NHS Credit Union Anmeldelser 

I have been a member for many years and with the introduction of full online paperwork the processes are much quicker. It’s a great way to save and another option if you wish to borrow as the interest rates are better

From start to finish NHS Credit Union were fantastic.

I’ve been a member for years and always treated with kindness and respect.
The staff always help if I have any enquires and are all lovely

I have only been a member for one year and the help I have received has been amazing, I applied for a christmas loan and it was brought to my attention that they could offer me something better in order to save me I was able to consolidate existing loans, credit cards etc and this so close to Christmas has taken such a weight off , cannot thank Natalie enough for her professionalism throughout the whole process and for looking into my situation and showing me that other better long term options were available to me

Happy with the service.

NHS credit union has helped me with debt consolidation and a wedding loan, they have been brilliant.

Great experience

Brilliant service

Good interest rates

I would have say they are shocking they give you a loan and it gets took of you wages but when you apply again after paying the first one of they then they decide that you are not eligible for one what is this shit why the hell do they say no when they take it of your wages does not make sense

The process was smooth and easy
They took all docy and responded in good time

Excellent communication. Everything processed quickly. Very approachable.

I've been with nhs credit union for around 24years got all my hollidays Christmases exultant staff amazing amazing service thank u ❤️

NHS credit union are always brilliant to deal with. Staff are very helpful and always polite and professional.

Easy to use process, guided well throughout

Excellent customer service. easy loan application

I have used the NHS credit union for almost 10years now and they have always been extremely helpful, understanding and professional. The service is impeccable and the systems used are quick and easy.

I suppose it’s been a bit of a mixed experience for me.

Decided to apply for a consolidation loan to streamline our outgoings. This is my first time applying for a loan through the CU.

Firstly, I appreciate that applying for something like this, they need to ask for access to bank accounts, statements etc but I have to say I’ve never experienced anything like it. Felt like I was being strip searched! Think the only thing I wasn’t asked for was what colour my underwear was.
What didn’t help was everything being requested via the NIVO app. Yes it was helpful to upload the documents but communicating that way just did not work for me and caused so much stress and anxiety. I sent majority of statements in PDF format but had a few issues trying to get 1 or 2 of them from my banking apps so sent screenshots for these ones and informed them that my app wouldn’t allow me to download a PDF so thought I’d better sending something. The tone in some of the texts were quite abrupt and made me feel as though I was deliberately avoiding sending PDFs despite me telling them repeatedly that my banking apps weren’t giving me the option to download these and I was told that if I didn’t provide these by 9am the next morning my application would be cancelled…again all via an app and no phone call to discuss.
Anyway, after getting really upset by it all, I ended up phoning and spoke to a lovely member of the team who explained why they needed PDFs (as screenshots can be manipulated - which I already knew but again, there wasn’t an option to download) and that normally you need to log in to online banking on a desktop to get these which I hadn’t even thought of. Had someone communicated this earlier this would have saved the stress and upset of feeling like I was being accused of deliberately withholding documents. One simple line at the start of the process, ‘we need PDFs, you will probably need to log in to your online banking as banking apps may not provide this option’. Stress averted!
Anyway, after speaking to her on the phone and managing to get everything via desktop login, I was able to start from scratch and resent every single piece of info I had already sent but in pdf format.

By this point, I was so stressed and just ready to cancel the whole application but hallelujah, what I sent was fine and we could move on but I did make it clear that communicating via the app was adding to the stress.

Roll on to the application being reviewed and Natalie contacting me via NIVO. She had obviously read the previous messages so before starting asked if I was happy to communicate via the app which I appreciated to have been given the option. She was excellent, kept me informed at every stage, asked relevant questions and responded very quickly so I wasn’t hanging on for a day at a time waiting on a reply like I had been in the previous stage….. Loan approved.

All in all a mixed bag of feelings about this experience. The person on the phone when I called and Natalie were both excellent in communicating well and clear on what was needed but the use of the app needs to be reviewed or at least the people communicating behind it. Given this is an NHS credit union and the key aspect of any role in the NHS is clear, concise and compassionate communication, I think there’s definitely room for improvement.

Great experience and friendly staff there to help you I would highly recommend them to nhs staff

The system worked very well, I was listened too and the service addressed my needs safely and throughly.