From onboarding to the everyday service, I cannot speak highly enough of OfficeHQ. They are just what I need as a sole practitioner (lawyer) to manage new and existing clients. OfficeHQ are profess... Se mere
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Office HQ have been wonderful. A lifesaver for a busy sole trader who can’t always be available to answer enquires. Simple to set up, easy to make changes as needed and simple billing system. I would... Se mere
Virksomheden har svaret
Office HQ staff are not properly trained (unfortunately), some are even VERY unprofessional, also the wait times for call answering can be extremely long at times, meaning customers/callers will han... Se mere
Virksomheden har svaret
We have been in onsite business for over 15 years and a reliable receptionist solution was always one of our major pain points. We had tried automated receptions, internal staff, answering machines,... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om OfficeHQ
Skrevet af virksomheden
OfficeHQ has been helping Australian businesses stay connected to their customers since 2003. We offer live call answering and outbound calling services – all backed by a team that feels like part of your business.
Our friendly, professional receptionists answer within a few rings, using your business name and a greeting built around how you work. Most calls are answered within Australia, with overflow support to keep wait times short.
We offer a range of plans to suit different call volumes and business needs, from MessageExpress from $25 a month through to MyReceptionist, MyAssistant and MyDiary, which adds full diary management. After-hours or 24/7 cover can be added for businesses that need round-the-clock support. See our call answering plans for full pricing and inclusions.
Need more than call answering? Outbound calling – covering appointment reminders, follow-ups and lead qualification – can be added on our MyAssistant and MyDiary plans.
Trusted by more than 25,000 businesses, we support businesses of every size, from solo operators to established companies, with everything visible in real time through our online client portal or app.
With OfficeHQ's answering services there's no lock-in contract, so you're only ever with us because it's working for you. Try our live call answering service free for 7 days, no credit card required, and see how a dedicated reception team can help your business connect with more customers.
We also offer business phone numbers, call diversion, voicemail-to-email and virtual business addresses, so you can build a professional presence without the overheads of a physical office.
Additionally, we offer AI receptionists who instantly answer, sound natural and deliver messages from just $20 a month for businesses wanting the most affordable, always-on call answering solution. Unlike most AI-powered answering services, if a caller needs a real person, a live receptionist is ready to step in. A 7-day AI call answering free trial is also available.
Our promise to you
Skrevet af virksomheden
- No lock-in contract
- Flexible plans for businesses of any size, with the freedom to change or cancel anytime – nothing to sign you into.
- Try it free for 7 days
- See how it works with a no-obligation 7-day trial. No credit card required.
Kontaktoplysninger
8/84 Wises Road, Buderim, 4556, Sunshine Coast, Australien
- 1300 764 940
- support@officehq.com.au
- officehq.com.au
4,2
God
30 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
OfficeHQ saved us from reception headaches
We have been in onsite business for over 15 years and a reliable receptionist solution was always one of our major pain points. We had tried automated receptions, internal staff, answering machines, VoIP and even AI. We were getting complaints from clients about never being able to get through.
Then we found OfficeHQ. We signed up for the free trial and committed within 4 days of the trial. We have been so impressed with the service and professionalism. The OfficeHQ staff are so friendly and responsive. The App allows us to track our calls and messages and it is like the receptionist is in our office. I could not recommend OfficeHQ more, they are amazing and solved our 15 year reception issues. Shout out to Chiara who made the whole process seamless.
12. august 2026
Uopfordret anmeldelse
Besvarelse fra OfficeHQ
Fifteen years is a long time to be searching for something that just works, so we're genuinely pleased we could be the one that stuck. We'll make sure Chiara hears this, as it sounds like she made a real difference in getting you set up. Thanks for trusting us with something that clearly matters to your business.
— The OfficeHQ Team
It works
It works, but sometimes we get call receivers who are a little rude and abrupt to customers; that's the feedback I get. Also, the service is a little expensive.
5. august 2026
Besvarelse fra OfficeHQ
Thank you for taking the time to share this – it's genuinely useful feedback. We're glad the service is working for you, and we take any suggestion that a caller came across as abrupt seriously, because courteous, professional call handling is what we pride ourselves on.
We'd like to look into the specific calls behind that feedback so we can address them directly, and we'd also welcome the chance to review your plan to make sure it's the best fit for how your calls are coming through.
Our team will be in touch, and you can reach us any time at support@officehq.com.au or 1300 764 940. Thanks again for helping us improve.
— The OfficeHQ Team
Besvarelse fra OfficeHQ
Thank you so much – we'll absolutely keep up the good work!
