Absolutely brilliant service from start to finish. Abbey Nichols was amazing throughout and made the whole process feel easy and stress free. Communication was spot on, everything was explained clear... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
All I can say is what a great service From start to finish, from the application to receiving funds took less than 24 hours. The call handler i spoke with was lovely and was able to ensure affordabil... Se mere
I applied for a loan to consolidate my credit card debt into one lower monthly payment, which can be quite a daunting process, but the team at Norwich Trust were so understanding and friendly. Huge sh... Se mere
A huge thanks to the team at Norwich trust especially Jamie and Stuart 🙂 this is my first time taking out a loan and they were ever so attentive and most importantly maintained contact at all times... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Norwich Trust Limited ("Norwich Trust’’) is a direct lender providing unsecured loans to homeowners. We differentiate ourselves from the majority of other lenders by lending solely to homeowners (in England, Scotland and Wales), allowing us to offer competitive rates for our loans. Our loans are suitable for those who have little equity or who don’t want to risk their home with a secured loan. If you are a customer of ours feel free to let us know what you think of our service.
Kontaktoplysninger
Floor 1, Norfolk Tower, 48-52 Surrey Street , NR1 3PA, Norwich, Storbritannien
- 01603 801910
- welcome@norwichtrust.co.uk
- norwichtrust.co.uk
4,8
Fremragende
264 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very poor customer service
Very poor customer service. My words were misinterpreted and my loan was,terminated within one hour. When I phoned back the staff were very rude.
24. december 2025
Uopfordret anmeldelse
Besvarelse fra Norwich Trust Limited
Dear Mr Hamblin,
We’re sorry to hear that you were disappointed with your experience and appreciate you taking the time to leave feedback.
We aim to treat every customer fairly and respectfully. In some cases, we’re unable to proceed with an application if there are concerns that mean we cannot continue safely or responsibly. When this happens, our team may also decide to cancel the application in line with our policies and regulatory obligations.
We understand this can be frustrating, and we regret if the outcome or communication felt unsatisfactory. Please be assured that these decisions are never taken lightly and are made to protect both our customers and our business.
We note your comments and will use feedback such as this to continue reviewing our processes and service delivery.
Thank you for sharing your feedback.
Norwich Trust
Abbey was really helpful
Abbey was really helpful. Made the minimum of fuss. Explained everything and made the whole process quick and efficient
23. december 2025
Uopfordret anmeldelse
Monica helped make the process stress…
Monica helped make the process stress free , Thank you
18. december 2025
Uopfordret anmeldelse
You were absolutely fantastic
You were absolutely fantastic. The customer service person I spoke to was really present friendly and a very helpful.korolis
18. december 2025
Uopfordret anmeldelse
Easy process
Easy process. Amy was very helpful and patient. Company met my needs.
17. december 2025
Uopfordret anmeldelse
staff were helpful and explained…
staff were helpful and explained throughout
5. december 2025
Uopfordret anmeldelse
Great Customer Experience
The Customer Service was outstanding everyone I dealt with were knowledgeable and curteous.
1. december 2025
Uopfordret anmeldelse
Very good easy and perlite people to…
Very good easy abd perlite people to work with will definitely be useing again in the future if I need to
26. november 2025
Uopfordret anmeldelse
Ryan was great and made the process…
Ryan was great and made the process really easy and was great through the whole thing.
25. november 2025
Uopfordret anmeldelse
Very good customer service and…
Very good customer service and communication
24. november 2025
Uopfordret anmeldelse
Fantastic
Fantastic, went through all the information relevant to me personally, straight forward application and give me my answer within 24hrs, person I dealt with was very clear and straightforward, process was professional, smooth and simple.
20. november 2025
Uopfordret anmeldelse
Excellent Experience
A refreshingly personal and professional approach to understanding someone's financial needs resulting in an appropriate product delivered in a timely manner.
Monika could not have been more helpful, taking personal ownership of my case and keeping my updated regularly throughout the application.
5. november 2025
Uopfordret anmeldelse
Efficient
Very friendly. Excellent explanations throughout the process. Time to consider answers.
17. november 2025
Uopfordret anmeldelse
Monika was very thorough and helpful!
4. november 2025
Uopfordret anmeldelse
Amazing customer service and made me…
Amazing customer service and made me feel at ease talking about my finances
3. november 2025
Uopfordret anmeldelse
The customer service was great
The customer service was great. They gave me several options to explore and process from requesting funds to receiving them was very quick. I would definitely use them again
27. oktober 2025
Uopfordret anmeldelse
Great & Quick service
Very quick, open and transparent process. Completing online docs was very straightforward and great follow up from an actual person who took the time to listen for any questions and was very clear on explaining the process in great detail
22. oktober 2025
Uopfordret anmeldelse
Excellent made it very easy and great…
Excellent made it very easy and great communication
17. oktober 2025
Uopfordret anmeldelse
Very easy to understand and…
Very easy to understand and straightforward. Staff are extremely helpful.
17. oktober 2025
Uopfordret anmeldelse
My Application
I spoke with Monika who was very helpful
Friendly yet professional. She never judged and was very empathetic to my situation.
14. oktober 2025
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.