Optimum Anmeldelser 

DO NOT USE THIS COMPANY! My elderly mother called to cancel her internet and somehow got signed up for a mobile number instead. We spent hours on the phone trying to cancel. Instead they moved us around to multiple agents, dropped the call, and kept starting the conversation over and over again. Instead of cancelling, they just kept offering us discounts, new phones, etc. They clearly have a game plan of preying on the elderly and making it near impossible for them to simply cancel services.

Optimum, once SuddenLink, has the same poor service on internet. Daily, internet loss for months with no improvements. Constantly calling in for outages and poor quality internet. Current cables lines on power poles in our area in Texas are over 40 years old. A lot of the insulation is hanging off the main cable. Trees still are pulling down on many parts of the lines. Every time it rains or the wind blows, this area in central Texas loses internet or the internet is so low no one can even pull up a simple page or view their tv.

Terrible in all aspects.
I could not log in to the app with active glitch. Could not reset user or password. Could not get to live person. When finaly I created a new ID and reciver temporary password with live person the app send me again to create a new password and again I was not able to do it do to glitch in the system.
I give up after 1 H.
I cen get to my bank account and reset password but can not get to optimum account. It is ridiculous!!!! Is there a worst costumer support then optimum??? I hope not

I've been a customer for 11+ years as optimum is the only cabled internet/tv option in our community. i believe their service has been good, but once or twice a year i need to call them after they increase prices to get the price lowered. My last effort was in january, and we agreed to a price of $144/mo. now, 2 months later, they have yet to charge me $144 (amounts have been higher), and the bill for the upcoming month is $204, so called again. after calling them out on their lie, i was told that there was no record of our call and price agreement. BUT they could offer me a price of $144 (coincidence that it was the same number?) if i drop the internet speed down to 300 mbs, and eliminate the 'land' line. How can they consider themselves an honest, ethical company that people should want to do business with them?

Following up on my last post: after Optimum agreed to disconnect my service on March 17, they still charge me. I called again (10 days later) and they had no record of it! Now they want to charge me for the time in between and they want to upsell me more stuff. Another 40 min wasted with a rep who doesn't listen. This is a VERY bad customer service, these folks should be banned from doing business.

VERY unreliable connections (down a lot) and terrible customer service. When asked for a refund for NO service provided they quickly disconnect from the chat. Being greedy does not pay long term.

Constant outages while company takes no responsibility. They expect their customers to fulfill their side of the agreement by paying for the service, but aren’t held accountable for providing the service we pay for. Worst part is when you work from home and need the internet functioning in order to pay the bill for it and when your area is locked in to only use their service. At this point I would not even consider moving into an area that’s locked in to their service in the future.

The only reason I use Optimum internet is because I literally have no other choice. Where I live, they are the only option for home internet. Ever since I moved to my current home, Optimum has been the worst internet experience I have ever had. There are constant outages, and their customer service is absolutely egregious. I work from home and rely on having a stable, steady internet connection. Today marks the second day in a row where I have had a 6 hour+ outage that has prevented me from getting work done. They never offer any sort of condolence besides a "we're sorry" and I'm getting very sick of it. The moment ANYONE else becomes available, I will be immediately terminating my contract and never using them again.

Not getting what I paid for an entire year. Wrong router/modem installed. They aren't taking responsibility in understanding that they stole money from me and deserve a fair compensation.

Just received my May bill and Optimum decided to raise my monthly charge $14 per month. No notice, no explanation. This is what they have done since we first were forced into using their service about 3 years ago. I guess there are no legal requirements in Texas for them to alert customers to a 15% rate increase so their not going to do it. I'm now paying 50% more for internet service than I am for electricity and there is no competition to choose from. What a racket!!!

Optimum’s habit of responding to every negative review without any noticeable improvement in service says a lot about how the company operates. I’m giving two stars because, when the service actually works, it performs well. As of now, I’m getting around 989 Mbps download speeds for $100 per month. However, I have internet service at other properties with similar speeds for less—some significantly less and definitely with less outages.

One ongoing frustration is something that should be simple: changing my network name and password. When I signed up three years ago, I was told this could easily be done through their website. In reality, every attempt over the past three years has resulted in the same error message: “Sorry, we can’t complete your request at this time.”
Unfortunately, in Georgetown, Texas Optimum seems to have a near-monopoly, leaving customers stuck dealing with outages and subpar service enabling them to raise prices with little worry of user cancellations.

Untrustworthy. Keep rising the prices on you without giving you advance notice. Sure it's in the contract, but that's still not an acceptable business practice. Trying to cancel with them is hellishly long and it is 100% intentional. Avoid avoid avoid.

Very bad service. Although the internet works well, when you try to call to cancel, it is complicated. We tried to transfer the account to family members who are currently residing in the old location, and it didn't work, so we got charged $120. Wouldn't recommend this company to anyone.

