The service from Nova was outstanding I’d like give special mention to Brian Ricardo, and Sharahib Sheriff they both outstanding from start to finish. The communication was so easy they kept us info... Se mere
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Se, hvad kunderne siger
We’re officially homeowners! A huge thank you to the Nova Legal staff, Sumaiya Shabdeen and Kavindya Ratnadasa, for all their help and hard work throughout our purchase. They were professional,... Se mere
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I couldn’t recommend Nova Legal highly enough. They fast-tracked my home purchase and made what could have been an incredibly stressful process feel straightforward and manageable. The team were... Se mere
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Excellent service from start to finish. Anuki and Nirukja handled our house purchase professionally and proactively throughout — they were quick to chase the seller's solicitors whenever things stalle... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Nova specialises in fast, transparent conveyancing, partnering closely with estate agents and brokers to deliver a seamless property-moving experience for clients. With a track record of award-winning service, Nova stands out for its exceptional speed, dedicated relationship management, and 24/7 tracking throughout the transaction.
Kontaktoplysninger
Oriel House, 26, The Quadrant, TW9 1DL, Richmond, Storbritannien
- 020 3861 0504
- novalegal.co.uk
4,8
Fremragende
579 anmeldelser
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First House Sale
This was my first house sale and my estate agent, Bairstow eves, recommended Nova Legal. I found Michelle and Thilaj to be bpth courteous, efficient, and I was kept informed of the progress of the sale during the course of proceedings. I would definitely recommend Nova Legal!
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra Nova
Dear Tony,
Thank you very much for your kind feedback. We truly appreciate you taking the time to share your experience with us.
We are delighted to hear that Michelle and Thilaj provided you with courteous and efficient service throughout your first house sale. It’s especially pleasing to know that they kept you informed of the progress of the transaction and helped make the process a positive experience for you.
Your recommendation means a great deal to us, and your kind words will certainly be shared with both Michelle and Thilaj, as well as the wider team.
Thank you once again.
Best regards,
Shalini
Team NOVA
We completed the sale of our property…
We completed the sale of our property today, In what was a complex transaction. Sarah Roberts, who dealt with our case was extremly helpful and responsive. She managed all stakeholder expectations really well and did it in a very efficient way. I definately recommend using this company.
24. juli 2026
Uopfordret anmeldelse
Besvarelse fra Nova
Dear Joshi,
Thank you very much for your kind feedback. We truly appreciate you taking the time to share your experience with us.
We are delighted to hear that Sarah Roberts provided such excellent support throughout the sale of your property. It’s especially pleasing to know that, despite the complexities involved, she remained responsive, helpful, and managed stakeholder expectations efficiently throughout the transaction.
Your recommendation means a great deal to us, and your kind words will certainly be shared with Sarah and the wider team.
Thank you once again.
Best regards,
Shalini
Team NOVA
Coms were brilliant from both Brian and…
Coms were brilliant from both Brian and Shaahid all through the process.
I was on a tight schedule and went for an expedited service and I definitely got my money's worth out of these guys.
24. juli 2026
Uopfordret anmeldelse
Besvarelse fra Nova
Dear Paul,
Thank you very much for your kind feedback. We truly appreciate you taking the time to share your experience with us.
We are delighted to hear that Brian and Shaahid provided brilliant communication throughout the process. It’s especially pleasing to know that, with your tight timescales, the expedited service met your expectations and helped deliver a positive outcome.
Your kind words will certainly be shared with both Brian and Shaahid, as well as the wider team.
Thank you once again for your recommendation and support.
Best regards,
Shalini
Team NOVA
It was an amazing working with you guys…
It was an amazing working with you guys . Thank you for helping us to buy our 1 property
24. juli 2026
Uopfordret anmeldelse
Besvarelse fra Nova
Dear Nirmala,
Thank you very much for your kind feedback. We truly appreciate you taking the time to share your experience with us.
Congratulations on purchasing your first property!
We are delighted to hear that you had an amazing experience with us and that we were able to support you throughout your home-buying journey. Helping clients achieve such an important milestone is incredibly rewarding for our team.
Your kind words will certainly be shared with the wider team.
Thank you once again, and we wish you every happiness in your new home.
Best regards,
Shalini
Team NOVA
Got the job done
9. juli 2026
Besvarelse fra Nova
Dear Michele,
Thank you very much for your feedback. We truly appreciate you taking the time to share your experience with us.
We are pleased to hear that we were able to get the job done and assist you successfully with your transaction.
Your support means a great deal to us, and your comments will certainly be shared with the wider team.
