Nova Anmeldelser 283

Very professional both Asjaadh and Michelle were wonderful, nothing was too much trouble for them
They also kept us updated each week , which I thought was very good , as sometimes everything just gets lost
Would highly recommend

I recently completed my house purchase and had a very positive experience with Nova Legal. Buying a home can be stressful, but the team made the process feel much smoother from start to finish.

A special thank you to Hema Valand, my conveyancer, and Sumaiya Shabdeen, my account manager, who were both excellent throughout the process. Hema handled the legal side professionally and efficiently, while Sumaiya was always helpful, responsive and supportive whenever I needed updates or guidance. Their communication and dedication gave me real reassurance during what can often be a stressful journey.

The whole process was handled with care and professionalism, and I’m very grateful for the support I received in getting my purchase completed successfully. I would happily recommend Nova Legal, especially Hema and Sumaiya, to anyone looking for reliable and trustworthy conveyancing services.

It was a really great experience, with Shayon Gunaratne always keepend in touch and communicate about every single step. We had some delays from the buyer's side, but Shayon did always chase and he made good efforts to complete as we wished, he always gave us very good advise.

Very efficient service and great account management from Shayon.

Owin was great too and made sure I was informed at every step, clearly explain detail and answering any questions I had.

Made the right choice to go with nova team they made the buying process whole easy and quicker. Specially thanks to Tinalee who made all paperwork easier and lighter.

Nova legal did a fantastic job assisting me with the sale of my rental property. Both Shayon Gunaratne my Account Manager and Pathum the Conveyancer were always there on the end of the phone being very patient with me explaining all the technical terminology and holding my hand through the whole process.

Great service!They always reply to Emails quickly and answer phone calls promptly.

Tinalee and Shaahid were excellent throughout dealing with matters promptly, keeping everyone updated, and being very helpful when needed. Thoroughly recommend

The people we dealt with were professional and efficient, However, getting through on the phone was often a problem.

Huge thanks to Nova for helping me get the keys to my first home! Being new to the process, I really appreciated how clear and supportive the team was. Sumaiya took her time to explain every stage clearly, which completely removed the stress from the transaction. Even better, they were so efficient that we completed three weeks earlier than expected! If you want a team that is not only competent but also genuinely cares about their clients, this is the one to choose. I would personally recommend Sumaiya & Aaqib Mohamed

First of all the state of the UK housing market allowed for our case to be in progress for 15 months! During which we lost two buyers and two purchase’s both after searches were paid for. If you’re selling a house do it because you are committed to moving.

We first engaged with Nova when they were known as Muve. We were allocated dedicated coordinators Asjaadh and Vishale for the full process they were engaging, supporting and focused on driving the process. The communication was consistent, transparent and approachable. We dealt with many members of the team at various stages and all were incredibly responsive and maintained a strong level of professionalism and courtesy throughout.

From the bottom of our hearts a great big thank you. You looked after us even when buyers requests became increasingly opportunistic.

I would recommend them 100%, and if I ever have the stupid idea to move again I know who I will be using!

Keep up the good work.

Edit: Reading the other reviews reminded me of one criticism I do have. Docusign is dreadful, for any strategic decision makers within Nova look at alternatives the system is not intuitive or logical at all.

Sumaiya and Aaqib have been amazing. They have pushed the other solicitors to get the job done fast and efficiently for us and we would recommend this firm anytime.

I had two very different experiences with Nova. The first, for a chain that collapsed, was mostly ok. Though the account manager asked me to step in at one point because they felt one of the estate agents was bullying them, and their email address format changed, they told no one, so the documents they needed were all going to bounced back email addresses.

The second time was an utter disaster. Nova use a security platform called Thirdfort to support compliance checks, and there was some sort of fault with that platform. It refused to accept that the deposit for a house purchase could be equity from another house. They called to explain. I thought to myself that this is an easy remedy, because humans. So, I sent all of my documentation to the compliance team. Memorandum of Sale, Mortgage Redemption Statement, payslips, bank statements.

I waited a week, and then had another message repeating the same thing, telling me that I could not evidence my deposit (for reference, equity and savings equated to 4x the deposit amount).

I responded to say I was unimpressed at this, and confused. They then called again, and this time told me the system would not link to bank accounts and that this was my fault, rather abruptly.

So, I have cancelled my contract with them for this purchase, and I have gone with a local firm instead.

I cannot recommend.

Muve were fantastic. I am a first time buyer and the process can be stressful, but Shaahid and Imaadh helped ease this stress by keeping me informed and explaining things when I queried stuff. The communication was excellent and I would recommend them to anyone looking to buy or sell.

As a first time buyer I was nervous about the process. Muve were brilliant from start to finish. Imaadh and Shaahid were brilliant and kept us up to date regularly. Answered our queries within one working day which eased the pressure. Would recommend Muve to anyone.

I had a great experience working with Nova Legal throughout my property purchase. From start to finish, the team were professional, responsive, and supportive, helping to guide me through what can often be a stressful process.

A special thank you to Shanki George, Disara Samarasinghe, and Michael Thuraiappah, who were all instrumental in getting this over the line. Despite a few challenges along the way, they remained proactive, kept me informed, and ensured everything progressed as smoothly as possible.

Their communication and dedication really stood out, and I always felt confident that things were being handled properly.

I’d definitely recommend Nova Legal to anyone going through the buying or selling process.

Thank you again for all your help.
Claudio

Nova Legal made what is usually a stressful process feel straightforward.

Our conveyancer, Ruwinya, was excellent from start to finish. She kept me updated at every stage, so I always knew where things stood.

What really stood out was the speed. She completed the whole purchase on the exact date she said she would, and in record time.

If you are buying a house and want someone who delivers on their word, I would strongly recommend Nova Legal.

Easy process. Clear communication. Job done.

Brilliant experience with Nova selling our house. Excellent communication throughout. Asjaadh and Mariyam Kept us informed all the way through at regular intervals. Recommend ✅

Asjaadh Saleeth and others involved in my case stayed with me through a tough sale. The team is professional and consistent. They were transparent about fees.

Excellent customer portal. Regular updates and reassurance from Shumaiya and Hema. They managed our expectations well. Everything was done digitally where it could be.
Would highly recommend.