OppoSuits Anmeldelser 

Defekte Hose, Krawatte gar nicht dabei! Support antwortet nicht! Finger weg!

My son bought his SECOND suit from OppoSuits only to find a stain on the pant leg. He reached out to customer service and they offered to send a free return label to send suit back but nothing about a replacement. When he asked about a partial refund they said no. I do NOT recommend this company. It’s important to make things right with your customer but clearly they don’t care. They have their money.

Absolutely horrendous customer service. Suits arrived too small (I even ordered two different sizes) and was instructed to send them both back in the same package. Now they claim they cannot locate one of the suits I returned and are refusing a full refund​. I meticulously followed their instructions and mailed the package ​t​hat very same day they instructed me to with a prepaid label. I also included the instructions about both suits for the warehouse (again as instructed). I even had to find a larger package to return them in and taped it up very securely. I have a photograph of the package right before I dropped it off. Both boxes were set side by side inside the box and wrapped together.

Every time I emailed them, it took over a week to respond. As of today, I've been trying to get this straightened out for TWO MONTHS. Each time they email back and basically say, "Sorry we can only find one suit--too bad."

To claim they can't find the suit after I demonstrably followed their instructions is not only inconvenient, but raises serious concerns about their return handling process.​ ​The fact that it has taken multiple emails with weeks between each one is also concerning. I don't understand why they cannot simply issue a refund. We have no suits to show for this and are out an additional $80 and two months of frustrating correspondence.

Does anyone have someone else I can speak to or a phone number I can call to get this resolved once and for all?

Dreadful customer service!
Have sent a return, have proof of return and yet have been told they “haven’t received it” and that “if I wanted to guarantee a refund, I should have paid for tracking” despite no where in the return process did this company specify that tracking was needed. My return already cost £14 and it was on top of a £69 suit!
If tracking is required this should be made extremely clear during the return process. Absolutely agree with the overall review rating of 1.5/5! Never in my online shopping experience have I been told, no we haven’t received your package it’s your fault, when there is physical proof of postage.
From seeing other reviews it seems that I am not the first one this has happened too, very suspicious that this many packages seem to go missing…

Een pak besteld voor carnaval.
Het pak koste € 79,95 maar voor de 1e bestelling kon je 10% korting krijgen.
Een pak besteld aan de hand van de maattabel op hun website. Hieruit bleek dat het een Heren maat, maat 46 moest zijn. Voor de zekerheid 1 maat groter besteld, dus maat 48.
De broek bleek veelste klein.
Het pak retour moeten sturen en daarvoor moet je zelf voor de kosten opdraaien van nog eens €5,50.
Vervolgens een pak in maat 52 besteld. De broek paste toen net. Nu staat het pak op de website voor €74,95 te koop en ik heb in totaal dus €85,45 euro voor het pak betaald.
en krijg maar €71,96 euro terug voor het teruggestuurd pak.
Ze willen absoluut niet helpen of meedenken. Bestel hier niks, 0 service!!

Er is contact geweest dat jullie zeide dat jullie niks voor mij konde betekenen. Ik ben benieuwd of ik de retour kosten kan verwachten? Ik heb geen mail gezien met de bevestiging dat dit ook echt gaat gebeuren.

Ik heb de review aangepast van 1 ster naar 2 sterren omdat wij inmiddels de retour kosten terug hebben ontvangen. Wanneer jullie service vanaf het begin goed was geweest, had hier natuurlijk een hele andere review gestaan. Ik ben het nog steeds niet eens hoe alles is gelopen. Ik raad jullie aan om de maattabel van jullie site te halen aangezien die van geen 1 kant klopt en er duidelijk bij te vermelden dat de pakken kleiner of veel kleiner uitvallen dan je gangbare maat.

Would give a zero if possible, I bought two kids suits back in November and returned them as the sizes were way off. They received my return at the start of December and told me they had sent my refund to be processed I waited and didn’t get my refund so raised it with my bank. It’s now almost March and I’ve still not received my refund.

