The OKA Harrogate store is a credit to the company. Last week I ordered some cutlery which was out of stock online, so I rang up to see if they were able to deliver it from store - which they were. Zo... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
Very disdainful staff in the Harrogate shop. Worked at their own pace (2 of them fawning around one customer with no interest in me!!) Couldn’t help me with some prints that I liked but offered to ord... Se mere
Virksomheden har svaret
Michelle and Emma always make our shopping experience in Harrogate's OKA branch, a pleasure. They're both warm and friendly and always go out of their way to help us find what we're looking for. We lo... Se mere
Virksomheden har svaret
We have just ordered some new furniture from Oka - again. Since they shut the Edinburgh store, it has been difficult, but with the help of ChatGPT we found what we were looking for. We found the Har... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
In this scenic town in North Yorkshire sits one of our largest countryside stores; OKA Harrogate offers you the chance to view our Garden Range as well as seasonal room sets that display the majority of our interiors collection, styled in inspirational ways by our talented visual team.
Kontaktoplysninger
9 West Park, HG1 1BL, Harrogate, Storbritannien
- +44 1423 701161
4,8
Fremragende
282 anmeldelser
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Besvarelse fra OKA - Harrogate
Dear David
Thank you for your review. We are delighted to hear that you received good service during your visit, and we truly appreciate you taking the time to share your feedback. We hope to welcome you back again soon.
Kind regards,
OKA
On Monday 27th October I purchased a…
On Monday 27th October I purchased a mirror and also wanted to purchase a set of 5 Pentangle wall murals, I was told the latter would be reduced as your mid term sale was due to start the following day 28th., also that as I was a first time customer I would receive a 15% discount I paid for the mirror with the discounted price on the 27th. and called on the 28th to pay for the discounted Pentangle wall murals only to be told as the items had been reduced in the sale, the 15% first time customer discount was not applicable, and in addition a £50 delivery charge would be applied to the pictures as they were not a stock held item even though I was collecting them from your shop, I find this behaviour to be totally unacceptable, delivery charge to your home yes, but not a collection from your premises. I cancelled the sale, and will not shop at OKA again
27. oktober 2025
Besvarelse fra OKA - Harrogate
Dear Mr Barnes,
Thank you for taking the time to share your feedback. We are sorry to learn of your disappointment regarding the information provided about the first-time customer discount and the Click & Collect charge.
Our Click & Collect fees are outlined on our website. A small, tiered charge has been introduced to reflect the cost of picking, packing, and transporting Click & Collect orders to the selected store. These costs have increased in line with rising wages, employment costs, and fuel prices. While we continue to absorb part of these costs, our rates remain consistent with those of other premium homeware and furniture brands.
We fully appreciate how this situation may have been frustrating, particularly as a new customer, and your comments will be shared with the relevant teams to ensure greater clarity in future communications.
Kind regards,
OKA
Very helpful and pleasant staff.
21. oktober 2025
Besvarelse fra OKA - Harrogate
Dear Cay
Thank you for your kind review. We are delighted to hear that you found our Harrogate team provided helpful service during your recent visit. Your feedback is greatly appreciated, and we look forward to welcoming you back again soon.
Best regards,
OKA
What a lovely team of ladies at…
What a lovely team of ladies at harrogate.
We bought 3 cushions and they all chatted to us and made us welcome.
Only one small gripe with okas buying team why oh why have you discontinued the pasha range of plates and only do the cups? I absolutely loved them and can't get replacements.
26. oktober 2025
Besvarelse fra OKA - Harrogate
Dear Helene,
Thank you for your lovely review. We are delighted to hear that you felt so welcome during your visit to our Harrogate store and that the team helped make your experience an enjoyable one.
We also appreciate your feedback regarding the Pasha range. We understand how frustrating it can be when a favourite collection is discontinued, and we will make sure your comments are shared with our buying team for consideration.
Thank you again for taking the time to share your thoughts. We hope to welcome you back soon.