We had a great experience at the Optimum store in Beckley, WV. Our consultant, John White, was super friendly and helpful, and honestly he made our day on this Sunday afternoon by going above and beyond to assist us. Thanks again John!

If I can rate them 0 stars that’s what they will get they do what they want, you call with what’s going on and what your trying to do they say ok no problem I understand I will take care of it you think it’s taken care of til you receive your bill and wondering what the charges are call back they read what the rep wrote you ask to hear the recording oh we have to get it you tell them no problem you have it it’s nothing what he just read to you hang up and cannot get through sad company how are they still in business

I have tried cancelling this service twice. Each time I'm asked a bunch of questions and offered deals to lower my payment. When I called to ask for these options, they told me that there weren't any available. They keep raising my rate. The best part is that my last day of the billing cycle is almost a month away and I've already switched services and yet they tell me I still owe for the rest of the month. I'm not paying for something I'm not even using! How can they charge me for what I'm not using?! I have been on the phone for over 20 minutes and she still keeps trying to stop me from disconnecting. This company is absurd!

Dear Optimum Support,

I am extremely disappointed as my Optimum mobile service was down from 7 p.m. yesterday and only resumed at 2 p.m. today. My son’s phone is still not working no service and I was told the SIM card would arrive yesterday, but it hasn’t been activated. I deeply regret choosing Optimum. My T-Mobile service was working perfectly, and I only switched to save a bit of money. However, I am absolutely dissatisfied with your service.

From 8 a.m. to 12 p.m., I went through a terrible ordeal with customer service. They kept chatting with me and giving me numbers that never worked. I had no service on my phone so how could I even call them? I had to drive to the Optimum store just to get my phone activated, despite not even knowing the location in advance. The store employee did turn on my phone, but with the wrong number it was not the number I originally had.

Please cancel this service immediately. I request a full refund of the activation fee. I expect a prompt response on how you will prevent this in the future.

Optimum servicing Nacogdoches, TX, requested new service for TV, Optimum sent equipment and scheduled Technician to install in 2 days. Technician did not show, Optimum did not call, called for status of Technician arrival after 2 hours waiting, was told no technician was coming. Wanted reschedule, my response was, I will go with another company afraid of same outcome, no show. Spent 2 hours trying to cancel service on same day, Optimum didn’t cancel, spent another day and 2 hours again to cancel. Was called by Optimum and threaten they will send a technician to my house to install because I will be charged for a month of service, the only way to not pay was to test service. I told them I called a cable company same day Optimum didn’t show and the installed next day, no longer need Optimum, again Optimum threatening stating if I didn’t take the offer they will bill me for a month and charge me for the equipment. I stated again do not send a Technician, Optimum said look for the bill. This was bulling and threatening will report the threat.

Optimum is actually the worst. I was a costumer for 4+ years. I moved & had to quit my services due to the new place having WiFi included. I wanted to end on good terms, because I was planing on getting back on with them when I move again… had none of their equipment. They refused to let me go, many many phone calls later I was finally released. Then, they turned around and charged me for equipment anyway… after confirming that none of it was theirs. Will never return as a costumer! :)

My understanding is that Sudden Link cable morphed into Optimum internet. That explains a lot. Sudden Link was horrible, and - true to form - Optimum has been horrible as well. Used the internet service for about a year. During that time, the service went out (approx) once per month. Sometimes for hours, sometimes more than a day. Luckily, I have a hotspot on my phone that I can use, because I use the internet for reaching and helping customers. Most times when the service went out, I got a text message telling me so, but not always. You CANNOT reach a human, unless they're sending you through the channels to get you to the "retention" department, even though you've told them you have no interest in staying. When the bill recently went up (this happened several times over the year) it went up about $30 per month and I was DONE. I had to insist on canceling, but what a nightmare. They also make you keep the service until the end of the billing cycle and won't prorate you regardless. What a joke. Believe all the negative reviews folks, they're for real. Avoid this service at all costs.

UPDATE: Look at the response from these people?! If that doesn't prove that they're so out of touch and don't have a clue about their customers, I don't know what does.

In November 2025 I had switched to Verizon Cable since they offered me the Bundle package I had with Optimum for only $169 for three years and Optimum was charging me $215 with no more promotional discounts. Since then I have been trying to get a refund for the dates (11/17-11/21/202) they did not provide services to me since I had switched to Verizon. I called customer services and requested that a refund for four days of serice be sent to me and they gave me the round about and would disconnect the call and never called back. I wrote to two different Billing Dept. listed on the back of my statements, one letter was returned stating "Mail Refused" and the other Company never responded to my mail. It is now March 2026 and Optimum still refuses to send me my credit. This is how they treat a customer of ten years. They are ready to charge a late fee if you are one day late but refused to send me my credit refund. I did get a check for $3.91 in December as a credit for my December 2025 bill. THIS IS THE WORSE COMPANY i HAVE EVER HAD TO DEAL WITH. SO CONSUMERS BE AWARE OF WHAT YOU ARE PROMISED AND NEVER DELIVERED.