Otaku Square Anmeldelser 219

Otaku Square delivers quality goods as promised!

The delivery time was about what was promised in the e-mail communications, it is the real deal 100% genuine Asuna figure arrived timely and the packaging was perfect: the figure came in well secured in place it was padded with extra filling to ensure a great experience.

Will definitely order here again! Thanks.

Worst experience ever.
DO NOT EVER ORDER FROM THESE PEOPLE.
I warned you.
I pre-ordered an item a YEAR in advance, and they still couldn't deliver it on time, kept sending me delay notices MONTHLY and saying they would send it again next month. It took 8 (!!!) EIGHT (!!) months of consequent "delays" from when my item was supposed to be released and delivered, to actually receive it. (needless to say, other websites already sent out theirs and people didn't have to go through this BS).
Now, I did try contacting them and cancelling it. To which their services are awful and bad and I was told I'd be contacted back, but I never was. I sent them a large amount of e-mails and received no answer, so I asked a friend from NL to call them on my behalf and talk to them in Dutch. He then assured me it got cancelled and they told him i'd be receiving a confirmation e-mail. Which I never did. And it never got cancelled.
I got another e-mail saying "delays are a part of life, suck it" quite literally. Not even apologizing for anything.
I eventually did get the item.
Pre-Ordered it at the end of 2020.
Was promised i'd have it delivered by JULY of 2021.
Received it in MARCH 20222.
It was the worst experience ever and I hope none of you goes through this.
DO - NOT - BUY - FROM - OTAKU - SQUARE
EVER!!!!

Titles should say it all. I placed the order back in 2020 of 257 Euros and I still haven't recived my figurines.
I stopepd getting delay notices after half a year of delays. Reached out to them about it and a ticket got opened but nothing after that.

You guys are a trash fire. I ordered this product more than a year ago as part of the pre-order process. Four months ago, I reached out to let you guys know I had moved and ask for you guys to update my shipping address. You eventually confirmed that you updated to the new address and then shipped it to the old address. Anyway. I opened another ticket and ask you to update the shipping and still did not hear back. Thankfully, due to a productive relationship with our mail carrier, our mail lady realized what happened and brought the package to me today. Today. I really like the product but I'm very disappointed by the complete and utter failure, internally, to address my issue. Do better.

Swift delivery, no problems, producs in good condition and what I expected.

While there were some hiccups with my order and customer support, it seems they have fixed these issues. For a relatively "new" I think they deserve a good review in hopes that they continue to improve and run a nice webstore as they are doing!

I ordered something almost 2 months ago now, and it didn’t even ship, let alone arrive. I had to create multiple support tickets, to which I received no response. I then decided to call support and they told me there was no reason my order shouldn’t have shipped by now, and that they’ll get someone to give me an update on my order as soon as possible. I didn’t receive an update, and my order still hadn’t shipped. Thankfully I paid with paypal and my case was closed in my favour today, so I’m getting my money back. It was a LOT of money to spend with zero updates on my order which was extremely stressful, so I’m glad i’m in a position where I’m able to get it back. There is no situation where I would recommend ordering from this company, even for things that are difficult to find elsewhere, it’s just not worth the stress of having to contact support every other week with no response.

This is the first time receiving a product from Otaku Square and I'm happy with the overall experience. I continuously received updates on when the product was expected to be released and I received my order earlier than expected. The shipment was also very fast and the item was safely packaged. I would gladly order from them again. Thank you!

Fair and Square. They are dealers and they deliver. It can take a big while but then it happens to be an overrun article the producer had problems to come up with. They dont tell you stories about guaranteed delivery dates but they inform you regulary about delays. Prices are average. My Lina Inverse in Kimono was in perfect shape. Package was firmly packed the correct (and environmentally friendly -paper recycle is best) way.

My wait was worth it. Finally my Dora Mata watch over me :D

It took a while (3 months later than expected) for the order to arrive since the releasedate kept being pushed back. At a certain moment other companies did offer the product while Otaku Square did not. On top of that, the communication between Otaku Square and customers has been quite difficult. But, they did reply to all my inquiries eventually. Even by postmail. The experience has been a bumpy ride, but in the end they did deliver, they did communicate and the product and packaging was good.

All in all, I was happy with everything that really mattered.
The package was delivered without any problem or damage. And it was delivered quickly after I first received the mail that it had been shipped.

My only complaint was that, after my product had been delayed I received no notice of the fact. And it was only after I had reached out to Otaku Square that I was able to confirm that my product had in fact been delayed.

All in all, I'd recommend their services and products. And I'll probably use them again in the future.

I had to talk twice with the customer service since the estimated shipping date given was not accurate. I have to wait for their response but they were very kind to me. Regardless, once shipped the product arrived in perfect condition and really fast.
Now, I am writting them since the figure was supposed to come with a bonus and it is not in the box...

you guys are way to slow with your services

Colis bien reçu, il est parti des Pays-Bas à la date donnée lors de la commande. Je l'ai reçu dans la semaine après l'envoi. J'ai enlevé une étoile car mon numéro de téléphone n'a pas été transmis au transporteur ce qui aurai pu entraver la livraison si j'avais été moins chanceux. À part cela la figurine est en très bon état et de bonne qualité, le catalogue contient des réeditions ce qui est parfait pour ceux qui ne veulent pas précommander et attendre 1 an, ou qui aurait raté leur personnage préféré. En tout je n'ai attendu que 3 semaine, 2 pour que les stocks soient dispo et 1 pour l'envoi, pour les stocks le site informe bien sur la date.

The shop is good. I got my figures and they were perfectly fine. Not much else to say really.

Ordering process was fast and easy.
Packaging was insufficient. The Box got damaged during shipping. Only paper was used to cushion the shipment.

Pakket is niet gekomen op aangegeven datum. Geen track and trace, helemaal niks. 3 keer gebeld met callcenter van otaku square, maar systeem is niet bereikbaar voor hun en medewerkers hebben geen idee wat er aan de hand is. Terugbelverzoeken wordt niks mee gedaan... En dat voor een pakket van meer dan €300!

I pre-ordered multiple items through this site and received my first order today. The item was packaged securely. I was kept in the loop via multiple automated e-mails with updated release dates. Their e-mails do tend to end up in Gmail's "promotion" folder though (I fixed this manually).

I didn't make use of their customer service, so I can't comment on that.

I'm looking forward to my other orders.

Bought a figurine and it arrived in great condition

Not sure what’s happened but service and operations seems to be non existent. Chased a pre order for updates but to no avail. So glad I paid via PayPal and was able to get my money back as they have heard nothing back either. Disappointing and I would definitely recommend opening a case if you haven’t heard for awhile.