Kind regards,
OKA
Impeccable service.
From start to finish the service was second to none . The staff could not do enough to help us and one girl called Fleur was amazing. Her knowledge and help in getting what we needed was fantastic.
25. oktober 2025
Uopfordret anmeldelse
Besvarelse fra OKA - Harrogate
Dear Judith,
Thank you for your wonderful review. We are delighted to hear that your experience in our Harrogate store was such a positive one and that you felt well supported throughout your visit. Providing attentive and knowledgeable service is something we care deeply about, and it’s truly rewarding to know this was reflected.
We hope to welcome you back again soon.
Kind regards,
OKA
The best home store every thing you…
The best home store every thing you didn’t know you wanted in beautiful surroundings
26. september 2025
Besvarelse fra OKA - Harrogate
Dear Mrs Woollin,
Thank you for your lovely review. We’re delighted to hear you enjoyed your visit to our Harrogate store and that you found so many beautiful pieces to love — sometimes it’s the things we didn’t know we needed that make all the difference!
Kind regards,
OKA
Besvarelse fra OKA - Harrogate
Dear Sally,
Thank you for your lovely review. We’re so pleased to hear that our Harrogate team were so helpful and made your visit such a positive experience. Your kind words will certainly be shared with them.
Kind regards,
OKA
Lovely visit to store
Visited the Harrogate store friendly service and helpful staff. Quality of products superb. I don’t live near to a store so rely online so nice to see things all displayed.
24. september 2025
Besvarelse fra OKA - Harrogate
Dear Amanda,
Thank you for your lovely review. We’re delighted to hear you enjoyed your visit to our Harrogate store and received such friendly and helpful service. It’s wonderful that you had the chance to see our products beautifully displayed in person — we’re so pleased you were impressed by the quality.
Kind regards,
OKA
Delivery date cancelled
Delivery date cancelled, could not make alternative arrangements for the rearranged date. Oka did not communicate with the delivery company to arrange a better time or date as requested, instead driver turned up at an inconvenient time.
23. september 2025
Uopfordret anmeldelse
Besvarelse fra OKA - Harrogate
Dear Mr Blackburn,
Thank you for taking the time to share your feedback. We are sorry to hear about the inconvenience caused by the change to your delivery date and the difficulty in arranging an alternative time.
We appreciate how frustrating it must have been when the delivery took place at an unsuitable time despite your request for a different arrangement. This is not the level of service we aim to provide, and we have shared your comments with our delivery partners to help improve coordination and communication going forward.
Thank you again for bringing this to our attention.
Kind regards,
OKA
Besvarelse fra OKA - Harrogate
Dear Mrs Pelling,
Thank you for your lovely review. We’re so pleased to hear that our Harrogate team impressed you with their product knowledge and service. Your kind feedback is greatly appreciated and will be shared with the team.
Kind regards,
OKA
Delighted
I had a really helpful design appointment with Zoe in the Harrogate store and I’m totally delighted with all the ideas that came from that. Received the delivery of furniture/rug/pictures yesterday and my lounge has been transformed!
Thank you so much to all the Harrogate team but Zoe especially!
3. september 2025
Uopfordret anmeldelse
Besvarelse fra OKA - Harrogate
Dear Jackie,
Thank you for your wonderful review. We’re so pleased to hear that Zoe and the Harrogate team provided such helpful design advice and that you’re delighted with how your lounge has been transformed. Your kind words will certainly be shared with Zoe and the store.
Kind regards,
OKA
Showroom furniture moved with a smile
Showroom furniture moved with a smile. Our beautiful rug was folded and taken out to our car with great care and more smiles! Could not fault the service and friendliness from the staff who helped us. Thank you!
22. august 2025
Besvarelse fra OKA - Harrogate
Dear Rob,
Thank you for your wonderful review. We’re so pleased to hear our Harrogate team provided such friendly and attentive service while helping with your rug. It’s lovely to know the experience left such a positive impression — your kind words will be shared with the store.
