Cheerful and polite. Very attentive to any comments I made. Worked very hard. Explained process very well. Would book again with this gentleman.
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
We recently hired Optima for an oven cleaning, and AK was the technician who came out. Simply put, he did an ultimate job. Our oven was in serious need of attention, and by the time AK was done, i... Se mere
Virksomheden har svaret
Up until they lost the knob on the BBQ they cleaned, and didn't make good on their promise to find or replace it, and didn't respond to my calls or email, I'd have given them three stars.
Virksomheden har svaret
I was assured that the service was booked via email and confirmed also by email. My payment was acknowledged and arrival time given over the phone on the day when driver half an hour away. Service guy... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Who Is Optima Services Group Optima Cleaners™ is a Cleaning Franchise which serves domestic and business clients in Australia. We conduct home services of all kinds through our network of highly skilled franchisees. The way we facilitate this process is through our ability to train, coach and grow driven individuals who want to become expert cleaners. We support our franchisees with Service Know-how, Websites, Web design and Web Development, Sales Support, Call Centre Support, Branding, CRM systems and Search Engine Management, along with many other services. In other words, we provide a full turnkey business and let franchisees focus on the most important aspect – providing excellent and great customer experience. Our identity and relentless passion is to serve our customers and improve every day. Our Mission & Vision At Optima Services, our vision is to empower a network of franchisees who deliver exceptional service, fostering long-lasting relationships with clients. We strive to become an integral part of Australian households, making a difference by prioritising the needs and satisfaction of our customers. This unwavering commitment to client service defines both our mission and our ultimate goal. Our portfolio of professional services: Oven Cleaning, Barbeque Cleaning, Carpet & Rug Cleaning, Upholstery Cleaning, Leather couch cleaning, Mattress Extraction and Sanitising, Office Cleaning, Builders Cleaning, Tile & Grout cleaning, Window Cleaning, Duct Cleaning, Water Damage and Flood Restoration, Spring Cleaning, Weekly/Fortnightly Cleaning, Gutter Cleaning, Pressure Cleaning (Gerni)
Kontaktoplysninger
Australien
- optimacleaners.com.au
4,2
God
44 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Brilliant oven clean
The ovens were cleaned efficiently and superbly. I feel like I have brand new ovens. Thank you
24. marts 2026
Uopfordret anmeldelse
Besvarelse fra Optima Cleaners
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re happy with the oven cleaning and that they feel like brand new again — that’s exactly the result we aim for.
We appreciate your kind words and look forward to helping you again in the future 😊
Cheerful and polite and hardworking
Cheerful and polite. Very attentive to any comments I made. Worked very hard. Explained process very well. Would book again with this gentleman.
26. marts 2026
Uopfordret anmeldelse
Besvarelse fra Optima Cleaners
Thank you so much for your lovely feedback! We’re really pleased to hear that you had such a positive experience and that everything was clearly explained and carried out with care.
It’s great to know the service met your expectations, and we truly appreciate your kind words and support. We’d be more than happy to assist you again anytime 😊
Amazing cleaning service
Waqif did an amazing job cleaning our couch! He was super friendly and professional, would definitely recommend.
27. marts 2026
Uopfordret anmeldelse
Besvarelse fra Optima Cleaners
Thank you so much for your kind words! We’re really glad to hear that Waqif made such a great impression and delivered a fantastic result with your couch.
We appreciate your recommendation and look forward to assisting you again in the future 😊
Besvarelse fra Optima Cleaners
Thank you so much for your kind words! 😊
We’re really glad to hear you found the team friendly, fast, and efficient — that’s exactly what we aim for.
We appreciate your support and look forward to helping you again in the future!
Very happy with the outcome
Very happy with the outcome. Work was done very efficiently
16. marts 2026
Uopfordret anmeldelse
Besvarelse fra Optima Cleaners
Thank you so much for your kind words! We’re really glad to hear you were happy with the outcome and that everything was completed efficiently.
We appreciate your support and look forward to assisting you again in the future!
No response after losing a part of the BBQ
Up until they lost the knob on the BBQ they cleaned, and didn't make good on their promise to find or replace it, and didn't respond to my calls or email, I'd have given them three stars.
17. februar 2026
Uopfordret anmeldelse
Besvarelse fra Optima Cleaners
Hi Randy,
Thank you for bringing this to our attention, and I’m really sorry to hear about your experience. This certainly isn’t the level of service we aim to provide, and I’d like to look into this for you and help resolve the situation.
Could you please share your job number or the email address used for the booking so I can locate the service and investigate what may have happened with the BBQ knob?
Once I have those details, I’ll do my best to assist and work toward a solution for you.
Do not waste your hard earned money!!!
Do not waste your hard earned money and trust this company to do a professional oven clean! To start with the cleaner arrived 2 hours after the booked time. The overall clean was less than satisfactory and I will have to go over parts of it myself. Ruined my gas cooktop hats by using a product that corroded them. After speaking with them about the delay they offered a $50 credit but was charged the full amount quoted. If I could give them 0 stars I would.
