Just received my first order and I am delighted with the superb quality and fit and also the prompt delivery….i will be a returning customer.
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I just wanted to come on here and write a review to praise the team. They have the best customer service, returns are processed very quickly without messing around… and I’ve also just made a purchase... Se mere
Virksomheden har svaret
I purchased a dress for my daughter which didn’t suit so returned it. Had trouble creating the return so emailed noughts and kisses who responded almost immediately and let me drop it off to their HQ... Se mere
Virksomheden har svaret
AWFUL!! Quality is shocking for the price you pay, all the threads have come loose after washing once and the material has shrunk! Would expect this from a fast fashion brand but they advertise themse... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Noughts and Kisses discover your new favourite fashion brand. Shop our wide range of clothing & accessories.
Kontaktoplysninger
4,2
God
205 anmeldelser
Bed kunder om at skrive en anmeldelse
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Har besvaret 100 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
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First class order
Just received my first order and I am delighted with the superb quality and fit and also the prompt delivery….i will be a returning customer.
16. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Noughts and Kisses
Hi Sharron,
Thank you for taking the time to leave this lovely review!
We're glad to hear you are delighted with your first order and super quick delivery! We hope to see you shopping again for your next event.
We are always happy to help!
Many thanks,
Noughts and Kisses
Fantastic customer service
Made an order and mistakingly pressed pick Up i contacted customer service and within 15mins my order was rectified and is being sent out tracked 24. Amazing service.
1. oktober 2026
Besvarelse fra Noughts and Kisses
Hi Lisa,
Thank you so much for taking the time to leave this lovely review!
We're glad to hear you have had such a great interaction with our team, we are always happy to help.
Many thanks,
Noughts and Kisses
Besvarelse fra Noughts and Kisses
Hi Nakita,
Thank you so much for taking the time to leave this lovely review!
We're glad to hear you have had such a great interaction with our team.
Many thanks,
Noughts and Kisses
The best team & customer service.
I just wanted to come on here and write a review to praise the team. They have the best customer service, returns are processed very quickly without messing around… and I’ve also just made a purchase yesterday that’s already out for delivery today with free delivery! Amazing work & will always be coming back for the most beautiful clothes :) x
11. august 2026
Uopfordret anmeldelse
Besvarelse fra Noughts and Kisses
Hi Faye,
Thank you so much for taking the time to leave this lovely review!
We're glad to hear you have had such good interactions with our team as well as such a great service.
Thank you for your support, and we can't wait to welcome you back soon!
Many thanks,
Noughts and Kisses
Great customer service
Great customer service, responded very fast and polite !
10. august 2026
Uopfordret anmeldelse
Besvarelse fra Noughts and Kisses
Hi,
Thank you so much for your lovely review!
We're glad to hear you have had such good interactions with our team.
Thank you for your support, and we can't wait to welcome you back soon!
Many thanks,
Noughts and Kisses
Do not trust this company.
I placed a smaller $271 order with Noughts & Kisses because I wanted to determine whether they were a retailer I could trust before making more significant purchases. That decision still proved to be a costly mistake.
The company admitted that the required customs documentation was not included with my shipment. From that point forward, rather than taking responsibility for correcting its own error, it repeatedly attempted to gaslight me everything would be fine, when it wasn't they proceeded to delay and shift that responsibility onto me.
DHL repeatedly advised that the required customs documentation had to be provided by the shipper. I relayed this information to Noughts & Kisses multiple times, provided updates and screenshots directly from DHL, supplied links to the relevant customs portal, and explained exactly what action was required. Despite having this information, the company failed to act in a timely manner.
In the end, after excessive time consuming back and forth with them I was instructed to upload extensive personal documentation and government issued identification online (including passport) in an attempt to resolve a problem created by their own shipping process. Meanwhile, they collected my money and allow the shipment remain on hold while I wait additional weeks for the shipment to eventually be returned because the shipper failed to provide the documentation DHL had been requesting.
What concerns me most is not that a mistake occurred, mistakes happen. It is their reassurance there would be no issue even when it was clearly outlined on the DHL tracking followed by a complete lack of accountability afterward. Every opportunity to resolve the issue was met with delay, deflection, or an attempt to place the burden on the customer instead of correcting an admitted shipping error.
I have made thousands of online purchases over many years, including purchases worth significantly more than this order, and I have never encountered a company that handled a straightforward shipping issue they caused so poorly.
Based on my experience, I would strongly caution anyone against purchasing from this retailer. In my view, that is not how a company acting in good faith treats its customers.
5. august 2026
Uopfordret anmeldelse
Besvarelse fra Noughts and Kisses
Hi, thank you for taking your time to leave this review.
We’re very sorry to read your review and completely understand your frustration with the length of time it has taken to resolve the customs issue with your shipment.
We do want to clarify that at no point did we intend to dismiss your concerns or place responsibility for the issue onto you. Our Customer Care team remained in communication with both yourself and DHL throughout, following the information and instructions provided to us in an effort to get the shipment released as quickly as possible.
