Transport Solutions Anmeldelser 

Our experience with this coach company was extremely disappointing.
We booked a coach well in advance to transport a group of school children to an educational exhibition organised by Open Studios West Berkshire. The booking was confirmed, including a collection time of 12.30pm. Despite this, no coach arrived at the agreed time.
When school staff contacted the company to find out what had happened, they overheard what appeared to be a hurried internal discussion suggesting that the booking had been forgotten or overlooked. A coach eventually arrived around 30 minutes late and, as we understand it, was provided by another company at the last minute.
While alternative transport was eventually arranged, this does not excuse the fact that the contracted service was not delivered as agreed. The delay disrupted a carefully planned school visit, caused unnecessary stress for teachers, pupils and event organisers, and put the entire schedule at risk.
What is even more disappointing is what happened afterwards. We submitted a formal written complaint requesting an explanation, details of measures to prevent a recurrence, and an appropriate refund. Despite further attempts to obtain a response, the company has failed to engage with the complaint or provide any meaningful resolution.
Mistakes can happen. Ignoring customers after the event is a choice.
Based on our experience, we cannot recommend this company, particularly for school transport or any booking where reliability and communication are essential.
Entrusting a company with the transport of school children requires confidence in its reliability and professionalism. Unfortunately, our experience demonstrated neither.

Lovely drivers, patient and arrived early so we could leave promptly.

Only issues were real difficulties getting hold of the company by phone. Speedy responses to emails (literally by return in some cases) - however, every single number on their emails or website had a call routing that wouldn't connect you with someone and would end the call whatever the option you pick.

The coach booking process is overly complex and inconvenient. In addition, there is no clear point of contact available for emergencies or outside of normal working hours

Fantastic experience! The reservation process was a breeze, thanks to the helpful representative who assisted me every step of the way. The driver was punctual and amicable, and the coach was spotless and comfortable. Moreover, it's the best deal you'll find in Brighton & Hove. Much appreciated!

Easy for booking, took it we could be invoiced. On the day double checked who the drivers were and prompt arrival (altho' one driver gave me hear failure as he said taken off the job as it was cancelled!) soon recitfied this...

Terrible service. Coach was late on both the outgoing and return journey. No one bothered to let us know. Despite us asking numerous times for a coach with an on board toilet for the outward journey we were sent one without a toilet and seats that seemed more suitable for kids. We work with older people. We spent a lot of money on the coach hire and received a v poor service.

Great experience! Booking was easy with a friendly representative guiding me through the process, the driver was friendly and on time, the coach nice and clean. Also best value around Brighton & Hove. Thank you!

We had one coach break down and another turned up 30 minutes late, leaving 50 students waiting in the rain

Friendly and approachable driver. Great clean and technologically sound coach. Driver was able to cope with an excitable bunch and responded to changes in plan very well

Juliet was able to provide the coach . Though there was a little misunderstanding from the pickup point. The driver Scott delivered good job everyone was happy with him.
Do not give my email to anyone.

From the initial contact with Juliet to arrange the booking to the day of the trip, the service was excellent. Juliet is lovely, answered all queries and the booking was smooth. She was very helpful and answered my many queries with patience. The coach was great, the drivers were amazing and so polite and helpful. The coach was there waiting for us early and then picked us up promptly. It was a great service and we will definitely use the service again for future trips.

Patient and professional
Driver and management were very helpful. Smooth driving.

Great from start to finish; Booking process, coach and coach driver all excellent. I would give more than 5 stars if I could.

Unfortunate that there are no toilets ava in the bus.

We had a great day at the seaside with the coach journey contributing towards that experience. The coach arrived early, the drivers were friendly, helpful and, most importantly, patient. They adjusted the aircon as we requested and the ride was smooth and easy. On the return the coach was early again and the drivers were patient again. We will certainly be using National Express transport solutions for all our trips.

The outward journey was great the driver was fantastic but the return journey was one that wasnt very pleasant. It was a different coach company and it wasnt a pleasant experience for the children and adults on the coach.

Steve and Daniel have been amazing. Helpful, friendly and professional at all times and it has been a pleasure travelling with them.

The trip went smoothly without any delays. The bus was clean and comfortable.
The driver was very friendly, approachable and accommodating.
The also driver made an effort to check that the bus was empty after we got off. Overall great!