I followed the procedure on their website to return an item that was not as pictured on their site and far too big for my space. I delivered it to the Evri parcel shop some weeks ago as directed, but... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
So I made a purchase with a 3rd party that meant purchasing 2 items from Neo Direct. I changed my mind pretty quickly and let them know but it wasn't quick enough to cancel the delivery. Neo Direct... Se mere
I had a slight issue with an item I purchased and within 2 emails a replacement was on its way. Very impressed by the speed and customer service levels I received.
Bought a Kamado 13" Ceramic Mini BBQ from Neo via Amazon. Arrived in a damaged box with the contents broken into several pieces. Ordered a replacement. Same thing but smashed to smithereens. One bre... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
The very best in home furnishings and appliances. Our dedicated buying and selling team develop our own unique styles, bringing the latest trends to your front door.
Kontaktoplysninger
UNIT 1A BUTTERLEY STREET, LS101AW, LEEDS, Storbritannien
- 01133502501
- support@neodirect.com
- neodirect.com
3,3
Middel
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 79 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The chairs stinks of mildew!
27. februar 2025
The rack came on time very please with…
The rack came on time very please with it .The man who delivered it was pleasant and carried it into the house.
20. februar 2025
Besvarelse fra Neo Direct
Thank you for the lovely feedback! Neo Direct
Besvarelse fra Neo Direct
Thank you for the lovely feedback! Neo Direct
I wish I could give less
I wish I could give less. Purchased a lovely garden furniture set but unfortunately one screw was damaged as the hole was far too tight so it is only just holding. Contacted your company to as to send no more than 4 screws although 2 would be fine. The response I got back is laughable. I actually thought it was 1st April. You want me to dismantle the furniture which is fine apart from 1 screw that is just in. You will then send a courier to pick it up and then send another courier with a new product. Surely it is more cost effective to send me 2 screws. 🤣🤣🤣🤣🤣🤣. I have actually been told to go to B&Q or PC world to get a new box.
7. marts 2025
Uopfordret anmeldelse
Besvarelse fra Neo Direct
Hello, Thank you for your feedback, we are so sorry to hear your experience with us was not a positive one. I can see our customer service team have processed a brand new replacement item, free of charge, to be sent to you. I can now see this has been delivered! If you have any other queries, please get in touch with our team. Many thanks, Neo Direct.
Avoid at all costs! Buy cheap buy twice!
Personally I would avoid neo at all costs. Their products are cheap and flimsy. The collection bucket of the dehumidifier overflows. They advertised that it was included with carbon filters, then I was told this isn't the case. Even though they have pictures on their website included with the dehumidifier i bought. The worrying thing is the people in the warehouse. They stuck my shipping label on the bottom of the box right next to an arrow pointing up! It was upside down. The courier also left my item outside in the rain in a cardboard box but that isn't neo fault. I definitely wouldn't buy another product with neo, but cheap buy twice!
16. januar 2025
Uopfordret anmeldelse
Besvarelse fra Neo Direct
Hello, we are so sorry to hear you've had this experience. We have tried request you details so we can get in touch and help resolve this, but not heard back. Please contact support@neodirect.com and we will try help resolve this. Best wishes, Erin
Hi I've recently bought a couple of set…
Hi I've recently bought a couple of set of cases for myself & family and don't have codes to unlock the cases.. is there anyway you could help solve this as there no good otherwise 🙈
7. februar 2025
Uopfordret anmeldelse
Besvarelse fra Neo Direct
Hello, we are so sorry to hear this! We have tried to reach out to you but received no response. Please contact us a support@neodirect.com and we will help you with this. Best wishes, Olivia
Besvarelse fra Neo Direct
Thank you for the lovely feedback! Neo Direct
Don't buy anything from these people
Don't buy anything from these people. We purchased a pressure washer on the 5thof December through Debenhams and received it on the 7th of December. This product has been used on 4 occasions and no longer functions.It hasn't made 3 months which is not satisfactory. We have asked for a refund but they will only send me a replacement. I don't want a replacement as I have already sourced my own replacement as, the one purchased through Neo direct could not be relied on.
25. februar 2025
Uopfordret anmeldelse
Besvarelse fra Neo Direct
Hello, we are sorry to hear of your experience with us.