Thank you once again.
Best regards,
Shalini
Team NOVA
Exceptional service from start to finish
Exceptional service from start to finish.
We are due to complete on our purchase this week, and I honestly cannot thank our conveyancer and senior accounts manager enough for everything they have done throughout this journey for my family and I. Chemini and Suzie are the absolute dream team!
Due to numerous external delays outside of our conveyancing team and our own control, our transaction has been far from straightforward, presenting challenge after challenge. Throughout it all, Chemini and Suzie have been professional, proactive, reassuring and incredibly dedicated. Their communication has been excellent, ensuring we were kept informed at every stage, and they have worked tirelessly behind the scenes to keep our sale and purchase moving forward.
What really stood out was the level of care displayed. We never felt like just another file on a desk. Chemini and Suzie took the time to explain things (often more than once!), answer questions and support us through some very stressful moments, particularly during the final stages leading up to exchange. Knowing they were in our corner made an enormous difference.
Sometimes things just don't go as expected, and when we were unfortunately faced with a delayed exchange due to internal delays from the other party's conveyancing team, Chemini and Suzie really went all out, seemingly without rest, chasing, coordinating, fighting for answers and pushing for prompt resolution, which I really do not think would have happened without their immense efforts. Their persistence, professionalism and commitment helped us climb a huge hurdle and cement the finish line, which is very much in sight, and we cannot stress how grateful we are for that.
The joyful excitement in their voices when they called to confirm exchange further cemented that they possess a genuine level of care and compassion for their clients, far beyond anything we expected.
Once again, thank you Chemini and Suzie, for your kindness, patience, hard work and unwavering support throughout what has been a very memorable journey! We couldn't have asked for better people to guide us through it, and we would absolutely recommend you without hesitation.
23. juli 2026
Uopfordret anmeldelse
Besvarelse fra Nova
Dear Fletcher,
Thank you very much for your kind and heartfelt feedback. We truly appreciate you taking the time to share your experience with us.
We are delighted to hear that Chemini and Suzie provided such exceptional support throughout your sale and purchase journey. It’s especially pleasing to know that, despite the many challenges and delays outside of your control, they remained proactive, professional, and dedicated every step of the way.
Your comments regarding their communication, persistence, and genuine care for your family mean a great deal to us. We are particularly pleased to hear that their support and determination helped navigate the complexities of the transaction and bring you closer to completion.
Chemini and Suzie will be thrilled to receive your recognition, and we will certainly share your wonderful feedback with them and the wider team.
Thank you once again for your trust, recommendation, and kind words. We wish you and your family every happiness in your new home.
Best regards,
Shalini
Team NOVA
Nova Legal - Asjaadh and Michelle
Asjaadh as our Account Mgr and Michelle as our Conveyancer were great to work with through the whole process. They were always very energetic and enthusiastic and when we hit a bump in the road, they always gave 101% to find a solution. there were a number of unique issues in our situation moving to UK from USA but they walked me through them all. They were patient with me when I couldn't quite comprehend every part of a process like the proof of funds, and were meticulous in preparation. They made a great team and also communicated with the Estate Agent so we were always on the same page.
23. juli 2026
Uopfordret anmeldelse
Besvarelse fra Nova
Dear Bob,
Thank you very much for your kind and thoughtful feedback. We truly appreciate you taking the time to share your experience with us.
We are delighted to hear that Asjaadh and Michelle provided such excellent support throughout your transaction.
Your comments regarding their patience, clear guidance, meticulous preparation, and collaboration with the Estate Agent are greatly appreciated. We are thrilled to hear that they helped make the process smoother and ensured everyone remained informed and aligned throughout.
Congratulations to you and your wife on exchanging contracts. We are delighted to have been part of this exciting milestone and wish you every happiness in your new home.
Your kind words will certainly be shared with both Asjaadh and Michelle, as well as the wider team.
Best regards,
Shalini
Team NOVA
Outstanding Service from Start to Finish
We had an excellent experience with Nova Legal. Sumaiya Shabdeen and Avishka Fernando were professional, responsive, and kept us informed throughout the entire conveyancing process. They helped us exchange contracts much faster than expected and were always available to answer our questions. Their efficiency and attention to detail made what could have been a stressful process much smoother. We are very grateful for all their hard work and would highly recommend them to anyone buying a property.
23. juli 2026
Uopfordret anmeldelse
Besvarelse fra Nova
Dear Osas,
Thank you very much for your kind and thoughtful feedback. We truly appreciate you taking the time to share your experience with us.
