Omega Breaks Anmeldelser 556

TrustScore 4.5 ud af 5

4,3

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Hotel was good and staff exceedingly helpful. Rooms small but adequate. Show was brilliant. Information very clear.

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Bedømt til 1 ud af 5 stjerner

In brief: Hotel changed at last minute, unable to reach hotel before event due to road closure as Triathlon taking place. Therefore unable to freshen up. Spent 8hours on the coach due to unnecessary p... Se mere

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Bedømt til 5 ud af 5 stjerner

The bus driver Denise was exceptional,nice steady driver,handled the coach very well,was very clear on instructions,nice personality

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Bedømt til 5 ud af 5 stjerner

We had a lovely couple of nights staying at the Stamford Bridge Hotel, situated at the Chelsea Football ground. Well appointed rooms with Tv, coffee/tea making facilities. Breakfast was included, whi... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Rejsearrangør
  2. Turistbusselskab

Skrevet af virksomheden

Omega Breaks specialise in offering a range of exciting London coach breaks and niche astronomy tours, including our iconic Northern Lights flights. Our buying power and long-standing relationships with theatre and event companies mean we are able to secure great prices for tickets across a range of popular West End musicals, attractions, events, shows and concerts across London. Omega is committed to making travel easy, affordable and fun.


Kontaktoplysninger

4,3

Fremragende

TrustScore 4.5 ud af 5

556 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

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Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 48 timer

Sådan bruger denne virksomhed Trustpilot

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Bedømt til 5 ud af 5 stjerner

London short theatre break

Easy to book, accurate description of short break. Would use Omega again if looking for a short break in London.

6. februar 2025
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Besvarelse fra Omega Breaks

Great review - thank you!

Bedømt til 5 ud af 5 stjerner

Booking procedures

Booking procedures - no problem. Remainder of experience, yet to be experienced.

12. februar 2025
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Besvarelse fra Omega Breaks

Many thanks for your review. Have a wonderful trip.

Bedømt til 5 ud af 5 stjerner

good break

Nice hotel good driver(Lee}.The place we sat at wasn't very good in the theatre and we went straight to the show were as all the other times we have gone to the hotel first to freshen up.

10. februar 2025
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Besvarelse fra Omega Breaks

Fantastic review many thanks. So glad you had a good time with us.

Bedømt til 5 ud af 5 stjerner

Very helpful sales team…

The way in which the sales member listened and talked me through the whole booking experience. He was also able to confirm the arrangements for a member of our trip who had limited mobility

13. februar 2025
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Besvarelse fra Omega Breaks

That's great feedback many thanks for taking the time to leave it.

Bedømt til 5 ud af 5 stjerner

Such a great time!

Thoroughly enjoyed the whole trip. I have forgotten the drivers name, but I was so impressed with him. He was great with some other passengers who had a problem with the event that were attending. And he was also just very informative and helpful all around.

The show we saw was The Lion King which was fab and we really enjoyed our time wandering around with some free time before the show began.

The hotel was great, nice clean and breakfast was dope.

We had ample time in central London on the 2nd day to go and do some sight seeing and shopping before travelling back home!

Cant wait for our next trip!

10. februar 2025
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Besvarelse fra Omega Breaks

Thank you so much for you detailed, and positive review. I'm delighted you had a great time away with Omega Breaks ! We look forward to welcoming you back soon. Kind regards, Helen

Bedømt til 4 ud af 5 stjerner

Straightforward phone booking process…

Straightforward phone booking process with advice at each stage in the process. I'd give them 5 stars except I really think you should be able to book online which is less prone to error

12. februar 2025
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Besvarelse fra Omega Breaks

Many thanks for your feedback. Apologies you weren't able to book this trip online. Kind regards, Helen

Bedømt til 3 ud af 5 stjerner

Hotel/ Cirque du Soleil fine, but not

The hotel was fine for a couple of nights, although it the room had the worst lighting of all the hotels rooms I have ever stayed in. The breakfast was disappointing, considering the Stamford Bridge Hotel is supposed to be 4 star. The Cirque du Soleil was excellent, although the seats we were allocated in the very top row at the Royal Albert Hall did not seem to be the ones I had paid £40 extra for. I am still trying to get a response from Omega Travel. Their Customer Service is extremely disappointing. They do not answer the phone, and took 5 days to respond to my email, even though they say a maximum of 3 working days. Now this matter has been raised as a complaint and I have to wait a further 14 days for an answer. I would not book with them again.

