Día viernes se cayo la red. Nos dice al mediodía que están trabajando. Vemos todos los cables caídos en el área. Hoy sábado, no hay nadie trabajando y nos dicen que tiene 72hs laborables para solucion... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Simply the worst! For many years I'm client of this very bad company. Highly not recommended - internet does disappear several times a month, often for several days (with ZERO compensation given)... Se mere
Virksomheden har svaret
ESTÁ OPINIÓN LA QUIERO PONER… PORQUE HAY QUE RECONOCER CUANDO SE HACEN LAS COSAS BIEN… CADA QUE VENGO POR CUALQUIER DUDA PROBLEMA LO ÚNICO QUE ENCUENTRO ES UN SABER ESTAR … UNA DISPONIBILIDAD PARA CON... Se mere
Virksomheden har svaret
We had very good experience with olin. Saturday rang them and agreed the contract on the phone. Monday , installation enginee rang. Spoke in English, as I was flying back next day, got the technician... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Expertos en servicios de telecomunicaciones en el mercado regional; tanto para mayoristas, con nuestra red de alta velocidad Olinfra, como para minoristas a través de la gestión de nuestros operadores locales.
Kontaktoplysninger
AVENIDA MIGUEL DE CERVANTES, EDIFICIO ALBATROS V, S/N, 29660, Marbella, Spanien
- +34 951 56 05 60
- info@olin.es
- olin.es
3,4
Middel
697 anmeldelser
Har besvaret 93 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Muy contento con la atención recibida…
Muy contento con la atención recibida por parte del dependiente Manu en la Tienda de Teatinos
24. februar 2026
Uopfordret anmeldelse
Besvarelse fra Olin Store
¡Gracias por tu reseña! 💙
Nos encanta saber que Manu te atendió genial en nuestra tienda de Teatinos 🙌
¡Te esperamos pronto! 🚀
Mala experiencia
Muy mal. Es una vergüenza no tener 7 dias ya sin internet en casa. Llamas y reclamas y te responden con pasaran la incidencia con los técnicos. Y asi todos los dias. No te dan una solución. Es denunciable el tema.es una verdadera vergüenza de compañía. Mal pero muy mal
20. februar 2026
Uopfordret anmeldelse
Besvarelse fra Olin Store
Hola,
Lamentamos muchísimo la situación que nos comentas. Entendemos perfectamente tu enfado después de varios días sin servicio, y te pedimos disculpas porque esta no es la experiencia que queremos ofrecer 💙
Queremos ayudarte y revisar tu incidencia con prioridad. Por favor, llámanos al 1560 o envíanos un mensaje privado con tus datos para que podamos comprobar tu caso y darte una solución lo antes posible.
Gracias por tu paciencia.
Son unos sinvergüenzas!
Son unos sinvergüenzas!!
7 días llevo sin Internet y sin obtener respuesta al problema! 7 días!!!!!!!!
Estafadores ,ineptos y sinvergüenzas! Eso es Olin!!!
14. februar 2026
Uopfordret anmeldelse
Besvarelse fra Olin Store
Hola,
Sentimos mucho leer tu mensaje y entendemos perfectamente tu malestar tras tantos días sin servicio. Te pedimos disculpas sinceras, porque esta no es la experiencia que queremos que tengas con Olin 💙
Queremos revisar tu caso con urgencia y darte una solución cuanto antes. Por favor, llámanos al 1560 o envíanos un mensaje privado con tus datos para que podamos comprobar tu incidencia y ayudarte.
Estamos aquí para resolverlo.
Todo perfecto
Solo he ido una vez, pero el trato genial con Nerea en la tienda de Huelva. Todo perfecto.
12. februar 2026
Uopfordret anmeldelse
Besvarelse fra Olin Store
¡Muchas gracias por tu reseña! 💙
Nos alegra saber que, aunque haya sido tu primera visita, el trato con Nerea en nuestra tienda de Huelva fue genial 🙌
¡Aquí te esperamos para lo que necesites! 🚀
Imposible contactar con Olin
Imposible contactar con Olin. Tengo mi servicio de fibra en pausa y no funciona la pagina web. Tampoco el numero de telefono porque estoy llamando a Espana desde Francia y no se puede contactar por teléfono.El chat no funciona... Qué pasa? Esta quebrando la compania?????
