Optimum Anmeldelser 

Over 35 mins on the phone to cancel my service that i never used once. They keep putting you on hold until you get frustrated and just give up. Thats their customer retention plan. How can I give lower than one star?

I wish I could give these thieves a ZERO! I was one of the first customers in my area to get cable internet. That was over 30 years ago. Optimum bought out Suddenlink several years ago. Ever since the TV service has been a joke with constant loss of sound as well as pixelation, freezes, the black screen to name a few of the issues. Internet was constantly well below the speed I paid for and latency was at times worst then when I had dial-up! The support people DO NOT SPEAK English and on more occasions than I can count on both hands and my feet over and over again I wasted hours trying to communicate with total IDIOTS! In January 2026 I had finally had all I could take from this company of fools. I request to have my service disconnected. The Optimum employee whit whom I tried to communicate my wishes to would not do as I asked. He tried at least 5 times to sell me the exact package that I had had for years at a lower price than I was paying which included their mobile service. I informed this idiot that their cell service did not work where I worked so it was of no use to me. He decided that it would be a backup phone. I said no I am done with Optimum and you. DISCONNECT MY SERVICE! Finally he said okay . Low and behold in March I received a bill for the month of March for $195.29. Of course I called since I had requested Optimum service be discontinued. After speaking to several Optimum idiots, two of which said they could see where I had requested the service to be disconnected in January 2026. I was sent to a RETENSION/ BILLING specialist who told me that I was liable for the payment since their IDIOT employee had not completed the disconnect request. I was furious that OPTIMUM EMPLOYEES failed to do their job and was told that my PAST DUE ACCOUNT would be sent to collection agency! This company should be fined for their business practices. I have contacted the Attorney Generals office and filed a complaint against OPTIMUM. I am paying the extortion because of the threat to my credit score.

Watch them they steal your $$$. I ordered a tablet back in september or, october but, never received it, it was returned back to them. I confirmed that!!
They asked if I wanted them to resend it..I said no..i didn't want it or, the service..the tablet comes with a line / phone number.
Long story short...they've been charging me for a tablet i don't have...a line for a tablet i don't use ..i just called them 3/12/26 requesting a refund...they told me they can't give me a refund..
When did it become ok not to refund someone $$$...when the proof is right there?
Thieves

I was told my bill would be around $150 + for next year, instead my bill has a hefty hike. Definitely unhappy with them

⭐️ 1-Star Review — My Experience With Optimum Wireless

I wanted to share my experience in case anyone is considering switching to Optimum Wireless. In my opinion, it’s not a good carrier, especially if you travel, rely on group chats with both iPhone and Android users, or expect solid customer service.

I switched from Cricket Wireless to Optimum and regretted it within the first two days. Optimum does not support RCS, which means if you’re in group chats with Android users, you’ll miss some—or even all—of the messages. For me, that alone was a dealbreaker.

Coverage was decent, but definitely not the full T‑Mobile coverage they claim. Customer service was easy to reach, but actually getting help was difficult. Several representatives were hard to understand due to heavy accents, and the overall knowledge level felt low.

I had the service for less than 7 days, and they still charged me $97, which they refused to prorate or refund. When I called to cancel, they tried extremely hard to keep me—offering new iPhones, Samsung phones, a $30/month plan for a year, even six months free. Honestly, it came across as desperate.

I finally got my transfer PIN and left.

We’re now with T‑Mobile on the Essentials Saver plan—2 lines for $93.08/month including taxes and fees. Their insurance is pricey at $25 per line, so I went through my Progressive auto policy instead and insured both iPhones for $12 each. Altogether, we’re paying $117.08/month for two active, insured phones.

For comparison, I was paying $116/month at Cricket, and the coverage was solid. Cricket is actually a good carrier, and I would recommend them over Optimum any day.

Chose Optimum a year ago when we moved to Natchitoches, LA. Everything was fine until a month ago, when internet started going down constantly. Service tech came out, gave us a new router and said lines were bad so he replaced them. Now we get booted off every few minutes. Can't watch TV and no internet. THEY SUCK!!! Going to a different internet provider. I do NOT recommend Optimum at all

Got a real competative offer from a different provider and Optimum refused to match. Once I had them install the new service, optimum wanted to me to stay and matched my new bill. Told them no, they kept me on the phone for over 30 minutes refusing to let me just cancel. Was a customer for over 20+ years but they just dont care. Avoid optimum at all costs.

