Poorly managed clown show of a website that overcomplicates simple tasks. Search Bar at the top deselects text after you've selected it with the mouse. Website also struggles with flipping the pages o... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Another borderline scammy ancestry product that counts on people forgetting they did a free trial and then getting charged a crazy amount. Not worth risking to pay $60 to look at a couple articles.... Se mere
Virksomheden har svaret
This is your basic upsell scam. Sign up for a $8.00 subscription. They offer a "Premium" version for $20.00. Now they've gated most of their content behind their premium. I suspect this is the newspa... Se mere
Virksomheden har svaret
I was excited about adding Newspaper.com to my ancestry project. But, I'm going to cancel asap before they automatically take my payment. In the past several years I have just ignored the fact that I... Se mere
Virksomheden har svaret
1,3
Dårlig
292 anmeldelser
Har besvaret 4 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Absolutely worthless
Absolutely worthless. Looking for the obituary for my grandfather, who passed away in January 1996 in Columbus, the state capital of Ohio. When searching a combination of his name, date and location, it yielded no results. In fact, they have no newspapers from Columbus, outside of a handful of years. So random. I immediately cancelled my free trial, so hopefully I won't get charged or have any further interactions with this website.
5. juli 2023
Uopfordret anmeldelse
Besvarelse fra Newspapers
Abegail- Thank you for your review. We do not have access to all newspapers all over the country. The newspapers on our website are ones that have become available to us and have been digitized. We digitize papers every day and hope we will be able to obtain the ones you need. Please note that we add nearly 10 million pages a month. If you would like us to look up your account to be sure all is cancelled correctly, please email labass@ancestry.com. We are happy to also send you additional searching tips for future research. Thank you and have a wonderful day.
Bait & Switch, Upsale Scam
At first, the keyword searches would deliver a few bits of useful information. Now, the first result for each search has nothing to do with the topic. This is then followed with all the relative results - all blacked out, requiring an upgrade to another level subscription to view. Clearly an unethical business practice by newspapers.com and also present at parent company ancestry.com.
Update after response: Thanks for the condescending "advice" that deflects from answering the problem. I figured out how to use the search features all by myself.
Why were all the relevant search results available during the free trial now blacked out after paying for a subscription? How is that not a bait/switch scam?
18. juni 2023
Uopfordret anmeldelse
Besvarelse fra Newspapers
Bill- Thank you for your feedback. We would love to look into this for you. Please email labass@ancestry.com. We will need your email address that is associated to your account so as to look up your account. We have Advance Search Tips to help with your searches. We are happy to help you navigate the site. Please note that the Basic level of subscription covers the 1700's to about 1923. The Publisher Extra subscription covers the 1700's to about 1 month ago. We add nearly 10 million pages a month. The Publisher Extra subscription includes the copyright material (after 1923) and therefore costs more. We look forward to your email so that we may further assist you.
Initial complaint Newspapers.com rectified
While I had the initial complaint with Newspapers.com in February in March I looked into the result of the credits issued. Any reaction only came after my complaint on Trustpilot was viewed by Ancestry/Newspapers.com. I was contacted by the Ancestry person on this site in response. Also It does seem the credits came from the customer service person at Ancestry. It is obvious there is a relationship between both parties and I found one business thru the other. While I can easily look it up what matters is the fact was that while I had a problem it was resolved. Trustpilot served as the intermediary in this dispute. Positive results with all parties happy.
4. marts 2023
Uopfordret anmeldelse
Besvarelse fra Newspapers
Dennis- Thank you for the time you took to share your experience with us. Newspapers.com and Ancestry.com do work together to strive to give our members the best experience. We appreciate your feedback and continue to welcome your input, which helps us improve our website and service with you in mind. Please feel free to continue to share suggestions, concerns, or questions you may have with us. The quickest way to do that is sending an email by going to support@Newspapers.com. Have a wonderful day and enjoy your searching and discoveries.
Rubbish I can’t find anything on there…
Rubbish I can’t find anything on there and they charged my card a small fortune
24. maj 2023
Uopfordret anmeldelse
Besvarelse fra Newspapers
James- Thank you for your recent review. We have a lot of content, and it can get overwhelming. We add nearly 10 million pages a month. We are happy to send you searching tips. Please email labass@ancestry.com. This will be helpful to send it to the right email address. Thank you.
