This place has evolved so much. I am a returning customer last car bought from Oakwood prior to covid. Team at Hero Car Finance were fantastic,had me qualified,accepted less than 60 minutes. The wif... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Had another wonderful experience buying at Oakwood Motor Company. Have bought from them before and as they are a local business I decided to try them first. Sales staff made the initial buying process... Se mere
Virksomheden har svaret
Olivia at Oakwood in Bury made the process of buying our car simple and straightforward. She was responsive via text and helped me secure a deal despite having less than great credit. Thanks again Oli... Se mere
Virksomheden har svaret
Would never recommend this company, aftersales is extremely poor. They do not reply to emails and avoid repairs to car under warranty
Virksomhedsoplysninger
Skrevet af virksomheden
Oakwood Motor Company are an established family run used car dealership based in Bury. We have over 400 cars currently in stock from all your favourite brands including our specialist selection of Audi VW Group vehicles. Our fantastic rates are available on both HP and PCP finance and we have extended warranties available for up to 3 years for complete peace of mind. Our experienced sales team are on hand to help you every step of the way, so give us a call today to reserve your new car with a refundable £100 deposit.
Kontaktoplysninger
Oakwood Motor Company, 26 Whitelegge Street, BL8 1SW, Bury, Storbritannien
- 01617621000
- sales@oakwoodmotorcompany.com
- oakwoodmotorcompany.com
4,0
God
499 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 81 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Fantastic service from Rob and Diana
Fantastic service from Rob and Diana. Great car! Thanks
28. februar 2026
Uopfordret anmeldelse
Besvarelse fra Oakwood Motor Company Bury
Thank you for your fantastic review!
We’re delighted to hear that Rob and Diana provided such great service and that you’re pleased with your car. They’ll both be thrilled to read your kind words.
Thank you for choosing Oakwood Motor Company — we hope you enjoy every mile in your new car! 🚗
Great service from Diana and Joe today…
Great service from Diana and Joe today who sorted us out with our new car. All done very smoothly and worth the drive down from Scotland!
28. februar 2026
Uopfordret anmeldelse
Besvarelse fra Oakwood Motor Company Bury
Thank you so much for your fantastic review!
We’re delighted to hear that Diana and Joe looked after you so well and that everything was completed smoothly. It truly means a lot that you made the journey down from Scotland — we’re so pleased it was worth the trip!
We’ll be sure to pass your kind words on to them both. Thank you for choosing Oakwood Motor Company, and we wish you a safe journey home and many happy miles in your new car! 🚗
Excellent Service from Olivia at Oakwood
I needed a replacement car and viewed online some of the vehicles for sale at Oakwood Motor Company, Bury branch.
From the start Olivia Hall dealt with my first email and the cars I was interested in viewing and throughout the process off exchanging the replacement car to car sale completion.
I would defiantly recommend Olivia Hall with any enquiries you have for car sales and any issues Olivia will advise and help.
Thank you, Olivia!
20. februar 2026
Uopfordret anmeldelse
Besvarelse fra Oakwood Motor Company Bury
Thank you so much for your wonderful review!
We’re delighted to hear that Olivia provided you with such excellent service from your first enquiry right through to completing your replacement car purchase. She takes great pride in making the process smooth, clear and stress-free, so it’s fantastic to know that was reflected in your experience.
Your recommendation means a great deal to us, and we’ll be sure to pass your kind words on to Olivia — she’ll be thrilled to read them.
Thank you again for choosing Oakwood Motor Company, and we wish you many happy miles in your new car! 🚗
I dealt with Diana in finance and she…
I dealt with Diana in finance and she was very helpful and answered any questions, she did my finance and tax.
i also dealt with Andy Glover in the sales department and he was very welcoming and helpful, he made it a very easy process.
25. februar 2026
Uopfordret anmeldelse
Besvarelse fra Oakwood Motor Company Bury
Thank you for your fantastic review!
