Customer service is atrocious. I have emailed Newbie twice now to try and rectify an issue. They haven’t responded to any of my emails and when I tried to call them today, it went straight through to... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Online purchase I’ve purchased three baby grows and the quality and designs are absolutely beautiful! I’ve purchased lots of nice clothes from companies like Zara, Mango & H&M recently but the... Se mere
Virksomheden har svaret
I have been ordering from Austria for my Granddaughter ,living in the UK and everything was working without any problem and very quick delivered.I´m sure , I will do it again .Very satisfying. It wou... Se mere
Virksomheden har svaret
I love the clothes from Newbies. The service is excellent, both in store and online. Great communication and fast delivery. I buy for my soon to be, one year old granddaughter who lives in America... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We’re Newbie, a Swedish lifestyle brand for the little ones we love. We offer timeless, stylish and sustainable clothing at affordable prices for children aged 0-8 years. We know you only want the best for your little ones, so we take the utmost care in making our products. Using organic cotton our designs are produced with love and passion, taking inspiration from the Swedish way of living. All our love and care goes into creating the highest-quality pieces which will be used and inherited for generations to come. Bring some Swedish style to your little one’s wardrobe today. Launched in 2010 as part of the KappAhl Group, Newbie has quickly grown thanks to our community of ‘Newbie Lovers’: mums, dads, grandparents and friends who have helped to shape who we are today and to spread the Newbie word far and wide. The popularity of Newbie and huge demand for the products led to the opening of our first standalone store in Stockholm in 2014. Today, we have ten stores across Europe, including in Sweden, Norway, Finland and Poland with additional Newbie Stores due to launch in the coming months.
Free shipping on orders over £40
Free standard Shipping on orders over £40 (2-5 working days, tracking 48h)
Standard delivery is free for every order over £40, for order value below £40 delivery fee is £4.
Express delivery (1-2 working days, tracking 24h) - £6,50
Where do we deliver?
We use Royal Mail, UK mail and DHL as our distribution partners and we deliver to the whole UK (including Highlands, Offshore Island & Northern Ireland. Excluding Isle of Man).
Kontaktoplysninger
Newbie by Kappahl Limited St James House, 13 Kensington Square, W8 5HD, London, Storbritannien
- +44 (0)7523512465
- customercare@newbiestore.com
- newbiestore.com
4,5
Fremragende
4 t anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Good quality kids clothes
Shipping was nice and quick. I got a variety of kids clothes in the sale and I’m very happy with the quality of them. They wash really well and the designs are cute.
26. marts 2026
Besvarelse fra Newbie Store
Thank you for your feedback! We’re delighted to hear that. Have a great weekend. Newbie team
Besvarelse fra Newbie Store
Thanks for the lovely feedback.
Customer service is atrocious
Customer service is atrocious. I have emailed Newbie twice now to try and rectify an issue. They haven’t responded to any of my emails and when I tried to call them today, it went straight through to a voicemail asking me to email them! Eventually they got in touch claiming they’d emailed me twice, but I haven’t received any emails from them.
4. april 2026
Uopfordret anmeldelse
Besvarelse fra Newbie Store
Hi,
We’re very sorry to hear about your experience and sincerely apologise for the delayed responses you’ve encountered.
Unfortunately, we are currently experiencing technical issues with our Microsoft email system, which has meant that some outgoing emails have not been delivered as intended. We completely understand how frustrating this must be and apologise for the inconvenience this has caused.
One of our colleagues reached out to you yesterday via Instagram to ensure we could get in touch and help resolve the matter as quickly as possible.
Thank you for your patience, and please rest assured that we’re working to resolve this and support you further.
Beautiful dress and excellent delivery…
Beautiful dress and excellent delivery and communication. Sadly dress too long for me so had to return.
23. marts 2026
Besvarelse fra Newbie Store
Thanks for the feedback.
Besvarelse fra Newbie Store
Thank you, thrilled to hear it!
/Newbie Team
Its extremely disappointing!
Its extremely disappointing quality of those dresses, for the money they cost. Also you cant return something you had ordered online in the physical stores. I am not ordering from them again!
31. marts 2026
Besvarelse fra Newbie Store
Dear Margret,
Thank you for your message and we are sorry to hear this. You can exchange in store for items of equal or greater value, but unfortunately no refunds in physical store. Please check our Return Policy on our website or e-mail customer support for return instructions. customercare@newbiestore.com
/Newbie Team
Besvarelse fra Newbie Store
Thank you!
Beautiful clothing
Beautiful clothing, will definitely be buying again. Excellent service.
11. marts 2026
Besvarelse fra Newbie Store
Thank you!
No invoice was sent with the purchase…
No invoice was sent with the purchase so there was no Returns address on it. I had ordered a size to small but had to send emails to obtain an address. Had no reply but order another item which did have an
Invoice with it so at last was able to get a Returns address. Was disappointed as had paid for the items
Which I returned so now awaiting a replacement in a bigger size.
25. marts 2026
Besvarelse fra Newbie Store
Dear Jennifer,
Thank you for reaching out. We did reply to your e-mail with instructions on Mar 24 08:58, please check this or reply to this message again if you still need help.
Have a great weekend!
/Newbie Team
Besvarelse fra Newbie Store
Great to hear this!
I love this company
I love this company, lots of beautiful things & never had a problem with anything
24. marts 2026
Besvarelse fra Newbie Store
Thank you!
Besvarelse fra Newbie Store
Thank you!
Besvarelse fra Newbie Store
Thank you! / Newbie Team
Quick delivery… Newbie quality is top…
Quick delivery… Newbie quality is top notch…
Happy with my purchase.
Thank you
17. marts 2026
Besvarelse fra Newbie Store
Great to hear! / Newbie Team
Besvarelse fra Newbie Store
Thank you! / Newbie Team
Beautifully made dressed and delivered…
Beautifully made dressed and delivered with no problems, will definitely buy from Newbie again.
16. marts 2026
Besvarelse fra Newbie Store
Thank you, thrilled to hear it! / Newbie Team
Great quality items with lovely design.
3. marts 2026
Besvarelse fra Newbie Store
Thank you for your feedback! /Newbie Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.