New Rock Boots And Shoes 

The most blatantly rude customer service I’ve ever had the misfortune of dealing with! They don’t even go the passive aggressive route and pretend they are being nice , they’re just downright rude and offensive!
Why has ordering things online become such hard work!?

I was actually really scared because of the reviews which I always tend to look at after making my purchase smh. But the boots I got were amazing and shipping was so fast. New rocks kept me up to date with everything during the process. I made my purchase a few days ago and it got here today with express shipping. Overall a really happy customer! The boots do feel/look a bit fragile but they look super cool!

Sent my custom boots late, missing my wedding, and they were incorrect, now failure to respond to my emails about returning and customs charges I am not willing to pay. I feel like I've been mugged but worse as I'm soending my honeymoon worrying about the cost of these and trying to return them. Awful.

I did not feel like anyone was trying to help me at all when my shoes’ outer material started ripping in multiple spots, I didn’t receive a full refund after returning and will never buy from this brand ever again. I wish my experience had been better because I do love how their shoes look, what a pity!

Bought a pair of boots for 230€ which came in without a insole. Customer service stated that this is their "new optimized" insole which must be a joke.
The "insole" was super uncomfortable HARD rubber which made the boots literally unwearable.
Returning would cost me 35€.
Also the boots leather was very different from what was shown in the pictures.
First and last time ordering there.

I would give 0 stars if this was an option. Their customer service is atrocious and the boots are really poor quality for the price. I immediately tried to return them upon receiving them and have yet to receive a response, almost 6 months later. DO NOT BUY from them!

So I brought a pair of new rock boots for £219. I have had them for about 2 years. The boots are broken. The platform has literally broken off on one boot, and the other one is starting to come off. So upset because they are the only boots I feel comfortable in and now are broken. That's why only 3 stars. I have had a pair of Dr.Martin Boots that have lasted me for years. New Rock Boots honestly need to be made better... Especially for how expensive they are.

Do not buy, I purchased what I thought was a nice pair of stylish shoes in Tenerife, bought them home only to get them out of the box to find a clasp was broken on them. So I now have a brand new pair of broken shoes! Contacted New rock explained that I had left the original receipt and the box they came in back in Tenerife, showed pictures and bank statement to prove they were brand new. They wrote back and said tough! I asked for at least them to send me a replacement clasp which they then wanted €40 for. Cheap, inferior awfully made shoes, buy at your own peril

Legitimately the best shoe company out there. Willing to help out with any enquiries - have a pair of New Rocks that are 20 odd years old now, and had an eyelet come off. They got back to me within the week and helped me find the right part on their site, in the sale, for £2. Highest quality boots you'll ever find and incredible customer support - if you're willing to be patient with responses. As long as you take good care of your boots, they'll last YEARS, just as good as new. And if on the offchance anything breaks, they've got replacements listed on their site cheap as anything. Fully reccomend and would buy from again in a heartbeat!

On 10/09/21 I ordered New Rock Boots in a size 38 I spent $231.36 for the boots with shipping.
I received the boots on 10/13/21 which I thought was odd as I had just purchased 4 days ago. This company is from Spain and thought it would take a least a week to get to my home, nonetheless I was happy to receive it so fast. Once I opened the package I noticed the shoebox itself said size 38 as I specified for my purchase but when I opened the shoebox and looked at the boots, the boots itself on the inside sole said size 39. The company clearly made a mistake so I sent them an email the very next day on the 14th. I explained to the company of the mistake and even sent a video for proof. I also mentioned that I had bought those boots ahead of time for a certain event that was coming up for Halloween weekend and I would need the correct pair to arrive in time for my event. Four days later they replied apologizing for my inconvenience and that they had requested DHL to come by my home to pick up the wrong pair and that as soon as they receive the wrong pair they would send me the correct pair. The same day I responded asking when exactly I should expect DHL to come by my home to pick it up, as I work a full time job and I’m gone most of the day. I specified the time I was not available as well as gave clear instructions in how to enter my building. Four days later they responded again stating that they informed DHL of my details and that I would receive instructions “shortly.” “Shortly” to me means within the same day so I waited all day and no instructions were sent. At this point I was getting frustrated at the fact I was not treated as a priority after I explained I needed the boots by a certain time. So I sent an email the same day stating how I feel and how I never received the instructions. I told them if I do not receive the correct boots in time for my event I rather proceed in making a full return and getting my money back. I sent that message on 10/22/21 and I still haven’t gotten any response back and at this point I want to dispute the charges since the company has failed to respond back to me accordingly. Horrible customer service and first time experience, I will never buy again. Shoppers beware!