We’re so pleased to hear that Diana was able to assist you with your finance and tax, answering all your questions and making everything clear and straightforward. We’re also delighted that Andy provided such a welcoming and helpful experience in sales, ensuring the whole process was smooth and easy for you.
Your kind feedback means a lot to the team, and we’ll be sure to pass your comments on to both Diana and Andy.
Thank you for choosing Oakwood Motor Company — we hope you enjoy every mile in your new car! 🚗
Diana was fabulous with the had over…
Diana was fabulous with the had over paperwork and made everything really easy
24. februar 2026
Uopfordret anmeldelse
Besvarelse fra Oakwood Motor Company Bury
Thank you so much for your kind review!
We’re delighted to hear that Diana made the handover paperwork process easy and straightforward for you. She always aims to ensure everything is clear and stress-free, so it’s wonderful to know that was your experience.
We’ll be sure to pass your lovely feedback on to her.
Thank you for choosing Oakwood Motor Company, and we wish you many happy miles ahead! 🚗
Five start service
Ive recently bought an Audi A5 from Oakwood Garage and it was such a good experience. Natalie was honestly so lovely to deal with! She kept in touch the whole time, explained everything in a way that was easy to understand, and was always happy to answer my questions. She made the whole thing feel really easy and stress free. I’d definitely recommend this garage.
21. februar 2026
Uopfordret anmeldelse
Besvarelse fra Oakwood Motor Company Bury
Thank you so much for your fantastic review!
We’re delighted to hear that you had such a positive experience purchasing your Audi A5 with us. It’s wonderful to know that Natalie made the process easy, clear and stress-free, keeping you updated throughout and ensuring all your questions were answered.
We’ll be sure to pass your kind words on to her — she’ll be absolutely thrilled to read them.
Thank you for choosing Oakwood Garage and for your recommendation. We wish you many happy miles in your Audi A5! 🚗
Great service
Great service from the start. Rob and Charlotte made the process simple and efficient, would recommend to anyone looking for a reputable and friendly business.
21. februar 2026
Uopfordret anmeldelse
Besvarelse fra Oakwood Motor Company Bury
Thank you for your great review!
We’re so pleased to hear that Rob and Charlotte made the process simple and efficient for you from the very start. Providing a friendly, straightforward and reputable service is exactly what we strive for, so it’s fantastic to see that reflected in your experience.
We truly appreciate your recommendation and your support. Enjoy your new car, and thank you for choosing Oakwood Motor Company! 🚗
Diana
Diana, was great, everything was smooth, car was immaculate, great , would highly recommend
21. februar 2026
Uopfordret anmeldelse
Besvarelse fra Oakwood Motor Company Bury
Thank you so much for your kind review!
We’re delighted to hear that everything went smoothly and that you were pleased with the condition of your car. Diana will be thrilled to know you appreciated her support throughout the process.
Your recommendation means a great deal to us — thank you for choosing Oakwood Motor Company, and we wish you many happy miles ahead! 🚗
Over a month waiting for my refund
I paid a £100 fully refundable reservation fee to Oakwood Motor Company on 16 January. Shortly afterwards I was told the vehicle had been sold and that my refund would be issued within 5 days.
Instead, I was encouraged to look at other vehicles at much higher prices. More than a month later, my £100 has still not been returned and my follow-up emails and calls have gone unanswered.
Unless this is resolved immediately, I will proceed with a County Court claim. I will update this review if the matter is resolved.
19. januar 2026
Uopfordret anmeldelse
Besvarelse fra Oakwood Motor Company Bury
Hi Nihat,
Thanks for your review. We're so sorry this hasn't been refunded promptly.
We have now processed your refund, but it can take 3-5 working days for the funds to clear in your account, depending on your bank's processing times. If you don't have it within that timeframe please contact us via email to support@oakwoodmotorcompany.com and we will assist as a priority!
