Oneherosuits Anmeldelser 

My husband ordered a Batman costume on October 5 for Halloween this year. It is now the 25th and still has not shipped. He finally got in contact with the company on October 18th where they said they were checking with the tailor. On October 20th, they replied and said all orders would ship by the 23rd. It is not the 25th and still hasn’t shipped. He is very disappointed as we were dressing up as a family for our 4 year old. Do NOT trust this company! If it for some reason, arrives before Halloween, I will post a new review.

EDIT: He received his costume before Halloween and the quality is amazing!! He was very happy with it! So, if you’re just patient, you will receive a great costume!

No update on costume. Put extra money for faster shipping and lack of customer service. Genuinely just a business with no integrity

Edit: so with luck, my costume came 2 hours before my event. However, I already bought a last minute cheap costume since I had a themed outfit with a group of friends. Had the company told me the exact date, I would’ve save 75 dollars.

Now the costume. It’s actually pretty good! Fits very comfortably but it does rip easily. Got a lot of compliments for it. If you don’t know anyone that can sow then perhaps a larger size is good just to be safe. If interested, get your costumes from this company no later than the beginning week of August.

We ordered a Doctor Doom costume for my 14 year old son in a size small. It took about 2 weeks to get here and he loves the outfit. It's actually good quality. We ordered it with the mask and it's a sturdy material.

Ordered this costume on September 24 and finally got confirmation that it shipped. Paid An extra $30 for 3 to 7 day Shipping and it’s been in the shipping process for 10 days now and says it won’t deliver for another two more days. Tried contacting company via message, email, and on their website and got no response so far without even receiving the package I’d say I’m not satisfied with customer service or timeliness. I would think twice about ordering a costume from One hero suits due to shipping and customer service. I’ll update this after I get the costume

We got a custom Deadpool Suite. It fit my son great. Had an issue with the magnetic eye. They sent a complete replacement. Great customer service

This might’ve been the best overall experience I’ve ever had with a company. I placed an order for a costume (ordered the homelander costume) on the 1st of October for a Halloween party I have on the 24th. It clearly says on the website it takes a few days, maybe up to a week to tailor make the costume for you, and then depending on the shipping option 5-10 days to get to you, they’re very clear. Being that I ordered this in the busiest time for them of the year, right before Halloween I was freaking out that I wouldn’t get it on time. Not only did I reach out to them by email and get a response, they continually answered me with updates every day, when I expressed concern around the 6th, they guaranteed me it would be here in time and (FOR FREE) upgraded me to expedited shipping to make sure I got in in hand on time. I got my package yesterday (the 17th). That was the best customer service I’ve seen and I could’ve left a 5 star review off of that alone. Now let me tell you about the costume, this thing is so ridiculously detailed it’s actually unbelievable, I tried it on, and it looks like they took it directly off the tv production set. The detail on this costume is unbelievable, it’s obvious it had to be tailor made, the boots are so impressive, the sizing on their website is very accurate and it’s just overall the best version of a costume I’ve ever seen. Keep in mind, this is high end and you’re going to spend a lot, this isn’t your normal $50 costume you get last minute from spirit Halloween, be prepared to spend in that $150-$200 range, (I’ve never done this before either). But the quality is so above and beyond, it is way worth it, I’m gonna wear this for years and any time I ever need a costume in the future, I’m sticking purely with this company only. One hero suits is really an unbelievable company, thank you!!!

Took awhile to ship, ordered September 30th and received item on October 17th.

Good product, Detailed look and fit great.

STAY AWAY FROM THIS COMPANY!!!! Complete waste of money!! Package was delivered to the wrong address and company will not give a refund. I’m a seller and always provide a refund to lost packages. This is ridiculous!!!

Me & a bunch of buddies came up with the idea to cosplay xmen for Halloween this year, Being a first time cosplay shopper I wanted something legit, the real deal, so after about an hour of scrolling the web I found your site which I thought everything was well laid out nicely, had affordable to high quality suits and costumes. So With Deadpool &Wolverine premiering me and My buddy Devon decided to order our costumes earlier and wear them to the movie premier best time I've ever experienced! Had so many people pull us aside to take photos of us and the suits! Very glad to have ordered from such an Outstanding Company. I Highly Recommend this company for all your cosplay needs!