I ordered a new style this last month and the quality is definitely not on par with my older pairs. Their soles are made of a different composite, the leather is more thin and the tongues are not padded. They will probably still last a while but they are definitely not of the same quality as they used to be. Never pay full price for them.

I ordered boots for 227 Euros at beginning of July. Three weeks later and I still hadn't received them so emailed them. They said they hadn't received payment. Spoke to my bank who confirmed payment had been made and to the correct bank giving a date and time the day after my order. New Rock kept denying it and will not reply to my emails. Have now arranged a charge back via my bank. Not worth the hassle there are other boots out there!

Nemen totaal geen contact met je op. Service heel slecht. Drie maanden geleden twee paar zooltjes besteld 40euro!
Nog steeds niets binnen.
op mail wordt niet gereageerd!!
Advies koop hier niets!!!!

I purchased New Rock boots from their own website in March, an eyelet broke off after less than a week of wear and another broke off soon after, I have taken them to 4 cobblers who have all said they can't be repaired. A real shame seeing as these boots are so expensive - I've read that the quality used to be much better.

We visited Camden town in London, went to the new Rock store and my partner bought some shoes. The guys running the shop tried to upsell my partner quite a bit, they worked it out and he got a fairly reasonable price or at least we thought. Took the shoes back to the hotel only to notice they were falling apart.

We decided to return them the following day. We looked online and realised how much they tried to upsell us on the shoes originally and how they basically ended up charging the price they actually are online.

We kept the receipt and took the shoes back, after telling them we wished to return them they guys tried to tell us they wouldn't be able to take them back cus of their policy, we then explained the consumer rights laws and after arguing with us about this they finally refunded my partner and took the shoes back.

Greatly disappointed in this store and how it handled things. Would not recommend!

I bought a pair not too long ago, they arrived like 4 days ago and when I opened the box, the whole apartment started smelling like hemp, I dont smoke, but each time I walk there's a whiff of hemp smell, otherwise the quality is pretty good, I'm just saying pretty good because of the smell and I am quite scared if that smell is in fact extremely strong chemical, oh and I love the shows, they look amazing it's just the smell that is very bothering. I bought this pair on a site that resales shoes clothes etc... and ALWAYS buy in that site they have amazing discounts and md very good quality items. This is the only time I had an issue with something.

This isn’t for the shoe quality but customer service itself. It takes them days or even weeks to get back to you over simple questions. Even then, they won’t answer all my questions so I have to ask again and again. They need either more employees, to care more about their customers, or people who speak English well enough to conduct business with foreign customers.

I got jaket from them. Fedex lost my jaket. New rock didn't send me another one or got my money back. No money no product. Its horrible.

I’ve bought two pairs of New Rocks, even though they are expensive they are so worth the Money. Beautifully made and will last a life time if you look after them. My first pair I got when I was 13 and they still fit me and look great ten years later!!

I used to own a pair of beautiful new rock shoes. I have just tried to buy the same shoe again.
They are still advertised as the same but they are indeed very different. The quality has dropped tremendously!
Do not believe the pictures you see on the website as they are false and far from accurate!
I am so disappointed, for the money this company charge, the shoe I received was very poor craftsmanship indeed. I am beyond anoyyed as no other company sell shoes like this.
I think the company has made cut backs in alot of areas.
I had to email 3 times just to get a response, I spoke to someone on the phone who said they have changed things, I replied why then does it advertise something different on the site? I wanted to buy what was pictured. I was told it does say on the site that these changes have been made but most of it hasn't been updated due to having so many hundreds of options 🤦🏻‍♂️seriously new rock!? Are you fricking kidding me with this? If you have turned into a corporate company who are too lazy to change your website, and make several cut back changes but still charge the same price! We all need to shop elsewhere.
Quite frankly I think head office should be ashamed of themselves.
How can you ask so much money for what is now such a poor quality product which no longer stands up to it's name!?

I would love to talk to whoever is sat in that office so they actually know what is going on, as they are clearly not checking their products.

Avoid the new, new rock, old new rock is gone R. I. P⚰️