Thanks,
Oakwood Motor Company
First car purchase
I've recently purchased my first car from Oakwood Motor Company and I'm really happy with it. Andy from Oakwood was very helpful in organising viewing the car and arranged for a fresh MOT and a new battery prior to purchase and pick up. Diana also was very helpful in finalising the paperwork to purchase and transfer title.
The car itself is in lovely condition. Since I brought the car home last week, we had an independent mechanic service the car for peace of mind. The only minor fault he could find was that an oil filter cap was loose causing a slight leak, but he tightened that up and everything else is great. It's a wonderful car, thanks Oakwood.
14. februar 2026
Uopfordret anmeldelse
Besvarelse fra Oakwood Motor Company Bury
Thank you so much for your detailed and thoughtful review!
We’re absolutely delighted to hear that you’re so happy with your first car — that’s such an important milestone, and we’re honoured you chose Oakwood Motor Company.
It’s great to know Andy was able to assist with arranging the viewing, fresh MOT and new battery prior to collection, and that Diana helped make the paperwork and ownership transfer smooth and straightforward. We’ll be sure to pass your kind words on to them both.
We also really appreciate you sharing your independent mechanic’s feedback. It’s reassuring to hear everything else checked out well and that you’re enjoying the car.
Thank you again for your trust and support — we wish you many happy and safe miles ahead! 🚗
Avoid! Took them to court and won!
***Update 22 May 2026***
I took Oakwood Motor Company to small claims court, this is for the cost of recovery truck (£130), taxis, other costs, and the inconvenience of taking time off work. Oakwood chose to settle at £500 rather than going to court!
Their response to my original feedback is untrue, they kept hold of my £17k for over 30 days, refusing to give money back as they wanted to repair it, they also stated they would only give a refund if I didn't take my review down - even when I invoked the AA Alternative Dispute Resolution service, they were slow to respond (if at all), to any communication.
AA ADR could only get involved with the purchase price - not my extra costs, hence the Small Claims Court action - which was very easy to do.
Buyers: the consumer rights act ensures any purchases from a dealer can be rejected for any reason within 30 day - this right cannot be waived.
Oakwood also engaged a third party law firm, hope that cost them money too...
Original review:
I bought a Hyundai IONIQ 5 from Oakwood Motor Company for £17,798 and drove it away on 8 February 2026. Within around 24 hours, the vehicle developed a serious charging fault. It would not charge on any home AC charger and only worked on commercial DC chargers, indicating a likely ICCU fault. This made the car not fit for purpose almost immediately after purchase.
I reported the fault the next morning. I was told the dealership would not arrange recovery and that it was “not their problem”, despite this being a clear Consumer Rights Act issue. Because the car could not be charged and did not have enough range to return safely, I had to pay £130 myself for vehicle recovery back to them.
I formally rejected the vehicle under the Consumer Rights Act 2015 within 43 hours of purchase and confirmed this in writing. I made it clear that I did not accept repairs and was exercising my legal short term right to reject. Despite this, communication has been poor. I was promised call backs on two separate days that never happened. I was also told the vehicle would be driven and charged multiple times, but I have seen no evidence that this took place.
In my view, the underlying fault has not been properly resolved and has only been temporarily masked, with the risk that the 12V battery will simply discharge again because it is not being correctly charged by the ICCU system.
It has now been one week since rejection and they have still refused to provide my refund. As a result, I am proceeding with legal action to recover the purchase price and my associated costs.
I have been left without a vehicle, out of pocket for recovery costs, and forced to escalate the matter formally.
10. februar 2026
Uopfordret anmeldelse
Besvarelse fra Oakwood Motor Company Bury
Hi Zain,
We're sorry to see you've felt it necessary to leave a negative review.
When your car broke down, you had it recovered straight back to us and we agreed to look at it for you as soon as we could.
We let you know the car wasn't charging because of a failed 12v battery which, on a 5 year old car, isn't unheard of. We agreed to test the car to be sure that was the only problem, but you've still said you don't want to keep it.
