Lovely drivers, patient and arrived early so we could leave promptly. Only issues were real difficulties getting hold of the company by phone. Speedy responses to emails (literally by return in som... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
We used Worthing Coaches for a recent 4 day rugby tour to Holland. Despite the best that the UK's crippled infrastructure could throw our way over the Easter weekend which resulted in c8 hours just to... Se mere
Because the company I used now comes under the National Express umbrella, the process of booking and paying felt very disjointed as apposed to the normal process of dealing direct with the coach comp... Se mere
Virksomheden har svaret
School Ski Trip to Austria - Jamie & Frank were great, it was a pleasure having them drive our school trip to and from Austria. They were both friendly, chatty and great with the students, providing... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
National Express Transport Solutions is composed of the UK’s leading coach hire specialists providing ground transport solutions for any occasion, whether you have a small group travel requirement or you’re needing transportation for 1,000+ passengers - we have the travel solutions for you! With over 90 years combined experience, both The Kings Ferry Group and Lucketts Group are long-established providers of corporate travel, private hire, commuter coach services and touring holidays. National Express Transport Solutions is located throughout the South, South-East and East Midlands of England, consisting of 9 of the UK’s biggest coach hire companies; The Kings Ferry, Clarkes of London, Stewarts Coaches, Woods Coaches, Lucketts Travel, Coliseum Coaches, Mortons Travel, Solent Coaches and Worthing Coaches brands. We are an award-winning company within the coaching industry with our outstanding customer service, expert-led sales team and professional and experienced drivers. We have experience in all types of coach hire including contracts with the sporting industry, large scale events and package holidays. There’s a reason we’re rated ‘Excellent’ on TrustPilot. Any vehicle, any time, anywhere.
Kontaktoplysninger
The Travel Centre, Eastcourt Lane, Gillingham, Kent, ME8 6HW, Gillingham, Storbritannien
- 03301 358 469
- quality@thekingsferry.co.uk
- nxts.nationalexpress.com
4,4
Fremragende
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 75 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Shocking service
The coach was booked to collect a school party at 9.00 am to go to Southampton to catch a ferry. When we called to confirm where he was to park at 8.30 am we were told he was the other side of London. He finally arrived at gone 10.00 am. We loaded up the children and were then informed he needed a 45 minute break on the way. This resulted in the children missing 2 ferries and half their first day of their school trip.
17. september 2024
Besvarelse fra Transport Solutions
Thank you for providing feedback on your hire. I can confirm we have received your email outlining your concerns and have provided a response following our investigation.
Please don't hesitate to contact us at quality@nationalexpress.com should you need any further information.
With kind regards,
After Sales & Client Support Team
Excellent service
Excellent service! friendly drivers reached destination in good time .
22. september 2024
Besvarelse fra Transport Solutions
Thank you for your positive review.
With kind regards,
After Sales & Client Support Team
Met the standards I expected
Met the standards I expected - reliable, courteous & helpful drivers, coach was in good time for pick ups and the vehicles were clean & comfortable.
17. september 2024
Besvarelse fra Transport Solutions
Thank you for your positive review.
With kind regards,
After Sales & Client Support Team
Besvarelse fra Transport Solutions
Thank you for your positive review.
With kind regards,
After Sales & Client Support Team
Everything went according to plan
Everything went according to plan. All very efficient and everyone was helpful leaving all passengers very happy
20. september 2024
Besvarelse fra Transport Solutions
Thank you for your positive review, we're delighted to hear your group had a good experience travelling with us.
With kind regards,
After Sales & Client Support Team
Communicatino
I liked the text communication to let us know where the coach was. good to see a picture of the coach for easy identification when leaving the airport.
7. september 2024
Besvarelse fra Transport Solutions
Thank you for your positive review.
With kind regards,
After Sales & Client Support Team
excellent coach and driver..
excellent coach and driver... punctual... well prepared... a very nice experience
14. september 2024
Besvarelse fra Transport Solutions
Thank you for your positive review, it's great to hear you had a good experience travelling with us.
With kind regards,
After Sales & Client Support Team
Besvarelse fra Transport Solutions
Thank you for your positive review.