4. februar 2025
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Besvarelse fra Omega Breaks

Good morning Sally,

Very sorry to read your review; I can see that the Customer Service Team have your complaint - it was logged with them on the 6th February. I will ask them to get a response out tot you this week.

I am sorry if there has been a slight delay in getting back to you.
Kind regards Monica

Bedømt til 3 ud af 5 stjerner

Not exceptional, just did what they had to

Tickets could have been sent when I paid rather than months later 2 weeks or so before the event. Left me wondering what seats I'd been allocated.
Also if they must ask for a review do so once not repeatedly as I was tempted to give a lower rating due to pestering

4. februar 2025
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Besvarelse fra Omega Breaks

Thank you for your feedback - all taken on board. My apologies if you felt pestered - that is certainly not the intention, so I am sorry.
Kind regards
Monica

Bedømt til 5 ud af 5 stjerner

A welcoming driver

A welcoming driver, a very good hotel with an excellent breakfast and a super show. I have been on quite a few of your weekend trips before, but this was the first time I have done a Thursday/Friday trip. Excellent. Being dropped off in London as soon as we arrived rather than travelling to the hotel first then returning to London is an excellent idea.

10. februar 2025
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Besvarelse fra Omega Breaks

Fantastic to read Mrs Bentham; many thanks for your positive review o your experience with Omega Breaks. Kind regards, Helen

Bedømt til 5 ud af 5 stjerner

Stamford Bridge Hotel and Hamilton

Omega kept us in touch beforehand so that there were no unexpected situations. The hotel was excellent, clean, comfortable and the staff were most attentive. The theatre seats we were allocated were good and we had an uninterrupted view of the stage. Breakfast in the morning was good with lots of choices. Well worth a visit. Only one slight problem in that the hotel had a change of name when we arrived so it was a little difficult to find initially.

10. januar 2025
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Besvarelse fra Omega Breaks

Many thanks for taking the time to leave your positive review. Apologies the hotel name had changed, and we hadn't informed you in time, but glad it didn't ruin your overall experience of Omega Breaks. Kind regards, Helen

Bedømt til 4 ud af 5 stjerner

Overall very good

Good coach drivers, very informative. Hotel very good, comfortable and good breakfast. Theatre seats were very poor, couldn’t see the whole stage so we moved after the show started to empty seats with a better view.

10. februar 2025
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Besvarelse fra Omega Breaks

Thank you very much for taking the time to leave your feedback. I'm delighted to read the driver and hotel met your expectations, but apologise for the initial seat allocation. With kind regards, Helen

Bedømt til 4 ud af 5 stjerner

London theatre

Prompt pickups and transfers. Good driver communication. Nice comfortable hotel room.
Plenty of time in London 2nd day. Great show.

10. februar 2025
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Besvarelse fra Omega Breaks

That's great to read Mrs Sully. Thank you very much for taking the time to leave your feedback. Kind regards, Helen

Bedømt til 5 ud af 5 stjerner

Great Hotel and Location

We had a lovely couple of nights staying at the Stamford Bridge Hotel, situated at the Chelsea Football ground. Well appointed rooms with Tv, coffee/tea making facilities. Breakfast was included, which offered a good choice. Steve was very helpful and friendly. We saw the musical Hamilton, which was included in the two night stay and was excellent. We would highly recommend this offer.

9. februar 2025
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Besvarelse fra Omega Breaks

Great feedback and great to hear you have had such a good time! Monica

Bedømt til 2 ud af 5 stjerner

Our hotel room wasn’t ready in time for…

Our hotel room wasn’t ready in time for us to make it to the show that we had booked in the package. This meant I had to change in the ladies toilets. NOT ideal. Room was ready on return at 10pm, but it would have been nice to have been able to freshen up before going out.

19. januar 2025
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Besvarelse fra Omega Breaks

Thank you for letting us know and totally agree - the room should have been ready, so I am genuinely sorry to read of your experience on this occasion. I will ask one of the Customer Service team to make contact with you directly.
Kind regards
Monica

Bedømt til 5 ud af 5 stjerner

We had a great time

We had a great time. Some others on the same trip had issues with the hotel - the hotel’s problem though not Omega

30. januar 2025
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Besvarelse fra Omega Breaks

Thank you for sharing your feedback - very much appreciated. Kind regards Monica

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