From the UK it’s hard to find great deals on cigars, that is until I stumbled on these guys and wow my humidor is now packed with Oliva, RP’s,Brick House to name a few all at reasonable prices. Delive... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Placed my order from within 2 months till now i did not recieved the order. After tracking it for 2 months the order still stop in netherland I contacted CS to ask them to cancel the order and re... Se mere
Virksomheden har svaret
The cigar quality is awesome They arrived when they said they would The packaging could have been better They wrapped all the cigar boxes together, threw in a tiny Boveda pack in the middle and... Se mere
I started to look at online cigars at the start of this year, and have since made two orders with them.The website is very informative and easy to navigate . The range of cigars is huge and the prices... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Wide selection of authentic, premium Cuban Habanos cigars online from Europe's biggest online international cigar store. Reviews on nearly every cigar we sell. Low prices plus worldwide shipping. Retail and wholesale available.
Kontaktoplysninger
Embrach-Embraport Freeport, 8424, Zurich, Schweiz
- hello@online-cigars.com
- online-cigars.com
4,3
Fremragende
764 anmeldelser
Har besvaret 76 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
HUGE DISAPPOINTMENT
I WAS A REGULAR CUSTOMER OF THE COMPANY AND ABSOLUTELY SATISFIED OF THEIR PERFORMANCE AND PROFESSIONAL WORK.
BUT MY LATEST ORDER FROM THEM MADE ME DEEPLY UNHAPPY AND DISAPPOINTED,MAINLY BECAUSE OF THEIR SPANISH CARRIER COMPANY CORREOS.
I ORDERED A BOX OF PADRON IN EARLY DECEMBER AND EXPECTED TO RECIEVE IT FOR NEW YEAR CEREMONY,BUT UNFORTUNATELY I DID NOT RECIECVE THE PARCEL NEITHER FOR NEW YEAR NOR TILL NOW.
I WENT TO THE POST OFFICE PERSONALLY AND EMAILED THEM BUT NO CLARIFICATION CAME.
LATER I WROTE TO COMPANY,S CUSTOMER SERVICE,THEY EXPRESSED THEIR SURROW AND PROMISSED TO PURSUIT THE PROBLEM.
2 DAYS AGO AFTER 49 DAYS AFTER ARRIVAL OF PARCEL TO LOCAL POST OFFICE,I ASKED TO REFUND MY ORDER IN THEIR ACCOUNT IN ORDER TO PURCHASE ANOTHER ITEM FROM THEM,BUT STILL I HAVE NOT RECIEVED ANY REPLY FROM THEM.
SO, I AM THINKING TO CHANGE MY COMPANY AND BUY FROM OTHER ONLINE CIGAR SHOPS.
20. december 2025
Uopfordret anmeldelse
Used these for a couple of years and…
Used these for a couple of years and been a consistent supplier with good service.
9. februar 2026
Uopfordret anmeldelse
Besvarelse fra Online Cigars
Hi, we have contacted you by email to resolve your issue.
Fast shipping and great product I’ll…
Fast shipping and great product I’ll work with it again
10. januar 2026
Great business, buy with confidence
Customer Service is great and buy with confidence. goods are well packaged, well priced and arrive quickly
13. januar 2026
Uopfordret anmeldelse
Super helpful Customer service,
Super helpful Customer service,
thank you for great service.
30. oktober 2025
This was my first time ordering from…
This was my first time ordering from Online Cigars, and my experience was great, from the order process to the delivery. The entire flow was smooth, and I received my order on time and as expected. Sure i will order again!
13. december 2025
I assumed custom duty would have been…
I assumed custom duty would have been included in the cost of the cigars
18. december 2025
Quality of order processing
Quality of order processing
Prices are reasonable
Customer Service
13. december 2025
Besvarelse fra Online Cigars
We really appreciate your feedback! Thank you!
Didn’t get the order
11. december 2025
Besvarelse fra Online Cigars
We’re grateful for your support!
Good service will order again
It was a bit of a test to see if they came. They came very quick properly held up by customs a little bit good experience we all order again
20. november 2025
The experience was great
The experience was great, the cigars were fantastic, and the best thing was the customer service; they were very responsive.
4. november 2025
Overall happy with experience despite…
Overall happy with experience despite some problems. They could make some improvements in terms of response to questions/issues. I would order again.
15. november 2025
Perfect cigars and fast delivery…
Perfect cigars and fast delivery 🚚🤗💎🍀❄️☃️. Thank you ☺️
13. november 2025
提供付款渠道的效率再提高一些会更好
13. november 2025
Great selection and best prices
Great selection, great prices and fantastic customer service. My order landed in less than a week and couldn't be happier with quality of products and service. All went well packaged with humidity control. 5* +++
Highly recommended
3. december 2025
Uopfordret anmeldelse
Beware
Beware. Online-cigars will ONLY ship Cubans to US without bands and boxes. Great way to not get what you pay for.
28. november 2025
Uopfordret anmeldelse
Generally very good, but recently disappointing.
I've bought quite a lot from Online Cigars and in general the service has been very good.
Recently I placed two orders which they were unable to fulfil, due to some sort of glitch that placed an additional 1500 or so stock lines on the site. Mistakes happen and this was no big deal - I was offered the option of store credit or a card refund and opted for the latter, but from this point onward matters deteriorated.
Refunds were finally received over two weeks after the orders were placed and required some coaxing via email. To add insult to injury the card transaction fees have not been refunded, which I find wholly unacceptable in a situation that was entirely of the company's own making.
I will certainly continue to buy from Online Cigars as their pricing is favourable, but payments will continue to be via methods offering a significant level of protection and certainly not by bank transfer which is the only means of avoiding the recently introduced card transaction fees.
This has the been first occasion on which I had a noteworthy issue and it is disappointing to experience such a poor approach to customer services.
28. november 2025
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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