we bought from Oka in fenwick’s Newcastle ,which is always a very pleasant treat.we bought a couple of beautiful cushion covers just wish I had bought more and the most beautiful Nebsworth mirror.The... Se mere
Virksomheden har svaret
Lokation
Skift lokationNorthumberland Street 39, NE1 7DE Newcastle upon Tyne, England, GB
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Se, hvad kunderne siger
Thank goodness we have a local OKA retail outlet at Fenwick Ltd, Newcastle, rather than travelling down to Harrogate to visually see products. I was able to find the exact products I required with t... Se mere
Virksomheden har svaret
The ability to browse in Peace( there is a lot to look at!).The products are beautiful and well displayed.This is an expensive brand,but superior to what is offered on the High Street. And- where be... Se mere
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I went into the store to purchase some prints I'd seen online. Chris helped me navigate pre-purchase as they were out of stock. The delivery charge is high so it made sense to look at some other items... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We’re continuing to make our northern mark - this time in the heart of Newcastle, with a new concession at Fenwick, one of the UK’s most iconic department stores. Located on Fenwick’s renowned furniture floor, the new OKA space will showcase our carefully curated collection of furniture, homeware, textiles, and lighting - all designed to help customers create homes full of character, comfort, and individuality. Keep checking back for updates on our opening plans – or sign up to our emails to be the first to hear about the exciting celebrations we have in store.
Kontaktoplysninger
Northumberland Street 39, NE1 7DE, Newcastle upon Tyne, England, Storbritannien
- 01916 911532
4,8
Fremragende
78 anmeldelser
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lovely to have an Oka near to home
we bought from Oka in fenwick’s Newcastle ,which is always a very pleasant treat.we bought a couple of beautiful cushion covers just wish I had bought more and the most beautiful Nebsworth mirror.The young lady at the counter was very friendly but she was not allowed to use the till so had to wait for a little while until she was able to contact someone who could but luckily some one was available before our parking ticket ran out . I would have given 5 stars if we were able to pay for our goods as usual .The delivery service is also very good although a little expensive
5. oktober 2026
Besvarelse fra OKA - Newcastle
Dear Lesley
Thank you for taking the time to share your feedback. It is wonderful to hear that you enjoyed selecting your new home items and that you were pleased with the friendly service provided by the team, as well as the delivery experience.
At the same time, we sincerely apologise for the delay you experienced at the checkout counter and any stress it caused regarding your parking. We completely understand how frustrating it is to wait to complete a purchase, and your comments have been noted so we can work on improving the experience for our customers. We truly appreciate your support and hope to welcome you back again soon.
Best wishes
OKA
The member of staff that served us was…
The member of staff that served us was very helpful
25. september 2026
Besvarelse fra OKA - Newcastle
Dear Mari
Thank you for taking the time to leave such a lovely review. We are delighted to hear that our team member provided you with such attentive and supportive assistance during your visit to our Fenwick Newcastle concession. Your kind feedback is greatly appreciated, and we look forward to welcoming you back again soon.
Kind regards
OKA
A local OKA
Thank goodness we have a local OKA retail outlet at Fenwick Ltd, Newcastle, rather than travelling down to Harrogate to visually see products.
I was able to find the exact products I required with the help of a polite sales assistant.
I would like to see a wider choice of products (if available) at OKA Newcastle.
30. september 2026
Besvarelse fra OKA - Newcastle
Dear Customer
Thank you so much for your lovely review. We are delighted that having a local concession made your shopping experience more convenient and that you were able to see our range in person. It is fantastic to hear that our team provided such helpful service and assisted you in finding everything you needed.
We also really appreciate your feedback regarding the product selection on display. Suggestions like yours are invaluable to us, and we will certainly share your comments with the relevant teams as we continuously look for ways to improve our local offerings. We look forward to welcoming you back again soon.
Best wishes
OKA
Besvarelse fra OKA - Newcastle
Dear Heather,
We’re so pleased to hear that you’re happy with both the service and your new purchase.
Thank you for choosing OKA.
Kind regards,
OKA
Beautiful environment and outstanding service
Excellent staff member have me great advice. Superb communication skills.
28. september 2026
Besvarelse fra OKA - Newcastle
Dear Aideen,
We’re delighted to hear that you received such helpful advice during your visit to our Newcastle store.
Thank you for your kind feedback — we’ll be sure to pass it on to the team.
Kind regards,
OKA
Love OKA
Love OKA. The quality is unbeatable. Everything is beautifully crafted with natural materials.
Thanks also to the manager at the store for finding the beautiful wall light I coveted!
27. september 2026
Besvarelse fra OKA - Newcastle
Dear Edwards,
What lovely feedback to receive. We’re so pleased to hear how much you love OKA and our pieces.
It’s wonderful to know the Newcastle store manager was able to help find the wall light you had your eye on. We’ll be sure to pass your kind words on.
Kind regards,
OKA
Amazing service as usual and very…
Amazing service as usual and very knowledgeable and helpful staff.
26. september 2026
Besvarelse fra OKA - Newcastle
Dear Kirk,
We’re delighted to hear that you continue to receive such great service from our team.
Thank you for your kind feedback — we’ll be sure to pass it on to our Newcastle store.
Kind regards,
OKA
As always the staff at Oka in Fenwick…
As always the staff at Oka in Fenwick at Newcastle were extremely helpful and polite
We have purchased several Oka items now and every time it’s been a positive experience
24. september 2026
Besvarelse fra OKA - Newcastle
Dear Mrs Johnson
Thank you for your lovely feedback. We are so pleased to hear you consistently have positive experiences at our Newcastle concession and with our team. We truly appreciate your continued support and look forward to welcoming you back again soon.
