The website was clearly laid out and easy to navigate. I quickly found the exact product I was looking for. The order process was also very straight forward. Sorry I can’t think of any improvements.
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
My order (#NVJWELS1205) has only reached the ‘electronic information received’ stage with CJPacket, which suggests it hasn’t yet entered the courier network. Could you please confirm: 1. Has my o... Se mere
Virksomheden har svaret
Website was very clear and smooth. Ordering was easy. I am very new customer and have just ordered and have not yet had time for the delivery to arrive, however emails inform me that order is being... Se mere
Virksomheden har svaret
Nice website, easy to navigate, and amazing stylish products! You've asked for a feedback, so it'd be great if it was possible to filter by metal colour. Otherwise great, will buy again:-)
Virksomheden har svaret
3,1
Middel
29 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 91 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
My order (#NVJWELS1205) has only…
My order (#NVJWELS1205) has only reached the ‘electronic information received’ stage with CJPacket, which suggests it hasn’t yet entered the courier network. Could you please confirm:
1. Has my order actually been dispatched?
2. Why doesn’t your website explain items are shipped from China?
3. When do you realistically expect delivery to the UK? The website says 5-8 business days.
29. juli 2026
Uopfordret anmeldelse
Besvarelse fra Novaglowjewels
Hi Alastair , Thank you for bringing this to our attention. We’re genuinely sorry about your experience. This is not the level of service we strive to provide. As we checked, your order is in normal in transit. Your satisfaction is very important to us, and we appreciate the opportunity to make things right. If there is anything further you'd like to share, please don't hesitate to reply to our customer support team directly at support@novaglowjewels.com and we'd be glad to assist further . We hope to resolve this issue promptly and restore your confidence in our service.
Delayed dispatch and snail-paced shipping sucks!
Lovely unique items of jewellery - but the time taken between placing an order and shipment actually being made is quite frankly not good enough in this day and age. Particularly if you’re ordering a gift for a special occasion. I’m sure most customers would prefer the option of next day or express shipping rather than having no choice but to take the free (i.e. even slower than you’d ever have imagined in your worst nightmares!) shipping. Not particularly impressed at all that a very special person’s birthday will unfortunately require the excuse ‘Sorry, I ordered it in time. It’s just this company I ordered from have zero sense of urgency.’ Avoid unless you enjoy waiting 3 weeks or so for delivery.
My order (#NVJWELS1205) has only reached the ‘electronic information received’ stage with CJPacket, which suggests it hasn’t yet entered the courier network. Could you please confirm:
1. Has my order actually been dispatched?
2. Why doesn’t your website explain items are shipped from China?
3. When do you realistically expect delivery to the UK? The website says 5-8 business days.
29. juli 2026
Uopfordret anmeldelse
Besvarelse fra Novaglowjewels
Hi Mr. Alastair, Thank you for bringing this to our attention. We’re genuinely sorry about your experience. This is not the level of service we strive to provide. Could you please share your order number with us? This will allow us to look into the issue promptly and work toward a resolution for you.
Great online information and updates
Great online information and updates
30. juli 2026
Uopfordret anmeldelse
Besvarelse fra Novaglowjewels
Hi Clive , Thank you so much for taking the time to share your kind review! We’re truly grateful for your support and are so happy to hear that you had a positive experience with us. Your feedback means a great deal to our team, and we’re excited to continue providing you with excellent service in the future. We look forward to welcoming you back again soon!
Nice website
Nice website, easy to navigate, and amazing stylish products! You've asked for a feedback, so it'd be great if it was possible to filter by metal colour. Otherwise great, will buy again:-)
29. juli 2026
Uopfordret anmeldelse
Besvarelse fra Novaglowjewels
Hi Marina, Thank you so much for your wonderful review! It truly means a lot to us to know that you had such a great experience. Your kind words and support are sincerely appreciated, and they motivate our team to keep delivering the best service possible. We’re looking forward to serving you again soon!
A lovely selection of unusual jewellery…
A lovely selection of unusual jewellery - thankyou. Your website was very easy to use Will update my feedback when I receive my order
29. juli 2026
Uopfordret anmeldelse
Besvarelse fra Novaglowjewels
Hi Mrs. Proctor, Thank you for the fantastic review! We're delighted to hear you had a great experience with us. We greatly appreciate your support and look forward to serving you again soon!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.