With kind regards,
After Sales & Client Support Team
Cars no clean
Cars no clean. Very hard to get in touch with drivers beforehand. We also had a very rude driver on our last transfer…
29. august 2024
Besvarelse fra Transport Solutions
Thank you for providing feedback on your hire. I can confirm we have received your email outlining your concerns and have provided a response following our investigation.
Please don't hesitate to contact us at quality@nationalexpress.com should you need any further information.
With kind regards,
After Sales & Client Support Team
Good driving no trouble with completely…
Good driving no trouble with completely complex route
2. september 2024
Besvarelse fra Transport Solutions
Thank you for your positive review, we'll be sure to pass this on to the driving team.
With kind regards,
After Sales & Client Support Team
Great service
Excellent service from booking to transportation. Friendly and helpful staff
29. august 2024
Besvarelse fra Transport Solutions
Thank you for your positive review, it's great to hear you enjoyed booking and travelling with us.
With kind regards,
After Sales & Client Support Team
John and Andy can't thank you enough for making our wedding day so perfect .so great .
The coach was clean efficient quiet.aircon was perfect .
Your gents were great .really nice chaps ..everyone liked them.
They got us there in really good time .. tad too early back to the reception but it was a beautiful day and no one cared lol .
John and I can't thank you all enough for making our special day really great ...
30. august 2024
Besvarelse fra Transport Solutions
Thank you for taking the time to leave us a positive review. We're delighted to hear you had a great experience travelling with us on your wedding day. We'll of course pass on your kind feedback to your drivers John and Andy.
Congratulations on your wedding!
With kind regards,
After Sales & Client Support Team
Besvarelse fra Transport Solutions
Thank you for your positive review, we're pleased to hear you found our service to be flexible, friendly and efficient!
With kind regards,
After Sales & Client Support Team
Drivers were on time and very friendly
Drivers were on time and very friendly. The customer service was very efficient too. I would recommend!
24. august 2024
Besvarelse fra Transport Solutions
Thank you for leaving us a positive review, it's great to hear you had a good experience booking and travelling with us.
With kind regards,
After Sales & Client Support Team
Great service from beginning to end
25. august 2024
Besvarelse fra Transport Solutions
Thank you for your positive review.
With kind regards,
After Sales & Client Support Team
We had a great time and it was a smooth…
We had a great time and it was a smooth ride. The drivers were very friendly and accommodating.
25. august 2024
Besvarelse fra Transport Solutions
Thank you for your positive feedback, we're pleased to hear you enjoyed travelling with our drivers Shannon and Beverley.
With kind regards,
After Sales & Client Support Team
I am still awaiting an answer to my e-mail of 15/8/24 please see above…
I am still awaiting an answer to my e-mail from 10 days ago to you. The e-mail complained that although I paid for an executive coach so that we could have a toilet and a microphone. Neither of these worked. I await your reply.
15. august 2024
Besvarelse fra Transport Solutions
Thank you for providing feedback on your hire. I can confirm we have received your email outlining your concerns. We will of course reply to this once we have reviewed your complaint.
With kind regards,
After Sales & Client Support Team
A service that you can rely on
A very professional service that you can rely on. With an excellent customer service.
17. august 2024
Besvarelse fra Transport Solutions
Thank you for your positive review, we're delighted to hear you thought our customer service was excellent!
With kind regards,
After Sales & Client Support Team
Please note office staff very professionally and attive to my group needs
Both drivers very good with steering
How mobility scooters help us to get
Into coach off coach iàm Stroke survivor
My self I would liketo talk to speack tail
0perration require we have had 5 coach
Trips this year one all Beeb very good best thing done booking this coach company
Kevin north
16. august 2024
Besvarelse fra Transport Solutions
Thank you for taking the time to leave a positive review, we're delighted to hear you've enjoyed your trips with us this year.
We look forward to welcoming you on board again in the future.
With kind regards,
After Sales & Client Support Team
Excellent Driver
Nigel was an excellent driver. He arrived on time and we reached our destination when he said we would. A really nice person
17. august 2024
Besvarelse fra Transport Solutions
Thank you for your positive review, it's great to hear you enjoyed travelling with our driver Nigel.
With kind regards,
After Sales & Client Support Team
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