No1 Lounges Anmeldelser 

Our experience in one of lounges was quite negative for a variety of reasons, so I wrote to the customer service and have to say the response was beyond my expectations- fast, kind and helpful responses with an apology and resolutions offered immediately. Katie. A went above and beyond to ensure that we felt heard and valued throughout our journey and again, replied very quickly every time an email was sent, with her tone being as helpful as she could be, big thanks to Katie who has changed our negative experience into a really positive one.

Jamie was amazing and responded quickly and efficiently. Thank goodness for his service. So relieved that this service is here to help. Debs L

I used the Heathrow Terminal 3 Lounge. There are places within it which are quieter than others. The food is good and constantly re-supplied. I got a refund processed, with Jaimie kindly following up for me, as I'd not realised you can't book on the day online. I found this out when I turned up and paid again plus extra for a non online booking. Its worth it for having somewhere comfortable and reasonably quiet to spend several hours. I'd recommend, but do book in advance.

Jaimie was a great help when I needed to cancel and rebook at a different location many months later. He provided all the necessary information and responded promptly to all my queries. Only downside was that the prices had changed and I had to pay the difference (grr!) but that wasn't his fault - due to dynamic pricing apparently.

Booked for a party of 7 adults into number one lounge at Birmingham airport with Maisie. Maisie was helpful and friendly during the booking and made the booking process very easy. We have never used a lounge before and are looking forward to using it later in the year. Thank You Maisie! 😊

Great customer service, had to cancel and arrange new booking, all sorted and questions answered within minutes by Jamie
Would recommend

We havnet used the lounge yet but we did have an issue with our booking which was handled by the incredible Maisie. In an age when customer service and attention to detail is fast disappearing from every part of our lives, Maisie was amazing: thorough, really responsive and just so professional throughout. She is a complete star and has a great future ahead of her in any sector that needs people who genuinely care about the customer. Thank you again Maisie - we will be raising a glass of champagne to you from T3 on Sunday!

Jaimie sorted my issue within 10minutes by email. Really pleased and happy. Looking forward to using the lounge at Heathrow Term 3.

I had a fantastic experience, Jamie was so helpful on a time sensitive ask. Jamie was brilliant and so responsive, he really was responsive. I would definitely recommend this team and this organisation if they are all like Jamie.

I emailed the number 1 lounge to book a group booking on there web site and spoke to a very helpful lady called Maisie who help me sort everything out and booked the dates I needed with no problem.

We wanted to visit this lounge as a large family group but wanted to book our passes through Revolut as we had rev points available. To do so and reserve access to the lounge I needed to contact No1.

They replied very quickly, within 48 hours of my initial message, and a few hours later Maisie managed to sort it all out for us and ensure we’d have access to the lounge when we fly.

First impressions of the customer service here is very good and can’t wait to visit it next month

Jamie answered me promptly and ensured my query was dealt with to ensure a discount code worked effectively

Luton airport no 1 lounge just awful ! Bad food, bad service and terrible after care. Save your money and DO NOT GO !!!!!! Embarrassing it calls itself and lounge ! It’s a dump filthy dirty

Number one lounge T3 Heathrow. Really poor experience. Admission person couldnt get boarding passes to scan for over 5 minutes. When we got in there was nowhere we could sit as a group (of 3). No toast, no cups, all coffee machines on the blink. No juices. Won't bother paying again. Really poor and not value for money.

Food - lack of it and limited choices. TBH you would be better off eating in the main airport. However, the lounge itself is nice, which is why the food issue is such as shame for a new lounge.

Absolutely awful customer service. Staff are terribly rude. At one point all the staff were gathered around moaning and gossiping about customers rather than actually serving/helping them.
One particular staff member at the bar was aggressive, rude and nasty.

I have just had my visit voided at the No1 Lounge in Luton Airport. Absolutely disgusting, from dirty cutlery to cold food and to top it all no eggs or bacon and no bread. The place is a joke, don’t waste your money !!

Absolute disgrace of a lounge. It is so busy you cannot get a seat, so better off just sitting in the main area. service is poor due to overcrowding. In addition wine was spillt all over my wife, broken glass on the floor and no-one cleaned it up. This is not worth the money better off spending the £40 it costs to sit in one of the nice bars, cheaper and with seats too. Pointless product and strongly recommend not to book this. I work in the sector and can say without a showdow of a doubt this is not worth the money

I had booked no 1 lounges 2 months in advance of travel for 7 travelers in total. When we arrived we were told by staff to wait in a queue to get in. We ended up waiting in that queue for over 45 minutes. When the staff looked at my booking she argued with me that the booking was only for 4 people and my partner had to argue with her despite showing her my reservation. By the time we got into the lounge our gate was called so that meant we only had 10-15 minutes to eat and leave the lounge.

We were travelling with a baby and a man with dementia. This experience was very distressing especially for the man with dementia. I contacted the complaints team and initially they wanted to give me 25% off a future booking, I explained I am not a frequent flyer and that this was not a acceptable amount to compensate. They wrote back and offered me 25% of my booking back which is only £45. I had paid £180 for 5 adults, a baby and a 7 year old. We were booked to enter the lounge at 4am - by the time we entered the lounge it was 5:15 and we were due to fly at 6:15am. Our flight was called at 5:30am and they had already started boarding by the time we rushed to the gate!

This is still not an acceptable compensation after the stress this caused when it was supposed to be relaxing and we did not get the enjoyment of the lounge that we should have had. The staff and complaints team have completely failed us.

I Booked again hoping my experience on this occasion would be much improved on the last! Sadly it was worse , check in was done by someone who obviously did not want to be there as his entire look was completely miserable. I found a table eventually as it was very busy and looked as it had been over booked. ( i thought the point of a lounge was to relax and take the stress Away? )
Please forgive the description i am about to use however i believe it is warranted and Extremely apt.

The food, pasta and some kind of sausage casserole was absolutely disgusting and barely warm! There were other cold options however they all looked completely unappetising.

I will end on a positive and it is a very small positive considering the cost of this very poor below average experience, the 2 ladies serving drinks behind the bar were welcoming and always cheerful so great customer service from them - thank you.

As for the rest , suggest that you get what little act you have here together and make significant improvements as this customer feels completely ripped off !! I expect a partial refund based on the made up synopsis written by yourselves. I await your response.
Mark Reader