Got the Harleking Suit. You only choose the jacket size soooo you gotta hope that the pants fit. The jacket fit perfectly, as predicted, the pants did not. They give you a little bit of room (extra fabric inside the pant) to alter the pants so they possibly fit. They even insist you do that before you send emails for returns. Worse part is I got them altered and they did not even fit after that, not enough fabric to make it work. So i decided to email for a possible partial refund or exchange and of course they say "it is not possible if you've already altered the fit" ARE YOU KIDDING? Y'ALL INSISTED ON ALTERATIONS? Why the hell would you sell a suit and not give you an option to choose a pant size? Makes no sense. Such a shame that i love the suit, at least the jacket that fits, but I can't get an exchange of pants. Very unprofessional Opposuits. Never buying or recommending them to anybody.

I wish I had to read the reviews before I purchased a jacket. I love the print. Love, the color of the design. However, the fit is in question. I sent an email with my information about needing to return it. The side seams in the front sleeve Seams don't match up which means I can't bring my arms forwardand I wear a size 8. It is definitely not 8 i can't even get the buttons to closed the worst part is i can't bring my arms forward. The seams are in the wrong place. I do not know who made this suit jacket. They should be responsible for taking it back, paying the shipping.

It truly is a shame because I love the jacket.

Suit Memphis Master, taglia 52, camicia e giacca ok, i pantaloni li indossa solo uno dei sette nani da quanto sono stretti. Inutilizzabili. Non li rimando indietro perchè ho letto le altre recensioni e non voglio rischiare di perdere soldi e pantaloni. MAI PIU'

They sold me a suit someone CLEARLY partied in because upon taking it out of the box it REEKED of this absolutely heinous perfume, was clearly stuffed into the box instead of nicely folded, and didn't have any tags like all the other suits I've ordered from them (which were all fine). They claim they cannot refund me because they cannot SEE anything wrong (how does one see a smell?!). This is absolutely disgusting and a horrible business practice, especially after I paid twice the cost of my order in outrageous shipping and import fees to Canada just to be sold soiled goods. Buy your fun suits from a company that doesn't sell people sweaty preworn clothing. I'm so disappointed.

Please be very careful. The clothing comes up in all odd sizes and the chances are they won't fit. If they don't forget trying to return them. You will have to pay customs duties and postage which is pretty much the cost of your item. My advice is AVOID. I really wish I had read all the reviews saying the same thing before I purchased.

This has been the worst experience ever. It took FOREVER to get a response for the return, only for it be rejected. It was returned in original packaging and unworn. I do not recommend ordering from them directly. If you absolutely need to order a suit from them, do it via Amazon. At least you can return it.

I purchased two suits for a wedding on September 26th, and paid for expediting shipping which stated 3-45 business days. The suits did not arrive until OCTOBER 18th! I paid over $40 for the expedited shipping and when the suits arrived, the boxes were damaged (clearly opened previously). Additionally, I had to pay over $55.00 in duties on pickup.

Given the severe delays in time to ship, I had expected, at minimum, the return of the difference of the expedited shipping cost for the standard shipping costs. Instead, I got 10% off my NEXT order.

So I decided to return even though the suits seemed reasonably nice, but I was not offered a return label. So I had to pay out of pocket AGAIN to return the suits, another $60. So in total I paid over $150 for shipping, duties and return fees let alone the actual costs of the suits. They made their return policy seem easy before you purchase, but I was quite flabbergasted when I had to pay out of pocket to return the suits.

I can't say that the quality of the suits weren't good, because they seemed okay. But at this point, even if they refund me the full costs of the suits, I'll be out $150 with nothing to show for it. I returned the suits within 14 days of receiving the suits so I will update if my money gets returned.