Unfortunately, international customs requirements can vary depending on the destination and, in this instance, additional documentation was requested after the shipment had already been dispatched. We appreciate that the subsequent requests for information and identification, alongside the delays involved, made this an extremely frustrating experience for you.
We are genuinely sorry that the matter was not resolved more quickly. We have reviewed what happened internally and will use this experience to improve how we handle and communicate similar international customs issues going forward.
We would never knowingly leave a customer without either their order or an appropriate resolution, and we will continue to work with DHL until the shipment has either been successfully delivered or returned to us so that the matter can be resolved.
We’re sorry that your first experience shopping with Noughts & Kisses has left you feeling this way.
Many thanks,
Noughts and Kisses
I purchased a dress for my daughter…
I purchased a dress for my daughter which didn’t suit so returned it. Had trouble creating the return so emailed noughts and kisses who responded almost immediately and let me drop it off to their HQ and did the rest for me. Customer service was great (as always) and all sorted quickly
31. juli 2026
Uopfordret anmeldelse
Besvarelse fra Noughts and Kisses
Hi,
Thank you so much for taking the time to leave this review!
We're so glad to hear that our team were able to help you make your return as seamless as possible.
Thank you for your support, and we can't wait to welcome you back soon!
Many thanks,
Noughts and Kisses
Gorgeous clothes and fabulous customer service
Love the clothes and when dealing with the customer service they come back very quickly and are very pleasant.
26. juni 2026
Uopfordret anmeldelse
Besvarelse fra Noughts and Kisses
Hi Emma,
Thank you so much for your lovely review!
We're glad to hear you love our pieces and have had such good interactions with our team.
Thank you for your support, and we can't wait to welcome you back soon!
Many thanks,
Noughts and Kisses
I love this shop
I love this shop the clothes always fit me really well. The quality is always great, i love the pieces they bring out the style is just gorgeous. Customer service is amazing too which is so important
18. juni 2026
Uopfordret anmeldelse
Besvarelse fra Noughts and Kisses
Hi Jadie,
Thank you so much for your wonderful review!
We're thrilled to hear that you love our collections and that our pieces fit you so well. Knowing that you appreciate the quality, style, and effort we put into each collection means the world to us.
We're also delighted that our customer service has made a positive impression, providing a great experience is always one of our top priorities.
Thank you for your support, and we can't wait to welcome you back soon!
Many thanks,
Noughts and Kisses
This is more feedback than a review…
This is more feedback than a review because I genuinely love this brand and have bought so many pieces over the years.
Recently I ordered the Telia Playsuit and the Lida Shirt and unfortunately both arrived in a mass of wrinkles. I completely understand that some creasing can happen in transit, but these looked excessively wrinkled to the point they honestly looked like rags when unpacked, which felt disappointing considering the price point.
It’s a shame because I wouldn’t expect to have to do so much ironing on premium-priced clothing — I’d expect this more from a budget fast-fashion order.
That said, I do love the brand and this experience won’t stop me shopping again, but I wanted to share the feedback as presentation and packaging really do impact the experience.
12. juni 2026
Uopfordret anmeldelse
Besvarelse fra Noughts and Kisses
Hi Catherine,
Thank you so much for taking the time to leave this feedback!
We're very sorry to hear that the TELIA Playsuit and LIDA Shirt arrived in such a heavily creased condition. While some creasing can occur during transit, we completely understand your disappointment, particularly given the premium nature of our products and the expectations that come with that. First impressions are an important part of the experience, and we're sorry that the presentation fell short on this occasion!
We really appreciate you sharing your comments regarding packaging and garment presentation. Feedback like yours is incredibly valuable, and we'll ensure it is passed on to the relevant teams for review as we continually look for ways to improve our customers' experience.
If you ever experience any issues with an order in the future, please don't hesitate to reach out to our Customer Care team at customercare@noughtsandkisses.co.uk.
Thank you again for your honesty, support, and continued loyalty to the brand. We hope your future orders provide the experience you've come to expect from us.
Many thanks,
Noughts and Kisses
Excellent customer service team for…
Excellent customer service team for helpful and informative.
28. maj 2026
Uopfordret anmeldelse
Besvarelse fra Noughts and Kisses
Hi Fiona,
Thank you so much for taking the time to leave us this lovely review!
We are so glad to hear that you have had such a positive experience chatting with our team.
We look forward to your future purchases!
Many thanks,
Noughts and Kisses
Great quality and great value for…
Great quality and great value for money. I love shopping at Noughts & Kisses, where I always feel stylish and up-to-date with the latest trends.
16. maj 2026
Uopfordret anmeldelse
Besvarelse fra Noughts and Kisses
Hi Samantha,
Thank you so much for taking the time to leave us this lovely review!
We are so glad to hear that you have had such a positive experience shopping with us.
We look forward to your future purchases!
Many thanks,
Noughts and Kisses
Breath of fresh air!
I recently contacted Elli after receiving a faulty top (unfortunate problem), and I was genuinely impressed by how quickly and professionally the issue was handled. The customer service was absolutely lovely friendly, understanding, and so efficient from start to finish.
