OnePoll Anmeldelser 1.087

I was a happy user of One Poll for several years until all of a sudden my account was blocked.I contacted them and managed to get it reinstated.Then some months later I was blocked and reinstated again.This was a few years ago but from memory I was blocked about four times in an increasingingly short time period.I corresponded several times with One Poll who told me I was apparently doing surveys from anothe country(I wasn't)and/or I was using multiple accounts(I wasn't).They also believed I was in Ohio(I am not and never have been.)After about the third block I was asked to send photo ID to prove I live in the (UK).I did and was reinstated.A few months later I was again blocked and again told to send photo ID.I replied that I had already done this once before but they said they don't keep records of things like that and to be reinstated I had to do it again,at which point I gave up.I told One Poll several times that I live and have always lived in the UK,that I only use one account to action surveys,and that I am not trying to scam them for £25....all to no avail.I expect they will reply to this post and just repeat all the accusations they made during my saga of trying to persuade them that I am a nearly 80 years old honest man who is not involved in any of the activities they give as a reason for blocking me after several years of problem free survey entry.One Poll has replied and said I was blocked because I used VPN.Yes I did,I always do to protect me from hackers.No other company has ever complained to me about using this safety feature and I am surprised that One Poll's system cannot cope with VPN usage and find it grounds for cancelling their users.I also distinctly remember being told by One Poll that my use of VPN has "nothing to do'with my account being blocked.They also mention that "not least"among my transgressions was apparently lying about my age.I said that I am nearly 80 but it seems that isn't true.I was born in January,1946 so although I would be happy to find out I was only about 45,I am afraid that a simple arithmetical calculation tells me that I will be 80 in January next year.Anyway,enough from me.I could go on disputing with One Poll but as I am,er,nearly 80 I think I will find more productive things to spend whatever time I have left on.

Absolutely excellent customer service. Always very quick and efficient.

I accidentally went to cash out in Bacs not PayPal. One poll couldn't have sorted it out quicker.

issue was resolved very quickly
good customer service.

I have used been using the survey for quite a long and i am so happy with the response and the way customer service query was handled. I would rate it 5 star for it. Plenty of easy short surveys. I have had two pay outs and they took a little time but all was good.

I would give 0 star but it won’t let me.
Having being a member for a couple of months I’ve been blocked for fraudulent/ suspicious activity, when I’ve emailed them I got asked to send over ID, etc. after sending ID over I’ve been told I’m permanently blocked for fraud/suspicious activity.
Seriously avoid, waste of time completing surveys to be blocked once you’re close to the withdrawal limit!

So Helpfull, nice to know there is back up

Issues of my own making (mistake) were swiftly and efficiently dealt with. I enjoy the questionnaires - the topics are so varied, and am very happy to have the perspective of a 77 year old female represented!

These people blocked my and and reject my payment, I tried to email them, they warn me that this is the last time they will respond to me ,because i email more than Once, who does that, I think, the UK research Panels should look into some sites and how they are Duping innocent members from their hard earned money, and don't give then clear Reasons, am speaking on behalf of the innocents that they took this advantage of, you complete your account and ask for payment only for you to be block and Threatened on your hard earned, They ask you to submit your private details, are they really, authorized by the federal government to access Your Private Details like they always request?

Contacted the site , to say that a survey was still on the page , but had been deactivated by the owner...Quick response and explanation given and survey removed...Friendly and professional service...

When my account was deactivated through no fault of my own , it was quickly restored when I contacted Rachel Knight. What a superstar. Customer service is top notch

Through lack of concentration I managed to push the wrong button when attempting to redeem my reward and got myself in a bit of a muddle. A quick email to OnePoll showed what I had done, and within only a few days they'd sorted me out and made the payment. You just can't ask better that that. Thanks to the OnePoll team for excellent service.

Excellent survey site, I have been with them for a few years now and can highly recommend them. They also sort queries out very quickly, if needs be.

Brilliant service as usual from One Poll. Rachel answered my query very quickly and their surveys are very enjoyable

for some reason I suddenly could not access surveys from within my account. Rachel arranged for email survey invitations to be sent to me and the problem soon was addressed and solved.

Fast response,excellent communication.Everything I required.

Definitely one of the very best survey providers. Plenty of new surveys every day. Very easy to use and great range of questions. I have no hesitation in recommending OnePoll - give it a try!

Highly impressed with the customer service from One Poll. I recently contacted them regarding a technical issue that I was experiencing with receiving surveys. Rachel from customer services dealt with the problem in a very friendly and efficient manner and the issue was resolved very quickly. This reflects my experience on other occasions that problems have arisen. Consistently good service.

Very helpful lady. Answered all of my questions

Extremely impressed with the service at one poll always replies in a promptly manner and Rachel is the best at this and helps solve all my queries including my latest issue with the app not refreshing which has now been resolved. I have been a member with one poll for many years now and only recently got one of my other family members to join who has only been a member for over a month and absolutely loved it compared to any other survey partner apps. Keep it up one Poll :)