For authenticity, my order number was 50001860

Opposuites is a scam. I ordered a suit with two day shipping for an event. I never received an order confirmation. I contacted them from their contact on their sight requesting information on my order. I was sent a automatic response that gave me no way to contact them ir gave me any info. The suit did arrive four days late. In the meantime I had to purchase a different suit. When it arrived it had a paper that said for easy returns put your return authorization code and order number. I found the order number but no return code. I again reached out to the site. They sent me info on returns and it asks you to follow a link and enter the order number and email address. I did this and it said their was an error. I again contacted the site. I then received a response from a person saying I needed to use the reference number, so I went back and tried again. Same error message. I again reached out to the same email and told them the problem with screen shots of my order number and reference number and asked them to please Ake the return auth number. I was then sent another email with the message to go to the return link and enter my order nimber and email. They say you have fourteen days to return it from the day it arrives. That time has probably passed while they give me the run around. I am writing on the BBB site next and anywhere else I can find do not order from this site!

The return policy is very tricky - and it is limited to 14 days. If you are going to buy from them - buy through Zalando or another company that knows how to do returns. I am now stuck with a suit that doesn't fit me.

I am having the same issues as everyone else here. I ordered a size 40 suit for my teenage son and it arrived and was too big. I read that I'm supposed to go to the website for returns to fill out a return request but that just leads to "404 Page Not Found". I have tried to email the support email and no response. I am beginning to see that this company is fraudulent and will report this to the Better Business Bureau and everywhere else I can rate Opposuits.

Ordered a full suit which arrived with a red stain on the collar and poor stitching. Asked for a replacement for the jacket to be told I would have to pay for international return to the Netherlands (from UK & ordered from UK website) I sent in photos and requested a new jacket but was told I’d need to pay for a FULL new suit (even though I only needed a jacket) and to return the original one internationally at my cost. Unfortunately there was no time for this as we needed the suit. Incredibly poor communication … I’ve been offered a discount code rather than my money back. Absolutely shocking service!!! DO NOT USE! Wish I’d read reviews before buying from this company they speak for themselves.

Questionable service. It has been 2 weeks without resolution (ongoing). I can understand processes may take time but my issue came from when the customer service agent took 3 days to send a copy and paste email (literally the same email as the one before, verbatim) in response to my emails regarding returning the product.

UPDATE - I asked for the situation to be escalated and it was which has seemingly led to it being rectified fairly quickly. Hopefully the refund will be prompt upon them receiving the item.

Absolutely shocking service. Returned suit (v v average quality/ fit even for the price). Took 2 months of chasing, chasing and chasing to get my refund. I had to pay for the return, then it took 2 months to chase a refund. They still haven't paid me. Communication is poor - emails saying 'returns request' then an email saying 'return closed' then one saying 'query resolved' - often on the same day the emails came. All I want is a refund and it is like getting blood out of a stone. Avoid. Terrible, terrible service.

Delay after delay, then lied on status of my order.

After placing an order on the 20th April, for approx £63, everything was seeming to go smoothly until my pacel starting to make it's journey towards the UK.

After over a week of no comms, I enquired via customer support on where my parcel was, the tracking wasn't working so i enquired again.

My parcel was 'stuck' in customs, i asked Oppsuits to investigate and got a poor email saying it was up to me to investigate, how wrong they were, as onus on the seller.

After investigating, Oppo stated it would slowly move through the network and be with me soon, even though the tracking stated ''No delivery date'' as of yet. This weekend, i had a letter arrive by post, from Parcel Force, who wanted to charge me custom charges, even though oppsuits state all prices are INCLUSIVE of VAT, of £1060+!!

As you can imagine, i wasn't very happy, so emailed them again, stating my dissapointment in their service. No contct again today, tuesday 9th May, so eventually put in a Paypal claim. after even more back and forth, they've now issued a return for the product, even though i never asked for this, and state it can take a 'few days' to return to my payment means.

Personally i will try to avoid them in future and if you're ever thinking you want something delivered, on-time and a good customer support team, this isn't the place for you.

PS the only way you can contact them is via email, which obviously has it's limitations!