Items are shoddy cheap and look nothing like what they are on the website. I ordered 2 caps that were so bad I wouldn't give to charity. Asked for a refund was told store credit or partial refund.... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
1 star for the return process and customer service. This is my second week waiting for a reply, the return package was delivered 19/4/2024, no updates and no refund since that time. Update. The re... Se mere
Virksomheden har svaret
As per others - returns policy is awful. They won’t honour my return as the product didn’t come with a label but they need a label attached to accept the return! In addition the product is awful,... Se mere
I placed an order and paid via PayPal. I didn’t like the goods at all, followed Novo’s instructions for return process. Returned goods were received by Novo, they indicated a refund to me via my payme... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
NOVO provides in-season premium essentials to modern women providing them with interchangeable clothing and a guided style for everyday situations. We advocate a capsule wardrobe, focusing on cost per wear to reduce the need to overbuy. Each collection is made in timeless colours, long-lasting fabrics, and classic silhouettes, thus the garments can be mixed and matched together or with the rest of your wardrobe for endless wear.
Kontaktoplysninger
4th Floor Silverstream House, 45 Fitzroy Street, Fitzrovia, W1T 6EB, London, Storbritannien
- info@novo-london.co.uk
- novo-london.co.uk
2,0
Under middel
46 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra NOVO
Hi Claire,
We’re so happy to hear you had a great experience at Novo!
Kind regards,
Novo team x
Fantastic customer service
Fantastic customer service. I had a problem with delivery and they dealt with it straight away.
6. marts 2024
Besvarelse fra NOVO
Hi there,
We’re so happy to hear you had a great experience at Novo!
Kind regards,
Novo team x
Charged £4.95 for delivery and £4.95…
Charged £4.95 for delivery and £4.95 for for a return and they posted it to me on a 48hr delivery, it took 3 days to arrive not next day as they show on their website. They are making a profit as even with a cost of return it will cost £2.95 maximum to send such item.
13. marts 2024
Uopfordret anmeldelse
Besvarelse fra NOVO
Hello,
We are sorry to hear about your disappointment and would like to resolve this. Please could you let us know your order number so we can investigate this and get back to you accordingly.
Thanks,
Team NOVO
Love this brand
Love this brand! Stumbled upon NOVO on Instagram and immediately ordered myself one of their bodysuits. I’ve since worn it to death and it’s maintained its quality so well. Thoroughly recommend!!!
4. marts 2024
Uopfordret anmeldelse
Besvarelse fra NOVO
Hi Leah,
We’re so happy to hear you love our Bodysuits!
Kind regards,
Novo team x
In LOVE with NOVO
My wardrobe is literally fully stocked with NOVO. The quality, versatility and price point is like no other brand I have come across. Cannot recommend NOVO enough, super excited for their new collection.
13. februar 2024
Uopfordret anmeldelse
Besvarelse fra NOVO
Hi Bella,
We’re so happy to hear your wardrobe is stocked with Novo! Keep an eye out for our new collection launch :)
Kind regards,
Novo team x
Such amazing quality
Such amazing quality! So pleased with my purchase and would definitely order again :)
5. marts 2024
Uopfordret anmeldelse
Besvarelse fra NOVO
Hi there,
We’re so happy to hear you loved your order!
Kind regards,
Novo team x
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.