Not only are their clothes beautiful and great quality, but receiving such excellent service has made me feel even more confident shopping with them. It’s rare to find a company that truly cares about its customers, and because of this experience, I’ll definitely be a regular customer going forward. I’ll also be passing on the good word about their amazing service to friends and family.
Their clothes are absolutely stunning, well done N&K!!
14. maj 2026
Uopfordret anmeldelse
Besvarelse fra Noughts and Kisses
Hi Charlotte,
Thank you so much for your incredibly kind words and for taking the time to leave such a thoughtful review!
We’re sorry that your top arrived with a fault, but we’re so pleased we were able to resolve the issue quickly for you. Providing friendly and efficient customer service is really important to us, so it means a lot to hear that you felt well looked after.
Knowing that this experience has made you want to return and recommend us to your friends and family is the biggest compliment we could receive.
Many thanks,
Noughts and Kisses
Fabulous customer service
Fabulous customer service. I had a reply to my email within less than a day, the girl who replied was lovely and extremely understanding. I would recommend this brand to anybody.
8. maj 2026
Uopfordret anmeldelse
Besvarelse fra Noughts and Kisses
Hi Hope,
Thank you so much for taking the time to leave us this lovely review!
We are so glad to hear that you have had such a positive experience shopping and speaking to our team.
We look forward to your future purchases!
Many thanks,
Noughts and Kisses
Besvarelse fra Noughts and Kisses
Hi Hope,
Thank you so much for taking the time to leave us this lovely review!
We are so glad to hear that you have had such a positive experience shopping with us!
As a business, we are continually reviewing our international shipping prices, while ensuring your order arrives safely and securely.
At the moment, this is the best rate we’re able to offer, but we truly appreciate your comments and will continue looking for ways to improve.
Many thanks,
Noughts and Kisses
I gave 2 stars due to the shipping fee
I gave 2 stars due to the shipping fee. The fee is way too high compared to other websites to ship to the US. It will make the buyers think about whether to make the purchases or not multiple times. I ordered 2 top and paid $70 shipping (almost the same amount of the item).
1. maj 2026
Besvarelse fra Noughts and Kisses
Hi Jessica,
Thank you for taking the time to leave this feedback, and I’m sorry to hear that you were disappointed with our international shipping costs.
At present, shipping to the USA is unfortunately much more expensive than domestic shipping because international orders include a number of additional charges, such as customs processing fees, duties, and tariffs.
These costs have increased recently, particularly for products manufactured in China, which has significantly affected shipping rates.
We understand that $70 shipping is a substantial amount, especially for a smaller order, and we completely appreciate your concern. We always aim to keep shipping costs as low as possible, but the rates are set by our shipping partners based on the destination, package weight, and current import charges.
We truly appreciate your order and your honest feedback, and we hope you still love your order!
Many thanks,
Noughts and Kisses
Made a purchase
Made a purchase, lovely dress but just didn’t suit me, I had to return outside their specified time and without return label and they were excellent at getting back to me and said as a gesture of goodwill they would refund this time, I’ve just sent it back so far so good, I’ll update if any issues when they receive but atm wouldn’t hesitate to recommend.
27. april 2026
Uopfordret anmeldelse
Besvarelse fra Noughts and Kisses
Hi Lynne,
Thank you so much for taking the time to leave us this lovely review!
We are glad to hear that you have had a positive experience speaking to our team.
We look forward to your future purchases!
Many thanks,
Noughts and Kisses
Wonderful service
Wonderful service. I made the error of arranging a pick up instead of delivery and they dealt with the issue very quickly. Beautiful clothes and a great company to deal with - thank you.
25. marts 2026
Uopfordret anmeldelse
Besvarelse fra Noughts and Kisses
Hi Louise,
Thank you so much for taking the time to leave us this lovely review!
We are so glad to hear that you have had such a positive experience shopping Noughts and Kisses.
We really hope that you love your new outfit and look forward to your future purchases!
Many thanks,
Noughts and Kisses
N&K is my go-to when I have a night…
N&K is my go-to when I have a night out.
The outfits are gorgeous, and always fit perfectly.
Quality is amazing
Fast delivery
& great customer service
I love the pop-ups at Christmas, never miss them & always find the perfect outfits.
9. marts 2026
Uopfordret anmeldelse
Besvarelse fra Noughts and Kisses
Hi Claire,
Thank you so much for taking the time to leave us this lovely review!
We are so glad to hear that you have had such a positive experience shopping and speaking to our team.
We really hope that you love your new outfit and look forward to your future purchases!
Many thanks,
Noughts and Kisses
Great customer service
Great customer service! Quick with responses an resolutions!
3. marts 2026
Uopfordret anmeldelse
Besvarelse fra Noughts and Kisses
Hi Louise,
Thank you so much for taking the time to leave us this lovely review!
Our team is happy to hear that you've had such a positive experience speaking with our team!
Many thanks,
Noughts and Kisses
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.