No1 Lounges Anmeldelser 

I had to cancel my booked lounge & rebook, as the flights were changed.
I contacted no 1 as I wasn’t sure how to do it
Wow..What a quick response!
Maisie Allman was so helpful 😊
All sorted quickly & easily

First & foremost Maisie Allman is an absolute star & 100% a credit to No1 lounges! Maisie was so helpful, so respectful & so fast with what she did to help me out on such short notice switching my lounge booking from LGW to LHR due to a change in circumstances. So Maisie to you a BILLION thank yous! Without you would have been sitting around twiddling my thumbs waiting for the time to pass on uncomfortable chairs.

The lounge staff at T3 LHR were great as well. I didn't catch her name properly but the lady that was working there when I got in at 08:15am on 19th Sept (her name starts with T), was great, so politely I'm going to call her Miss T, ran through the lounge process, recognised that my cast & crutches may cause an issue, but if they did let her know, & organised for the Special Assistance staff to know exactly where to find me when they came round to pick me up. Miss T checked up on me at several points during my visit making sure I was OK, if I needed anything extra etc.
The food was good, restocked during my visit (breakfast timeframe), so there was always bacon, beans, hashbrowns out. The drinks options were nice both hot/cold, juices/soft drinks/alcoholic (bit too early for me to start on the vodka but was tempted)!

Very disappointed with experience. Food was below average and some cold. Selection was poor with no vegan option or American style pancakes available. Felt cramped and staff clearing up failed to register you when thanked. Felt cramped and seating no better than in the the terminal.

My husband and I booked and paid for the No.1 lounge a few days before we went on our honeymoon in 2023. When we checked in at the airport, we received a voucher for free access to the No.1 lounge. When we got to reception, we explained to the receptionist that we had already booked and paid for access but received a voucher. We asked if we could have a refund but was told we needed to send an email explaining what has happened and they will be able to help. When we returned from our honeymoon, I sent an email to explain and asked for either a refund or a credit note. My email was responded to very quickly and was told that I could rebook another time and that I had 2 years until it run out. 18 months later, I rebooked another holiday and emailed No.1 lounge asking if I could now use my credit note. Again, my email was responded to very quickly and with ease! I received a email with a new booking confirmation. Shout out to Sabina for all of her help and quick responses. I have no hesitation in highly recommending No.1 lounge. Not only is their ‘behind the scenes’ customer service top notch, but their actual lounge is lovely too! It’s peaceful with plenty of places to sit. It’s nice and relaxing if you want to get away from the hustle and bustle of the airport. Thank you No.1 lounge. You have a customer for life!

Oh dear.
9pm flight so pre-booked lounge in good faith and as shown on booking confirmation for 5pm..required to be at departure gate at 8...arrirved 40 minutes early for booking time to be told we can enter lounge at 6pm or 5pm if we pay additional £25...abrupt and unfriendly service agent.
Don't be fooled by the headline 3 hr booking, you'll only get 2 hours use of lounge and if you pay for 2 hours you'll get 1...pointless and expensive. Should have believed the negative reviews. Don't do it. We can get refund "voucher" so also pointless as won't be using again.

Update after vanilla response. My specific issue is clear in the post, rude reception staff and misleading advertised time allowed to use lounge, you'll never get 3 hours so it really is not worth it. Additionally the lounge is tatty, has incredibly limited choice and wasn't particularly clean (especially loos). Bar staff great and pleasant waiting staff but don't waste your time and money here.

Jamie Brown was quick and easy to deal with when I had a query about booking lounge passes for my family.
Within minutes he had sorted by issue and sent me passes electronically.

I made an enquiry regarding dress code at the Number 1 lounges prior to my pending visit and received a very prompt response from Maisie Allman who made it very clear and was so helpful. Thank you. 😊

Jaimie was so helpful when we had problems with a cancelled flight and has been amazing in sorting out our rebooking. All emails answered really quickly. Very grateful for such great customer service.

Jamie has been very helpful in solving a mistake I made with my email so quickly sorted thank you

I needed to contact the Club Rooms before confirming our booking. My email was responded to very quickly by Jaimie. As another customer has mentioned, hoping the lounge experience is as good as the admin process.
Very much looking forward to our visit next January, thank you Jaimie😊

Just had to contact customer services as I had mislaid my booking details and after a couple of security checks, my booking was confirmed and the information I needed resent quickly and efficiently. Thank you Jamie for your help, it was really appreciated.

Jaimie Brown was very helpful and prompt to help me book the No1 Lounge at Heathrow.

Jaimie Brown responded soooo quickly to my query today! Well impressed, hopefully the Lounges are as impressive as the admin staff.

Great speedy assistance with answering a booking query from Jamie Brown - thank you

Thank you for your help really appreciate it can't wait to arrive to the rooms

Cannot thank Jaimie Brown enough for all of their help with booking our airport lounges not once but twice now! Thanks so much for replying so quickly and getting everything sorted for us!

Great speedy communication from Maisie. She quickly confirmed our confirmation of No1 Lounge using our TUI premium seat boarding pass.

Wow thank you Maisie for your excellent customer service after I booked the wrong date you sorted it out.Maisie Allman you are a superstar thanks very much Neil Farley

I can't thank enough Maisie Allman for quick response and professional service! Thank you very much! 🙂

Great customer service from Maisie Allman today via email. I emailed and within 15 minutes I had a reply from Maisie explaining why we had not received our booking confirmation email due to a small typo error with my email and that she had now altered to the correct email and she sent this through to myself.
Will definitely use No 1 Lounges again.
Thank you Maisie