18. februar 2026
Uopfordret anmeldelse
Besvarelse fra Olin Store
Hola, lamentamos mucho los inconvenientes que estás teniendo para contactarnos y el problema con tu servicio de fibra. Entendemos lo frustrante que es no poder acceder a la página, al chat ni al teléfono, especialmente estando en el extranjero.
Queremos asegurarte que Olin sigue operando con normalidad y que tu caso puede resolverse. Por favor, te pedimos que nos escribas un correo a atencionalcliente@olin.com
(siendo desde Francia) o uses un número local alternativo que podamos indicarte para asistencia internacional. Nuestro equipo revisará tu servicio de inmediato.
Gracias por tu paciencia; trabajamos para que puedas conectarte sin problemas lo antes posible.
Excelente trato profesional
Excelente trato profesional
Me lo aconsejaron, y después del trato profesional y las coberturas ofrecidas quede muy contento, lo aconsejo sinceramente, pueden visitar la tienda en Huelva donde la atenderán y aconsejarán lo más conveniente para cada cliente
3. februar 2026
Uopfordret anmeldelse
Besvarelse fra Olin Store
Hola! 😊
Muchas gracias por tu comentario. Nos alegra saber que el trato profesional y las coberturas ofrecidas cumplieron tus expectativas.
Gracias también por recomendar nuestra tienda en Huelva; seguro que ayudará a otros clientes a recibir la mejor atención. 💙
En Olin siempre trabajamos para brindar el servicio más adecuado a cada persona. ¡Gracias por confiar en nosotros!
Terrible service
Terrible service. Avoid this internet provider at all costs. They keep promising “we’ll fix it tomorrow,” but nothing changes. Over the last 3 months, there have been 4–5 outages, and each time it took them 1–3 days to restore the connection. Now I’ve been without internet for 5 days already. This is unacceptable. Do not use this provider’s services.
17. februar 2026
Uopfordret anmeldelse
Besvarelse fra Olin Store
Hello, we’re very sorry to hear about the repeated service interruptions and the delays in restoring your connection. We completely understand how frustrating it is to be without internet, especially over several days.
At Olin, we take these situations seriously and want to review your case immediately. Please contact our support team directly at 1560 (from Spain) so we can investigate your outages and provide a prompt resolution.
We appreciate your feedback, as it helps us improve our service, and we hope to restore your trust as soon as possible.
servizio assistenza pessimo non…
servizio assistenza pessimo non risponde nessuno e anche lasciando il numero di telefono nessuno richiama bisogna andare in negozio fisicamente dove non sono preparati da un punto di vista tecnico. pessima esperienza.
17. februar 2026
Uopfordret anmeldelse
Besvarelse fra Olin Store
Ciao, ci dispiace molto per l’esperienza negativa che ci condividi. Comprendiamo quanto possa essere frustrante non ricevere risposta e dover recarsi in negozio senza trovare il supporto tecnico necessario.
Ti invitiamo a contattarci direttamente al 1560, dove il nostro team potrà prendere in carico il tuo caso e fornirti l’assistenza adeguata.
Grazie per il tuo feedback, ci aiuta a migliorare continuamente il servizio di Olin.
Poor service
The internet service they provide is not good at all. Lots of disconnections. the website and customer area is horrible, you cannot do anything online, you need to call and wait forever in the queue. not recommending.
16. februar 2026
Uopfordret anmeldelse
Besvarelse fra Olin Store
Hello, we’re very sorry to hear about the issues you’ve experienced with your internet service and the difficulties using our website. We understand how frustrating it is to face frequent disconnections and long wait times.
At Olin, we want to help resolve your case as quickly as possible. Please contact our support team at 1560 so they can review your situation and provide the assistance you need.
We appreciate your feedback, as it helps us improve our service for all customers.
Shittiest & slowest service ever
2 weeks that we have to wait for an appointment for Fibre installation !!!
It need them 7 days (!!!) in order to see there as still an account active which they have to cancell first in order to proceed with our contract...
Worst customer service ever!!