Not perfect but best of the lot
Of the three newspaper archive services, this one is the best. Much more content and easier search functions. I do wish the search could be limited to exact words. For example there’s no way to differentiate between THE SUPREMES and THE SUPREME COURT. The ability to clip has gone away. Customer service poor to nonexistent.
3. maj 2023
Uopfordret anmeldelse
Besvarelse fra Newspapers
Anthony- Thank you for your recent review. We are glad to know you are enjoying the archived papers. We add nearly 10 million pages a month. We do have a list of searching techniques. One of which is to put quotations around specific words. Such as "The Supremes" (69.5 million matches) or "The Supreme Court" (42.7 million matches) You will still need more detailed information to narrow your search. If you would like to email labass@ancestry.com we would be happy to send you advanced searching techniques. With customer service you can reach us best by emailing support@Newspapers.com. Thanks and have a wonderful day.
Cannot clip, save, or print
I upgraded my Ancestry account to All Access 2/28/23. I was able to search and find articles, but whenever I try yo Clip, Save to Ancestry, or Print, a banner comes up that says I do not have access at this time. After multiple calls to Ancestry and them seeing the same banner on my account, they said Newspapers.com needs to help me. Calls to them brings a automated response asking to leave your phone number. I have never received a call back after multiple try’s. I have emailed many times, getting an automated response saying I will be contacted in 1-2 days. A week later I might get a cryptic email with directions to clear my cache, or try another browser, or register my email. When I do those things with no changes and email them back, there is no response. And I try again. 3 emails from them in a month with no changes.
27. marts 2023
Uopfordret anmeldelse
Besvarelse fra Newspapers
Kathie- Thank you for your recent review. We appreciate the information and would like to help solve this issue. Can you please email labass@ancestry.com? We will need the last 4 digits of the card that is associated to your account along with your email address that is was set up with Ancestry.com and Newspapers.com. We did have an issue on the site a bit ago and we are happy to make sure that is functioning properly for you. Thank you and we look forward in resolving this issue.
Prompt customer service
Just this week I made a mistake with this website believing it would charge in AUD as opposed to USD. I used the one week free trial and then realised that before I was able to cancel my subscription I was charged for a full year ($122 AUD). On Sunday I sent an email explaining my situation and the transaction statement and by Tuesday I was refunded in full in AUD. Wonderful prompt service.
21. marts 2023
Uopfordret anmeldelse
Besvarelse fra Newspapers
Sarah- Thank you for your review. We appreciate the time you have taken to talk about your experience. We thank you for your feedback and happy to hear that you were happy with the prompt service.
Problem resolved
Sorry to say that I have not had any problems in the past with your service BUT I made an upgrade and was charged for that upgrade with the promise of a pro-rated refund from my original purchase. I have contacted your business online, by phone and even written to ancestry with no action except for an automated response that indicated that I would be acknowledged in one to two business days. When this issue is resolved, I will update this site.
Update: I see that my charge card was credited with $59.90. I paid $74.90 for basic service on Dec. 18, 2022. I upgraded on Feb. 13, 2023 for $59.90. Today, February 28, 2023, I now am a registered guest with no service!!!!
Update: Problem resolved.
6. februar 2023
Uopfordret anmeldelse
Besvarelse fra Newspapers
Thank you for your recent review. We have contacted you by email and the refund is in process. Thank you for your patience.
Update to your Update: You have signed up for two accounts and therefore you have another charge that needs to be addressed. If you aren't gaining access to your account you are probably using a bad email. I will email you thru the channels of our conversation and help you sort your accounts. Thanks
Difficulty cancelling account that is no longer needed
I have called several times, contacted support to cancel my account, but have had NO response from either. I tried the help section too. It says to click the cancel link, but I can't find it on the site. Very disappointed and frustrating to say the least.