We've agreed to provide a refund and requested your bank details to arrange this. You haven't provided your details yet, and instead you've requested further financial compensation. We've explained this isn't possible, but we still haven't received your details to process the refund so the matter remains outstanding.
Hopefully we can bring this to a close in the near future.
Thanks again,
Oakwood Motor Company
Communication non existent …
Have website all set up with Whatapp etc. Waited days & kept asking for pictures only to be ignored. Guess they only want local trade.
17. februar 2026
Uopfordret anmeldelse
Besvarelse fra Oakwood Motor Company Bury
hank you for your feedback. We’re genuinely sorry to hear that you felt communication was lacking — that’s certainly not the standard we aim to provide.
We aim to respond to all enquiries promptly, including those via WhatsApp and our website, and we apologise if this wasn’t your experience. We absolutely welcome customers from both local and nationwide areas, so we’re sorry if it seemed otherwise.
We would really appreciate the opportunity to look into this for you and resolve any issues. Please could you contact our support team directly at support@oakwoodmotorcompany.com with your details so we can investigate and assist you as quickly as possible.
Kind regards,
Oakwood Motor Company
Please avoid
Please avoid, bought a car 19th December 2025, sales (Paul) told me the car needs a MOT, AA inspection and a full service, pick the car up 23rd December and got home and no paperwork, none of the work has been completed then the 24th December car broke down none of them interested and wouldn’t help me, had to go on company house to get directors information and track them down, took over 6 weeks to sort the car, the first time the car went in they had it 2 weeks then I got it back and they didn’t even do the work again been pushed from pillar to post, then they had it back in for another week. service/after sales never answer the phone/emails - communication is terrible. Will never buy a car from these again worst car buying experience ever - please avoid them because if you do get a car with problems you will literally pull your hair out trying to sort it. So save yourself the trouble and go else where
19. december 2025
Uopfordret anmeldelse
Besvarelse fra Oakwood Motor Company Bury
Hi Mark
Thanks for taking the time to leave a second review.
We have discussed your concerns at length and while we appreciate we let you down in the first instance, we have since gone above and beyond to rectify the situation for you, and you confirmed you were happy with the action taken. This has included replacing the windscreen which was not an MOT fail, and an undertray which had been adequately secured. We even said that if you weren't happy, we would take the car back and provide you with a refund.
It's a shame you've felt it necessary to still post negative reviews about us and we can only assume this is because we didn't provide you with any form of 'financial compensation', which you demanded when you contacted our Director. You also stated you would be posting negative reviews and YouTube videos if we did not comply with your request for money. Unfortunately we do not provide cash to resolve complaints. We listen to the points and we provide a resolution which, as above, you confirmed you were happy.
We're sorry you remain dissatisfied, but we do wish you all the best and we hope you are happy with your car.
Charlotte was very helpful and made the…
Charlotte was very helpful and made the handover stress free -would highly recommend!
15. januar 2026
Uopfordret anmeldelse
Besvarelse fra Oakwood Motor Company Bury
Thank you for your fantastic review!
We’re so pleased to hear that Charlotte made your handover stress-free and provided such helpful support. That smooth, enjoyable experience is exactly what we aim to deliver.
We truly appreciate your recommendation — thank you for choosing Oakwood Motor Company, and enjoy your new car! 🚗
Diana was very help full and…
Diana was very help full and informative would highly recommend
14. februar 2026
Uopfordret anmeldelse
Besvarelse fra Oakwood Motor Company Bury
Thank you for your kind review!
We’re delighted to hear that Diana was so helpful and informative throughout your experience. She’ll be thrilled to know you would highly recommend her.
We truly appreciate your support — thank you for choosing Oakwood Motor Company, and enjoy your new car! 🚗
Diana made the process very easy and…
Diana made the process very easy and made me feel very comfortable. All together a very good experince
14. februar 2026
Uopfordret anmeldelse
Besvarelse fra Oakwood Motor Company Bury
Thank you for your lovely review!