16. februar 2026
Uopfordret anmeldelse
Besvarelse fra Olin Store
Hello, we’re very sorry for the delay and the inconvenience you’ve experienced with your fibre installation. We understand how frustrating it is to wait and deal with account issues before your service can start.
At Olin, we take these situations seriously and want to help resolve your case as quickly as possible. Please contact our support team at 1560 so they can review your account and schedule the installation promptly.
Thank you for your feedback—it helps us improve our service for all customers.
Another Billing Scam
I wanted to get an eSIM code emailed to me.
According to the web site “The eSIM is a simple, free, and eco-friendly evolution of the traditional SIM card. Discover how it works and all the advantages of switching to an eSIM.”
However that is only until you want one when the fee becomes €5 and they send you a form to complete with no access to do so which means “simple” is not the case.
Once a company becomes Spanish the BS and lack of simplicity arrives overnight, and you pay for total lack of service.
Worse than that they talk down to you as though you are the stupid one for highlighting the false advertising.
If I had realised Olin Broadband came with Yoigo cellnet I would have got Movistar cable instead.
UPDATE: I cancelled, their loss. They don’t collect their router and with no store in my town it’s a bus trip even if you have health issues.
Really considerate company, and I anticipate they are probably evading their responsibility to the aged health challenged.
RESPONSE UPDATE:
The router was returned as you gave me no choice. Too late to offer assistance now.
To compound your customer service, non user friendly behaviour, despite notifying you two weeks before the bill was due and notifying you that the DD was cancelled and I would pay my final bill by phone once you confirmed the figure and acceptance of the pristine router, your customer service team demanded €10 for a returned direct debit before you had even tried to claim the final figure or had even emailed me my bill notification. I would not recommend such a devious money grabbing company, nor do I intend to pay €10 until you prove I paid after you had a direct debit returned. I will also refer the matter to the ombudsman for “sharp practice”
All my communication is documented and receipt confirmed so no legitimate excuse possible.
People need to AVOID Olin as an honest credible provider. It’s a middle man piggybacking off third party main players so makes up its money seemingly by making up charges and failing to support customers.
14. februar 2026
Uopfordret anmeldelse
Besvarelse fra Olin Store
Hi,
We’re really sorry to hear about your experience and the frustration caused. This is clearly not the smooth, simple service we aim to provide 💙
We understand your concerns regarding the eSIM process, fees, and the inconvenience with the router return. Your feedback is important, and we’ll review it internally to improve clarity and accessibility for all customers.
If there’s anything we can do to assist you with the return or any remaining steps, please contact us at 1560 — we want to make it right wherever possible.
We truly appreciate your feedback and patience.
Internet down for over a week – no support or updates
For over a week our entire street in Marbella has had no internet service from Olin.
I have called customer services every single day and receive exactly the same response each time:
“No update”,
“No access to technical team”,
“No escalation possible”,
“No timeframe for repair”.
There is no proactive communication, no written updates and no apparent complaints escalation process.
For a telecommunications provider this level of service is completely unacceptable. A week without internet for homes and businesses - with no technical explanation and no resolution timeline - falls far below reasonable service standards.
I am now submitting a formal written complaint and requesting:
• A full explanation of the outage
• A confirmed repair timeline
• Compensation for the prolonged loss of service
Until this is resolved and communication improves, I cannot recommend this provider.
5. februar 2026
Uopfordret anmeldelse
Besvarelse fra Olin Store
Hi,
We sincerely apologise for the prolonged outage in your area and the lack of clear communication. This is far below the level of service we aim to provide, and we fully understand your frustration 💙
Please call us directly at 1560 so we can prioritise your case, provide a detailed update on the outage, confirm a repair timeline, and discuss compensation for the inconvenience caused.
We truly appreciate your patience and want to resolve this as quickly as possible.
Not sure if they're still in business.
Not sure if they're still in business. Our Internet has been off for ten days and I'm unable to get hold of anyone.
It's always been unreliable. Just too lazy to change 🤦🏿♂️
2. februar 2026
Uopfordret anmeldelse
Besvarelse fra Olin Store
We’re very sorry to read this and understand how frustrating it must be to be without service for so long. This is not the experience we want for our customers and we would really like to review your case in detail.
