Nordic Visitor Anmeldelser 

186
•
TrustScore 5 ud af 5

4,9

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Our guide, Asgaard (sp??) was superb. All of the hotels were comfortable, and the breakfasts were excellent. Iceland is so different from anyplace else we have been-Beautiful, rustic and wild.... Se mere

Bedømt til 5 ud af 5 stjerner

We have just returned from the Nordicvisitor Highlights of Norway 10 day tour. Our guide, Anna, was exceptional. She was very knowledgeable, well organized, no silly jokes, just a very well rounded pe... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Couldn’t have been happier with our local guide, Anna. She was very knowledgeable about all aspects of Norway, and made our tour GREAT! Very interesting learning about this beautiful country.... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Jens was an excellent guide. He was friendly, organized, and knowledgeable. His being a native of Norway added much to our experience. One of us had a knee injury from 6 months ago and he very kind... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Rejseselskab

Skrevet af virksomheden

Local experts who live where you want to go, in destinations across Europe. Every trip includes a detailed itinerary with insider recommendations, 24/7 support when you're travelling, and the kind of insights you only get from personally knowing a place. From Iceland to Italy, Scotland to Scandinavia and beyond – you'll explore with the confidence that comes from having genuine local support, every step of the way. Wherever you go, we’re there for you. And, you might've noticed we’ve got a new look: fresh logo, colours, and style. We’re changing our look as we grow, but we’re still the same Nordic Visitor, with the same trusted care.


Kontaktoplysninger

4,9

Fremragende

TrustScore 5 ud af 5

186 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Svarer typisk inden for 24 timer

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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,9

Alle anmeldelser

(186)

161 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

We enjoyed a self drive tour around…

We enjoyed a self drive tour around Iceland and we loved having a local travel consultant who us throughout the trip. They came in especially useful during the recent storm when they checked in on us to make sure we were safe.

We felt it was great value for money, loved the personalised travel documents and would highly recommend Nordic Visitor to everyone!

Thanks again!

15. maj 2025
Uopfordret anmeldelse
Nordic Visitor-logo

Besvarelse fra Nordic Visitor

Hi Kristin, it’s great to hear that you felt safe and well-supported on your self-drive tour around Iceland! We’re so pleased your local travel consultant was there for you when you needed them throughout the trip. Thanks for your recommendation and for choosing to travel with us!

Bedømt til 2 ud af 5 stjerner

Poor customer service and poor prepared itinerary

there is zero service provided beside overpaying for hotel and car rental, our agent Karolina Lampert was rude and unprofessional when we called her to let her know the Hertz pick up left the hotel without asking reception desk to notify us pick up was ready, they didn't tell Nordic either, these things happen, but having a travel agent being rude and scolding you on the phone is unprofessional. The itinerary was shockingly poorly done, zero info on how long the drives are between attractions, or warnings which roads were closed for the season or paves, in case you dont have a 4X4 wheel drive car, each day had a few paragraphs with random palces to see, not a particular order or how to pace yourself, like someone googled attractions in the area and blasted them in the itinerary

28. maj 2025
Uopfordret anmeldelse
Nordic Visitor-logo

Besvarelse fra Nordic Visitor

Hi Diana, we are very sorry to hear of your disappointment with some aspects of your tour and we want to assure you that we take your feedback extremely seriously. We pride ourselves on being experts in our destinations, with local travel consultants who research and plan trips with care and passion. We are therefore deeply concerned to hear about your experience and would very much like to get together with you to apologise and gather more feedback so we can make immediate changes where necessary. Our Director of Customer Experience, Lorna, would like to get together on a call with you - she will reach out to you over email but you can also email us at customerservice@nordicvisitor.com to arrange a suitable time for a phone call. Once again, we’re truly sorry to hear how you feel — thank you for taking the time to share your thoughts so that we can take immediate action and continue to improve.

