Stunning pieces… I bought hydrangea earrings necklace and bracelet… delivery was super quick, boxed beautifully and I adore them all and have had so many compliments. My friend had a special birth... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
For being overseas I was expecting delivery to take a while but I got within a couple days and the earrings are perfect 😍 I can’t wait to wear the hydrangea pearl earrings for my wedding! I even got... Se mere
Virksomheden har svaret
I love my mini hydrangea bracelet. The Quality is exquisite! I couldn’t believe how quickly my bracelet arrived across the pond. Will definitely be ordering more pieces!
Virksomheden har svaret
I looked amazing as a bride because of these guys! The earrings and the brooch- ehich I used it in my hair- gave the whole ensemble a sofisticate look. Thank you for your wonderful products! Also, del... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Jewellery designed to get compliments.
Kontaktoplysninger
WV16 4bb, Bridgnorth, Storbritannien
- nicecreamlondon.com
4,6
Fremragende
300 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Dit bedrijf is echt een scam
Dit bedrijf is echt een scam. Ik heb twee sets oorbellen met armband besteld en alles teruggestuurd, want ik vond het er niet mooi uit zien.
Dit bedrijf beweert dat ik de oorbellen heb gedragen, terwijl ik ze niet heb gedragen en netjes terug heb gestuurd.
Ze hebben het over residu op de oorbel, waarvan ik het niet kan zien. En ik niet kan aantonen dat het dezelfde oorbel is die ik heb geretourneerd.
Ze pretenderen hygiene hoog in het vaandel te hebben staan, maar iedereen kan oorbellen terugsturen.
Mijn timeline die ik heb aangeleverd van ontvangst tot terugsturen vonden ze onvoldoende bewijs.
En je moet ook nog eens verzendkosten betalen voor het retourneren van de oorbellen die zij niet accepteren
Dit is de grootste scam die er is.
Ik koopin ieder geval NOOIT meer iets daar.
20. april 2026
Uopfordret anmeldelse
Besvarelse fra Nice Cream London
Hi Soraya,
We’re very sorry to hear that you feel this way.
As explained by email, your return was inspected carefully when it arrived back with us. The bracelets and other earrings in your return were accepted and refunded, however the Aurora earrings were refused as they were received back with visible residue around the earring post area.
We do allow earrings to be returned so that customers have the opportunity to view them in person, provided they are completely unworn and returned in their original condition. However, if earrings are returned with visible signs of wear or residue, we cannot accept them back and we would never resell them to another customer.
Earrings are a hygiene sensitive item, so we can only accept them back if they are completely unworn and free from any signs of wear, residue or use. This is why the refund for this pair was declined.
We appreciate that you disagree with our decision, however we do not accept the suggestion that this matter has been handled fraudulently. We have reviewed this carefully, explained the reason for the refusal, and offered to return the earrings to you once return postage has been covered.
The Nice Cream Team
Quick delivery and fine quality.
27. april 2026
Besvarelse fra Nice Cream London
Hello Celia, thank you for leaving us a review, we truly appreciate it! We're glad we could get your pieces to you quickly and that you love the quality. We hope to see you again!
The Nice Cream Team
Stunning pieces… I bought hydrangea…
Stunning pieces… I bought hydrangea earrings necklace and bracelet… delivery was super quick, boxed beautifully and I adore them all and have had so many compliments.
My friend had a special birthday and I knew straight away what to get her having seen my own…. Cannot wait to treat myself again
18. april 2026
Besvarelse fra Nice Cream London
Hello Sheelagh, thank you so much for your kind words! Thank you for sharing your experience. We hope your friend loved the jewellery as much as you!
The Nice Cream Team
Besvarelse fra Nice Cream London
Hello Cheryl, thank you for taking the time to leave us a review! We're thrilled to hear you were happy with our service.
The Nice Cream Team
The experience was amazing!!
The experience was amazing!!! My purchase came quickly and when promised!
25. april 2026
Besvarelse fra Nice Cream London
Hello Eva, thank you so much for your review! We're glad to hear you were satisfied with our service.
The Nice Cream Team
Fast shipping, beautiful pieces, love love love
For being overseas I was expecting delivery to take a while but I got within a couple days and the earrings are perfect 😍 I can’t wait to wear the hydrangea pearl earrings for my wedding! I even got the minis for my flower girl.
7. april 2026
Besvarelse fra Nice Cream London
Hi Amanda, thank you so much for your lovely review! We’re so pleased to hear your order arrived quickly and that you love the pieces. The Hydrangea Pearl earrings are such a beautiful choice for a wedding, and the minis for your flower girl sound perfect. Wishing you the most wonderful day, we’re honoured to be a part of it!
The Nice Cream Team
I love my mini hydrangea bracelet
I love my mini hydrangea bracelet. The Quality is exquisite! I couldn’t believe how quickly my bracelet arrived across the pond. Will definitely be ordering more pieces!
6. april 2026
Besvarelse fra Nice Cream London
Hello Lori, thank you for leaving us a review, and for your kind words! We're happy to hear it arrived quickly for you, and that you're pleased with the quality. We look forward to welcoming you back again!
The Nice Cream Team
Lovely earrings but the butterfly isn’t…
Lovely earrings but the butterfly isn’t tight enough, they fall out easily so expecting that I will soon lose them.
3. april 2026
Besvarelse fra Nice Cream London
Thank you so much for your kind words, Joanne! We're sorry to hear the butterfly backs didn’t feel secure.
We’ve been in touch with you directly to get this sorted and will make sure this is resolved for you as quickly as possible. If there’s anything else you need in the meantime, please do let us know.