17. februar 2023
Uopfordret anmeldelse
Besvarelse fra Newspapers
Diane- Thank you for your recent review. We appreciate the time you took to let us know of your experience with the site. We are currently working on that being easier to find and execute. Thank you for letting us know how you feel about it as we are taking that to heart. Can you please send us your email address and the last 4 digits of the card that is charged in order for us to find your account? Please send to labass@ancestry.com. We are happy to take care of your account. Thanks
Problems with Legibility of Old and Long Obits
I search often for obits and other news for genealogy purposes. So long as I subscribe, I can read the longer clips but I cannot share them in an Ancestry tree in a form that is readable and legible to non subscribers. I printed and transcribed an important long article about a famous distant relative that answered lots of questions I had about her family. It was too long to clip and read so I transcribed it, exported it as a pdf and attempted to load it to one of my galleries. But that pdf was rejected. My subscription to newspapers.com is essential for my many genealogical projects for relatives and friends but I would like to be able to share my results. I also understand the complexity of copyrights and newspaper demands for royalties. None of this comes free.
7. februar 2023
Uopfordret anmeldelse
Besvarelse fra Newspapers
Thank you for your recent review. Our image thumbnails, when shared to Ancestry via save to Ancestry, are pretty low resolution. With the trees on Ancestry, it is an access point to the Newspapers.com. It will show others where the information is coming from. As you continue complying information about family you are able to use the information on your Tree to add to research. We invite you to check for the full experience on our site as well as your family and friends. A much better and full picture there. People are welcome to check the thumbnails you are sharing by going to www.Newspapers.com/free for a free 7-day trial. You are correct, there are copyright laws we follow but you are welcome to print them and save for personal use and email or give to family. If you have further questions, please email us at labass@ancestry.com- Thanks
Stay away from this vendor
Stay away from this vendor. I've cancelled my account several months back and was told they would not charge me again... guess what? I'm still getting charged every month. I've called, I've complained online, I have no recourse but to cancel my card I guess.
31. januar 2023
Uopfordret anmeldelse
Besvarelse fra Newspapers
Thank you for your recent review. I am more than happy to look into this issue for you. When we cancel accounts, they should no longer be charged. If you could please email labass@ancestry.com. We can look into this. We will need the last 4 digits of the card that is being charged and ALL email addresses that you use. Often times our customers have set up more than one account and therefore it is possible that the charges are still happening because all accounts where not closed. We are happy to see if this is the issue or if it truly wasn't turned off. We look forward to your additional information and assisting you further.
I have notices of cancelations Because…
I have notices of cancelations Because this is not a good service It says I would receive my money back but I have yet to receive it
15. januar 2023
Uopfordret anmeldelse
Besvarelse fra Newspapers
Thank you for your review. Will you please email us at labass@ancestry.com. We have a wonderful cancelation policy and want to make sure you are taken care. Thanks
Multiple requests to cancel unanswered
Tried multiple times to cancel the 1 week trial after my credit card was charged - prior to seeing a notice that I was ineligible for the trial! Have submitted multiple online requests for help and calls have gone unanswered. This really smells.
UPDATE
A representative reached out and resolved my problem but only after I posted here. They would be advised to either change the stated rate of time to reply to a query to manage expectations or simply reply to queries more promptly.
15. januar 2023
Uopfordret anmeldelse
Besvarelse fra Newspapers
John- Thank you for your recent review. We will need your email address and the last 4 digits of the card you have on file so that we may look at your account. Please email me at labass@ancestry.com. We are more than happy to take care of you today.
Do not sign up for the trial, it’s a scam.
Do not sign up for the trial. It’s a scam and they will attempt to charge you $74.90
17. januar 2023
Uopfordret anmeldelse
Besvarelse fra Newspapers
Thank you for your recent review. May we get you to email labass@ancestry.com? We will need you to give us the email address that is associated to the account and the last 4 digits of the card that is being charged. We are happy to look into this for you.
Never subscribe to Newspaper.com
I was thinking of signing up until I came across so many comments on being scammed through credit card purchases to not finding what you are looking for unless you get an upgrade for additional funds which still don't work.
21. december 2022
Uopfordret anmeldelse
Besvarelse fra Newspapers
Thank you for your input about Newspapers.com. We would like to help you understand what our products are. Please note that we take seriously the comments about Newspapers.com as we have a wonderful product. Unfortunately, people generally leave comments when they are dissatisfied rather than satisfied so you will generally only see the negative. We have rectified and explained all complaints. Again, most if not all do not go back on to change their opinion even when they are happy customers by the end of the interactions. Please note that we do offer a free 7-day trial to try the service for free. We have a great cancellation policy if it isn't what you expected. We invite you to try it by going to www.Newspapers.com/free You are free to also email us at labass@ancestry.com to get details of what our products include. Thanks, and happy holidays.
