NuLook Conservatory Anmeldelser 23

Got recommended from a family member and friend and couldn't thank them enough! I got my conservatory roof done the gentlemen who come was very polite and honest, didn't have a single problem at all through the whole process will defiantly recommend!

Had a roof done buy Nu-Look a while ago. very pleased with end result all office staff and and fitter was amazing. would recommen.

The big question is whether we’d recommend Nu-Look. The answer is based solely on the interaction between office and customer and it is “No”.

When a company acts in such a customer-unfriendly and amateur way, you almost forget the feedback that you could give on their products and focus solely on the way in which they treat their customers.

All of Nu-Look’s work appears to be sub-contracted. This is fine and they all worked well, turned up on time and did a good job. However, the disconnect between Nu-Look and its sub-contractors is incredible.

Any company that starts chasing payment 2 hours after the workforce leave comes across as desperate. The approach taken by their current "Office Manager" Naomi Fox was officious and did nothing to help manage the situation.

Citing Terms and Conditions at customers and haranguing them for payment is never a sign of good customer service. This is especially true when the T&Cs are applied randomly, this makes the T&Cs suspect to say the least and this was also the agreement of a solicitor colleague who took a look at them for us.

We decided to make use of the snagging clause (D3) and pay 90% of the cost as we could not say that the roof was acceptable when the plaster was still very wet. This went down like a tonne of bricks, despite it being a clause written into their own contract. We were even accused of refusing to pay!

A contract is not selective - you cannot apply one paragraph because it’s in your favour whilst ignoring another which is in the customer’s.

There’s no real project management involved in the installation process and a real point of annoyance was when Nu-Look pulled the team off our job to go and work on another.

There’s little point contacting their MD, a chap called Andy Daly. Should the response be like the one we received then it’ll be passive-aggressive and could easily be read as defensively threatening.

Mr Daly’s response confirmed that our last interaction with Nu-Look would be a negative one, when he had the chance to recover. No doubt, any response posted to this review will try and point the blame elsewhere, probably to us!