If you're looking for good service, decent customer support and competitive pricing then run as fast as possible from Opti-scam! I've been a customer for four years since they bought out my previous ISP and it's been nothing short of a constant nightmare of outages and the most stupid offshore customer non-service. They should be rated a negative 5 instead of anything positive. Please, do NOT allow them into your life or home since you will be incredibly disappointed. Beyond horrible!

They’re not trustworthy. They lie and scam their customers. A few months ago I called customer service and told them I wanted to cancel my service because I was charged $143 for my cable though I only have the basic channels (4 channels) and the lowest internet speed. So, the rep offered me a contract for five years for only $97 a month. I agreed and started paying $97 for four months. Just now they informed me through my email that my next bill is going to be $178. I called them again and I was told that no one was there to assist me regarding that matter and I need to call back tomorrow. So, this was lie #1.

The second lie when they convinced me to switch my phone service to Optimum with a $15 a month offer and so I did. My first bill was for $15 as they promised. The second, third and forth bill was for $48 though they offered unlimited data. Add to that they charged me $97 activation fee for my phone but they said they’ll give it back to me in a form of credit. Up to this moment I haven’t received that credit. I’m done with this company. Whatever they say is a lie. Stay away from them.

If I could give a zero review or no star I would. You are lied to about what you are receiving, and they try to force, you to accept services that you do not want. Do not. And I repeat, do not go with this company. They are the worst

The Customer Service Rep. Named Ali, went Above and beyond his customer service experience that I needed. We were literally on the phone for over an hour trying to get my problem straightened out, he remained professional, and very kind, never once acting like I was a pain in his ass. The optimum service is also Great and very fast and affordable. Thanks Ali, and thanks Optimum... You deserved the 5 stars. God Bless This was in Fort Mohave AZ. Area..

My experience with Optimum in Hendersonville, NC has been beyond frustrating and completely unacceptable. I moved to a location where they do NOT provide service. I contacted them to cancel my “pay-as-you-go” contract and was told I couldn’t cancel — even though they were fully aware they cannot provide service at my new address.
They continued to bill me for THREE MONTHS for services they were physically incapable of delivering. On top of that, they added late fees. Charging someone for a service you cannot provide is outrageous. Adding penalties for nonpayment of unusable service is even worse.
Instead of handling the situation reasonably, they hid behind policy and continued billing for nothing. This feels predatory and completely unfair to customers who relocate outside their service area.
If this is not corrected immediately, I will be filing formal complaints with the Better Business Bureau (BBB), the Federal Communications Commission (FCC), and the North Carolina Attorney General’s Office. Customers deserve ethical billing practices and basic common sense when service cannot even be provided.
Extremely disappointed.

Optimum has never been good, but they have actually lowered the bar even further these days. Sadly they are the only game in town for where I live (like so many victims of these ISP monopolies).

Anyways, I woke up this morning, no internet, router and modem working fine except modem is showing the upstream light is blinking, I figured it's an outage, I contacted them, they said everything is good on their end. They provided no assistance other than the layman stuff that stumps less educated people, Mary kept trying to force a technician upon me to which I declined. I looked further into the matter, since I had my own Docsis 3.0 modem for years, and apparently without proper notice to customers, Optimum updated their protocol and now require a Docsis 3.1 modem, and without notice just flipped a switch over night and prevented communication with these "legacy" modems. I contacted Optimum to complain about this, and let them know I solved THEIR problem and of course they once again tried to have me schedule an appointment with a technician which isn't needed as I already know how to set up a modem and just need a Docsis 3.1 now. Terrible customer service, uneducated reps, who bombard the customer with expensive "solutions" and gaslight because they lack knowledge to actually do their jobs properly.

I give Optimum zero stars.I've been a valued customer for over 30 years. This is unacceptable. I was charged auto pay twice in November 2025, and after complaining was given credit for December. On February 2026, it was charged back on my bill. Stating it was disputed and I received a refund. I used my OTC card and every one knows that with over the counter cards thers no refunds or exchanges. My insurance company contacted optimum over 20 times with transactions and both bills were paid in full and no refunds were issued. This is unacceptable. I'll continue to report this issue with Better Business bureau, consumer affairs, Attorney General Office stealing money frompoor customers that is using a federal government program. I. Highly.don't recommend optimum DON'T ENROLL IN AUTOMATIC PAY ITS BEING MISSED USED BY OPTIMUM AND TAKING EXTRA FUNDS FROM YOUR ACCOUNT AND KEEP GIVING YOU YHE RUN AROUND. THIS MADE ME CRY AND VERY UPSET HOW I WAS TREATED. I'm under Doctors care.THIS IS THE DATES WITH TRANSACTION.NUMBERS THEY WERE PAID. Stop lying Optimìnum 11/20/2025 O500436EA13C 616am. Paid in full 90.65/ /11/22/2025/ 556am O4003FE555AD 90.65. customers this is unacceptable. This has made me very upset and unhappy. ::((((((( I'm contacting Nina Pineda for an investigation Optimum staff have crossed the line with numerous customers lying and stealing money through auto pay. Stop it all ready. Optimum should be ashamed of themselves stealing for long time customers over 30 years. Optimum staff should be ashamed of themselves how I was treated. I hope my insurance discontinue your contract for cable services everything was documented during call. The latest call.was 3/3/2026 and my bill hasn't been rectified. :((((((((