Amazing suit quality and communication in the process.

The bodice and jacket were definitely better quality than I was expecting, both a good thickness and made well-the gloves as well. I have not tried the boot covers as I already had boots that worked for her that I like, but they are also good quality in build.The bodice itself I plan to take in an inch or two as its a little loose, but I believe this is likely because I am smaller chested. I also plan to exchange the elasric lacing for different lacing.Overall, I am satisfied.

My credit card information was stolen! When I tried to buy a costume through their website, I got a message that my card was declined. The next morning, I woke up to texts from my bank stating my card had been used several times at Ali Express website and an out of state Walmart. I emailed the company twice and never received a response.

I tried to purchase a costume and when I put my credit card information in it said the card was declined. I tried a different card but got the same message. I sent the company a Facebook message and they responded saying I needed to use PayPal. However, PayPal was never an option, only credit cards. By this time I felt something was off so we decided against buying from this company. This was on a Saturday. My husband woke up Monday with an email from the bank fraud department saying someone had spent (approx.) $1,600 at several different websites. Later Monday evening, I get a text from the other card's fraud department where someone had tried to spend (approx) $240. This is the only place where both cards were used.

I made this order 1.5 months ago. I’ve emailed the company several times. I told them, a week after making the order, that I needed this for an event in Oct 15th. My order was standard sizes with no modifications.

1.5 weeks before my event I emailed again. The company said my order was only half way complete and would probably not be ready on the 15th… even though I had been in communication with them about this.

I asked for them to cancel and refund my order if it wasn’t going to be ready for the only event I needed it for. No response.

Instead they waited another day and shipped half my order (refunded for the other half). I emailed again and said that I had requested an entire refund and cancellation since I would not have my order for the event I needed it for. No response.

Now it is the day of the event, and I have nothing…except a hole in my bank account. The part they did ship won’t even arrive until tomorrow.

Well made for the price. My husband is 5’9” and usually wears a medium, and he found that the medium size in this costume was perfect for him.

never got a confirmation email with receipt and they will not resopnd back

Such an unreliable business. I had ordered Daenerys Boots on the 21st September and the website stated it will take 3-7 days to create, and paid for rush shipping to make sure the boots would arrive by Halloween.

After 2 weeks, I emailed them asking for a tracking number. Lisa - the customer service rep - said that it’ll take 1-2 weeks from ordering to make the boots. It had been 2 weeks, so I replied as so. They said “item CAN arrive by the 29th Oct” which is when I needed the boots by.

Now almost 4 weeks later, I emailed them again - for them to say it’ll be done by the 23rd and shipped out prior to Halloween. I’ve let them know I really don’t appreciate the false advertising their website stated, that the boots would be done by “3-7 days” - then “1-2 weeks”.

I received an email this morning stating they cannot create it due to crafting and supply issues - and the item will be delivered AFTER Halloween. I’ve since asked for a refund, hopefully they will fulfil it otherwise I’ll put a dispute through PayPal.

Do NOT use this business, they’re unreliable and have very poor communication with false advertising on their website.

Not trustworthy! I ordered my costume Sept. 12 ahead of the "last day" for Halloween delivery. I reached out yesterday to get an update and found out I will not receive my order by Halloween. Had I not reached out, I guess I would have never known. Now I'm fighting the procrastinators for a good costume. They are not transparent about the turnaround and have no concern about getting costumes to you on time. This is the second Chinese based costume company to do this. AVOID THEM!

It has been 18 days since my order. I haven’t received an email or anything saying where my suit is at. Tracking my package on (Shop) they say they don’t even have a tracking code yet. I’ve emailed them and I haven’t heard anything. So if I could rate lower than 1star I would, thank you and never again

The Shipping was actually fast especially what has been happening. But its completely understandable if it does take awhile to arrive.