Best wishes
OKA
Very helpful staff
Very helpful staff, clear and knowledgeable and not at all pushy.
8. september 2026
Besvarelse fra OKA - Newcastle
Dear Lesley
Thank you for your lovely review! We are so pleased to hear about your positive experience in our Fenwicks Newcastle concession, and that you found our team to be helpful and knowledgeable. We truly appreciate your kind feedback.
Warm regards
OKA
A joy to shop in Oka.
The ability to browse in Peace( there is a lot to look at!).The products are beautiful and well displayed.This is an expensive brand,but superior to what is offered on the High Street.
And- where better to have an Oka range,why Fenwicks in Newcastle of course.
My personal experiences have always been positive with good staff interface.The staff really do enjoy their work.
5. september 2026
Besvarelse fra OKA - Newcastle
Dear Gina
Thank you for your wonderful review. We are so pleased to hear you enjoy browsing our products and appreciate the beautiful displays. It's fantastic to know that your experiences have always been positive and that our team's enthusiasm shines through. We agree that Fenwick's in Newcastle is the perfect home for us!
Warmest regards
OKA
Besvarelse fra OKA - Newcastle
Dear Helen,
Thank you for your kind feedback. We’re delighted the team at our Newcastle Fenwick concession made such a positive impression.
We really appreciate you taking the time to share your review and will be sure to pass your comments on to the team.
Kind regards,
OKA
Purchasing Prints
I went into the store to purchase some prints I'd seen online. Chris helped me navigate pre-purchase as they were out of stock. The delivery charge is high so it made sense to look at some other items to place on the same order. The sale and additional 15% off made this an attractive deal. Chris was very pleasant and so helpful with his product advice. It's an inspirational store with beautiful room sets.
31. august 2026
Besvarelse fra OKA - Newcastle
Dear Trish,
Thank you for taking the time to share your feedback. We’re delighted Chris was able to help with your order and offer useful guidance while you chose your pieces.
We’ll be sure to pass your kind words on to him and the Newcastle team, and we hope your new OKA pieces make a lovely addition to your home.
Kind regards,
OKA
Wonderfully inspiring
Great advice in store. Wonderfully inspiring. Beautiful faux flowers.
26. august 2026
Besvarelse fra OKA - Newcastle
Dear Jules
We're so pleased to hear that you enjoyed your visit to our Newcastle showroom and found the in-store advice inspiring and that you love our beautiful faux flowers. We truly appreciate your wonderful feedback!
Kind regards
OKA
We had first class service by Lily at OKA Newcastle
We had first class service by Lily at OKA in Newcastle Fenwick. She was so helpful and friendly with our purchase we will definitely be back.
29. august 2026
Uopfordret anmeldelse
Besvarelse fra OKA - Newcastle
Dear Sandra
Thank you for sharing your wonderful feedback. We are so pleased to hear about your positive experience at our Newcastle Fenwick store and that Lily provided such helpful and friendly service. We truly appreciate your kind words and look forward to welcoming you back again soon.
Best wishes
OKA
I needed to 'shop the look'
I needed to 'shop the look' and Izzy at Head Office was amazing about sourcing the products and the Newcastle shop was amazing at making sure my order was in stock and safely delivered, thank you both for all your help, much appreciated
20. august 2026
Besvarelse fra OKA - Newcastle
Dear Guest
We're so pleased to hear that you had such a positive experience with us! It's wonderful to know that Izzy was able to help you find exactly what you were looking for and ensure a smooth delivery. We'll be sure to pass on your kind words to everyone involved.
Wam regards
OKA
It was straightforward
24. august 2026
Besvarelse fra OKA - Newcastle
Dear Great to have OKA in Newcastle
We're delighted to hear that you had a positive experience with your order, and we hope that you are happy with your purchase.
Thank you for taking the time to share your feedback with us.
Kind regards
OKA
Besvarelse fra OKA - Newcastle
Dear Janette
Thank you for your lovely feedback. We're so pleased to hear that you received such friendly and helpful service in our Newcastle store and we hope that you love your purchase.
Your kind comments are greatly appreciated and will be happily shared.
Warm regards
OKA
Besvarelse fra OKA - Newcastle
Dear Thelma
Thank you for your lovely feedback. We're so pleased to hear that you received such friendly and helpful service from our Newcastle store and we hope you are happy with your purchase.
Your kind comments are greatly appreciated and will be happily shared.
Warm regards
OKA
Absolutely amazing
Absolutely amazing, friendly and helpful staff at the Newcastle store.
After DPD lost part of my order and then damaged the replacement, the staff at the store went above and beyond helping me sort it out and finding an alternative store where I could get a replacement for the damaged item.
Thank you to the whole team for keeping me updated and all your help through the whole experience which was all due to DPD's fault.
3. august 2026
Besvarelse fra OKA - Newcastle
Dear George
Thank you for taking the time to share such a wonderful review. We are absolutely delighted to hear about your positive experience at our Newcastle store. It's fantastic to know that our team went above and beyond to assist you with your order. We truly appreciate your feedback and hope that you will visit us again soon!
Best wishes
OKA
No fabric sample available
No fabric sample available
Money paid in full at time of order with no set delivery time
Emails about order that didn’t make sense - at one time order delayed until November then suddenly I was asked to pick delivery date
Actual delivery was absolutely great - plenty of notice on times and helpful men.
Quality of items good
21. august 2026
Besvarelse fra OKA - Newcastle
Dear Mrs M,
Thank you for your review. We are pleased to hear that you are happy with the quality of your items and that the delivery experience was positive.
We are sorry to read that other parts of the process were less clear, particularly regarding fabric samples, payment, lead time updates and order communication. Your feedback has been shared with the relevant teams for review.
Kind regards,
OKA
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