We’re so pleased to hear that Diana made the process easy and helped you feel comfortable throughout. Creating a relaxed and positive experience is exactly what we aim for, so it’s wonderful to know that was your experience.
We truly appreciate your feedback — thank you for choosing Oakwood Motor Company, and enjoy your new car! 🚗
experience at Oakwood
I came in looking for a small vehicle the sales team was really nice and Diana helped me with all the paperwork, she was so amazing and nice! Overall really positive experience!
12. februar 2026
Uopfordret anmeldelse
Besvarelse fra Oakwood Motor Company Bury
Thank you so much for your lovely review!
We’re delighted to hear you had such a positive experience with us and that the team made you feel welcome while helping you find the right small vehicle. It’s fantastic to know Diana looked after you with the paperwork and made everything smooth and easy.
We’ll be sure to pass your kind words on to her.
Thank you for choosing Oakwood Motor Company — we hope you enjoy your new car! 🚗
I wasn’t going to write a review this…
I wasn’t going to write a review this company have wasted enough of my time I bought a car for 14000 pounds crack in mirror when I got home. After three weeks getting no where I said I will take the car back for a full refund one hour later I got a email saying we have ordered a new mirror and will fit it when it arrives BLATENT LIE 6 months later yes 6 they fitted a 2nd hand one on and yes that had a crack in it now they have told me they have done all they can reguarding the mirror and 6 months ago they should not of said they was gonna put the mirror right well just for your mental health think twice before purchasing a car from this garage
15. august 2025
Uopfordret anmeldelse
Besvarelse fra Oakwood Motor Company Bury
Thank you for taking the time to share your feedback. We’re sorry to hear that you’re still unhappy with the outcome regarding the wing mirror.
When the issue was first raised, our team worked to resolve it and arranged for a technician to attend and replace the mirror. While the replacement part did improve the condition of the mirror, we appreciate that it may not have met your expectations fully.
We always aim to resolve concerns as fairly and quickly as possible, and we’re sorry that on this occasion the experience has left you feeling frustrated. Your feedback has been shared with the team so we can continue improving how we communicate and handle situations like this in the future.
If you would like to discuss this further, please feel free to contact our customer service team at support@oakwoodmotorcompany.com, and we’ll be happy to review the matter with you.
Oakwood Motor Company
CHARLOTTE!
Charlotte at Oakwood Motor Company in Tottington was absolutely AMAZING! She made the handover feel like a full VIP experience, so friendly, so professional, and genuinely excited for me. The car looked flawless and everything was seamless from start to finish.
10/10 service,Charlotte is an absolute superstar!
9. februar 2026
Uopfordret anmeldelse
Besvarelse fra Oakwood Motor Company Bury
Thank you so much for your incredible review!
We absolutely love this feedback! We’re thrilled to hear that Charlotte made your handover feel like a VIP experience — that’s exactly the level of service we strive to deliver. It’s fantastic to know everything was seamless and that you drove away feeling excited and well looked after.
Charlotte will be over the moon to read your kind words — we couldn’t agree more, she is a superstar! 🌟
Thank you for choosing Oakwood Motor Company, and enjoy every mile in your new car! 🚗
Professional service
Me and my husband recently purchased a car from Oakwood garage. It was a lovely low mileage Nissan. The service we received from Diana was excellent. She arranged the finance and warranty and also taxed the car for us.
Thank you Diana for all you're help.
31. januar 2026
Uopfordret anmeldelse
Besvarelse fra Oakwood Motor Company Bury
Thank you so much for your lovely review!
We’re delighted to hear that you and your husband had such a positive experience with us and that you’re pleased with your low-mileage Nissan. It’s wonderful to know Diana provided excellent service and took care of everything — from arranging the finance and warranty to taxing the car — to make the process smooth and stress-free.
We’ll be sure to pass your kind words on to her.
Thank you for choosing Oakwood Motor Company, and we wish you many happy miles in your new car! 🚗
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.