The Nice Cream Team
I looked amazing as a bride because of…
I looked amazing as a bride because of these guys! The earrings and the brooch- ehich I used it in my hair- gave the whole ensemble a sofisticate look. Thank you for your wonderful products! Also, delivered with care, luxurious packaging, great product quality! I recommend them with all my heart! ❤️
31. august 2025
Besvarelse fra Nice Cream London
Hi Ana, thank you so much for your thoughtful review! We are thrilled to hear you used our pieces for your special day, it sounds like you were so well put together! Thank you for your kind words about our pieces and packaging, we truly appreciate it.
The Nice Cream Team
Great earrings for my daughter in laws…
Great earrings for my daughter in laws birthday would highly recommend. Lovely box and great gift bag (extra for gift bag). I will defo use this company again.
7. april 2026
Besvarelse fra Nice Cream London
Hello Jackie, thank you so much for taking the time to leave a review. We're happy to hear you like our packaging and jewellery, and we hope your daughter-in-law loves them too. We look forward to you shopping with us again!
The Nice Cream Team
Item arrived in a timely manner
Item arrived in a timely manner. Very pleased with the service.
6. april 2026
Besvarelse fra Nice Cream London
Hello Philomena, thank you for leaving us a review! We're glad to hear that they arrived swiftly and that you're pleased with our service.
The Nice Cream Team
Gorgeous
Gorgeous, quality jewellery, delivered speedily, in a beautifully packaged box, which made it a lovely opening experience. Would highly recommend.
5. april 2026
Besvarelse fra Nice Cream London
Hello Jennifer, thank you so much for your lovely review! We're so pleased that your experience from start to finish was a positive one. Thank you for sharing!
The Nice Cream Team
Ich liebe euren Schmuck und trage ihn…
Ich liebe euren Schmuck und trage ihn täglich und nicht nur zu besonderen Anlässen.
5. april 2026
Besvarelse fra Nice Cream London
Thank you so much for your kind words! We are absolutely thrilled to hear that you're enjoying our jewellery as a daily staple. Thank you for letting us know!
The Nice Cream Team
Absolutely beautiful pieces
Absolutely beautiful pieces - really quick delivery.
I have ordered quite a few pieces & have always been truly delighted with the stunning quality & design.
Also gorgeous packaging too !
Thank you all ,
3. april 2026
Besvarelse fra Nice Cream London
Hello Aisling, thank you so much for your wonderful review! We are so happy to hear that you're delighted with the quality and design of your pieces. It’s great to know that our quick delivery and packaging added that extra special touch to your experience. We truly appreciate your continued support and can't wait to see what you choose next!
The Nice Cream Team
Everything went perfectly
Everything went perfectly! From the customer service to the packaging and dedication! They are exquisite jewelry that bring a smile to the faces of everyone who wears them, especially if you have a big day and you are going to be a bride. Thank you for these exquisite jewelry and I can only recommend you! I absolutely love them!
4. marts 2026
Besvarelse fra Nice Cream London
Hi Cristina, thank you so much for leaving us such a lovely review. We're so glad to hear how happy you are with our service and pieces. We wish you all the very best with your wedding preparations and hope you have the most special day!
All the best,
The Nice Cream Team
Stunning earrings, 2nd pair already ordered
I ordered the hydrangea earrings after seeing the company discussed on a YouTube channel (Alex Collins) they are stunning and I love them so much that I have ordered a 2nd pair in the cinnamon colour.
19. marts 2026
Uopfordret anmeldelse
Besvarelse fra Nice Cream London
Hi Karen, thank you so much for taking the time to leave us a review, we truly appreciate it. We're thrilled to hear you're happy with your purchase! We hope you love the cinnamon style just as much, they are quickly becoming one of our most popular colours!
I ordered a pair of earrings from this…
I ordered a pair of earrings from this shop, opened the package for about 5 minutes just to try them on, and carefully put them back exactly as they were. I am a very responsible customer and made sure they were in perfect condition before returning them.
The company later claimed there were “visible signs of wearing” and refused to refund me, which is simply not true. The earrings were practically new. I am extremely disappointed with how this was handled and would not recommend this store based on my experience.
12. februar 2026
Uopfordret anmeldelse
Besvarelse fra Nice Cream London
Hi Michaela,
We are sorry to hear that you feel disappointed with your experience.
As outlined clearly in our returns policy, for hygiene reasons earrings must be returned in their original condition and unworn. This includes not being tried on.
In your review you mention that the earrings were opened and tried on before being returned. Unfortunately, once earrings have been tried on, we are unable to resell them and therefore cannot accept them back for a refund. This policy is applied consistently to all customers to ensure hygiene standards are maintained and are stated on the packing slip that arrives with your order.
We understand this may not be the outcome you hoped for, but our decision was based strictly on our published policy and the condition of the items upon return.
If you would like the earrings sent back to you, please contact us directly and we will be happy to arrange this.
Kind regards,
Arron
Nice Cream London
Absolutely beautiful 😍
31. januar 2026
Besvarelse fra Nice Cream London
Thank you for your review Lucy, and for your kind words!
An all occasion earring.
My earings arrived safely, looking forward to wearing them as a day, work and night, As The Kate will work so well in everyway.
31. januar 2026
Besvarelse fra Nice Cream London
Hello Clare, thank you for leaving us a review, we truly appreciate it. The Kate earrings are so versatile, great choice! We hope you love wearing them.
Beautiful jewellery
The process of shopping, payment and shipping to Switzerland was easy and transparent.
31. december 2025
Besvarelse fra Nice Cream London
Thank you for leaving a review Karoline, we're so glad to hear your experience was seamless ordering to Switzerland!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
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