I followed the procedure on their website to return an item that was not as pictured on their site and far too big for my space. I delivered it to the Evri parcel shop some weeks ago as directed, but... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
So I made a purchase with a 3rd party that meant purchasing 2 items from Neo Direct. I changed my mind pretty quickly and let them know but it wasn't quick enough to cancel the delivery. Neo Direct... Se mere
I had a slight issue with an item I purchased and within 2 emails a replacement was on its way. Very impressed by the speed and customer service levels I received.
Bought a Kamado 13" Ceramic Mini BBQ from Neo via Amazon. Arrived in a damaged box with the contents broken into several pieces. Ordered a replacement. Same thing but smashed to smithereens. One bre... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
The very best in home furnishings and appliances. Our dedicated buying and selling team develop our own unique styles, bringing the latest trends to your front door.
Kontaktoplysninger
UNIT 1A BUTTERLEY STREET, LS101AW, LEEDS, Storbritannien
- 01133502501
- support@neodirect.com
- neodirect.com
3,3
Middel
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 79 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
DO NOT BUY!!
One week ago I ordered a gaming chair through Amazon as Neo direct being the third party company, it was as amazon prime which meant in two days ill be getting my parcel, they were trying to gaslight me into thinking they did have dispatch the chair to DPD when in reality i called DPD and Amazon and both said that isn’t true, i called Neo Direct and asked me for a screenshot proof through email then hung up, 5 min later i called and i got told that they will get back to me and i immediately said that i want an answer now not in 2 days, proceeded to say “its been delivered to DPD” when once again its a lie, horrible costumer service, liars and gaslighters. DO NOT BUY FROM HERE
21. maj 2025
Uopfordret anmeldelse
Besvarelse fra Neo Direct
We are so sorry to hear this, we would love to hear more about this. We may be able to resolve any issue, if you contact us at support@neodirect.com.
Parasol arrived broken & poorly wrapped.
Bad and good. My cantilever parasol arrived in a battered box with holes in and looked like it had been superficially sellotaped up and opened before. The parasol was broken and could not be put together. I complained to Neo Direct and they offered to replace it immediately once I'd bagged it all up again. No form of real apology or compensation. Lots of hassle for me but at least there was no quibbling over their very poor product/delivery and subsequent replacement. Your choice if you want too use these guys.
20. maj 2025
Uopfordret anmeldelse
Besvarelse fra Neo Direct
Hello Robert, thank you for your feedback. We appreciate all feedback. We are so sorry to hear your item wasn't up to standard. I can see this was resolved with the customer service team with a collection the next day and a replacement within two working days, along with a partial refund as a gesture of goodwill. We really hope you are happy with your new item, but feel free to get in touch with any issues. Thank you for your order with us!
Besvarelse fra Neo Direct
Thank you for the feedback Lorraine, we are very happy to hear this! Best wishes, Neo Direct
Bought a Neo pressure washer a long…
Bought a Neo pressure washer a long time ago. Have lost some attachments and wanted to buy from them. Apparently couldnt help me because I cant prove when I bought the item despite the fact I want to BUY the attachments from them. Advised me to throw my Pressure washer away which is laughable since it still works!!! Forget it.
18. maj 2025
Uopfordret anmeldelse
Besvarelse fra Neo Direct
Thank you for your feedback. We are so sorry to hear this. Unfortuantely, do not sell spare parts or have the facilities to do that. If you have an order, within the warranty period we will be happy to replace the item or parts. Without that information the customer service team would be unable to help. I hope this helps you understand. Have a nice day!
Good product and prompt delivery.
Good product and prompt delivery.
Price was good.
Would buy again from this company.
10. maj 2025
Besvarelse fra Neo Direct
Thank you for the lovely feedback Vivien! Best wishes, Neo Direct
Exceptional service
I bought a set of garden chairs and received the wrong order. I sent an email to customer service and
Erin sent the correct chairs within days.
Excellent service deserving 5 stars!
Thank you.
Michael
15. maj 2025
Uopfordret anmeldelse
Besvarelse fra Neo Direct
Thank you for the feedback Mike! We're glad the team could resolve this quickly for you! Best wishes, Neo Direct
Besvarelse fra Neo Direct
Thank you for the lovely feedback, we are so pleased to hear this! Many Thanks, Neo Direct
Besvarelse fra Neo Direct
Hello Ghulam, thank you for the brilliant feedback. We are so glad to hear this!
Excellent product and fast deliver…
Excellent product and fast deliver 10/10 well done thanks
22. april 2025
Besvarelse fra Neo Direct
Hello Stuart, thank you for the brilliant feedback. We are so glad to hear this!
Excellent service.
8. april 2025
Besvarelse fra Neo Direct
Hello Clare, thank you for the brilliant feedback. We are so glad to hear this!
Excellent service
Excellent service. One minor issue but dealt with very quickly. Took a while to assemble but worth it in the end. Good idea to include some tools with the kit and I was impressed with the double ended screwdriver.
29. marts 2025
Besvarelse fra Neo Direct
Hello, thank you for the brilliant feedback. We are so glad to hear this!
Done what it said on the tin.
9. april 2025
Besvarelse fra Neo Direct
Hello Phil, thank you for the brilliant feedback. We are so glad to hear this!
I bought a pressure washer & while…
I bought a pressure washer & while putting it together I assembled it incorrectly & the lance couldn’t be used. I contacted Neo Direct for advice & they’re sending me a replacement F.O.C, what a fantastic company with fantastic customer service!!!
15. april 2025
Uopfordret anmeldelse
Besvarelse fra Neo Direct
Hello, thank you for the fantastic feedback! We are so happy to hear you had this experience Corinne. Best wishes, Olivia
Besvarelse fra Neo Direct
Thank you for the lovely feedback! Many Thanks, Neo Direct
Delivery has not yet been successful so…
Delivery has not yet been successful so I am afraid I cannot comment. Attempted deliveries have been made to the wrong postcode and efforts to rectify the situation is hampered by digital blocks
31. marts 2025
Besvarelse fra Neo Direct
Hello, thank you for your feedback. We are so sorry to hear this. I can see this was all resolved by the customer service team and you have confirmed to them you received your item! Best wishes, Olivia
Besvarelse fra Neo Direct
We are so happy to hear this Amanda, thank you for the feedback!
Besvarelse fra Neo Direct
Thank you Margaret for the 5 star feedback!
Besvarelse fra Neo Direct
Thank you for the lovely feedback! Neo Direct
Thin plastic suitcases that won't last 1 trip
Ordered 3 set of suitcases. Wheels stucks while walking at home. Poor quality. Sent many emails to return but they just send me reply that send us pictures nothing else. They are dodgy and will not return. Wasted my money on thin plastic suitcases.
18. marts 2025
Uopfordret anmeldelse
Besvarelse fra Neo Direct
Thank you for the feedback, we are so sorry to hear you have had this experience. We have tried to contact you to resolve this but received no response. Please contact us at support@neodirect.com, if you would like some help with this. Best wishes, Olivia
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.