29. december 2025
Uopfordret anmeldelse
Besvarelse fra Optima Cleaners
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet expectations, and we take concerns like this very seriously.
To clarify, the $50 offered was provided as a future service voucher, not a discount applied to the completed job, which is why the original quoted amount remained unchanged. We also note that we did not receive any further contact from you after the service to formally escalate concerns regarding the quality or the cooktop hats, which would have allowed us to investigate and address this sooner.
That said, we don’t dismiss your feedback. A member of our team will be reaching out to you shortly so we can review the situation properly and work toward a fair resolution.
We appreciate you bringing this to our attention and the opportunity to look into it further.
Unacceptable quality, manipulating reviews
They actively engage in review manipulation, locking a partial refund offer behind a requirement to delete my negative review from Google (violates Australian Consumer Law).
I had an overwhelmingly negative experience. We engaged them to do a builders clean, the first of which resulted in our place smelling of manure as they were redoing the field behind us and the cleaners decided to leave the patio doors open. This led to an angry call demand a refund met with an extortionate tone of “if you post your photos online, we will not help you.” I feel like I was forced into allowing them to attempt a second clean. At first they wanted the same couple to do it which I vehemently rejected. The second set of cleaners acknowledged to my wife how bad of a job the first crew did, but unfortunately didn’t fare much better. At best, they did a superficial clean but missed a ton and provided a service nowhere near a professional clean, let alone a more thorough builders clean.
This completely threw off our move-in plans. We spent the rest of the weekend re-cleaning ourselves, lost our free help to move our things and had to consume our evenings the next few nights and hire removalists at our own expense as the free help was no longer available to us.
During the resolution process, I held off writing a review until I could get the time to provide photos, which they kept asking for (sorry I’ve got a lot of things to deal with, photos can wait a few weeks) and decided to charge us again in the meantime which completely sent me over the deep end. A few weeks later I finally found the time to write the review and file chargebacks.
I’ve since received a refund for the second charge (so one chargeback cancelled), and given them ample time to resolve my dispute but, as I’m seeing common on other negative reviews, have trouble accepting responsibility and would rather argue. The original offer of compensation was incredibly offensive given the consequence of doing such poor jobs and what it cost us. I got to what seemed like a reasonable conclusion that just lets me move past, only to have unreasonable and unlawful conditions required before a refund will be received.
I was going to change the review from negative to, at a minimum, neutral or slightly positive, but this level of apathy and distrust and manipulation is just inexcusable.
I’ll be sure to follow up with an ACCC complaint regarding ACL Section 18 and 29 violations, review manipulation with Google, and may consider VCAT for additional costs incurred.
11. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Optima Cleaners
Hi Nah,
Thank you for taking the time to share your experience. We’re really sorry to hear how frustrating this situation has been for you.
We did try to address the concerns by arranging a return visit with a different team and by requesting some evidence so we could properly assess the issues. We’re sorry that this process didn’t lead to an outcome you were happy with.
We’d like to clarify that we don’t engage in review manipulation. Our request to amend the review was simply because we felt it didn’t fully reflect the full situation. After the second clean, we reached out twice via email asking for after-service photos so we could better understand your concerns and work towards a fair resolution, but unfortunately we didn’t receive a response at the time. The review was posted before we had the chance to review the photos or fully address the matter.
We’re still very open to discussing this further and would like the opportunity to review everything with you. Please feel free to contact us directly at office@optimacleaners.com.au
, and we’ll be happy to look into this in more detail.
Regards
Optima Cleaners
Gleaming oven like new.
Jas arrived on time to clean my oven, he was very tidy did not make any mess in my kitchen. He was efficient, polite and my oven gleaned like it was new.
25. august 2025
Uopfordret anmeldelse
Besvarelse fra Optima Cleaners
Hi Nancy,
Thank you so much for your wonderful feedback! We’re delighted to hear that Jas provided a punctual, tidy, and efficient service, leaving your oven sparkling like new. We’ll be sure to pass on your kind words to him. We appreciate your support and look forward to helping you again in the future.
Best regards,
Optima Cleaners
Abi team member
Abi , worked hard ti make the oven , look like new again
Oven , cooktop , Microwave & range hood
All prefect— Thankyou
Regards
Des Taylor
27. august 2025
Uopfordret anmeldelse
Besvarelse fra Optima Cleaners
Hi Des,
Thank you for your kind words! We’re so pleased to hear that Abi worked hard to make your oven, cooktop, microwave, and range hood look like new again. We’ll be sure to share your feedback with her—it will mean a lot.
Best regards,
Optima Cleaners
Reliable and competitively priced…
Reliable and competitively priced service. Fantastic end of lease clean by Ali. Highly recommend.