We are delighted to hear that Sumaiya Shabdeen and Avishka Fernando provided you with such excellent support throughout your conveyancing journey. It’s especially pleasing to know that their professionalism, responsiveness, and clear communication helped make the process smooth and stress-free.
We are also pleased to hear that they were able to help you exchange contracts sooner than expected while remaining available to answer your questions every step of the way.
Your kind words and recommendation mean a great deal to us, and we will certainly share your feedback with both Sumaiya and Avishka, as well as the wider team.
Thank you once again.
Best regards,
Shalini
Team NOVA
Vishale and Damien where amazing to…
Vishale and Damien where amazing to deal with they kept me update with what was happening and helpful i definitely recommend nova if you are selling or buying property 10/10
6. juli 2026
Uopfordret anmeldelse
Besvarelse fra Nova
Dear Billy,
Thank you very much for your kind feedback. We truly appreciate you taking the time to share your experience with us.
We are delighted to hear that Vishale and Damien were amazing to work with and kept you regularly updated throughout your transaction. It’s especially pleasing to know that their helpfulness and communication made the process a positive experience for you.
Your recommendation means a great deal to us, and your kind words will certainly be shared with both Vishale and Damien, as well as the wider team.
Thank you once again for your support.
Best regards,
Shalini
Team NOVA
Very Good staff
5. juni 2026
Uopfordret anmeldelse
Besvarelse fra Nova
Dear Prasad,
Thank you very much for your kind feedback. We truly appreciate you taking the time to share your experience with us.
We are delighted to hear that Zainab and the wider team provided you with very good support throughout your transaction. Delivering a helpful and responsive service.
Your kind words will certainly be shared with Zainab and the wider team.
Thank you once again.
Best regards,
Shalini
Team NOVA
This is the second time I have used…
This is the second time I have used Nova and I cannot recommend them enough. A every point Asjaadh & Hema were pushing the purchase through. The updates were clear & speedy. Its a complete different experience then I've had previously dealing with house purchases. It removed the usual stress of buying so very happy to recommend.
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra Nova
Dear Siobhan,
Thank you very much for your kind feedback. We truly appreciate you taking the time to share your experience with us.
We are delighted to hear that this is the second time you have chosen Nova and that Asjaadh and Hema provided such excellent support throughout your purchase. It’s especially pleasing to know that their proactive approach, along with their clear and timely updates, helped make the process smooth and significantly less stressful.
Your continued trust and recommendation mean a great deal to us, and we will certainly share your kind words with both Asjaadh and Hema, as well as the wider team.
Thank you once again.
Best regards,
Shalini
Team NOVA
Nova top communicators
Umar and asjaadhs were constantly giving updates as the time went by.
Excellent communications at all times. Well done to both. Good responses to all the problems we came across. Immediate responses. Well done. A credit to Nova.
Regards
John & Ann Finlay.
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra Nova
Dear John,
Thank you very much for your kind feedback. We truly appreciate you taking the time to share your experience with us.
We are delighted to hear that Umar and Asjaadh provided you with excellent support throughout your transaction. It’s especially pleasing to know that their regular updates, prompt responses, and clear communication helped you navigate any challenges along the way.
Your kind words mean a great deal to us, and we will certainly share your feedback with both Umar and Asjaadh, as well as the wider team.
Best regards,
Shalini
Team NOVA
Appalling service and appalling customer care
Appalling service and then appalling customer service. Rang the number they gave me multiple times and never got a reply, my case manager disappeared when it got tricky, they didn't follow up on basic queries (resulting in me almost buying under false pretenses), and the way they have handled my complaint was a total joke. Said they were 'pleased they'd concluded their investigation' in which they denied I'd ever rung them and admitted their staff didn't fulfil their duties properly - outcome for me a lot of needless stress and upset, financial costs, long delays and the sale looks likely to fail. Their recompense for the failures? They said sorry and that they will do their job better in the future. They do not give a toss about their clients and I would not recommend them to my worst enemy.
21. juli 2026
Uopfordret anmeldelse
Besvarelse fra Nova
Dear Jessica,
Thank you for sharing your feedback.
We are sorry that you remain dissatisfied with your experience. As part of our complaint investigation, we acknowledged any service-related issues noted and advised on what we can do to improve our service.
We also note your concerns regarding communication and complaint handling. These concerns were investigated and addressed within our written complaint response. Whilst we appreciate that you disagree with a number of our findings, the complaint was reviewed independently and had reached out to you asking if you required any additional assistance or which to discuss further.