Kind regards,
OKA
Besvarelse fra OKA - Harrogate
Dear Sheila,
Thank you for your lovely review. We’re delighted to hear you received such professional and friendly service from our Harrogate team. Your feedback is greatly appreciated.
Kind regards,
OKA
Love OKA
Helpful without being pushy
Patient
Accommodating
And I love everything in the shop🤣
27. august 2025
Besvarelse fra OKA - Harrogate
Dear Elizabeth,
Thank you for your wonderful review. We’re delighted to hear you had such a positive experience with our Harrogate team — helpful, patient, and accommodating is exactly what we aim for! It’s lovely to know you love everything in the shop too !
Kind regards,
OKA
Zoe was absolutely fantastic!
Zoe was absolutely fantastic!! She delivered an exceptional and very professional service. She understood exactly what I needed and has a GREAT eye for detail. I couldn’t recommend her highly enough! I definitely look forward to working with her in the future and over the moon with my purchases. The rest of the staff in the Harrogate store were warm, kind, friendly and very welcoming! I look forward to my next visit!
26. august 2025
Uopfordret anmeldelse
Besvarelse fra OKA - Harrogate
Dear Jo Jo,
Thank you for your wonderful review. We’re delighted to hear that Zoe provided such exceptional and professional service — it’s lovely to know her eye for detail helped you find exactly what you were looking for. We’re also so pleased the rest of our Harrogate team made you feel so welcome. We’ll be sure to share your kind words with them all.
Kind regards,
OKA
Staff in Harrogate store was very…
Staff in Harrogate store was very helpful and friendly.
21. august 2025
Besvarelse fra OKA - Harrogate
Dear Mrs Hamilton,
Thank you for your kind review. We’re so pleased to hear you received such helpful and friendly service from our Harrogate team. Your feedback is greatly appreciated.
Kind regards,
OKA
Harrogate OKA and Zoe
Zoe made life easy for us by styling new cushions on our large sofas to give the lounge a new life. Great service and style. We would probably never have chosen what Zoe showed us. Very very happy
8. august 2025
Besvarelse fra OKA - Harrogate
Dear Jan,
Thank you for your kind feedback. We’re delighted to hear Zoe helped refresh your lounge with her creative approach — it’s wonderful to know you’re so pleased with the result.
Kind regards,
OKA
Excellent customer service
Excellent customer service and experience from Sam and Zoe in the Harrogate store. They couldn’t have been more helpful. I returned one of the items and this was also processed efficiently. Impressive!
4. august 2025
Besvarelse fra OKA - Harrogate
Thank you for your kind feedback. We’re delighted to hear that Sam and Zoe in our Harrogate store provided such a helpful and efficient experience, both during your purchase and return. Your comments will be shared with the team.
Kind regards,
OKA
Bad experience reversed
After the lack of customer service and after sales experience, the companies reputation has been saved by the actions of Fleur from the Oka Harrogate store.
Fleur went above and beyond to ensure my order was processed correctly.
A big thank you to Fleur.
8. august 2025
Uopfordret anmeldelse
Besvarelse fra OKA - Harrogate
Dear Adrian,
Thank you for sharing your feedback. I’m very pleased to hear that Fleur was able to turn your experience around and ensure everything was resolved smoothly. I’ll be sure to share your kind words with her and the Harrogate team.
Kind regards,
OKA
Sam from the Harrogate store helped me…
Sam from the Harrogate store helped me with an order and was so helpful, friendly and responsive with all my questions and arrangements. Thank you, Sam!
9. august 2025
Besvarelse fra OKA - Harrogate
Dear Annabel,
Thank you for your lovely review. We’re delighted to hear that Sam at our Harrogate store was so helpful, friendly, and responsive while assisting with your order. Your kind words will be shared with Sam and the team.
Kind regards,
OKA
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