Charged for Trial
I'm really disappointed with my experience with Newspapers.com and its customer service. I called them a few days ago to explain that I had canceled my free trial of their service yet I was still charged $74.90, and upon logging into my account it now says I am a member... I am still waiting for a response. I wanted to try out their service for a research project I am doing for my professor but I was dissatisfied with their platform as none of the articles would fully load and were full of glitches, and I did not find what I was looking for. Thus I canceled the trial the day it began. I am a college kid and can not afford such a charge, nor did I need the stress from their lack of response to me. Please, I would just like my money back and a response, that's all.
8. december 2022
Uopfordret anmeldelse
Besvarelse fra Newspapers
Thank you for your recent review. We are sorry to hear that it wasn't what you expected, and the site wasn't working well for you. If you could email labass@ancestry.com I am happy to further look into your account and get you cancelled and refunded. We do have the best policy for that. Thanks and have a wonderful holiday.
Multiple levels of membership and cross-memberships between organizations = Opportunities for scams.
I'm an All Access member of Ancestry. I've been an Ancestry member for years. I have an All Access membership that will renew on 29 December 2022. I understand from Ancestry that new and renewed All Access memberships will include Newspapers.com Publisher Extra. I explained to Newspaper.com's customer service person that I had Ancestry's All Access membership and that it would renew at the end of December, but they insisted I had to pay for Publisher Extra. They could have been honest and simply tell me that I would get Publisher Extra in a few weeks when my Ancestry membership renewed. Unfortunately, honesty is rare. So I paid the $29.95 for a Publisher Extra subscription. After finally getting clarification from Ancestry about their change in offerings, I cancelled the Publisher Extra subscription today. For the next couple weeks, I'll have to struggle along with basic Newspapers.com, which from the other comments here, won't be of much use anyway. These little games are beyond annoying. These multiple levels of membership, combined with cross-memberships between organizations, are creating opportunities for scams.
12. december 2022
Uopfordret anmeldelse
Besvarelse fra Newspapers
Thank you for your recent review. We appreciate the feedback. We would like to look into your account. If you could email labass@ancestry.com with your email address that is associated to your account,we are happy to look into what you have and what was promised. There is in no way a scam going on. Often times it is a misunderstanding of policies and procedures. We are happy to further investigate. Thanks
I cancelled my subscription to this…
I cancelled my subscription to this when I cancelled my subscription to Ancestry.com (or so I thought) however, today I see my credit card billed for $74.90! when the last charge was $29! so I am very angry about this.
22. november 2022
Uopfordret anmeldelse
Besvarelse fra Newspapers
Thank you for your recent review. We show that you no longer had Ancestry.com and that allows you to have a discounted Newspapers subscription. Your Ancestry subscription expired and therefore you were charged for the higher price. We have since refunded your money to the card on file and that will take 3-5 business days. Hope you have a wonderful holiday. Thanks
I've just upgraded my Ancestry…
I've just upgraded my Ancestry subscription so I could 'view' the Newspaper.com hints - only to find out you can't actually see anything extra unless you want to pay out even more for the Newspaper upgrade - so I've paid out for exactly 'NOTHING' - how is that right?
8. november 2022
Uopfordret anmeldelse
Besvarelse fra Newspapers
Thank you for your recent review. I am happy to further assist you. If you could email me at labass@ancestry.com with your email address that is associated to your account. I am unable to locate an account from just your name. I look forward in looking at what you purchased and what it included. Thanks
Explanation needed
That's a wonderful explanation that I hadn't found before! If that's what it says in the contract conclusion declarations, maybe it shouldn't just be in English. To be fair, I would like to emphasize that after the cancellation I received the money back immediately.
10. oktober 2022
Uopfordret anmeldelse
Besvarelse fra Newspapers
Thank you for your feedback. We appreciate your suggestion that this be included in the future. We will pass this information on to our development team for consideration. We welcome your input, which helps us improve our website with you in mind. Please feel free to continue to share suggestions, concerns, or questions you may have with us. You can do that by emailing support@Newspapers.com for faster response. Thanks
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.