We have provided detailed responses to the concerns raised and continue to monitor the matter whilst the transaction remains ongoing.
Kind Regards,
Anjalee,
Team NOVA
The Best Support I Could Have Asked For
I cannot thank Kavindya Ratnadasa enough for everything she has done throughout my purchase.
Unfortunately, my transaction became incredibly complicated due to repeated delays elsewhere in the chain, changing completion dates and issues that were completely outside of our control. Throughout all of this, Kavindya was a constant source of support. She was always honest, approachable and compassionate, taking the time to explain what was happening and making sure I felt informed every step of the way.
What impressed me most was how genuinely invested she was in my case. She fought my corner tirelessly, chased the other parties relentlessly and advocated for me when I found myself in an incredibly difficult position after relying on repeatedly proposed completion dates. I always felt that she cared about achieving the best possible outcome for me, rather than simply progressing another transaction.
Despite working under significant pressure and dealing with an extremely challenging chain, Kavindya remained professional, responsive and reassuring throughout. She never made me feel like I was asking too many questions, and her communication was excellent.
Buying a home is one of the most stressful experiences you can go through, and I honestly don't know how I would have got through this process without her. She is an absolute credit to Nova Legal, and I cannot recommend her highly enough.
Thank you, Kavindya, for everything you have done to help me finally get over the finish line!
I would also like to thank Anuki Edirisinha for her support throughout the transaction. She was always kind, professional and understanding, and I really appreciated all of her help alongside Kavindya's. It truly felt like they both wanted the very best outcome for me, and I am incredibly grateful to them both.
21. juli 2026
Uopfordret anmeldelse
Besvarelse fra Nova
Dear Aimee,
Thank you very much for your kind and heartfelt feedback. We truly appreciate you taking the time to share your experience with us.
We are delighted to hear that Kavindya Ratnadasa and Anuki Edirisinha provided such exceptional support throughout your purchase. It’s especially pleasing to know that, despite the complexities and delays encountered during the transaction, they remained professional, responsive, and supportive every step of the way.
Your comments regarding Kavindya’s dedication, communication, and commitment to achieving the best possible outcome are greatly valued. We are also grateful for your recognition of Anuki’s kindness, professionalism, and support throughout the process.
Your kind words and recommendation mean a great deal to us, and we will certainly share your feedback with both Kavindya and Anuki, as well as the wider team.
Thank you once again, and congratulations on reaching completion.
Best regards,
Shalini
Team NOVA
Michael and Minoli were always there
Michael and Minoli were always there, and if not returned calls promptly.Lovely guys to deal with always pleasant to talk to and explained things clearly. I shall miss talking to them.
16. juli 2026
Uopfordret anmeldelse
Besvarelse fra Nova
Dear Ruth,
Thank you very much for your kind feedback. We truly appreciate you taking the time to share your experience with us.
We are delighted to hear that Michael and Minoli provided you with such excellent support throughout your transaction. It’s especially pleasing to know that they were always available to assist or returned your calls promptly, and that their clear communication helped make the process easier to navigate.
Your kind words about their friendly and professional approach are greatly appreciated, and we will certainly share your feedback with both Michael and Minoli.
Thank you once again.
Best regards,
Shalini
Team NOVA
First time buyer experience
Hanaan and Kavindya have been so helpful and supportive during my first time buying experience. I went into the process not really knowing anything, but everything was explained to me with a great deal of patience. I am very grateful for all of their help!!!
21. juli 2026
Uopfordret anmeldelse
Besvarelse fra Nova
Dear Rosie,
Thank you very much for your kind feedback. We truly appreciate you taking the time to share your experience with us.
Congratulations on purchasing your first home!
We are delighted to hear that Hanaan and Kavindya were so helpful and supportive throughout your first-time buying journey. It’s especially pleasing to know that they took the time to explain everything clearly and patiently, helping you feel more confident throughout the process.
Your kind words will certainly be shared with both Hanaan and Kavindya, as well as the wider team.
Best regards,
Shalini
Team NOVA
Very poor communication
Very poor communication. They promised weekly updates but these stopped towards the end of the process when they would have been most useful. Often wouldn't return emails or phone calls (even when they had said they would ring at a particular time). They didn't explain things well and didn't proactively tell me what was happening so I had to ask about specific forms and processes that I didn't really understand because otherwise they would just ignore them. Communication around exchange and completion was very poor. They told me one day that they would exchange that afternoon, when I heard nothing from them I contacted them the next day only to be told they hadn't been able to do it. When it actually happened they didn't tell me until I asked. I heard nothing from them on completion day, I had to phone in the afternoon to ask whether I could pick up the keys to the new house.
