Original Duckhead Anmeldelser 

I have had my umbrella for a year or two and I absolutely love it! I always get questions on it! I know the reason why I love this brand is the customer service! The staff was so nice and when my umbrella needed a repair. They’re very helpful with that! I fully recommend this brand to purchase for yourself or a friend.

The umbrellas are very, very pretty, but be warned that the paintjob does chip quite easily, so you have to be careful with them. I kept mine in the outside pocket of my backpack, and it was evidently not a good place for it, seeing as the beak on the handle quickly got chipped and later broke off. However! They have exceptional customer service. I contacted them to see if there is any way of repairing it. They responded promptly and sent me a discount code for a brand new umbrella, even though it had been bought through a third-party site. I only had to pay for the shipping.

An incredibly stylish umbrella. It really completes any outfit. The handle is very pretty and sweet.

And the staff are very helpful; they reply quickly and sort out any issues.

Perfect product quality, sustainable, beautiful.
A great thank you to the best customer service I know.

My package ended up at the wrong building and I reached out to customer service. They replied quickly and immediately help me resolve the issue. Anna was great and professional even when I sent delayed responses. Even when the mistake was not their fault they came to the rescue!! Thank you so much!

I ordered on 16th August and received an email confirming that my order would be sent by 24th August. No order received and no response from the Customer Services team.

Superb quality of umbrella, and really excellent customer service too - I ordered this morning, and by evening had already received a Royal Mail tracking number and notification that my order had shipped! That is just fantastic customer service. This is a repeat order as we all love our Duckhead umbrellas and I have given our household spares away to guests who fell in love with them too.

Very helpful! I had a problem with an umbrella that I wasn't able to open properly and contacted them. They helped right away and the response was astonishing quick. I haven't had such a good experience with customer service for a very long time!

Fantastic experience with Duckhead. Their products are extremely high quality and their customer service is second to none. Friendly, rapid, empathetic and happy to provide solutions to problems. Excellent overall, I wouldn't hesitate to recommend.

I have had a query with Original Duckhead with regards to my recent purchase. They have been very quick responding to my query and have kindly sent me a replacement. They have been very understanding and helpful. I couldn’t recommend the customer service
More and their products.

When I didn't receive my package, customer service was quick to respond and help send a replacement!

Contacted customer service with a query regarding my OD umbrella, and they were super helpful, professional and had a quick response time. Have loved their products for ages and now love their amazing service!

One of the ribs on my wife's umbrella snapped on opening. ODH promptly sent me a code for a new umbrella, no charge.

After just over a year, I noticed a non-structural component of my umbrella had come out. I reached out directly to the company and received excellent help and resolution, despite having bought the umbrella from a third party retailer. Solid, well-made umbrellas in fantastic colours and prints. My first choice from now on!

I love the Original Duckhead umbrellas! I made my first purchase during their Black Friday Sale in 2025, and ordered three very pretty umbrellas, one for each of my family members and myself. We all loved our new umbrellas, and the little wooden ducks on the umbrella handles are the cutest ever! The umbrellas are high quality, a great size, and elegant. One of my umbrellas came with a shattered eye and defective. I contacted the Customer Service Team for assistance and they were excellent at resolving my umbrella replacement request! My umbrella replacement was shipped and delivered to my home all within one week. Impressive! The manner in which they expeditiously helped me solved my problem reflects how great of a company they are. I am definitely going to be buying more adorable things from the Original Duckhead for years to come. Thank you!

I had a really great experience with Original Duckhead’s customer support. I purchased one of their umbrellas from a local boutique and unfortunately discovered it was damaged when I opened it. I reached out and they were incredibly responsive and helpful from the start. The whole process felt easy and thoughtful and they clearly stand behind their products and care about their customers. It made a disappointing situation feel completely taken care of which I really appreciated. I would absolutely order from them again.

Customer service was incredible - so quick to respond and kind. And the umbrella is not only adorable but SUCH good quality. I loved my entire experience and I just really love my umbrella and how sturdy it is.

Great customer support! They helped me with a broken umbrella even though I bought if from third party store. Made my day!

Best and most stylish umbrellas ever. I have two, and their quality is impeccable. I also have one of their tote bags, which is very sturdy and useful. Great products, amazing brand x

My duckhead umbrella is really well made and beautiful. And the customer service is excellent. I had an issue with my product and they were very responsive and sorted it out it no time!