Stunning pieces… I bought hydrangea earrings necklace and bracelet… delivery was super quick, boxed beautifully and I adore them all and have had so many compliments. My friend had a special birth... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I bought the Aurora Earrings and they are my dream bride earrings for my wedding, they are exactly as I envisioned them to be, the quality is excellent and the delivery was quick and seamless. The tea... Se mere
Virksomheden har svaret
The earrings are a really beautiful design, so well done to the clever designer! Love the size of the bow and pearl too, they are bold without being overly ‘costumey’. Quality looks top notch. The box... Se mere
Virksomheden har svaret
It's the first time I have ordered anything & I am so happy with my bracelet. The packaging was lovely & I was always getting updates on my order. I am having trouble putting the bracelet on myself bu... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Jewellery designed to get compliments.
Kontaktoplysninger
WV16 4bb, Bridgnorth, Storbritannien
- nicecreamlondon.com
4,6
Fremragende
313 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Absolutely outstanding jewellery
Absolutely outstanding jewellery, I ordered the hydrangea earrings and necklace and I'm just speechless. Just wow <3
2. oktober 2023
Bought the bow earrings they look…
Bought the bow earrings they look amazing. Was worried they’d be heavy but cant feel them when wearing them (which is every day) Would repurchase BUT attention for everybody from germany. Had to pay an extra 30€ for the package even though i thought the customs were included in the 15€ delivery. Was mad until i had the most sparkly elegant looking earrings so ALL worth it :))
1. oktober 2023
Choose carefully
Products are good quality but I wish there had been a forewarning about how rigid the rubber sole is on the slippers. They make a lot of noise on wood floors and are not ideal for my foot… and for the price I paid I would like to know that it’s not the type of slipper I prefer before buying. ESPECIALLY since the return policy is horrible, you can’t do it through them so it’s not secure. Not a fan of that at all, it communicates to the consumer that I should almost feel like there is no option other than to swallow the loss and keep the item.
7. september 2023
Besvarelse fra Nice Cream London
Hi Bruna,
So sorry you are not 100% happy with the slippers.
I'm not sure what you mean by the return policy, all you have to do is send it back to us for a refund!
Kind regards,
Hugo
Customer Care
PLEASE BE CAREFUL
Please be very careful ordering from this website.
I ordered a dress online that was in the sale. Before ordering I tried to check their returns policy, but the webpage had been removed. This did not worry me as on the product webpage, right next to photos of the dress, it said ‘We hope you love your Nice Cream purchase, however if it’s not quite right you can send it back to us for a refund’.
The dress was advertised as silk, so I was expecting a high quality garment, but when it arrived I was severely disappointed. It wasn’t lined, was an unflattering shape, and did not feel like silk. I sent the item back.
After a few days, I tracked the item and could see that they had received it, but I had not yet been emailed by the company. I would have expected an email to say that they’d had received my return, and how long my refund would take to process. I contacted the company both via email and on Instagram (where I had first come across the company). They responded on Instagram telling me that since it was a sale item, I could not have a refund, only a gift card. I told them that this contradicted what was said on their webpage, but they did not care. I sent several messages, all of which were ignored. Only after I threatened to report them to trading standards did they actually give me a refund. Please be very cautious ordering from this website. The items are poor quality, and their website is misleading.
2. september 2023
Besvarelse fra Nice Cream London
Dear Rebecca,
Thank you for your review and we would like to apologise for the disappointment that has been incurred on this occasion.
We never like to hear when one of our customers has experienced an issue with an order and it is always our best intention to resolve this for you - which is why we granted the full refund.
Our Refund Policy page clearly states that Sale items are not accepted for refund, but we have now updated our product pages to make this clearer in future.
The full refund was granted out of goodwill after discussion with management, not due to 'threatening trading standards'.
As for the quality of the garment, I am sorry to hear you think that is of poor quality. If you are familiar with silk, you will know that the garment is made of the finest 22 momme silk, which is a luxuriously thick silk. It was crafted at a London Atelier that makes couture dresses for other top designers and we can assure the quality is beautiful. Although, as it is silk, it will be less thick than polyester/fake satin alternatives which are more common on the market.
We would like to apologise again for the disappointment and inconvenience caused, but we are confident we have resolved the issue with yourself.
Kind regards,
Hugo
Customer Care
Lack of Transparency
Your response to my review are totally unacceptable .
I originally heard about your company via one of my fellow doctor's at my hospital and she in turn heard of you via an influencer, hence why I placed an order.
I have now reported your company to the local authorities along with Trading Standards.
Companies like yours that hide behind a website with no registered telephone number or official business address should not be granted a Visa/Mastercard facility.
You are clearly a very dishonest operation and as a matter of principle I will not be letting this matter rest.
I have already shared all email correspondence with my bank's fraud/disputes team.
Your company has blatantly stolen funds from myself as you have charged my card for goods that failed to arrive.
Once I have liaised with Trading Standards along with the Police Crime department I will be back in contact with your organization.
Be rest assured I will ensure all aspects of your despicable dishonest behavior is circulated through social media platforms etc.
Yours
Dr. Lolita Galloway
cc Mastercard Fraud & Disputes Department - Trading Standards
8. september 2023
Uopfordret anmeldelse
On time and beautiful
1. september 2023
The product is absolutely beautiful in…
The product is absolutely beautiful in person. It arrived quickly and the packaging was very nice. I was referrred to your company by brand influencer Lenora Smee and she definitely was spot on.
5. september 2023
Problem solved.
Having previously given a negative review of this company, I am pleased to say that it has rectified my problems in sterling fashion. I am now happy to provide a 5 star rating to Nice Cream London.
25. august 2023
Uopfordret anmeldelse
I loved it!
I'm genuinely happy with their prompt and meticulous service. I purchased a pair of fabulous earrings and it was well made and arrived to Japan in one week!
26. august 2023
Very poor service.
Ordered four items, two incorrect items were sent. Tried to resolve the matter via their chat service but was hung up on. Still not resolved despite their having my contact details and them knowing that there is an unresolved issue! Very poor service from start to finish.
26. august 2023
Absolutely stunning earrings
Absolutely stunning earrings. Brought for my daughter birthday. I live in Australia. The only thing I thought was. The packaging could be a little better. Not a fan of them just popped in a pouch together. Not much protection. ❤️❤️
10. august 2023
Great customer service
Ordered a necklace and arrived faulty, received a replacement 1st class post, great customer service
3. august 2023
Great Responsiveness & Effective…
Great Responsiveness & Effective Communication.
Thank you!
6. august 2023
Lovely quality silk scrunchies
4. juli 2023
Fast shipping and quality items
Fast shipping and quality items. I love my new sweatshirt and hat.
28. juni 2023
Besvarelse fra Nice Cream London
Hi,
I hope you are well.
I can see that you have ordered the Pre-order 4 weeks Hydrangea Earrings, this means that they will be shipped out approx 4 weeks after you place your order.
Your order was placed on the 28th June, which means that you should expect delivery about the end of this month, although it should be sooner.
Kind regards,
Hugo
Customer Care
Really quick delivery and lovely…
Really quick delivery and lovely product with a fair price. Love!!
3. juli 2023
The product is beautiful
The product is beautiful. Hydrangea earrings. Packaged well and shipped immediately. I’m amazed that it arrived so rapidly.
19. juni 2023
Dette er Trustpilot
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