It was also quite a slow process. They just wouldn't commit to whether or not we were ready to exchange. The whole sale was put at risk when they wouldn't commit and another buyer in the chain would have had to pull out if we couldn't complete by a certain date. They only agreed to exchange after I threatened to formally complain and agreed to pay an extra fee for a reduced time frame between exchange and completion.
20. juli 2026
Uopfordret anmeldelse
Besvarelse fra Nova
Dear Jessica,
Thank you for taking the time to share your feedback.
We are very sorry to hear that your experience did not meet your expectations and sincerely apologise for the frustration caused. We understand your concerns regarding communication, missed updates, delays in responding to emails and calls, and the lack of clarity around key stages such as exchange and completion.
We appreciate how stressful the conveyancing process can be, particularly when you feel that you are not being kept informed of progress. We also acknowledge your concerns regarding the timescales involved and the circumstances surrounding the exchange and completion of your transaction.
Please be assured that we take all feedback seriously. Your concerns have been logged as a formal complaint, and a dedicated Resolutions Agent will be assigned to review the matters you have raised in detail and contact you directly regarding their findings.
Once again, we are sincerely sorry that your experience fell below expectations and thank you for bringing these concerns to our attention.
Best regards,
Shalini
Team NOVA
Excellent experience with our Account…
Excellent experience with our Account Mansger Rachel Bayford who went out of her way to make a difficult process easy and stress free . She is an excellent ambassador for Nova
20. juli 2026
Uopfordret anmeldelse
Besvarelse fra Nova
Dear Mrs Faulknall,
Thank you very much for your kind feedback. We truly appreciate you taking the time to share your experience with us.
We are delighted to hear that Rachel Bayford provided you with such excellent support throughout your transaction. It’s especially pleasing to know that she went above and beyond to make a difficult process feel easier and less stressful for you.
Your kind words are greatly appreciated, and we will certainly share your feedback with Rachel and the wider team.
Thank you once again.
Best regards,
Shalini
Team NOVA
sale of property service
We used novalegal to sell a property. There were complications along the way as one of the owners died and we had to wait for Probate. The team were always respectful of our circumstances and worked with us to get the sale complete. There were many hold ups in the process, but the majority were due to the buyers legal team. We would specifically like to thank Shaahid Sheriff for pushing through the sale and taking our frequent calls.
17. juli 2026
Uopfordret anmeldelse
Besvarelse fra Nova
Dear Denise,
Thank you very much for your kind feedback.
We truly appreciate you taking the time to share your experience with us. We understand that the sale of the property involved some challenging circumstances, and we are grateful for the patience and understanding you showed throughout the process. We are pleased to hear that the team provided respectful and supportive service during this time. A special thank you for recognising Shaahid Sheriff. It’s especially pleasing to know that his dedication, persistence, and willingness to assist helped guide the transaction through to a successful completion.
Your kind words will certainly be shared with Shaahid and the wider team.
Thank you once again.
Best regards,
Shalini
Team NOVA
We had an excellent experience
We had an excellent experience with Michael and Umar throughout our house purchase. From start to finish, they were professional, responsive, and incredibly efficient.
We received regular weekly updates, which kept us fully informed and gave us confidence that everything was progressing as it should. It was clear that a huge amount of work was being done behind the scenes, and everything on their side was dealt with quickly and efficiently.
Unfortunately, the delays we experienced were due to the sellers' side, but Michael and Umar kept us updated every step of the way, explaining the timelines and keeping us informed of any progress. Their communication was outstanding and really helped reduce the stress of buying a home.
Overall, the entire process was handled with ease and professionalism, and we couldn't have asked for better solicitors. We would highly recommend Michael, Umar, and the team to anyone looking for a smooth and well-managed conveyancing experience. Thank you both for all your hard work!
20. juli 2026
Uopfordret anmeldelse
Besvarelse fra Nova
Dear Jamie,
Thank you very much for your kind and detailed feedback.
We truly appreciate you taking the time to share your experience with us. We are delighted to hear that Michael and Umar provided you with such excellent support throughout your house purchase. It’s especially pleasing to know that their professionalism, responsiveness, and regular updates helped keep you informed and reassured at every stage of the process.
Your kind words and recommendation mean a great deal to us, and we will certainly share your feedback with both Michael, Umar, and the wider team.
Thank you once again.
Best regards,
Shalini
Team NOVA
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