— The OfficeHQ Team
Always consistant and professional
9. juli 2026
Besvarelse fra OfficeHQ
Thank you for the great review! Consistent, professional call handling is exactly what we aim to deliver every single day, and we're delighted it shows. We appreciate you being with us.
— The OfficeHQ Team
This is such handy business tool
This is such handy business tool. Professional service and Australian voice which is clear and they ask the correct questions.
setting this service up is easy 1 2 3 and for is getting your service provider to install
1. august 2026
Besvarelse fra OfficeHQ
Thank you for the fantastic feedback – we're so pleased you're finding the service so beneficial. Great to hear the setup was quick and easy too. Thanks for choosing OfficeHQ.
— The OfficeHQ Team
The app on an android phone is a bit…
The app on an android phone is a bit difficult to go through,it dosent seem to be android friendly.
31. juli 2026
Besvarelse fra OfficeHQ
Thank you for taking the time to share this – we're sorry the app hasn't been easy to get around on Android. You'll be glad to know it was recently upgraded and relaunched for both Android and iPhone, and our IT team is actively developing it further all the time.
If you're still finding it tricky, do make sure you're on the latest version, or reach out to us at support@officehq.com.au or 1300 764 940 and we'll happily talk you through it. We appreciate your patience as we keep making it better for everyone.
— The OfficeHQ Team
Office HQ have been wonderful
Office HQ have been wonderful. A lifesaver for a busy sole trader who can’t always be available to answer enquires. Simple to set up, easy to make changes as needed and simple billing system. I would recommend Office HQ to anyone needing a virtual reception…and I have recommended to others in my field of work.
29. juli 2026
Besvarelse fra OfficeHQ
Hi Tara, what a wonderful review – thank you! We're so glad OfficeHQ has made such a positive difference for you as a busy sole trader and that you found our live call answering service simple to set up and easy to adjust as your needs change.
Thank you especially for recommending us to others in your field; it genuinely means a lot. We're here whenever you need us.
— The OfficeHQ Team
Besvarelse fra OfficeHQ
Hi Dale, thank you for being a loyal OfficeHQ customer over the years – we really appreciate it. So glad the service keeps hitting the mark.
— The OfficeHQ Team
Such a professional service for a small business.
Such a great service and everything goes so smoothly. It really adds trust to a small business to have a professional person answer and I never miss a message. Just one thing - they ask too many questions of my callers. Hoping to fix that very soon.
29. juli 2026
Besvarelse fra OfficeHQ
Thank you for the great feedback – we're so pleased the service is running smoothly and adding a professional touch for your business. We can absolutely tailor how much our receptionists ask your callers so it feels lighter and quicker. Just let our team know and we'll set it up to suit.
— The OfficeHQ Team
Disappointing Disappointing Sales Experience and Poor Responsiveness
Not too impressed with this company. I contacted them because I believed they offered 24/7 support and wanted more information about using their service for customers calling out of hours.
Despite explaining that I’m based in the UK, I was sent a scheduling link with appointment times that were mostly in the middle of the night UK time. I replied asking what their earliest or latest available times were so I could arrange something at a more reasonable hour. Instead of answering my question, they simply responded saying that I could still use the link despite the time difference. I was willing to be flexible, but there appeared to be very little flexibility on their side. The appointments offered were only between midday and 4pm Sydney time, despite me specifically asking for the earliest or latest availability so that arranging a call from the UK wouldn’t be unnecessarily difficult.
The availability appeared extremely limited, even for someone in Australia. I followed up again asking directly about their opening hours, but this time received no response at all.
If this is the level of responsiveness during the sales process, when they are trying to win new business, it doesn’t inspire confidence in their after-sales support. Overall, I feel I wasted my time trying to engage with them.
7. maj 2026
Uopfordret anmeldelse
Besvarelse fra OfficeHQ
Thank you for taking the time to share this. Your feedback is fair, and we're sorry for the frustration.
We should have connected you with our UK team from the outset, rather than sending scheduling links tied to Australian business hours. That was a miss on our part.
I've personally passed your enquiry to our UK team today and they'll be in touch shortly to arrange a call at a time that works for you - no need to coordinate across time zones yourself. If you're open to giving us another chance, we'd love to make it up to you with a goodwill credit.
We pride ourselves on how we support new clients through onboarding, which makes this one sting a little. We hope we get the chance to show you a very different side of OfficeHQ.
– Chief of Growth & Partnerships, OfficeHQ
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