I can see that our customer service team have advised Debenhams already to refund you in full. Please contact Debenhams directly if you have not received this as of yet.
Best wishes, Neo Direct
Besvarelse fra Neo Direct
Thanks for the fabulous feedback Lesley! Best wishes, Neo Direct
Easy ordering free delivery and…
Easy ordering free delivery and delivery, easy to put together my grandson loves the reclining feature as he games.
14. februar 2025
Besvarelse fra Neo Direct
Thank you for the lovely feedback Christine! Best wishes, Neo Direct
Wrong item was collected as a return…
Wrong item was collected as a return and they absolutely will not help regarding this. They apparently have no way of checking items that get returned to their warehouse even though it’s tracked all the way there so how they know you don’t just send junk back is beyond me. They won’t even contact DPD on your behalf to sort out a refund even though they have to be the ones to do it as they purchased the return postage. It’s no skin off their nose to do this, they simply don’t want to. Only way to contact them is via email as the number they list in several places does not work and they reply approximately once a day if you’re lucky.
3. februar 2025
Uopfordret anmeldelse
Besvarelse fra Neo Direct
Hello,
Thank you for your feedback, we are sorry you have not had a positive experience with us.
I can see our team have tried to reach out to you regarding this, but we have not heard anything back from you.
Please contact support@neodirect.com if you require any more assistance.
Best, Neo Direct
I Have been trying to return an item
I Have been trying to return an item I ordered,they gave me a collection date ,waited in no one came to collect,reaanged another collection date,waited in
still no one came to collect,Third time lucky?I am not holding breath.
4. februar 2025
Uopfordret anmeldelse
Besvarelse fra Neo Direct
Hi Paul, we are sorry to hear that your experience with us wasn't positive. I can see our customer service team have refunded you fully. Please contact support@neodirect.com if we can assist any further. Best wishes, Neo Direct
Very good experience
Very good experience. Less than 24hrs from order to delivery. Very happy with the chair after my other gave me constant back pain.
Very pleased with all aspects of the order. Thank you.
31. januar 2025
Besvarelse fra Neo Direct
Hi Lea, Thank you for the lovely feedback! Best wishes, Neo Direct
Besvarelse fra Neo Direct
Hi Trevor,
Thank you for the five star feedback!
Best wishes, Neo Direct
The chair was more for a small person
The chair seat was a bit too short to support the upper leg and the footrest was useless it was under the knee and the feet were not supported
29. januar 2025
Besvarelse fra Neo Direct
Hi Derek,
We are very sorry to hear that you are unhappy with the dimensions of your chair.
I can see that our customer service team have been in touch with you regarding your purchase, offering a full refund for the inconvenience.
Please get in touch if we can be of any more assistance to you.
Best wishes,
Neo Direct
Besvarelse fra Neo Direct
Thank you so much for the feedback Michelle!
Absolute cowboys
Ordered a pressure washer from Neo Direct via Ebay on 21/01/2025 which was lost in transit and they are refusing to refund me. Eventually I had to ask EBay and PayPal to step in. Still waiting for an outcome. Stay away from these cowboys.
21. januar 2025
Uopfordret anmeldelse
Besvarelse fra Neo Direct
Hello Daniel,
Thank you for your feedback, although we are sorry that you had to deal with the courier company losing your item. We are very sorry for any inconvenience caused. I can also see that our customer service team have taken your details and have sent these to our finance team to process your refund for you.
Best wishes, Neo Direct
Delivery was slow and arrived damaged…
Delivery was slow and arrived damaged and unusable. Poorly made and poorly delivered
24. januar 2025
Besvarelse fra Neo Direct
Hello David,
We are sorry to read your negative review. I can see that our customer service team have refunded you fully for your transaction. Please get in touch with us if you have any further problems.
Best wishes, Neo Direct
Exactly what I needed.
Products arrived in good time and were very well packed. All containers were perfect.
22. januar 2025
Besvarelse fra Neo Direct
Thank you for the lovely feedback Sheila! Neo Direct
Good delivered when said and as…
Good delivered when said and as specified in catalogue
6. januar 2025
Besvarelse fra Neo Direct
Thank you for the lovely feedback!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.