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ottwaythelabel.com Anmeldelser 

328
•
TrustScore 5 ud af 5

4,8

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

I love the laid back chill vibe of Ottway clothing. I began ordering from Ottway for their style and quality of clothing but soon after I realized they go above and beyond with their customer service... Se mere

Bedømt til 5 ud af 5 stjerner

⭐⭐⭐⭐⭐ Absolutely love this clothing store! The fabric is incredibly soft and comfortable, and the styles are so relaxed and effortless. I’ve bought quite a few pieces from them and have loved e... Se mere

Bedømt til 5 ud af 5 stjerner

I went in to the Byron Bay store today and was served by the beyond beautiful Demi! Demi was so incredibly lovely and helpful and made me feel like I was trying on clothes with a friend making the who... Se mere

Bedømt til 5 ud af 5 stjerner

Bucket list item to head into the shop and check out their beautiful treasures ✔️ Could have purchased just about everything! Beautiful service and the shop is such a vibe!

Kontaktoplysninger

4,8

Fremragende

TrustScore 5 ud af 5

328 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,8

Alle anmeldelser

(328)

177 anmeldelser inden for de sidste 12 måneder

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Bedømt til 1 ud af 5 stjerner

$75 additional charge

After I paid in $145 full for my item and shipping, I got a text from DHL saying they were holding my package until I paid $75 more. When I contacted the company, they directed me to some fine-print about how customs is my responsibility.

If you are going to sell internationally, the seller should have a system that clearly states the total price at checkout. Very simple stuff.

23. januar 2026
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

First time ordering from this company

First time ordering from this company. I looked at the size guide several times before purchasing. I wear a 30” waist but assumed that because the brand is Australian, it might run a bit smaller so I ordered a large which is stated to be a 32” waist. Once I received the product, tried them on and no way is that a 32” waist. I explained this to them when I was returning the item. I paid over $40 on top of the cost of item and shipping to return it.
I was issued a store credit but the pants were no longer available and I was/am very hesitant to order anything because of the size discrepancy in their charts. And if I wanted to order the pants I would have to pay even more to receive the product. Please explain how this is good customer service. I’ll wait.
Basically, I asked for refund. I felt as though customer service was very slow to respond. They pretty much called me a liar saying they measured all their pants in the warehouse and found no issues. And I should have told them my issue and they would have had me take a photo. Which I did tell them that and no one said to take a photo.
But I’m reading other reviews that are the same as my issues. Slow and lacking customer service along with inaccurate size guides. The customer service refuses to accommodate a customer request. It costs you nothing too little to refund my money. This entire process has taken over a month. That is unacceptable.
I highly discourage anyone who has never ordered their product to stay away.

20. januar 2026
Uopfordret anmeldelse

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