NineFit New Zealand Anmeldelser 

It took a while for us to receive the product as unfortunately it got out of stock but I must say that the customer service was fantastic, they kept me informed every time I asked and my son is very happy with the quiver. So yes, I would recommend it to a friend for sure.

I recently made a mistake and ordered the wrong size weighted vest. I've ordered and received a replacement and am in the process of returning the initial order for refund. The team at NineFit are proactive and are dealing with this quickly and efficiently.

I recently purchased the croquet set from Ninefit NZ. It arrived just before Christmas. The set cost me $312 and looked amazing online. I was incredibly disappointed with the quality of the set. It did not look the same as the set online. When I took one of the clubs out a plastic piece fell off. The stitching on the carry case was pulling apart and the clubs were a lot shorter than they appeared online. I was incredibly disappointed. I called the NZ customer service number but it wasn’t a correct number and definitely didn’t work. I emailed them on 20th Dec but didn’t hear back until the 6th Jan. I assume they had closed for Christmas. The NZ website states you can return within 14 days if you’re unhappy with your purchase. It says to return to the NZ address listed. It took weeks of back and forth emails before I received any direct answers to my emails. They finally said they would give me a refund if I returned the package to their US home base. The cost to ship to the USA was quoted as $195! I did not want to risk spending another huge amount of money on this company. I decided to follow their NZ website instructions and returned to the NZ address listed. I emailed and told them I returned the package. They replied- days later- that they would not refund until the item was returned to the USA. This company is NOT to be trusted. Their NZ phone number does not work and doesn’t have enough digits. Stay away from them. Their quality is terrible and I am hugely disappointed with their service. No one should have to pay such exorbitant postage to return a product that is poor quality.

REGARDING THE TRUSTPILOT REPLY— I’m sorry but your reply is totally to save face with your customers. You have not contacted me to fix the issue. Your faulty product has been returned to the address listed on the NZ website. I have not had any reply from this branch except the same one saying a refund will be issued once the product is received into your USA depot. The cost to return a faulty $312 product is $195 !!!! I will not ship it to the USA when I purchased it from the NZ website! That is unreasonable. Your product was faulty.
Never use this company people! Your Nz website gives a Nz return shipping address. You are misleading your customers!

Ninefit contacted me and reassured me of the status of my parcel.
Unfortunately, I received multiple scam emails in regards to this purchase asking me to pay custom fees.
The company replied to my emails promptly and the item arrived in great time.
They clearly communicated with me and I was able to ignore the scam emails despite still receiving them weeks after my item arrived.
Item arrived in great working order. A happy Xmas day for my child.

The person who emailed me regarding the on line purchase was very good and professional. The length of time the croquet set took to arrive was not bad.
My only criticism is that the box the kit arrived in was badly bashed and torn. It needed to be better packed. Also the croquet mallets did not look identical to those on the photo - which does not help me to feel confident as to what I bought.

The product seems to be good quality. A couple of issues though:
1) the neoprene belt/pad (great, but,,,) does not encircle the waist so the fastening clips dig into the belly when swimming
2) you or your courier have had a security breach and my name, address details and the order number are known to another party. I've received an email from a French company saying that I have an issue with my parcel delivery and requesting that I hit a button. Clearly a scam.
Not what you expect from a reliable online supplier.

Very good service
Will use again and recommend

Reliability and informative

I made an error in my order - I had emailed them 3 times requesting either a clarification of my order content or to cancel it completely until this could be done.
I tried another way on contacting them - on their website.
Within 3 days with 3 emailes my problem was solved by Amy!
Full refund and apologises for my initial emails to the info@ not been acknowledged.
I had read negative feed back about this company and obviously was getting worried.
I suggest people use the contact option on their website if they have and issue.
This company delivered on their promise 100% - thanks again Amy
Trish from Napier

The Croquet sets are of exceptional quality
I was updated on delivery details within a couple
days of placing my order
Packaging was excellent
I am very happy with my NineFit NZ exerience.

Thank you

You had what I was looking for, it was easy to order, your communications after the order were good and the product arrive well packed and within a week of my placement.

Though it took a long time to receive my goods, actually I had given up on them. But to my surprise they arrived all top quality and better.

Availability of the product.
Service
Speedy delivery

The timing of delivery was correct.
The freight $ was acceptable.
Was really easy to order.
I liked having the updates of the process your end.

Don't order, they don't deliver and customer service doesn't respond to refund requests. Total rip off!!!

My roller turned up 25 days later after the order and did not go. After numerous and vague emails over a 2 week period and with loads of excuses I have given up. There is no NZ contact, a bogus 0800 number that goes no where.
Be aware. $373 down the gurgler!

Good quality.

DO NOT DEAL WITH THIS COMPANY!!
No Response to emails after repeated requests for contact.
The 0800 number doesn't work.
Paid an exorbitant price for an item I was lead to believe was unique, only to find the same thing at Walmart USA for $27 USD.

I would say that this is a scam as their 0800 number in Auckland doesn't work and any emails to info at ninefit.nz get replied by ninefit-uk at headrush.zohodesk.com with an automated reply saying your ticket has been processed and we will notify you soon... been waiting 14 days! I'm pretty sure this review will get an automated reply saying that they will fix the problem!*** The item did arrive 19 days after order which was a surprise! I did receive an automated reply saying the phone number would be fixed but it still doesn't work and I never got a "Your parcel has been shipped" email despite it going through 5 different couriers to get from the UK to NZ. The item had no packing slip or identifying stickers showing any company details at all.(NZ-P686639601)