Please call us at 1560 so we can look into it and help you as quickly as possible. Your case is important to us and we want to resolve it for you.
So terrible. Worst Possible Internet Provider.
So terrible, Worst Possible Internet Provider, and they don't care!
Service if off or very slow more times than on.
NO CUSTOMER SERVICE.
Don't answer phone and don't reply to emails.
Can't be trusted regarding accounts. See other reviews regarding Direct Debits.
4. februar 2026
Uopfordret anmeldelse
Besvarelse fra Olin Store
We’re very sorry to hear about your experience. This is not the level of service we aim to provide and we take your feedback very seriously. We would really like to review your case and help resolve the situation as soon as possible.
Please contact us by calling 1560 so we can look into your case in a fast and personalised way. Your experience is important to us and helps us improve.
I’d give no stars but that’s not an…
I’d give no stars but that’s not an option.
My internet has been down for 13days now and no one at Olin can explain why nor tell me when it “might” be fixed.
I have called them twice daily for updates but each time I am told, “your case has been passed up to a higher level”. So if this is being treated seriously, why not pay technicians to work overtime until it is mended. But Sir, they do not work on weekends!” They don’t seem to work at all!
Avoid Olin at all costs or you will regret it.
3. februar 2026
Uopfordret anmeldelse
Besvarelse fra Olin Store
We’re very sorry to read about your experience and the inconvenience caused. This is not the service we want to provide, and we fully understand your frustration. We would really like to review your case in detail and help resolve it as soon as possible.
Please call us at 1560 so we can check your case and assist you in the fastest and most personalised way. Your case is important to us and we appreciate your feedback.
Muy bien la tienda de Huelva
Super contento con la atención en la tienda de Huelva, muy amables y resolutivos en la tramitación.
27. januar 2026
Uopfordret anmeldelse
Besvarelse fra Olin Store
¡Muchas gracias por tu comentario! Nos alegra saber que tuviste una experiencia tan positiva en nuestra tienda de Huelva y que nuestro equipo pudo ayudarte de manera rápida y amable. Comentarios como el tuyo nos motivan a seguir ofreciendo el mejor servicio. 💙
Kim did a great job helping me through…
Kim did a great job helping me through many different needs.
23. januar 2026
Uopfordret anmeldelse
Besvarelse fra Olin Store
Thank you very much for your feedback! 💙 We’re delighted to hear that Kim was able to help you with everything you needed. We’ll be sure to share your kind words. We’re here whenever you need us!
Su atención al cliente es excelente…
Su atención al cliente es excelente todos muy amable en tienda de huelva
23. januar 2026
Uopfordret anmeldelse
Besvarelse fra Olin Store
¡Muchas gracias por tu comentario! 💙 Nos alegra saber que recibiste una atención excelente en nuestra tienda de Huelva. Todo nuestro equipo trabaja para ofrecer el mejor servicio posible. ¡Te esperamos siempre que nos necesites!
Profesionalidad.
Con respecto a sus oficinas situadas en Huelva capital.
Trato exquisito. Servicio y resolución de dudas inmejorable. Nerea, su comercial, ofrece un trato cercano y de alta eficiencia, siempre velando por la satisfacción de sus clientes.
Completamente recomendado.
22. januar 2026
Uopfordret anmeldelse
Besvarelse fra Olin Store
¡Muchísimas gracias por tu reseña! 💙 Nos alegra enormemente saber que Nerea y nuestro equipo en Huelva te brindaron un trato cercano y eficiente. Comentarios como el tuyo nos motivan a seguir ofreciendo un servicio de calidad. ¡Te esperamos siempre que nos necesites!
Avoid if possible
Avoid if possible, internet connection is unreliable and missing 1-2 times a month but fixing issue takes 1-3 days. Do not recommend. Do not ask me to call you, you don't care.
1. januar 2026
Uopfordret anmeldelse
Besvarelse fra Olin Store
We’re very sorry to hear about your experience. We understand how frustrating it is when your connection is unreliable. We truly want to help resolve your case as quickly as possible.
Please call us at 1560 so we can review your situation and assist you in the fastest and most personalised way. Your feedback is important to us.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.