weeks after my initial order.
I thought my order would be fulfilled and posted once that part was in stock, but another 2 weeks later and no delivery and no communication from the service team.
I emailed again as a follow up - still waiting. Phoning them is a joke: ages in the queue with no answering.

I would not order again from this place due to 1) false advertising due to not indicating stock levels thus you have no idea if you will get your order in time, and 2) bad service after I placed my order with no follow-up.

Worst online experience ever!

15 days after order and $478 payment, a non responded email then an outbound call only to receive a email telling me they think the product will be with them late May. Now 4 days since my reply email asking if I will have the product by 7 June it’s crickets again.

I’m seriously wondering who runs this show, will I next hear that the business has tipped over and I’ve lost my money?

This business has serious issues, the poor staff appear to be lost with no leadership.

Invoice N1355364

As always dealing with Outback Equipment staff is a helpful and plesent experience. I made a warrenty inquirey regarding my caravan cover,Courtney advised me the imformation I needed to supply for processing a claim.Then Dakota took over and went to a lot effort to procees my claim.I received my Adco cover 20/05/26 thank you to all involved especelly Dakota.

I had a product warranty claim, and Outback Equipment were very prompt and efficient with the claim process. Dakota was very helpful.

I was asked for photographic evidence that an item was missing. Their communication is very very slow and their phone number is just for show. They are "too busy" to take phone calls so all communication needs to happen by email.

After over four weeks of emails back and forth with the company about a missing $8 item from my package with absolutely no resolution I have finally had to resort to a dispute with my bank and CBS. Disappointing, to say the least. But if your customer service is that horrible then no amount of affordability will make up for it.

We bought a Tuff Terrain wheel bag in December 2025 and found that stitching had come undone on one of the straps in May 2026 while away caravanning , we contacted Outback Equipment through their warranty section, sent all info to them and we got a very quick response back from Dakota who advised it would not be a problem for them to replace the bag , we received an email a day later to let us know that the new bag was in the post on the way to us , we are extremely pleased with the prompt response and service from Dakota at Outback Equipment we would definitely recommend Outback Equipment for camping /caravanning/4x4 equipment and service

Just submitted a warrany claim..Fast efficient response. Within a couple of days have offered to send a replacement free of charhe.

Took my money over a week ago and then nothing, i tried to call them but the 1300 says they dont use it, and that it would take them 3 days to look at emails. Lucky i paid with paypal. You try and support local business and its disappointing when they give crap service, especially in 2026 when buying on line should be easy, quick and hastle free. Listen to my review and all the other bad experiences posted on line.

Love the price and products ….but the order took 7 weeks to arrive. During this time I was beginning to think I had been scammed because you cannot phone them and email responses (both of which assured me the product coming soon) took 7 days. Sorry but I could have got something through Amazon in days not months.

Like most Outdoor industry retailers and sellers, Outback Equipment acts as agents and sellers of branded products from industry leading Australian and International outdoor industry companies. There are many brands and products that are core to this industry.
Around Easter 2026, I ordered from OE a branded product, marketed by an industry leading company, for my caravan.
Upon receipt I discovered an issue with the product. I contacted OE with the expectation that I would be either (A) redirected to the industry leading company as is commonplace under the guise of “manufacturer’s warranty”, or (B) being made to wait for weeks while OE assessed the issue -also a commonplace industry approach - which would have potentially left me holding a unusable item while being out of pocket for hundreds of dollars for a protracted period or (C) having to justify my issue as this product has been on the market for years with hundreds sold without an issue.
To my pleasurable surprise, within a few days a senior OE manager - not some nameless admin minion- contacted me. Straight-up my issue was acknowledged and a full refund offered. The email also included a link for the product to be returned at OE’s expense. Based on this I offered-up that I would accept an exchange with suitable product from another brand. This was agreed and, as the other brand product was more expensive having additional features that, in fairness, I would pay the difference.
I was once again surprised when the replacement product arrived at no additional cost. A few days later Aidan, a Customer Service Officer made contact to check that all was okay and I was happy.
This was a perfect case of how to turn around a pissed-off customer. I will have no hesitation in ordering from OE again and again. 10/10 for Customer Service 10/10 for Professionalism. There are a lot of shady big box retailers and on-line sellers out there who happily take your money and leave you stranded when anything goes askew. I can tell you first-hand that Outback Equipment are 100% honest and reputable.

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DO NOT USE
DO NOT TRUST
ZERO SERVICE

Ordered Australian “in stock” items from their site. Advised dispatch + 1-6 business day.

Currently at 15 business days with absolutely zero updates. No confirmation of picking, dispatch or delivery. Not even an email to say that something is delayed. My order has gone to a black hole.

I have written to them 3 times over a week with no responses. The auto email reply indicated a 3 day response. Nothing yet.

This company has does not have their business in order.

I am lodging a complaint with Office of Fair Trading as I cannot work out how to get my money back if they are uncontactable.

BEWARE

I ordered a water tank and 12V pump, but unfortunately hit financial trouble at exactly the wrong time.
Before I had even received the items, I contacted Outback Equipment to explain the situation. I made it clear that I would return everything untouched and unopened as soon as it arrived, and politely asked whether a refund could be arranged.
The response was simply to repeat the change-of-mind policy and advise that I could only receive store credit. While I understand businesses need policies, this was not a case of someone casually changing their mind after using a product. I had not received or opened the items, and I was upfront about my situation before delivery.
What disappointed me most was the complete lack of discretion or empathy. Store credit did nothing to help in the circumstances, and the outcome felt unnecessarily rigid for a customer who was trying to do the right thing.
A little compassion would have gone a long way.