Oryon Imaging Anmeldelser 

The staff were very polite but i was messed around all weekend and lost the entire weekend and didnt even get a scan. I then attended monday which was then over 2 hours late getting my scan. Very disappointing would never recommend.

Very poor experience, I was first booked into the Wimpole Street branch, filled in the online questionnaire they sent me. I then arrived for the appointment and was asked to complete the same questionnaire again which I did. Was then asked to go to the consultation room to be told that I was 2kg to heavy and they could not do the scan. Obviously nobody read the forms I had filled in. I was then rebooked into Dover Street for 5pm a few days later, at 6pm I was still sitting in the waiting area. A very poor experience for a private medical provider!

- no waiting
- prompt entry at reception with details on a tablet
- polite staff
- looked modern, very clean and well maintained

Firstly the scan was done and that was the most important thing. So all ok there. That’s what I paid for and that’s what I got.
However, from the website information I had expected better care. As a very nervous patient I had read that I could ask for an eye mask and music to help me with going into the scanner. When I asked for these I was told they were not available. I had to leave my possessions unlocked. I wasn’t offered a locker as I had thought I would be and was a bit worried about leaving my things where the next person was right next to them.
I was dizzy and feeling a bit unsteady after the scan as I’d been tense throughout but was not offered a glass of water or a sit down and was expected to go straight out into the street where I had to stand for a while to get myself together.

My whole experience was fantastic staff excellent facilities fantastic highly recommend

The team of staff provided excellent service.
Nothing was too much trouble.

Everything during my visit to Dover St was handled very ptofessionally. Staff were very polite etc. But I was not at all impressed by receive a call to ask me to pay on tbe phone before the day. I did find tbat respect or part of a relationship I would expect.

Great music of my choice put on to listen to for the duration of the brain MRI.
Receptionist was absolutely lovely.

I had an MRI scan today and it was a very positive experience despite the anxiety around the reasons Oryon staff were excellent. They made me feel so at ease, explained everything as we the procedure progresssed and kept enquiring if I was ok. Thank you.

My appointment was scheduled for 12 noon. I arrived on time and waited fifteen minutes before I was seen. There was no apology for the delay. To be fair, I felt rushed with the MRI scanning. The procedure wasn't initially clearly explained before being handed some earplugs to apply myself and then a set of headphones quickly applied by a member of staff. After this I was asked some questions and given direction about what was happening that I found very difficult to hear! Surely any instructions should have been given beforehand, which would make a lot more sense.
The scans took around 50 minutes or so and that was fine. Having said this I felt that the overall patient care was average. I completely understand that the radiographers are very busy and possibly running late. However, for a private patient care facility there should be some improvement with customer care by staff showing a bit more sympathy and empathy. In this regard I would increase the score to a five star rating. However, after my experience today I regrettably can only leave a three star review.
I trust that these comments can be taken positively in order to improve the level of patient care and attention. With thanks.

Friendly staff and efficient cost effective service

Polite efficient service. Minimal waiting time with results promised within 24 hrs.

Staff very friendly and caring from the first moment I walked in I felt like I was in good hands very professional and patient which put me at ease.

Ran about 50 mins late, which was stressful as I had a follow up appointment booked afterwards.

When I was leaving, I was asked if I had any intontinence issues. This caused a lot of stress and it very much came across as you had seen something serious on the scan such as cancer.. and that is why you were asking about it. I strongly recommend that you don't ask questions like that after the scan.

Easy to book, no waiting and DEXA Scan results the very next day.

Pleasant and helpful staff. Everything was explained well and I was made to feel safe and well looked after

The team is good - on time, quick and efficient. Marvin good at talking through how to prepare for an MRI.

Very efficient in booking of appointment and in getting the results .

Very professional helpful staff from booking to reception to those doing the scan.

The staff are very courteous and knowledgeable.
The place is very clean and air-conditioned.
The booking process is very simple.