Bedømt til 3 ud af 5 stjerner

Not the best experience

I booked a trip to Iceland using Nordic Tours as I had never been to Iceland. The booking process was fairly easy after a few wemsils back and forth yo see what your would be best for us. We booked our flight and tour and we were off after letting them know our flight schedule, etc so they could pick us up at the airport . Since our plane was arriving from America at 6:45 am we opted for an early hotel check in. When we got to the airport no one was there to pick is up. I made several calls to the number provided but no response. Luckily I saw a woman with a Nordic tours sign who was waiting for arrivals . After talking with her and after she made several calls fur us- it was established that the Nordic has us down for arriving tomorrow so no one was there to pick us up. The woman agreed to take us to our hotel after dropping off her guests. Once we got to the hotel exhausted, we then found out that the hotel also had us down for arriving tomorrow and had no room for us let alone an early check in. Our Nordic contact was not reachable but the after hours line was . The woman on the phone insisted that WE were incorrect in our information. Once our Nordic rep. was reachable he confirmed that WE were correct and that somehow the information got put into the system incorrectly from Nordic. The manager at the hotel was extremely accommodating and was able to find a room for us and though one bed was a little twin bed I was only too happy to pass out on it. Now our itinerary was awful the way it was set up but I take part responsibility for that for not double checking things but I was hopeful the would put together a better timeline for tours. . I had the Northern lights tour which ended at 12:30 am and I was back at my hotel about 1am. I had a food walk tour booked the next morning at 8am. Needless to say, I did not make it . Then I later found out we had to extremely long days back to back. The glacier tour was 12 hours with no lunch break . The next morning we were scheduled for the Golden circle tour which we found out from others was a 10 hour tour . We opted not to go to the one. I had booked a helicopter ride which I found out I had to find my own way to and from the airport for that . The Nordic team reached out to apologize and were able to amply compensate us which was comforting. My advice: when booking check your itinerary for appropriate timelines. It will make for a more enjoyable trip.
Safe and pleasant travels-

19. februar 2025
Uopfordret anmeldelse
Nordic Visitor-logo

Besvarelse fra Nordic Visitor

Hi there, thank you for taking the time to share your experience with us. We sincerely apologise for the confusion regarding your arrival date and the inconvenience this caused. We do our utmost and pride ourselves on ensuring our travellers have the best experience and are pleased to hear that our transfer company and hotel partners took care of you both.
Our multi-day tours are often action-packed trips as people usually like to do as much as they can each day to get the most out of their trip to Iceland. We realise now that a slower-paced trip would have been better suited to you and your travelling companion, and we hope we can welcome you to one of our other destinations on a slower-paced trip in the future.
Thank you both for taking the time to talk to me on the telephone and sharing your feedback with us, we are very grateful you shared this with us as it allows us to keep making improvements where necessary. I'm sorry your travelling companion got sick and wasn't able to enjoy some of the tours. Fantastic that she managed to book into a yoga class in Reykjavík when she felt a bit better, what a great way to enjoy your Icelandic experience.
We hope you had a wonderful time at The Blue Lagoon and that we can welcome you back to Iceland in the future on a slower-paced tour or to one of our other destinations.

Bedømt til 5 ud af 5 stjerner

Great company

Booked a self drive iceland trip with them. Everything went smoothly and organization of trip was great. I’m definitely going to book with them again when I return to Iceland in future. I believe they do any Northern European country.

1. juli 2023
Uopfordret anmeldelse
Nordic Visitor-logo

Besvarelse fra Nordic Visitor

Hi Zach, thanks for taking the time to leave a review! It's great to learn you had a fantastic self-drive trip around Iceland. We look forward to welcoming you back to the Land of Fire and Ice someday - or one of our other destinations in Europe!

Bedømt til 5 ud af 5 stjerner

Wonders of Ireland - Small Group Tour

We had such an amazing experience with Nordic Visitor who hosted the "Wonders of Ireland" 8-day tour. The group was small, 16 people, so we could use a large van rather than the huge buses that take forever for people to load/unload at each stop. The hotels were top notch, the sites we visited were diverse and enjoyable (distilleries, castles, gardens, waterfalls). Our tour guide Brian Simpson was truly incredible. He had a wealth of knowledge about the history, music and folklore of Ireland. He made the trip both informative and fun, and helped the group come together with his warm and engaging personality. Melissa our driver was also fantastic - kind, helpful and chatty. They both went above and beyond to ensure everyone was cared for and enjoyed the journey. I was torn about which company to use, and am so grateful we went with Nordic Visitor.

10. juli 2023
Uopfordret anmeldelse
Nordic Visitor-logo

Besvarelse fra Nordic Visitor

Hi Caitlin, we're pleased you enjoyed your small group tour in Ireland! Brian and Melissa are excellent hosts, and we can't wait to share your kind words with them. We hope you left Ireland with unforgettable memories. Thanks for your review!

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