25. august 2025
Uopfordret anmeldelse
Besvarelse fra Optima Cleaners
Hi Richard,
Thank you so much for your great feedback! We’re glad to hear Ali provided a fantastic end-of-lease clean and that you found our service reliable and competitively priced. We appreciate your recommendation and look forward to assisting you again in the future.
Best regards,
Optima Cleaners
My oven looks like new!
At first I was cross when a lady called and asked if she could come at 10.30 which would have been fine but I had an appointment at that time. She didn't agree to come at the original time and could I make it another day.
Jimmy then called to say he would come at the original time. I am so pleased as he did a fantastic job. My oven etc looks like new. So all well that ends well.
27. august 2025
Uopfordret anmeldelse
Besvarelse fra Optima Cleaners
Hi Betty,
Thank you for sharing your experience with us. We’re sorry for the initial scheduling mix-up, but we’re so glad Jimmy was able to attend at the original time and deliver a fantastic clean for you. It’s wonderful to hear your oven looks like new again! We appreciate your patience and kind words.
Best regards,
Optima Cleaners
Optima cleaners.. wow
Pablo was so pleasant to deal with. By the time he finished working so hard, it looked like he'd installed a brand new oven.
I told him I'd see him same time next year please.
26. august 2025
Uopfordret anmeldelse
Besvarelse fra Optima Cleaners
Hi Kris,
Thank you for your lovely feedback! We’re delighted to hear that Pablo made your oven look brand new and that you enjoyed having him take care of the clean. We’ll be sure to pass on your kind words—it will mean a lot to him. We look forward to seeing you again next year!
Best regards,
Optima Cleaners
Harlan's Magic :)
Once again, Harlan has exceeded my expectations. Lovely young man to deal with and very thorough. BBQ is sparkling. Thank you again Harlan.
25. august 2025
Uopfordret anmeldelse
Besvarelse fra Optima Cleaners
Hi Suzy,
Thank you so much for your wonderful feedback! We’re thrilled to hear that Harlan has once again exceeded your expectations and left your BBQ sparkling. He’ll be so pleased to know his hard work is appreciated. We value your continued support and look forward to helping again soon.
Best regards,
Optima Cleaners
Jimmy completed an outstanding job…
Jimmy completed an outstanding job cleaning our oven, cooktop and exhaust fan. It looks like brand new!
26. august 2025
Uopfordret anmeldelse
Besvarelse fra Optima Cleaners
Hi Ian,
Thank you for your wonderful feedback! We’re glad to hear you were happy with our cleaning service. We appreciate you choosing Optima Cleaners. If you ever need assistance in the future, the Optima team is always here to help!
Warm regards,
Optima Cleaners
Besvarelse fra Optima Cleaners
Hi Manoela,
Thank you for taking the time to leave us a review! We are glad to hear that you were happy with our Oven cleaning service.
We appreciate you choosing Optima Cleaners and hope to assist you again in the future!
Warm regards,
Optima Cleaners
Excellent communication arrived on…
Excellent communication arrived on time. Clean the oven and range hood thoroughly. Looks like new. Friendly and professional service
26. august 2025
Uopfordret anmeldelse
Besvarelse fra Optima Cleaners
Hi Phillip,
Thank you for your kind feedback! We're happy to hear you are satisfied with our oven cleaning service. We appreciate you choosing Optima Cleaners and look forward to helping you again in the future!
Warm regards,
Optima Cleaners
Excellent service
Justin was friendly, professional and provided excellent service. So happy with how our carpet and couch came back to life- thanks Justin and Marie!
25. august 2025
Uopfordret anmeldelse
Besvarelse fra Optima Cleaners
Hi Maggie,
Thank you for your kind feedback! We're happy to hear you are satisfied with our cleaning service. We appreciate you choosing Optima Cleaners and look forward to helping you again in the future!
Warm regards,
Optima Cleaners
Very efficient and effective
Sergio was on time, polite and very efficient. He was very diligent in how he cleaned the couch and made it look near new again! The headboard also looks amazing. Highly recommend this service and Sergio’s abilities.
22. august 2025
Uopfordret anmeldelse
Besvarelse fra Optima Cleaners
Hi Chantelle,
Thank you for taking the time to leave us a review! We are glad to hear that you were happy with our upholstery cleaning service.
We appreciate you choosing Optima Cleaners and hope to assist you again in the future!
Warm regards,
Optima Cleaners
Christian was excellent and provided…
Christian was excellent and provided amazing service. The clean was thorough and he spent nearly all day making sure the job was perfect. I Will definitely come back.
23. august 2025
Uopfordret anmeldelse
Besvarelse fra Optima Cleaners
Thank you so much for your kind words! 🌟 We’re delighted to hear that Christian delivered such a thorough clean and made sure everything was perfect. We’ll be sure to pass along your feedback to him—it will mean a lot. We look forward to welcoming you back again soon!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.