I had a very frustrating experience trying to cancel my Optimum service. When I initially called to cancel because I had already switched providers, I was pressured into staying and offered three months free. I clearly explained that I had already moved on, but the retention process felt extremely aggressive.

Two months later, when I contacted them again to finalize the cancellation, I was told I owed money. This led to multiple back and forth conversations about amounts due, fees, and charges that were never clearly explained up front. From my perspective, it ultimately felt like I was charged a cancellation fee despite trying to cancel earlier.

To make matters worse, my monthly bill had been 65 dollars, and during the retention conversation they suddenly offered to reduce it to 30 dollars per month. That alone makes it feel like I had been significantly overcharged the entire time.

Overall, the experience felt predatory and unnecessarily complicated. Canceling service should not be this difficult.

Switched from Optimum to another internet provider in Dec of 2024. Around April of 2025 I received a modem/router that I never ordered from Optimum, (which I promptly returned to the local Optimum store) and then started receiving a bill from Optimum for internet service I never ordered. I made numerous phone calls and they said they fixed the problem. I made numerous visits to the local store and they said they fixed the problem, but I kept receiving bills. One of the customer service reps finally admitted that they had a salesman signing up old accounts. I ended up having to contact my state Attorney General's office and file a complaint to finally get everything cleared up and then they had the audacity to report nonpayment to a collection agency which I also reported to the state Attorney General's office and had to get cleared up. Stay as far away as possible from this company. Even once you end service there's a good chance they'll sign you right back up without your knowledge. I've contacted an attorney and will be taking legal action for the four months it took me to get this problem resolved.

I would rate this zero if I could. I made a Trust Pilot account just to review this company because it has been one of the most egregious experiences I have had with a product and troubleshooting with customer service.

My phone has not had service for two days, just the service bar constantly searching. There are no outages reported. I went through all the troubleshooting listed on the website. Then I got on the 24 hour chat listed on the website to talk to Samar. What followed was one of the most laughable and frustrating experiences I’ve ever had. I would rather get 100 Pap smears or have to go to the DMV EVERY DAY FOR A YEAR than go through that stonewalling again. Apparently, none of the people who have lines on the account are the account holder and therefore nothing can be done. Well, I AM DONE..with being a customer for this absolute joke of a company. If you are thinking of switching DO NOT. You will regret it more than I regretted my home perm in 1990 or the hobbits regretted going in the mines of Moria. I am switching my service back to my previous provider and leaving this hellscape behind me. Do yourself a favor and run fast and far away.

I purchased a NEBO flashlight approximately six months ago and was initially satisfied with its performance until I contacted the company regarding a defective component. I initially offered to purchase the replacement part, given my assessment of its plastic construction as a potential point of failure.

However, I was informed that individual parts are not supplied and that a full replacement would be issued. I subsequently provided the requested photographs and proof of purchase. Two weeks later, I received notification that: 1) parts are not covered under their lifetime warranty; and 2) the specific model has been discontinued. This situation is concerning, especially considering the potential for widespread issues with this particular component. Given the unit's price point of $30.00, NEBO's business strategy appears to be quite profitable.

If you are seeking an economical flashlight for non-critical illumination needs, the NEBO product may be a suitable option.

However, it is important to note that the manufacturer, a Chinese company, appears to offer limited support for their product beyond its initial presentation and aesthetic appeal.

They are charging me for lines I never approved. I never transferred or even tried to transfer from AT&T yet they have been autopay billing me since October of 2025. When I call to try and cancel they are so rude and horrible. I've gone in to the account they created to turn off autopay feature since they won't except request for cancelation but you can not turn it off. Even though I do not now, nor have I ever used this cell service, they continue billing me. I'm contacting Better Business Bureau if still available and the state attorney of Arkansas in the coming week. Beware of these scammers.

I was without services for 19 of 30 days . Multiple calls produced no results and when I asked for a refund of some of my $220 bill they refused. Worst customer service ever!